Customer Reviews for Hines Self Storage LLC
(U-Haul Neighborhood Dealer)

969 reviews

5812 E US Hwy 40   Plainfield, IN 46168

(317) 839-2306

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 7 am–11 am
  • Sun: 9 am–1 pm
Special Operating Hours
  • 6/20/2024: 8:30 am - 12:00 pm
  • 6/21/2024: Closed

Services at this Location:

Contact Us

(317) 839-2306

5812 E US Hwy 40
Plainfield, IN 46168

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 7 am–11 am
  • Sun: 9 am–1 pm
Special Operating Hours
  • 6/20/2024: 8:30 am - 12:00 pm
  • 6/21/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Kyle was wonderful to work with and made my move so easy. I will definitely use him the next time.

Kim R 
Rating:
5.0

Called with 4 minutes until closing on Father's Day and the owner stayed to accommodate me. Had the rental wrapped up in minutes and we were on our way. Huge thank you to this guy!

STEVE W 
Rating:
5.0

Great service

Norman C 
Rating:
5.0

Customer did not leave a comment.

Evan S 
Rating:
5.0

Very friendly &’professional

ROBERT G 
Rating:
4.0

Had a hard time getting the pictures to upload. It would help if you could have Wi-Fi in the area, for customers to both check out and then to check back in. I am glad the weather was nice, and I could stand outside waiting for everything to go through.

Chris S 
Rating:
5.0

Thank you for a reasonable rental price and well maintained equipment.

Gary F 
Rating:
5.0

Hines storage was great and very helpful. He was very kind and helpful with my auto transport. He made the process very easy and efficient and I appreciated his help.

ERICA P 
Rating:
5.0

Make it free. It was the best customer experience of all the rentals I have done with U-Hual

barbara t 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M 
Rating:
5.0

I was pleased with the service I got. The whole process was seamless and satisfying.

Ayodeji E 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Kyle has been always a polite, curtious and knowledgeable person who will always try his best to accommodate the customer. I will always call his business first off when needing a rental or storage.

Ken V 
Rating:
5.0

Customer did not leave a comment.

chandandeep S 
Rating:
5.0

Customer did not leave a comment.

Glenn B 
Rating:
5.0

Customer did not leave a comment.

danny h 
Rating:
5.0

I rent from this location 3-4 times a year. It is within a mile of my home. Owning a trailer is dumb, you're stuck with what you bought, and you have to do the maintenance, pay the insurance and maintenance, and find somewhere to store it. With U-Haul, I get just the right equipment for the task at hand. I loaded up the U-Haul app on my phone this time. I usually reserve it from my computer. The app leaves a lot to be desired. While I accomplished my reservation, I just wanted a trailer, not all the extras that the app trys to sell you.

Wendell W 
Rating:
5.0

Easy to use.

Cheryl W 
Rating:
5.0

No issues

Julius B 
Rating:
5.0

Customer did not leave a comment.

Juan R 
Rating:
5.0

Great customer service. Kyle is awesome.

Mia T 
Rating:
5.0

Overall I had a good experience. Every person that I. Had help me did an amazing job.

William S 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

Kathy M 
Rating:
5.0

Customer did not leave a comment.

Beverly B 
Rating:
5.0

Customer did not leave a comment.

David d 
Rating:
5.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Customer did not leave a comment.

Kevin P 
Rating:
5.0

Customer did not leave a comment.

Evan S 
Rating:
4.0

Nice

Jullie H 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
5.0

Great service!

Ernest O 
Rating:
5.0

Everything was great at this location. However, doing everything online was a total nightmare. Clicking boxes in the wrong spot and nothing to show exactly where you are supposed to click took about 15 minutes longer to get through the whole process. It doesn't even tell you what you did wrong.

James P 
Rating:
5.0

Customer did not leave a comment.

Ellen S 
Rating:
5.0

Customer did not leave a comment.

Darrell M 
Rating:
5.0

Customer did not leave a comment.

BENETTE E 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Nothing. Thank you.

Nancy P 
Rating:
5.0

Everything was great

Sabrina B 
Rating:
5.0

Customer did not leave a comment.

ken s 
Rating:
5.0

U-Haul can better prepare this location for success by providing additional equipment like dollys.

Justin F 
Rating:
5.0

Hines U haul is my go to place when I need to move things. We have used this location several times, and always get excellent professional service. We have utilized Hines U Haul for both big and small moves, and feel confident recommending this business to friends.

DENNIS B 
Rating:
5.0

I wish uhual spend add new trucks to its inventory. The truck I rented was very old and it ran 100k miles.

Parth P 
Rating:
3.0

Parking return equipment was limited

Brian R 
Rating:
5.0

Customer did not leave a comment.

