The guy didn't know how to properly hook up after chains , did not cross chains nor shorten them from dragging
Jonathan K
Customer Reviews for Hillcrest Plaza Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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U-Haul's overall policies are difficult and time consuming. All the questions and pictures to be uploaded need to be streamlined and shortened.
ROBERT SOwner was very helpful. Online check in took a while. He was supportive
NEAL SThis was the weirdest, most awkward experience I have ever had returning U-Haul equipment (and I have rented a LOT through the years). When I arrived, I asked the man on duty where to drop the trailer. He said, "I don't give a $#!^" and told me to call the number on the sign to check it in. I had to chock the wheels and unhook the trailer on a hill. He just stood there and watched as I struggled to keep the hitch from binding on the ball while I lifted it off. I asked if he would do a walk around inspection with me and he refused. Very strange -- very unpleasant. This place should NOT be a U-Haul rental location!!!
Eric RIt was wonderful to have people who cared about their customers helping us. We arrived early not understanding that we needed to have done our paperwork before arriving. The truck was there and ready and they walked us through the process so that we could complete the rental. Good job UHaul, in this day and age of folks not always caring these people went the extra mile to help us get the rental completed and it was very much appreciated.
ROBERT TTom in Arkansas went above and beyond by picking me up at a hotel and setting me up with a truck and car trailer. Awesome customer service!
Anthony MI had a reservation made by calling 800 number whereby I gave them all my name, address, license number, credit card number, etc, but had to repeat all of it when I picked up. What's the point of a reservation if the info isn't forwarded to the location? Thankfully the owners of the Hillcrest location were kind and apologetic for the delay.
nancy hTruck leaked and I got wet. Reported to U-Haul and no one contacted me
Clarence CWas just a drop off site, no contact with any one area was clean!
Barbara DNice clean easy place to drop off.
MARVIN BNada
Richard WWeekend drop off. Be more honest with the fuel in the truck. I was charged $22 for fuel. The guy said there was a 3/8 of a tank but was just over a 1/4. Returned with about the same.
Russell PEverything was perfect.
Michael KNada
LAURENCE BWhen employees were standing outside they did not check on us and then when we started to walk toward the building to ask a question they went inside and would not answer the door. We were unable to submit our pictures for the return due to this.
Brendon WI had trouble returning the Truck and Trailer through the app, I dropped it off at the scheduled time for drop off and even spoke with the lady that worked there then contacted customer service at U-Haul that I was having trouble with the App and they still chargede an extra day even though I returned it on time, very disappointed on how un user friendly the App was., and that I was charged extra because of it.
Debbie wThe owner of the location called me and asked me to arrive early because they had other business matters to handle. When I advised her I would have to arrive at noon as expected she got frustrated and stated "Well since you're going to be late" I had to interrupt her and corrected her reminding her I would be on time as per my arrangements with Uhaul. The guy I picked the truck up from was too busy trying to avoid the rain to walk around the truck with me. Told me he didn't want me loading my car up onto the trailer there. I was by myself and couldn't exactly drive two vehicles. I will never use this location again. Very rude all around.
Kali MThe woman who should have been there to process my rental was out shopping and left another person to call her when I arrived to process my rental via the phone. Needless to say, the process was not easy as she was hard to hear with all the background noise and she had to run my information twice. In addition, this location was unable to take cash and that would have been helpful to know ahead of time. This location was disgusting and run down.
Tiffany CThe instructions to go contactless were hard to follow
Lisa GWhen we went in, they had no idea we had a reservation and couldn't find the keys. Then the man and I'm assuming wife argued on the phone about where the keys are. As usual in life, the man was wrong and Valerie was right.
Ashley PValerie is best. She was super helpful in our move vis-a-vis locating equipment, movers and storage solutions. She's a great problem solver, flexible and available thru texting all the time.
Jeffrey THave someone working that actually want to do their job.
Jasmine BThe people at Hillcrest Plaza location were the very best! We received the very best service. The nicest gentleman there hooked up our trailer and we felt extremely safe throughout the entire trip. We will pick up and drop off our trailer when we leave from and return to Arkansas.
William KSimple to drive in and park, clear to where to drop off keys
Neil CI think it's time for this truck to retire….ripped seats, windows you have to crank, and the truck rattled all the way down the road Also my pickup location got switched but I never got any notice of this. This made me 30 minutes late to meet my movers. I will say the lady at the mini storage place was a hero and got everything checked in on the phone for us or we never would have gotten through to the actual U-HAUL people and would have missed our movers entirely.
