Customer Reviews for Highlands Mini Storage
(U-Haul Neighborhood Dealer)

255 reviews

14278 Lee Hwy Suite 102   Bristol, VA 24202

(276) 644-0058

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 644-0058

14278 Lee Hwy Suite 102
Bristol, VA 24202

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lady at pickup location was outstanding, very professional and very helpful

Tony Saliba 
Rating:
4.0

Customer did not leave a comment.

Harley Angel 
Rating:
5.0

Customer did not leave a comment.

Barry Harless 
Rating:
5.0

Customer did not leave a comment.

Julie ronnie Laughlin 
Rating:
5.0

Have used Highlands storage many times over the years always great service very clean well lighted don't have to worry about your belongings

Brian Arnold  |  Overall Experience 
Rating:
2.0

After hours return. Called start of business the next day. Had to leave a message. Nobody ever called back. Real nice Clark!

Joby Edmonds 
Rating:
5.0

Customer did not leave a comment.

Matthew Davidson 
Rating:
5.0

I have use this location multiple time, and they are always the friendliest people who are always will to help no matter what. They are very accommodating and if they can not accomplish it, they will refer you to somewhere that can.

John Kolmar 
Rating:
5.0

Very good company. Clean and secure units. Staff was pleasant and very helpful. I would definitely recommend this facility.

Mark Masten  |  Overall Experience 
Rating:
5.0

Excellent experience,,I am battling cancer and they helped me and accommodate Ed me with that situation also ,,very nice people I dealt with throughout the whole proses ,thanks so much

james baker 
Rating:
5.0

Have the hand truck and moving blankets which were requested at time of booking.

John Orecchio 
Rating:
5.0

Customer did not leave a comment.

Mark Olson  |  Overall Experience 
Rating:
1.0

The person working did not know how to rent the truck it took over 30 minutes to get it checked out and she charged me for 50 miles even though I went about 15 the truck was dirty and the gas was not where the papers said it was I had to redo the photo I’d upload about 3 times do not recommend renting from highland storage they also did not have furniture pads or dolly that I needed

Joseph Chavez 
Rating:
5.0

Customer did not leave a comment.

Marjorie Tester  |  Overall Experience 
Rating:
2.0

This is the 3rd time I've used Uhaul in the past couple of years and they have messed up order somehow every time. I order and pay online and the order is messed up and takes forever. Attendants don't know where keys are or how to work computer program. If I find another truck rental company in this area I will use them.

NICOLE SHELLEY 
Rating:
5.0

Customer did not leave a comment.

Robert Nolin 
Rating:
5.0

Customer did not leave a comment.

John Kolmar 
Rating:
5.0

Keep up the great work! Pick up and drop off was handled by friendly folks who knew their jobs. Very efficient and easy.

Raymond Smith 
Rating:
5.0

Customer did not leave a comment.

Chris Daniel  |  Overall Experience 
Rating:
1.0

Truck picked up with check engine light and less than half a tank of gas, making it impossible to ensure you aren't giving U-Haul your gas money... Also was lied to at this location saying there would be a credit if fuel was over filled from the pickup state, which is not true.

ANDREW MCCONNELL 
Rating:
5.0

Customer did not leave a comment.

Keeley Chambliss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Arnold 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hundman 
Rating:
3.0

Customer did not leave a comment.

Kaalyn Baxter 
Rating:
5.0

Customer did not leave a comment.

Jason Kidd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Cook 
Rating:
5.0

Easy drop off process and no issues with customer service

Kristin Knotts 
Rating:
3.0

PLEASE SPECIFICALLY TELL OTHERS WHAT TIME THE NEXT DAY THEY NEED TO DROP OFF UHAUL TO AVOID LATE FEE

BRANSONALLEN BLEVINS 
Rating:
5.0

Another very friendly but professional lady. This whole trip was awesome and we saved money by doing this move ourselves.

Rebecca McElroy 
Rating:
4.0

Customer did not leave a comment.

JAMES EARL FORTUNE 
Rating:
5.0

Customer did not leave a comment.

Keeley Chambliss  |  Overall Experience 
Rating:
5.0

This was a excellent storage unit. I didn't have any complaints at all. Never had any problems with water, bugs, or rats,or smells. The office Manager Linda was the best person in the world I have ever ever deal with always took care of everything.

Anita Bettin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Edwards 
Rating:
4.0

Accurate computation of mileage would be nice. I had to leave truck night prior because I had no one to help drive me home next morning. I had court first thing and had notified uhaul of leaving it at 4:26 pm Sunday October 3rd. Was not able to check in but left key in door slot and truck locked. The gas had been inappropriately logged as 1/2 tank but was actually at 1/3 full when we picked up. Only used it from house to storage about 3 miles each way the rest was to and from uhaul Highlands storage. 23 miles total. I was charged Almost $48 for mileage and gas outrageous! Would like this retabulated and refund of difference reimbursed to my account. The service otherwise was great.

