Customer Reviews for Hines Self Storage LLC
(Distribuidor de U-Haul del vecindario)

516 comentarios

5812 E US Hwy 40   Plainfield, IN 46168

(317) 204-7863

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.- dom.: 7 a. m. - 12 p. m.
Horario especial
  • 11/28/2021: 7:00 am - 9:00 am
  • 12/18/2021 - 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(317) 204-7863

5812 E US Hwy 40
Plainfield, IN 46168

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.- dom.: 7 a. m. - 12 p. m.
Horario especial
  • 11/28/2021: 7:00 am - 9:00 am
  • 12/18/2021 - 12/25/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I am pissed off. I did not sign up for any kind of coverage but i just received my receipt and i had $14 taken out for the dumb shit. This pisses me off. And i wont be returning here.

KEITH F. 
Clasificación:
5.0

Extremely friendly and knowledgeable staff.

cheryl P. 
Clasificación:
5.0

It had been raining for a while when I arrived - there were some sizable puddles to navigate to get to the lockboxes - other than that, it is a great location!

Andrew F. 
Clasificación:
5.0

Self serve was easy to use. Thanks!

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
5.0

Kyle Hines was outstanding in all respect, including professionalism and courtesy, in this entire transaction. Train others to do as he does/did.

RANDALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack W. 
Clasificación:
4.0

I mistakenly put key in drop box before website drop off check out so I couldn't take photo of mileage nor fuel guage. I called location & left message but nobody ever called back as I requested. When I got emailed receipt I was charged for 3 gallons off gas $11 and change although tank was on 1/2 tank. I actually picked up with slightly less than 1/2 tank.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria M. 
Clasificación:
5.0

No comments

CHRISTOPHER W. 
Clasificación:
5.0

The staff was very helpful. Made it easy to pick up and drop off the truck

David Z. 
Clasificación:
5.0

The owner was really helpful and knowledgeable. Will be going back whenever I need to rent again

Eric D. 
Clasificación:
5.0

Absolutely NOTHING!! I was concerned I might need a larger unit and was told just to call even after hours and he would take care of it. Property was very clean and owner exceeded all expectations.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACKSON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joia D. 
Clasificación:
5.0

Used this location 4 times…great service every time.

DANIEL M. 
Clasificación:
5.0

Great customer service!

DARLAYNE W. 
Clasificación:
5.0

Only place open on Halloween! Kyle was super friendly and helped me out very much!

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON M. 
Clasificación:
5.0

Was not shown how to operate the equipment.

Bruce F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
4.0

I don't know if this was related to the location, but I was unable to do an after hours mobile check in because the app couldn't find my location. But there was a local number I could call and that person helped me get squared away

BRIAN K. 
Clasificación:
4.0

There was absolutely no place to park the U-Haul when I returned it after hours I made it work but the place was really cramped and hard to park anywhere

Michael S. 
Clasificación:
5.0

I had a amazing experience

LATOSHA T. 
Clasificación:
3.0

This location was not easy to get in to. Following through on sending a confirmation on getting their trailer back was slow. I had to contact customer service to get an email. The person was there to tell us where to park, but failed to complete the contract timely.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
3.0

Ensure that they realize the height of the vehicle due to the issue that I live by a railroad overpass that gets hit weekly by the weekly renting trucks.

Duane W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy O. 
Clasificación:
3.0

No one was in the office. It was a gated storage facility. I went to the office door and the facility was locked. Not sure the proper check-out of the equipment occurred since later that evening I received a message that the rental was canceled since I did not pick up the unit.

Steven P. 
Clasificación:
5.0

Keep doing what your doing! Great customer service and repeat customer

PHILLIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SENGA C. 
Clasificación:
1.0

There is no one to help you. The online proccess takes way too long, it is cumbersome and just bloody ridiculous. I will never use this location again, and will tell everyone how awful it is. I did not feel safe there, I did not feel it was safe to leave my car there either. I had to make alternative arrangements, which ended up costing me more, defying the whole reason for me to rent the truck in the first place.

ADRIENNE L. 
Clasificación:
5.0

Nothing, a great experience!

Kirk H. 
Clasificación:
4.0

Well th r only thing was the van was not big enough so I had to make 3 trips so more milage I needed the small truck

BARBARA S. 
Clasificación:
5.0

Both locations very helpful easy pick up and drop off. Tho only thing I didn't understand was my receipt I got today on contract#84810016 was for $0.00 I assume my original pick up estimate will be the final bill.

THOMAS C. 
Clasificación:
5.0

This location was excellent however I would like to speak to someone in management about the location I had prier to this on. 317-362-9659 Scott.