Hannah HYour online app is not android friendly. Also the location had no shade, you could not see the screen.
Pamela HStaff very helpful. Hope I don’t have to move soon if I do I’ll rent from them.
Janice DND
John BThe cab was very dirty. Looks like someone spilled something in the floorboard and it was never cleaned. The cargo area was disgusting also. I had to clean it myself before I could load my stuff into it or my stuff would have been filthy… I have pictures of the mess that was left behind that I cleaned up myself if anyone wants to see.
Brian SWe reserved and paid for an auto transport however we did NOT take it. It didn't work for my husband's truck. We left it there with the two gentleman that was working. We were told we would be reimbursed when we turned it in to the panama city location. WE.DID NOT GET A REFUND WHEN WE TURNED IT IN AND WE STILL HAVE NOT RECEIVED A REFUND and we cannot get any one to help.
Kevin HMy order for the truck was 29.99 on my confirmation. I filled up the truck before return and they charged me over a hundred dollars. They were in professional and didn't even know how to check out the truck, and triple charged me. I need this corrected please reach out to me at 4792358908.
ADAM TGreat service and a quality trailer for our recent trip to Colorado! Highly recommend Hillcrest Uhaul! Staff was exceptional! They even flexed with my schedule to get the trailer picked up and returned. 2 thumbs up!
DOUG YThis location was terrible. The location was closed for the week. The woman I spoke to on the phone was very rude. No one was available to help me take the trailer off my truck. They spoke to me as if I was bothering them because "they are at their second job". They told me to disconnect the trailer by unhooking the cotter pin from my truck and driving around until the trailer fell off. These people are lazy and rude 0/10000 star review
RIVER DOpen part time . Hard to get in touch with anyone.
KENNETH BI feel like U-Haul needs to be more transparent about pricing. I came to uhaul for of the $39 per day rate. When I got the estimate for what I planned on using the uhaul for the estimate was 7 times higher than the over the phone quote.
RICKEY JI don't think you can improve. Thank you for making it so easy to rent 2 different trucks in 1 weekend. 1 for around town the other for a 1 way move. Gracias
ANNA CWe had no issues once we got our truck, but the man running the location was extremely rude and unhelpful. We made our reservation through them the week prior. I called the day before and they said they didn't have any trucks available. I called the 1-800 number and Michelle was very helpful and told me our truck would be there. We arrived a few minutes before 9 am and the man that runs the pickup facility seemed very put off about us being there. He even talked rudely about us "walk-ins" on the phone in front of us. He then locked the office door and basically said good luck and left. We had to call the 1-800 number again to get our code, keys, and truck. It was an awful experience. I would never do business with them. If it wasn't for Michelle helping us on the phone, I guess we wouldn't have been able to get the truck.
Amanda SThe only thing we were disappointed about was we requested 2 dolly's and neither were in the truck. We were also charged for them. Who do we contact about the charge. It was $17.00
Robert EGet computers, instated of using cell phones to make it go faster
GERARD FI am so bad on names, she the lady that works at the office blond hair. She was fantastic and walked with me through the whole process, very friendly and professional. I am glad I made the choice to rent from her!! 5 stars
Steven DMake staff more knowledgeable about product. Update or improve website. When trying to speak to someone on the phone the wait times are way to long. Over 45 minutes. Advertised hours are 9 to 4. Someone should be there
GENE MGet someone in there that has excellent customer service skills. The man that helped me was very rude and cranky!!!
Brandi KGreat customer service and very friendly!
GINNY EVery friendly and quick service!!!
DOUGLAS OAfter hours drop-off, so no human interaction. This dealer routinely does not show up on the U-Haul web page, even when the U-Haul dealer in West Plains, MO was online helping me.
Jack ANice folks and very accommodating. Would use again.
Robert KGreat service and most of all the greatest group of what I see a family
Louis CAmazing group!
Jared RCoordinated dropoff via telephone. Very courteous and helpful. .
Jack ANothing! Perfection!
Kyler FHillcrest Plaza Mini Storage personnel were extremely helpful in assisting me with returning my truck. Would 100% recommend using them in the future.
Zachary PBrandi and he team was very helpful, and most of all some of the kindness people I have ever dealt with. Brandi went above and beyond for us. I will be a repeat customer and other uhaul locations should take training from her.
Bruce CWhether they are there or on the phone, always helpful.
JACK ABoth Hillcrest & Brandi were super. We appreciate all of them.
Bruce C