Comentarios de los clientes para Hines Self Storage LLC

I was charged the agreed upon amount of $170 or so for the rental of the Uhaul truck, after returning the truck within the specified time, and with the exact same amount of gas it had when I picked it up, I was somehow charged an additional $67 for no apparent reason? I'd like my money back, as far as I'm concerned that's theft. I paid the amount we agreed upon, and you guys take more money after the fact. If I don't have my money returned you guys lost a lifetime of my business, and my LLC's business over $67. Hope it was worth it, the world is full of greedy corporations like yours, you should be ashamed. I'm gonna tell everyone I know, thru every outlet I have, and I have many, how horrible Uhaul is and the atrocious experience I had.

I appreciated all the information given on the phone whenever I called as it was the first time I had rented virtually and used the app. Very nice, helpful.

No room to park truck . Spend 15 minutes to move around and find parking by fence . Needs a bit more parking spots for trucks

Resolve return overcharge immediately

We were not told about gas or that phone app had to be used to return uhaul at location. Extra $30 was added for gas when we only drove 40 miles.

Good staffing! Very friendly, and enjoyable to talk to! The truck was clean, and everything was smooth sailing.

Kyle Hines is ABSOLUTELY THE BEST FOR CUSTOMER SERVICE!

ABSOLUTELY THE BEST service I have ever had at a rental place. I have used Budget Truck Rental in the past but I will trust U Haul for any future moves because of the service I received from Kyle Hines at this location. A friendly professional who was willing to do anything to help me. I truly appreciated the help he gave me. OUTSTANDING!!

Kyle was excellent. Made the process very easy, Highly recommend Hines Self Storage LLC for U-Haul and Self Storage needs.

Everything went very well. Great service! Very friendly staff.

An excellent transaction. I needed a Uhaul for a couple hours for a short haul move, and nobody else was open, or had a truck. Kyle cam through in a pinch, and everything went as smoothly as it could have. I highly recommend this Uhaul location to anyone; the experience was top shelf from start to finish!

Great job

Nice place

Kyle was helpful, caring, friendly, and professional.

This negative review does not reflect on the ownership of the pickup site. Hines Storage was gone for the day, but was very responsive to my call regarding cancellation by Uhaul for picking it up 1.5 hours after scheduled. I would definitely work with them again. However, the online pickup experience was horrendous. I have never, in my 30 years of using Uhaul, had to wait until there was a secondary person that could be reached for assurance before I could take a truck or trailer. I was not prepared to provide a secondary assurance who could be reached during the middle of a week day. Besides, with the amount of business I have done with Uhaul, combined with being no spring chicken, it felt like a slap in the face. And, I had purchased the insurance!! I provided three numbers before someone could be reached, and they were pulled away from patient care procedures to answer the phone. Perhaps require a secondary assurance person (who will be avsilable at pickup time) be listed at the time the online reservation is made, being unsble to submit a reservation without one.

The owner Mr. HInes puts in the extra effort to accommodate me as a customer. This seems to be extremely rare with any business today. I would highly recommend his company to anyone in need of the services he provides.

The owner was wonderful! He got me the best truck he had, he was quick and efficient and cared that I had to wait a few minutes as a customer was ahead of me! Great customer service!

It was a last minute decision to rent the truck. I did the online check in on the way. The paperwork was ready for me to sign when I walked in. In and out in less than 5 min. Great customer service.

The process was very fast and easy!

I liked using the link to check out and back in.

Excellent service. Called ahead and equipment was ready when I arrived. Especially liked the friendliness of the owner.

The outside driver's side mirror wouldn't stay put. It moved in the wind. It was loose.

Professional and courteous service.

Friendly and convenient service, good equipment.

Nothing...…...Kyle was great!

The equipment I rented, a 4 by 8 trailer, was perfect for moving my son's furniture and clothing to college. The trailer was in an "as new" condition. The service was friendly, helpful, and just excellent. I was permitted to return the trailer in the middle of the night and without any hassle. I would recommend this business to anyone.

This was a terrible experience. Uhaul completely dropped the ball and screwed us. I reserved, and paid for, a truck 5 minutes down the street. Instead, I received a last minute email stating we had to pick up our truck half an hour away, postponing our start time by more than an hour once we were able to check out. We hired 3 movers, because I'm VERY pregnant and VERY high risk and am physically incapable of moving the items. I was in the hospital the night before from yet another issue with my pregnancy, and arrived to pick up our truck even still wearing the hospital bracelet. So, 2 of our movers, who were paid ahead of time, were unable to complete the job due to the time change. We were left with 1 mover, and out $500. When we brought up this being an issue at the checkout, we were simply told "well Uhaul gave you an extra 50 miles to make up for it." That doesn't make up for the $500 lost. That doesn't make up for the entire day wasted. That doesn't make up for the second trip we will have to make, with another service because I will NEVER use Uhaul again. It doesn't make up for the stress caused to my already stressful pregnancy. It doesn't make up for the $150 I wasted on the Uhaul. It doesn't make up for the gas in my vehicle to go to this second location. I will be telling everyone I know about my awful experience with Uhaul. The ones I have spoken to about this will not be using this service again. Completely inexcusable.

--The local manager reached out to warn me that the facility was about to close (my location and time was changed by UHaul). He then waited for me. That was very nice! --The local manager prepared the car carrier to the truck -great! --UHaul corporate was insufficiently transparent about one's preference for time and place is not necessarily respected; that the customer may end up an hour farther away; that the pick-up time may be changed; and that all that is communicated only the day before. --The truck was dirty; one of the daytime running lights was not working; one of the stays for the fold-down fender on the car carrier was missing. --I had to call UHaul a couple of times. The wait times are awful, `` Add to this ratings survey a rating for UHaul corporate -not just the locations.

Very clean and professional operation.

Manager was extremely helpful and efficient. In and out in less than ten minutes. Very satisfied!

Great experience, and terrific customer service!!

A/C in one of the trucks we rented didn't work but this was not Kyle's faul. He is a super nice guy I would recommend using him to anyone that needs any Uhaul equipment. His location is very clean and accessible.

Hines Self Storage keeps clean and new rental trucks. We will not rent from any other place. Kyle is courteous & professional.

The phone app for returning the truck was cumbersome - other than that it seemed like a good experience

This was an incredibly easy and simple transaction. I did most of it online, and it all went very smoothly. We will definitely use this location again.

Kyle went above and beyond my expectations for my unique moving needs. I am completely satisfied with my experience with uhaul at this location. I will recommend this uhaul location to any and everyone I come in contact with that's looking for help with there moving needs. Thank you Kyle! It was a pleasure doing business with you

Excellent experience

Make sure that the right truck is available.

Thank you for the great service that I received.

Tight fit for a big truck

800 # for after hours drop off worked like a charm

Very friendly and fast service.

Very kind owner, super friendly, super easy transaction

I could not ask for more. Kyle treats customers politely & professionally. The truck we rented was very clean.

The gentleman at this location was very helpful in checking out and connecting the trailer to the tow vehicle.

The truck was covered in bugs, so much so that we had to stop at a gas station to clean the windows before going onto the highways. It would have been nice if that was better cleaned. Also, our truck at nearly 100,000 miles on it, which is not a bad thing, but definitely made the drive take a bit longer and made the ride more shaky due to the mileage age on the vehicle. The staff member who helped us was extremely helpful and wonderful to work with!

Very friendly. Great service.