Scott V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mathew F. 
Clasificación:
5.0

The u-haul rep was very nice and helpful. This was my first time renting a truck in the Plainfield area & I'd definitely recommend this location for all of your needs for moving.

KELLEY B. 
Clasificación:
5.0

The gentleman running this U-Haul facility was wonderful to work with! He answered questions, was very knowledgeable, and offered to help us above and beyond - which was very much appreciated. We will definitely rent from him next time!

Thomas H. 
Clasificación:
5.0

No suggestions for improvement. Owner very accommodating and peasant to deal with.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn J. 
Clasificación:
5.0

Great experience

THOMAS N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil D. 
Clasificación:
5.0

Great experience. 10/10 would recommend.

Ethan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie H. 
Clasificación:
3.0

There was some confusion about where I was to drop off the truck. I had to make 4 phone calls to make sure that everyone was on the same page. But it all worked out. Overall, it was a good rental experience.

Mike C. 
Clasificación:
5.0

The right front tie strap kept coming lose. We had to stop 4 times to re-attach it. The metal piece on the carrier was loose and would cause the tie strap to become loose.

JAMES B. 
Clasificación:
2.0

Said to call left message 5 hour's later said they would check it in finally Monday morning checked in

HAROLD W. 
Clasificación:
5.0

My online total when I reserved it changed when I got to the property. 20$ more for the exact same thing I had reserved

Paige W. 
Clasificación:
5.0

Kyle provided excellent customer service! I have rented from his location multiple times and I have recommended Hines to friends.

Jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred C. 
Clasificación:
5.0

Wow! My truck had to go to the dealership for a repair and it was Labor Day weekend! I needed a truck to transport the camping gear and get my boat into the water. Hines U-Haul in Plainfield,Indiana came through with a nice truck and at a price that well exceeded my needs. Thanks Hines, you'll always be my first call and I'll definitely recommend anyone I know that needs your type of service!

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia D. 
Clasificación:
5.0

Kyle is a great person to work with.

Michael S. 
Clasificación:
3.0

Advertised 20.0o for 1 hour put less then 18 miles on it and was charged a limit ke less then 60. I never received a contract e mail .

ROMEO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
4.0

Couldn't get a printed copy of my contract.

DAVID PARKER M. 
Clasificación:
4.0

No answer when I called to drop off. No one was there during “business hours”.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D. 
Clasificación:
1.0

Convenient location but the address listed is incorrect

Cecily G. 
Clasificación:
5.0

Great service!

MIGUEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

We returned the truck on Sunday. I was not sure what to do so I called the number posted. I spoke with Kyle and he was very helpful. On Monday I noticed I had been charged for gas. I had filled the tank on Sunday before drop-off. I called Kyle to see what had happened. I was duck to my stomach when he said it was only half full. Kyle was going to check with UHaul as to a refund. Kyle called within 10 minutes telling me a credit had been issued and emailed a new receipt. Great service!!!

Julie B. 
Clasificación:
5.0

Kyle was very accommodating!

GREGORY H. 
Clasificación:
5.0

Original rental was for Caldwell in Danville. No code. No key. No truck. Not even open for business! We had to drive 3O miles to Plainfield to pick up a smaller truck. We made it work, but geez! What a hassle! Hines saved the day!

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

Very professional and helpful, couldn't have been easier

MARY L. 
Clasificación:
5.0

Windshield was dirty and had troublebwithvthe web site picking up the location, had to use wifes phone, soaybe give an option of typing in address.

LENNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

Kyle is awesome! Courteous service and always clean vehicles. He's the reason we continue to return to this UHaul time after time. R&T

ROSE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

charles L. 
Clasificación:
4.0

When turning in truck using phone app. Was told I would receive an email but never received an email confirming drop off

RYAN S. 
Clasificación:
4.0

Truck was clean but drove poorly, like a wheel was out of balance or something. It pulled to the right and the exhaust was LOUD. Someone should have been embarrassed to send me off on a 100 mile move with that truck.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

excellent

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alton J. 
Clasificación:
4.0

Real quick services thanks

Michael T. 
Clasificación:
5.0

Nice and clean business very easy ty

SUKHDEEP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG S. 
Clasificación:
4.0

I was double charged for the dolly. Got ripped off by the overs - missing a box containing a deep fryer - 2 woks - pots and pans - blanket, and other items that can't be replaced. Never thought my movers would rip me off and uhaul would double charge a single dolly

SEAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG M. 
No se han enviado comentarios para esta ubicación.

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