Customer Reviews for Hines Self Storage LLC
(U-Haul Neighborhood Dealer)

802 comentarios

5812 E US Hwy 40   Plainfield, IN 46168

(317) 204-7863

Horario

  • Mon–Fri
    8:30 a. m. - 6 p. m.
  • Sat–Sun
    7 a. m. - 11 a. m.
Horario especial
  • 6/21/2023 - 6/26/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(317) 204-7863

5812 E US Hwy 40
Plainfield, IN 46168

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8:30 a. m. - 6 p. m.
  • Sat–Sun
    7 a. m. - 11 a. m.
Horario especial
  • 6/21/2023 - 6/26/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

Everything from start to the end went very smoothly.

Sintayehu S. 
Clasificación:
4.0

This location was nice and the transaction smooth. However, I was very disappointed that I had a reservation for another location that I had reserved 10 days prior and even called on the Friday before to confirm the process of picking up the vehicle in anticipation that this location would be closed for the holiday. Then last minute my reservation gets moved to a Plainfield location because my original location didn't have the truck I reserved set up for e-pickup. Not only did I have to drive a much farther distance but had to pay for the extra mileage.

Jearomy C. 
Clasificación:
5.0

Trailer for hauling car to Colorado was perfect. Easy to hitch and unhitch. All lights worked properly. Convenient after hour's drop off

Randolph M. 
Clasificación:
5.0

Always helpful. Easy in and out process!

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
1.0

App is VERY hard to use and VERY frustrating!!!! I will be looking for a better experience for my next rental. This is due to the app!!

Mitch R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

Excellent client service.

Maria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett H. 
Clasificación:
5.0

Nothing I can think of.

Kerry L W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett D. 
Clasificación:
5.0

Everything went smoothly.

ERIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
5.0

Kyle is great to work with. I have rented several times at this location and have always received great service. ¡Gracias!

dennis B. 
Clasificación:
5.0

Excelente atención

ELIO N. 
Clasificación:
5.0

Kyle was very professional and friendly! We would definitely recommend this location!

Michael T. 
Clasificación:
5.0

nothing

Nic R. 
Clasificación:
5.0

Customer service at the pickup and drop off site was great. Would definitely use Hines Self Storage in Plainfield again. Can't say much for the app and website. App wouldn't work when I dropped off trailer and the website is slow and clunky. U-Haul need to work on both.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

Nothing, Kyle was extremely helpful and courteous.

Larry G. 
Clasificación:
5.0

It was a very easy process to rent and return the truck

Angela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

Owner loaned me a trailer light plug adaptor. Much appreciated.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla M. 
Clasificación:
5.0

Any time we need a UHaul, Kyle has us covered. Would not use anyone else.

Mary C. 
Clasificación:
5.0

Excellent staff and service. Thank you!

Tabitha H. 
Clasificación:
5.0

Very friendly and informative

Terry S. 
Clasificación:
5.0

EVERYTHING WAS EXCELLENT. THANK YOU

marvin S. 
Clasificación:
2.0

Gave us the wrong equipment number and wrong return location. He was in a hurry, did not have any staff and made mistakes with our email address so never received a contract

RUSSELL O. 
Clasificación:
5.0

I do not have any suggestions on improvements, the online booking was easy, the truck was clean and ran great, the drop off was easy and convenient and the customer service (the owner) was great, friendly; and couldn't of asked for a better experience

Mindi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

maciej L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian Y. 
Clasificación:
1.0

We arrived at noon on a Thursday. No one on site and the number on the sign to call, no one answered. Hopefully they were alright. Called uhaul and they couldn't reach anyone either. Another customer there to pickup equipment was rightfully upset. Uhaul had no instruction on location's after hour drop off but very helpful in suggestions on what to do.

Jeffrey P. 
Clasificación:
3.0

Took my deposit and I want it back.

sandra L. 
Clasificación:
5.0

Have fresh coffee and pastries for a.m. 🍩☕️

DONALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin P. 
Clasificación:
3.0

I was quoted the price of $375 or so, I can't remember by the National uhaul reservation office, But was charged $441. I will probably not use uhaul again

paula P. 
Clasificación:
5.0

¡Gracias!

Kathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP M. 
Clasificación:
5.0

Initially charged us for use of the cart and moving blankets that we did NOT use. I reached out to them via e-mail and they refunded me for the extra charge.

Stanley G. 
Clasificación:
5.0

I will change my plans if Hines doesn't have what I need available. I have rented several different items from here and drive over 30 miles. Great place.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

Customer service was outstanding!

Caryn H. 
Clasificación:
5.0

Everything is good

Valery N. 
Clasificación:
5.0

Got newer vehicle, the counter person was excellent, very capable and courteous. Hard to get this experience these days. Great job.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAIRON V. 
Clasificación:
5.0

Great

Berbet E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg B. 
Clasificación:
5.0

Great!

Agbessi P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERROD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

It was an easy experience overall. No problems what do ever!!

Lerin S. 
Clasificación:
5.0

Kyle met me on arrival. Quick, easy process!

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
5.0

I love this location

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

Top Notch Service! Came in early to accommodate us. Will rent again from this location. We highly recommend you do too!

David H. 
Clasificación:
5.0

The light in the back of the box was not working! Yes I tried the cab switch. When unloading it was at night and could have been very useful.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

Really great experience

Bryan B. 
Clasificación:
3.0

Have someone there during posted hours.

David R. 
Clasificación:
3.0

Too expensive and no one is at the locations.

richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickey B. 
Clasificación:
5.0

Awesome

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON P. 
Clasificación:
5.0

Great customer service!

ELIZABETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celcie O. 
Clasificación:
3.0

The remote/off-site process to pick up the vehicle at the facility was extremely slow. It took over one hour on the phone with national customer service to work through problems with the check out system. If there wasn't someone at the site when vehicle was returned, we would have had a similar problem. Signing onto the site was the problem on the return and would have had to wait 15-20 minutes (according to the recorded message) to even talk to a live person to get assistance. I will try to rent a vehicle from another business the next time. However, I do not fault the local rental facility, but I don't think the remote process of renting works well enough to rely on it at unmanned facilities.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

Mr. Hines was super friendly and accommodating.

Rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLE A. 
Clasificación:
5.0

In today's world it's amazing how you can call a company last second pick up a vehicle drive it for 100 miles and cost less than $80 amazing I will be renting there again and again!

Kyle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Augustus A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A. 
Clasificación:
1.0

Tried to cancel my reservation to a different location that would have added 80 miles to my trip due to giving my truck away. Was never told about a mileage cap, so I was charged $105 extra after returning the Uhaul. Can't find anything in the contract where it says that I only was getting 144 miles. Location of pickup didn't have any of the extras that I ordered besides an appliance dolly. So I am very frustrated with the overall experience. I didn't really have the extra money for the extra $125 charge, so I would have done everything in one trip had I known I was going to receive an extra charge on top of everything.

Holden F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

Owner was definitely a huge help! Would recommend him to any of my friends.

Elesha R. 
Clasificación:
1.0

My experience was absolutely awful. A rude customer service person canceled my reservation the night before my move, I was given the wrong truck, I was suppose to into my new city at 5pm. I got in at 8pm because of Uhaul

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet R. 
Clasificación:
5.0

The gentleman that helped me went above and beyond to help me with a scheduling error that U-Haul made with my pick up time. Gracias

Eddy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

Nothing Was Friendly Everything Was What They Said It Would Be. Thank You For Your Service I Will Definitely Use This Location Again In The Future When Need To.

BRANDON M. 
Clasificación:
5.0

N/a

nathasa A. 
No se han enviado comentarios para esta ubicación.

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