This location was not easy to get in to. Following through on sending a confirmation on getting their trailer back was slow. I had to contact customer service to get an email. The person was there to tell us where to park, but failed to complete the contract timely.
John R.
Customer Reviews for Hines Self Storage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Ensure that they realize the height of the vehicle due to the issue that I live by a railroad overpass that gets hit weekly by the weekly renting trucks.
Duane W.No one was in the office. It was a gated storage facility. I went to the office door and the facility was locked. Not sure the proper check-out of the equipment occurred since later that evening I received a message that the rental was canceled since I did not pick up the unit.
Steven P.Keep doing what your doing! Great customer service and repeat customer
PHILLIP M.There is no one to help you. The online proccess takes way too long, it is cumbersome and just bloody ridiculous. I will never use this location again, and will tell everyone how awful it is. I did not feel safe there, I did not feel it was safe to leave my car there either. I had to make alternative arrangements, which ended up costing me more, defying the whole reason for me to rent the truck in the first place.
ADRIENNE L.Nothing, a great experience!
Kirk H.Well th r only thing was the van was not big enough so I had to make 3 trips so more milage I needed the small truck
BARBARA S.Both locations very helpful easy pick up and drop off. Tho only thing I didn't understand was my receipt I got today on contract#84810016 was for $0.00 I assume my original pick up estimate will be the final bill.
THOMAS C.This location was excellent however I would like to speak to someone in management about the location I had prier to this on. 317-362-9659 Scott.
Scott V.The u-haul rep was very nice and helpful. This was my first time renting a truck in the Plainfield area & I'd definitely recommend this location for all of your needs for moving.
KELLEY B.The gentleman running this U-Haul facility was wonderful to work with! He answered questions, was very knowledgeable, and offered to help us above and beyond - which was very much appreciated. We will definitely rent from him next time!
Thomas H.No suggestions for improvement. Owner very accommodating and peasant to deal with.
Robert N.Great experience
THOMAS N.Great experience. 10/10 would recommend.
Ethan S.There was some confusion about where I was to drop off the truck. I had to make 4 phone calls to make sure that everyone was on the same page. But it all worked out. Overall, it was a good rental experience.
Mike C.The right front tie strap kept coming lose. We had to stop 4 times to re-attach it. The metal piece on the carrier was loose and would cause the tie strap to become loose.
JAMES B.Said to call left message 5 hour's later said they would check it in finally Monday morning checked in
HAROLD W.My online total when I reserved it changed when I got to the property. 20$ more for the exact same thing I had reserved
Paige W.Kyle provided excellent customer service! I have rented from his location multiple times and I have recommended Hines to friends.
Jennifer T.Wow! My truck had to go to the dealership for a repair and it was Labor Day weekend! I needed a truck to transport the camping gear and get my boat into the water. Hines U-Haul in Plainfield,Indiana came through with a nice truck and at a price that well exceeded my needs. Thanks Hines, you'll always be my first call and I'll definitely recommend anyone I know that needs your type of service!
DAVID P.Kyle is a great person to work with.
Michael S.Advertised 20.0o for 1 hour put less then 18 miles on it and was charged a limit ke less then 60. I never received a contract e mail .
ROMEO S.Couldn't get a printed copy of my contract.
DAVID PARKER M.No answer when I called to drop off. No one was there during “business hoursâ€.
Rachel S.Convenient location but the address listed is incorrect
Cecily G.Great service!
MIGUEL O.We returned the truck on Sunday. I was not sure what to do so I called the number posted. I spoke with Kyle and he was very helpful. On Monday I noticed I had been charged for gas. I had filled the tank on Sunday before drop-off. I called Kyle to see what had happened. I was duck to my stomach when he said it was only half full. Kyle was going to check with UHaul as to a refund. Kyle called within 10 minutes telling me a credit had been issued and emailed a new receipt. Great service!!!
Julie B.Kyle was very accommodating!
GREGORY H.Original rental was for Caldwell in Danville. No code. No key. No truck. Not even open for business! We had to drive 3O miles to Plainfield to pick up a smaller truck. We made it work, but geez! What a hassle! Hines saved the day!
Richard L.Very professional and helpful, couldn't have been easier
MARY L.Windshield was dirty and had troublebwithvthe web site picking up the location, had to use wifes phone, soaybe give an option of typing in address.
LENNY B.Kyle is awesome! Courteous service and always clean vehicles. He's the reason we continue to return to this UHaul time after time. R&T
ROSE S.When turning in truck using phone app. Was told I would receive an email but never received an email confirming drop off
RYAN S.Truck was clean but drove poorly, like a wheel was out of balance or something. It pulled to the right and the exhaust was LOUD. Someone should have been embarrassed to send me off on a 100 mile move with that truck.
Robert W.excellent
Robert T.Real quick services thanks
Michael T.Nice and clean business very easy ty
SUKHDEEP S.I was double charged for the dolly. Got ripped off by the overs - missing a box containing a deep fryer - 2 woks - pots and pans - blanket, and other items that can't be replaced. Never thought my movers would rip me off and uhaul would double charge a single dolly
SEAN O.Rented for 2 days got a nasty call the next day. Also had to go to 4 locations to get my truck I reserved plus had to pick it up 45 miles away
Lee J.Excellent service
Zakary T.Absolutely nothing!!! Fantastic experience
David S.Very good
Corey S.Clean out the cabin a little better. There was a decent amount of dirt in it
Zachary M.I have rented from this facility 3 or 4 times in the last year and would definitely go back.
James P.Extremely friendly and knowledgeable
Senga C.We had to drive an hour north and then back to where we needed to go. We lost time and miles.
SHANE L.Service was great. Owner answered all questions and was very knowledgeable and helpful. Would recommend this U Haull to any friends and / or family
ALEC W.Counter person was great to deal with!
Mitch R.This was a contract with my Nephew, James i Winkler, Jr, in Indiana... I am a senior citizen in Kissimmee, FL and he had ONCE helped me move items into a U-haul storage space temporarily. That is the only way my info could have been picked up in this contract. PLEASE do NOT LET THIS HAPPEN EVER AGAIN. REMOVE ALL MY INFO in your computer jackiewinklerclass@att.net or JAMES info from MY info in your computer. Pls MAKE this happen. Thank you. Jackie Class
JAMES W.Great service. Thank you
JOHN K.great experience very friendly and knowledgeable
DAVID W.Excellent customer service. Went out of his way to help us get going. Gracias
STUART W.The movers I also hired from you were astounding and kicked ass with my move. I got their card and will use them again. Thank you guys was top notch.
Sean O.All requested equipment not available with no communication to customer
Warren T.