Customer Reviews for Hines Self Storage LLC
(U-Haul Neighborhood Dealer)

1,137 comentarios

5812 E US Hwy 40   Plainfield, IN 46168

(317) 839-2306

Horario de oficina

  • Mon: 7 am - 3 pm
  • Tue-Thur: 7 am - 11 am
  • Fri-Sat: 8 am - 8 pm
  • Dom.: 7 a.m. - 3 p.m.

Servicios en esta ubicación:

Contáctanos

(317) 839-2306

5812 E US Hwy 40
Plainfield, IN 46168

Servicios en esta ubicación:

Horario de oficina

  • Mon: 7 am - 3 pm
  • Tue-Thur: 7 am - 11 am
  • Fri-Sat: 8 am - 8 pm
  • Dom.: 7 a.m. - 3 p.m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Easier pull through after hires parking.

Dave M 
Clasificación:
5.0

I had made my reservation at a location closer to my house. A CSR called to inform me that I would need to pick up from another location, and my rate would be reduced to compensate. The new location had no indication my rate was to be reduced and I was charged full price. The location and equipment were excellent, but the customer service from UHaul was subpar.

Chris S 
Clasificación:
5.0

It was self-checkin

CHRISTOPHER H 
Clasificación:
5.0

This was my 2nd time renting from them and the service was a great experience.

Charla M 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G 
Clasificación:
1.0

i arrived to pick up the rental and it was behind a locked gait and no one at the office to help. unable to get ahold of anyone. after being on hold and talking to 4 different people, i was assured that i would be refunded my money. as of now that has not happened. please help.

David H 
Clasificación:
5.0

El cliente no dejó un comentario.

Aja P 
Clasificación:
5.0

Excellent service. Thanks for a smooth rental!

Clint S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M 
Clasificación:
5.0

top notch service

RICKIE C 
Clasificación:
5.0

Nothing, everything was great

Debra P 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F 
Clasificación:
4.0

the gas cap would not close. there was no or little windshield solvent and no radio that I could turn on.

Mike H 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly J 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW B 
Clasificación:
5.0

Kyle Hines (Plainfield Indiana) is such a gentleman and very kind and patient. Extremely knowledgeable. Appreciate his service! Would use again!!

GREG N 
Clasificación:
5.0

El cliente no dejó un comentario.

Darondoraus G 
Clasificación:
5.0

I did not know if the rental got 10 mpg or 20 so I put enough gas in it to make sure I did not run out on I-69. It had 1/4th of a tank when I rented it and 3/4ths when I returned it but apparently I get no credit for this! That just doesn't seem fair!

David D 
Clasificación:
3.0

The U-haul on-line site would not let me rent a trunk for 24 hour though (16 hours I was given) I was required to pay for 24 hours.

clifton S 
Clasificación:
4.0

El cliente no dejó un comentario.

Maksym P 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H 
Clasificación:
5.0

No dolly was available. Should make sure that it is not an option at this location.

Erin R 
Clasificación:
5.0

Friendly, clean, excellent service and condition of trucks. Have used them many times.

Elizabeth P 
Clasificación:
5.0

Great, quick and very easy Return process.

TRACY D 
Clasificación:
5.0

Great service , nice people , clean and ready to go equipment. This my favorite place to rent the car hauler.

Herby P 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin L 
Clasificación:
5.0

My experience was great. Customer service was spot on!

Regina G 
Clasificación:
5.0

Mr. Hines operates a great dealership! Excellent service and great public awareness and responsiveness. Highly recommend him!

JOHN H 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W 
Clasificación:
5.0

Everything was awesome. Except I think I left my garage door opener on the visor.

Jason S 
Clasificación:
5.0

This is the best place to rent from. I've been to four other UHaul and I will always use this one. -

RICKIE C 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne G 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B 
Clasificación:
5.0

El cliente no dejó un comentario.

Herby P 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H 
Clasificación:
5.0

Can’t improve on anything, my transaction went perfectly.

David L 
Clasificación:
5.0

Kyle - checked me in at pickup. He was very helpful, friendly, and professional. The business and equipment was very clean and organized. I would really like to recommend this facility. I plan to use it again.

RICKIE C 
Clasificación:
5.0

Extraordinario servicio al cliente

Herby P 
Clasificación:
5.0

Hines Self Storage / U haul provides legendary customer service. I have rent there many times and always LEGENDARY!

Jeff S 
Clasificación:
5.0

Best U-Haul experience I've ever had. Very well run location. In and out & easy to return.

Gregory H 
Clasificación:
5.0

No improvement needed. I have rented form this location several times and always get excellent service.

