Customer Reviews for Home Satellite Center LLC
(U-Haul Neighborhood Dealer)

580 reviews

612 E Arnold St   Marshfield, WI 54449

(715) 387-6757

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 7 am–10 am
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 3:00 pm

Services at this Location:

Contact Us

(715) 387-6757

612 E Arnold St
Marshfield, WI 54449

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 7 am–10 am
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ron was very accomodating and car trailer pulled flawlessly.

Ronald Jones 
Rating:
5.0

Customer did not leave a comment.

Sandra Stoiber 
Rating:
3.0

Kinder customer service

Dawn Thomas 
Rating:
5.0

Customer did not leave a comment.

Laura Cooper 
Rating:
5.0

Customer did not leave a comment.

Julie Cline 
Rating:
3.0

Customer did not leave a comment.

TABITHA SAZAMA 
Rating:
4.0

I had to make a 60 mile round trip to pick up a reserved truck from a different location then initially reserved. I was “given” an additional 100 miles this didn’t take into account my mileage just the mileage on the truck

Suzi Okey 
Rating:
5.0

Super easy process to rent & return! Amazing customer service!

Savannah Barrett 
Rating:
3.0

Customer did not leave a comment.

Julie Gabler 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kasco 
Rating:
5.0

Customer did not leave a comment.

jason strong 
Rating:
5.0

Customer did not leave a comment.

Stuart Baker 
Rating:
5.0

Didn't see a drop box for the key. Later found out it was on the gate. Store should put sign on door with location of drop box. Very nice person at the store.

William Thomas 
Rating:
3.0

Pick up and drop off in the app was infuriating. Didn't work at all. Had to call numerous times

Kassi Dandar 
Rating:
5.0

Customer did not leave a comment.

Philip Wilde 
Rating:
3.0

Customer did not leave a comment.

Lori Ann Koestler 
Rating:
2.0

It was a miserable experience using the U-Haul app to both pick up the truck and later to drop it off.

Steven Rehlinger 
Rating:
5.0

Customer did not leave a comment.

Lamberto Ortega 
Rating:
4.0

Customer did not leave a comment.

Anna Little Sun 
Rating:
5.0

Fix website! Would not link to my resevation.

Daniel Giles 
Rating:
5.0

Customer did not leave a comment.

AARON POMERENING 
Rating:
5.0

Customer did not leave a comment.

Mike Schulein 
Rating:
2.0

Only allowed to drop off during hours of operation. Parking lot was snow filled, dark, and trailers everywhere. Then charged me 15 dollars for not sweeping out the trailer.

Derek Struthers 
Rating:
5.0

Make sure you do the check equipment in before dropping keys off

Brenda Nicolaisen 
Rating:
3.0

Customer did not leave a comment.

lisa kolecheck 
Rating:
5.0

Customer did not leave a comment.

Levi Frey 
Rating:
5.0

Customer did not leave a comment.

Bryanna Rayhorn 
Rating:
5.0

Customer did not leave a comment.

Gregory Fox 
Rating:
5.0

Customer did not leave a comment.

ANDREA WHITE 
Rating:
4.0

Customer did not leave a comment.

Patrick Zeps 
Rating:
5.0

would reccomend to anyone they are good people

louise shipley 
Rating:
3.0

Dropped off 15 minds early, no one was there. Did not have any issues returning, so far. But was informed that they did recieve the trailer & rented items.

Patricia Waarvik 
Rating:
5.0

Just wondering it says 25$ if it’s swept out and this isn’t reflected on my bill. And the difficulty picking it up put is almost ans hr behind.

Lori Miller 
Rating:
4.0

Customer did not leave a comment.

Keith Grell 
Rating:
5.0

Customer did not leave a comment.

Joseph Hale 
Rating:
3.0

Customer did not leave a comment.

Kym Zillmer 
Rating:
4.0

Customer did not leave a comment.

Paul Slover 
Rating:
4.0

Send text info before pickup. I was receiving them after I checked in and was driving to my destination. Very busy packing up truck to read and respond. Overall the use of the uhaul was good.

Marianne Brown 
Rating:
5.0

Customer did not leave a comment.

Charles Nelson 
Rating:
5.0

Customer did not leave a comment.

MARK WITTMAN 
Rating:
3.0

Fix your App

Zacharie Dieringer 
Rating:
5.0

They were amazing! So caring and gave us a great truck. I will absolutely rent from there again.

Janelle Sharma 
Rating:
5.0

Good service.

Jim Opsahl 
Rating:
5.0

Customer service was excellent, very friendly and knowledgeable.

Sheila Pelzek 
Rating:
4.0

The only thing i would suggest is to explain to put the lock on the box and scramble the code after putting the key in. We were not told that and almost left the box unlocked. Thank god i didnt.

Amy Schmidt 
Rating:
5.0

No complaints. Fast professional service! Would recommend this place for all your moving needs.

Carlos Hoffman 
Rating:
1.0

Had a very good experience!!! Will rent from Uhaul and this location again. Great customer service!!!

Shawn Kieffer 
Rating:
5.0

Great as usual

Matthew Bennoch 
Rating:
5.0

Customer did not leave a comment.

john trachte 
Rating:
5.0

Easy drop off process. No problems whatsoever. Thanks.

Ali Nazerali 
Rating:
5.0

Customer did not leave a comment.

Patrick Ley 
Rating:
4.0

Customer did not leave a comment.

Keith Grell 
Rating:
3.0

Customer did not leave a comment.

Wesley Dittman 
Rating:
3.0

Customer did not leave a comment.

Alan Badger 
Rating:
5.0

Customer did not leave a comment.

Philip Wilde 
Rating:
5.0

Customer did not leave a comment.

