Easier pull through after hires parking.
Dave M
Customer Reviews for Hines Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I had made my reservation at a location closer to my house. A CSR called to inform me that I would need to pick up from another location, and my rate would be reduced to compensate. The new location had no indication my rate was to be reduced and I was charged full price. The location and equipment were excellent, but the customer service from UHaul was subpar.
Chris SIt was self-checkin
CHRISTOPHER HThis was my 2nd time renting from them and the service was a great experience.
Charla Mi arrived to pick up the rental and it was behind a locked gait and no one at the office to help. unable to get ahold of anyone. after being on hold and talking to 4 different people, i was assured that i would be refunded my money. as of now that has not happened. please help.
David HExcellent service. Thanks for a smooth rental!
Clint Stop notch service
RICKIE CNothing, everything was great
Debra Pthe gas cap would not close. there was no or little windshield solvent and no radio that I could turn on.
Mike HKyle Hines (Plainfield Indiana) is such a gentleman and very kind and patient. Extremely knowledgeable. Appreciate his service! Would use again!!
GREG NI did not know if the rental got 10 mpg or 20 so I put enough gas in it to make sure I did not run out on I-69. It had 1/4th of a tank when I rented it and 3/4ths when I returned it but apparently I get no credit for this! That just doesn't seem fair!
David DThe U-haul on-line site would not let me rent a trunk for 24 hour though (16 hours I was given) I was required to pay for 24 hours.
clifton SNo dolly was available. Should make sure that it is not an option at this location.
Erin RFriendly, clean, excellent service and condition of trucks. Have used them many times.
Elizabeth PGreat, quick and very easy Return process.
TRACY DGreat service , nice people , clean and ready to go equipment. This my favorite place to rent the car hauler.
Herby PMy experience was great. Customer service was spot on!
Regina GMr. Hines operates a great dealership! Excellent service and great public awareness and responsiveness. Highly recommend him!
JOHN HEverything was awesome. Except I think I left my garage door opener on the visor.
Jason SThis is the best place to rent from. I've been to four other UHaul and I will always use this one. -
RICKIE CCan’t improve on anything, my transaction went perfectly.
David LKyle - checked me in at pickup. He was very helpful, friendly, and professional. The business and equipment was very clean and organized. I would really like to recommend this facility. I plan to use it again.
RICKIE CExtraordinario servicio al cliente
Herby PHines Self Storage / U haul provides legendary customer service. I have rent there many times and always LEGENDARY!
Jeff SBest U-Haul experience I've ever had. Very well run location. In and out & easy to return.
Gregory HNo improvement needed. I have rented form this location several times and always get excellent service.
Dennis BEverything went great.
Charless LGreat customer service. They went above and beyond. I would definitely recommend this location.
Nicole CAmazing customer service… need more like him!!!!
Debbie TKyle Hines is the nicest man who makes a truck rental an easy experience. I have rented several trucks over the years and this was the best rental experience of my life. This is where I will rent my trucks from now on. Thank You Kyle.
Gary MNothing everything was wonderful
Delpha QGreat experience and it was very easy pick up and drop off.
Theresa SI typically refrain from leaving negative reviews; however, my recent experience warrants sharing my concerns. I found the practices at this establishment to be lacking in integrity and transparency. Upon picking up my U-Haul, the gas gauge indicated a fuller tank than it actually was, which I suspect was intentional, as I was asked to sign a tablet before taking the vehicle. This situation seemed designed to ensure that I would return the truck with more fuel than I received it with, coupled with discrepancies in the mileage recorded. To clarify, I apparently drove well over 60 miles, transporting a refrigerator from Danville, IN, to Plainfield. My concerns do not stem solely from being overcharged or having to refuel the vehicle; rather, it is the perceived dishonesty in the transaction that is most troubling. I believe that businesses should adhere to ethical practices, and I hope that my feedback encourages a reevaluation of their procedures.
Rex HConvenient location, easy return process.
SEAN MGreat service and very accommodating. Moving can be super stressful, but they made renting the equipment super simple. Pricing and availability were also great. Highly recommend U-Haul, especially Hines Self Storage for the pickup location. ¡Gracias!
Todd SGreat customer service !!! Thank you Misty Johnson
ROGER DKyle did a great job! Very polite, professional, and courteous.
Brandon FThis comment is for the unexpected price hike from .79 to .99 a mile. A 20 percent increase overnight is alarming and with no warning.
JASON PEasy to drop off very fast
Seegii MNot a thing…. Excellent
David BI was completely satisfied.
CHRIS LVery friendly and helpful!
Daniel FExcellent customer service, good pricing and availability, very smooth pick up and drop off. ¡Gracias!
Mark CDespite my concerns noted on the vehicle... the owner was direct, friendly, and professional. Would definitely recommend.
ADAM CEverything went well and excellent, great customer service
Julio RExcellent service. Very friendly and accommodating. Very smooth process! ¡Gracias!
Mark CExcellent customer service during pick up time. Trailer ready to go and employee offered to help hook it up. Trailer was clean and even had some blankets to help protect what we were moving. I wish all locations were like this!!! Thank you!!!
Milena DVery professional
robert cKyle was very helpful, as our move required two additional days of rental. The truck was clean and ran without issue. Have rented here in the past, and will be happy to do so again in the future.
jack aEverything was excellent so there is nothing more I can say
Michael DVery easy to work with. Thank you.
Marcus BThe owner of this location was extremely accomodating and professional. Very friendly and helpful to someone from out of town who was unfamiliar with the area. Would highly reccomend this location.
Christopher DVery pleased and proud
DALE KDid a great job!
Marcus BThis location was closed even though the location set up the rental.
Christopher YEverything was great. Got me in and out quick and truck was good
Kristopher b