Dennis B 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P 
Clasificación:
5.0

Everything went great.

Charless L 
Clasificación:
5.0

Great customer service. They went above and beyond. I would definitely recommend this location.

Nicole C 
Clasificación:
5.0

El cliente no dejó un comentario.

Ash D 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa W 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B 
Clasificación:
5.0

Amazing customer service… need more like him!!!!

Debbie T 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori P 
Clasificación:
5.0

Kyle Hines is the nicest man who makes a truck rental an easy experience. I have rented several trucks over the years and this was the best rental experience of my life. This is where I will rent my trucks from now on. Thank You Kyle.

Gary M 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey S 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa D 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy E 
Clasificación:
5.0

Nothing everything was wonderful

Delpha Q 
Clasificación:
5.0

Great experience and it was very easy pick up and drop off.

Theresa S 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken H 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H 
Clasificación:
1.0

I typically refrain from leaving negative reviews; however, my recent experience warrants sharing my concerns. I found the practices at this establishment to be lacking in integrity and transparency. Upon picking up my U-Haul, the gas gauge indicated a fuller tank than it actually was, which I suspect was intentional, as I was asked to sign a tablet before taking the vehicle. This situation seemed designed to ensure that I would return the truck with more fuel than I received it with, coupled with discrepancies in the mileage recorded. To clarify, I apparently drove well over 60 miles, transporting a refrigerator from Danville, IN, to Plainfield. My concerns do not stem solely from being overcharged or having to refuel the vehicle; rather, it is the perceived dishonesty in the transaction that is most troubling. I believe that businesses should adhere to ethical practices, and I hope that my feedback encourages a reevaluation of their procedures.

Rex H 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan F 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F 
Clasificación:
4.0

Convenient location, easy return process.

SEAN M 
Clasificación:
5.0

Great service and very accommodating. Moving can be super stressful, but they made renting the equipment super simple. Pricing and availability were also great. Highly recommend U-Haul, especially Hines Self Storage for the pickup location. ¡Gracias!

Todd S 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan A 
Clasificación:
5.0

Great customer service !!! Thank you Misty Johnson

ROGER D 
Clasificación:
5.0

Kyle did a great job! Very polite, professional, and courteous.

Brandon F 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy C 
Clasificación:
5.0

This comment is for the unexpected price hike from .79 to .99 a mile. A 20 percent increase overnight is alarming and with no warning.

JASON P 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A 
Clasificación:
5.0

Easy to drop off very fast

Seegii M 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie J 
Clasificación:
5.0

El cliente no dejó un comentario.

chawn c 
Clasificación:
5.0

Not a thing…. Excellent

David B 
Clasificación:
5.0

I was completely satisfied.

CHRIS L 
Clasificación:
5.0

Very friendly and helpful!

Daniel F 
Clasificación:
5.0

Excellent customer service, good pricing and availability, very smooth pick up and drop off. ¡Gracias!

Mark C 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G 
Clasificación:
5.0

Despite my concerns noted on the vehicle... the owner was direct, friendly, and professional. Would definitely recommend.

ADAM C 
Clasificación:
5.0

Everything went well and excellent, great customer service

Julio R 
Clasificación:
5.0

El cliente no dejó un comentario.

Esterling A 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad T 
Clasificación:
5.0

Excellent service. Very friendly and accommodating. Very smooth process! ¡Gracias!

Mark C 
Clasificación:
5.0

Excellent customer service during pick up time. Trailer ready to go and employee offered to help hook it up. Trailer was clean and even had some blankets to help protect what we were moving. I wish all locations were like this!!! Thank you!!!

Milena D 
Clasificación:
5.0

Very professional

robert c 
Clasificación:
5.0

Kyle was very helpful, as our move required two additional days of rental. The truck was clean and ran without issue. Have rented here in the past, and will be happy to do so again in the future.

jack a 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH G 
Clasificación:
5.0

Everything was excellent so there is nothing more I can say

Michael D 
Clasificación:
5.0

Very easy to work with. Thank you.

Marcus B 
Clasificación:
5.0

The owner of this location was extremely accomodating and professional. Very friendly and helpful to someone from out of town who was unfamiliar with the area. Would highly reccomend this location.

Christopher D 
Clasificación:
5.0

Very pleased and proud

DALE K 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia V 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn O 
Clasificación:
5.0

Did a great job!

Marcus B 
Clasificación:
1.0

This location was closed even though the location set up the rental.

Christopher Y 
Clasificación:
5.0

Everything was great. Got me in and out quick and truck was good

Kristopher b 
No se han enviado comentarios para esta ubicación.
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