Lisa Rutledge 
Rating:
5.0

Awesome dealer to work with. His equipment is always available and clean! Very friendly staff! Always helpful! Owner is an awesome person to work with!

RONALD GASSER 
Rating:
5.0

Easy drop off.

michael lytle 
Rating:
5.0

Customer did not leave a comment.

Chris Dickinson 
Rating:
5.0

Great service

Timothy Kinlen 
Rating:
4.0

Tongue on trailer was bent. Could not be removed without car jack. Found out it was not safe to pull once we got to our location.

Thomas Harmon 
Rating:
3.0

Customer did not leave a comment.

WILLIAM GRASSL 
Rating:
5.0

The staff was very helpful. The truck was clean and in beautiful shape.

ann brodziski 
Rating:
5.0

Customer did not leave a comment.

jim steinbach 
Rating:
5.0

Nothing needed. Very good to work with!

tim kraus 
Rating:
4.0

I really dislike the "fill the tank to 1/2" It is so difficult to get that right and I'm in the rain trying to calculate it from the gauge printed in the brochure. Had to get back out and put more in. What a pain. Local place was fine, but this Uhaul corporate practice is dumb.

Patricia Faber 
Rating:
4.0

Customer did not leave a comment.

Andrew Dreikosen 
Rating:
3.0

Had trouble with the app when returning after hours. They were awesome and took care of everything Monday morning. Thank you so much!

Terry Zillmer 
Rating:
5.0

Customer did not leave a comment.

Patrick kilty 
Rating:
1.0

Location was closed on short notice. Has snowed a couple of days before and truck was not cleared off. Lock box was also frozen shut and it was difficult to remove keys. Phone use to check in did not work, had to call U haul for help in checking in.

Chelsea Seefeldt 
Rating:
5.0

Customer did not leave a comment.

WALTER MOWERY 
Rating:
5.0

Customer did not leave a comment.

Joseph Grills 
Rating:
5.0

Customer did not leave a comment.

James Floryance 
Rating:
5.0

Friendly service and very helpful!

Joe Maass 
Rating:
5.0

Customer did not leave a comment.

Bruce Hanson 
Rating:
5.0

Everything went very well. Excellent service!

Keith Hainz 
Rating:
5.0

Everything went as well as I could have hoped. No problems whatsoever. Very happy with everything.

Roy Schug 
Rating:
4.0

Customer did not leave a comment.

Bill Berg 
Rating:
5.0

helpful and honest

David Free 
Rating:
5.0

Nothing. This vendor has excellent customer service.

david roeglin 
Rating:
5.0

Customer did not leave a comment.

Tracy Hoeye 
Rating:
5.0

Customer did not leave a comment.

Lucretia I Kleifgen 
Rating:
5.0

Customer did not leave a comment.

Larry Nack 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lull 
Rating:
1.0

I was charged for cleaning the truck when there was sand and gravel in the truck when I picked it up. 3 other people saw it. I'm pregnant and I was wearing slides, which are sandals, with a flat bottom, that don't carry dirt. And I was in the truck twice. So the amount of dirt that was in the truck when I picked it up couldn't have even come from me. I escalated it to customer service because the owner said he is "anal" about having them cleaned out, which I really don't appreciate being called a liar. Why would a company not ask for a photo of the truck when you pick it up of the cab to prove it was clean when you have to provide a photo of the truck when you return it? How am I supposed to prove to them that it was there when I picked it up when even THEY don't have the proof that it wasn't there when I picked it up. I was charged $25 for them to sweep out the box of the truck. I asked my father about the sand when I picked up the truck, he said if it was already in there that it shouldn't be a problem. And when I went to drop it off, you would think that I would have taken the time to sweep out a truck if I knew I was going to be charged $25. Which I shouldn't have to do in the first place because it wasn't from me! Customer service escalated it to a manager. If you don't ask to provide a photo of the truck or you do not have a photo of the truck before it was taken, then you shouldn't charge a customer for something when you don't have the proof that they caused sand and gravel to get into a truck. Oh and a side note, where I was, was brand new black top, and then I went somewhere that was completely ice covered road and then back to the new black top, there was no sand nor gravel where I traveled. I used the truck for 10 hours.

Jenna Schade 
Rating:
3.0

Customer did not leave a comment.

Jon Radlinger 
Rating:
5.0

Customer did not leave a comment.

Virginia Fisher 
Rating:
5.0

Customer did not leave a comment.

Joseph Rausch 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Young 
Rating:
5.0

Customer did not leave a comment.

Tracy Ziegler 
Rating:
4.0

Thanks for making a truck available on short notice.

Dale Smith 
Rating:
3.0

Customer did not leave a comment.

Gary Alexander 
Rating:
5.0

Customer did not leave a comment.

John Eichhorn 
Rating:
1.0

No one was there for drop off, and the place decided to charge me twice. Will never be back.

Austin Murray 
Rating:
3.0

Trailer was far from clean inside looks like years of use with no true cleaning ever done to it just sweeping them out and saying it’s good enough it’s not good enough when people have good furniture they put inside things was not impressed

Andrew Schade 
Rating:
4.0

Customer did not leave a comment.

Alison Bjoin 
Rating:
3.0

Ron was OK but I was trying to let him know what happened with the pickup, especially the time but he really didn't listen. I needed to rush just to get the truck back before 4pm even though I didn't get the keys until 530pm.

Alisha Hamilton 
Rating:
5.0

Ron was great to deal with. He answered all of my questions and was very helpful. I highly recommend this location.

Vince ARGENTO 
Rating:
3.0

Customer did not leave a comment.

James Peterson 
Rating:
5.0

Customer did not leave a comment.

Jason Weiler 
No reviews have been submitted for this location.

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