Carl S 
Rating:
5.0

Customer did not leave a comment.

carl n 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
3.0

I was upgraded from a van to a 10ft Box truck which I didn't ask for or want. I wanted the van because I didn't need the truck or want to drive that big thing around. There was zero reasons why because when I arrived there's 2 vans there. The price difference for the upgrade was waived but not the difference in price for the mileage. Not ok! Some of us just want the van. I specifically chose the van. The difference in mileage and the difference in gas cost was not ok.

Melissa E 
Rating:
5.0

Customer did not leave a comment.

Franco S 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Nothing it was perfect. Unless it was free lol

Peggy H 
Rating:
5.0

Customer did not leave a comment.

Johnny H 
Rating:
5.0

Kyle is an amazing sweet person you should get him to teach other locations to be amazing as well.

Tonyetta B 
Rating:
5.0

Very friendly

Dwight M 
Rating:
5.0

Probably the best U Haul rental experience I’ve ever had…will use this location for all future needs.

Thomas C 
Rating:
5.0

Very good service. Informative and even helped with hookup.

JUSTIN S 
Rating:
5.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

A very nice place.

Ed S 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Everything was good

Susan G 
Rating:
5.0

Kyle is very personable and helpful. Extremely knowledgeable.

Mary O 
Rating:
5.0

Customer did not leave a comment.

Kelly O 
Rating:
5.0

Nothing to say but good, the gentleman running the facility was personable and courteous. Equipment was wonderful and he explained some differences in van mechanics. Recommend greatly Hines storage!

Brian H 
Rating:
5.0

Great customer service and cheaper than expected. Great location!

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Tim B 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Great company, had exactly what needed and time to pickup.

Roland F 
Rating:
5.0

This location is super easy to work with. They make suggestions and make sure you have everything you need before you leave so I would say really friendly really helpful. I would definitely recommend this location to anyone in search of a U-Haul.

BARRY W 
Rating:
5.0

Customer did not leave a comment.

Courtney C 
Rating:
5.0

Customer did not leave a comment.

Curtis H 
Rating:
5.0

Customer did not leave a comment.

MARA L 
Rating:
1.0

Three times I've reserved a truck and no one was there for pick up. I rent a uhaul every other Tuesday and deliver food from Chewy to animal rescues. We lost that account.

Tammy R 
Rating:
5.0

Will use again!

Andrea O 
Rating:
1.0

Customer did not leave a comment.

kelvin d 
Rating:
5.0

The best place you could ever want! Absolutely, the friendliest and helpful place I have ever worked with. mr. Hines is extremely friendly and helpful. He goes out his way to help you if he can. I highly recommend this place to everyone.!

Roger C 
Rating:
5.0

Customer did not leave a comment.

Rylie B 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

The owner was fantastic! I loved how easy going he was and accommodating. Will definitely come here for my future moves.

Samuel C 
Rating:
5.0

Customer did not leave a comment.

Nathan C 
Rating:
5.0

Customer did not leave a comment.

Alan C 
Rating:
5.0

Customer did not leave a comment.

OLUSHILE A 
Rating:
5.0

Customer did not leave a comment.

Dale B 
Rating:
5.0

Customer did not leave a comment.

Darryl D 
Rating:
3.0

Customer did not leave a comment.

Kelsey M 
Rating:
5.0

Fix the app so it works for after hours drop off. I had issues with the app so I called the number and the gentleman to care of the return

FLOYD F 
Rating:
5.0

This location has always had the vehicle I’ve needed for the job at hand. They are easy to work with. So if you need a truck, this is the location to call for courteous service.

BARRY W 
Rating:
4.0

Customer did not leave a comment.

Evan S 
Rating:
5.0

Customer did not leave a comment.

Rodney H 
Rating:
5.0

Customer did not leave a comment.

Clay C 
Rating:
5.0

Customer did not leave a comment.

ALAN C 
Rating:
5.0

I really have no suggestions offhand I could not of had a better experience Hines Uhaul is awesome I would recommend it to everyone.

Roger C 
Rating:
3.0

Have gas in the truck. We had to immediately go get gas.

Stacie G 
Rating:
4.0

Scheduled to pick up in a different location and u haul automatically changed my pick up to this location which was further away and cost me much more money. Moving company scheduled through this site did not show up, causing me to rush on my four hour window. Stressful experience altogether

Olivia P 
Rating:
5.0

Super friendly!!!

Hannah M 
Rating:
5.0

Nothing, everything was perfect!

Micky S 
Rating:
5.0

Customer did not leave a comment.

Courtland J 
Rating:
3.0

I don’t understand why if you have my license, license plate number, home address and credit card information, why deem it necessary to presume I am going to steal your trailer/property. Attendant at this facility wanted reference phone numbers i case I didn’t return the equipment. This is absurd! Had I not been in dire need of the equipment this day, U-Haul could have kept their equipment. The “ease of check in” took longer than the online return…. I will seek alternate rentals in the future when possible.

Steve S 
Rating:
5.0

Customer did not leave a comment.

Ann S 
Rating:
5.0

Customer did not leave a comment.

Diana B 
No reviews have been submitted for this location.

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