ALINEMARIE BACKES 
Rating:
5.0

Linda, the office manager was amazing. She was so helpful and nice. Always had a kind word to say.

MONICA FRANCISCO  |  Overall Experience 
Rating:
2.0

THE CHARGE IS NOT RIGHT, YOU CHARGE TOO MUCH, 😒

OSCAR Torres 
Rating:
5.0

Customer did not leave a comment.

David Kart 
Rating:
5.0

Customer did not leave a comment.

William Price 
Rating:
4.0

Customer did not leave a comment.

parkis kennedy 
Rating:
5.0

Customer did not leave a comment.

Marvin Dockery 
Rating:
5.0

Great people very nice. Still have a storage unit that we rent.

ROBERT KOPP  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTHAJUNE ROUDEBUSH 
Rating:
5.0

This lady was really polite, my truck was gassed up and ready to pull out.

BRENDAGALE STOCKS 
Rating:
5.0

Customer did not leave a comment.

Alan Weeks 
Rating:
4.0

This office wasn't open when I returned my vehicle. The location was easily accessible, so I just had to park and go.

Margaret Sisk 
Rating:
5.0

Very friendly and professional business. If something happens and you need help it's just a phone call away. Answered the phone for me on a Sunday evening and took care of my concerns. Highly recommend

Tommy Messer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Buchman 
Rating:
5.0

The owners are nice and helpful, the staff I dealt with was Linda. Linda was always very professional and very friendly. I would recommend them for your storage needs. I had two 10x20' units then went down to 1.

Robert Taylor  |  Overall Experience 
Rating:
5.0

I was delighted with the service and equipment.

Trigg Louthen 
Rating:
5.0

I would definitely rent again.

Michael Parker  |  Overall Experience 
Rating:
5.0

Thank you for your service, I was well pleased.

JOANN ANDIS  |  Overall Experience 
Rating:
5.0

Be careful of black boxes on ground outside of storage units - they are easy to trip over. Also make sure they write down the date you empty and leave the unit!

Kathleen Garrett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Ratliff 
Rating:
4.0

Customer did not leave a comment.

FREDDIE BURNETTE 
Rating:
2.0

They messed up our reservation on the system and it was saying we got it at 7 pm even though our reservation time was 10:30 so then they made us return the truck by 8, when it should have been by 10:30.

Devon Crowe 
Rating:
5.0

Customer did not leave a comment.

Greg McReynolds 
Rating:
5.0

Customer did not leave a comment.

Jill Kesecker 
Rating:
3.0

Not this location’s fault, but, I was told I could drop off there on a Saturday and they were closed when I arrived. I had to do the best I could to leave the trailer bc No One was available to help.

Kathy Chandler 
Rating:
2.0

Make sure there trailer lights work!! I had no brake lights or turn signals on this uhaul trailer. I'm very dissatisfied with this service

Roseanna Thomas 
Rating:
5.0

Console in cab had snack crumbs in cup holders and on floor.

Wayne Thatcher 
Rating:
4.0

Customer did not leave a comment.

karl sutherland 
Rating:
4.0

Customer did not leave a comment.

James Bates 
Rating:
5.0

Customer did not leave a comment.

Dudley Riner 
Rating:
5.0

Customer did not leave a comment.

shirley strache 
Rating:
3.0

No one was available when we returned the vehicle, so I can not really speak to some of the questions.

Dwight Carter 
Rating:
5.0

Customer did not leave a comment.

Annie Hayden 
Rating:
5.0

Customer did not leave a comment.

Mark Choinski 
Rating:
5.0

The nicest people we’ve met so far. Thank you for the storage and accepting our U-Haul.

KRISTIN BIBBINS 
Rating:
1.0

Customer did not leave a comment.

TRACY STONE 
Rating:
5.0

Awesome experience. Great location and amazing staff!!!! Highly recommend!

Chantel Charais 
Rating:
5.0

We did NOT drop off at this location. We dropped off to the same location as the pick up, so this review is for Stigall Flooring Contractor. Drop off went great and we are pleased with our experience.

KIMBERLY BRADLEY 
Rating:
5.0

Thank you, if ever I am in need of this service again, I will contact you. Again Thank You, every one was most Kind. E, Clements

EVELYN CLEMENTS  |  Overall Experience 
Rating:
5.0

Nice storage area for larger vehicles/RVs/boats. Adequate gate space and turning area for entry/exit. Level storage yard with gravel base to minimize mud and other environmental factors.

WESLEY WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Mullen 
Rating:
5.0

Friendly and quick service. I have used this company before and I recommend them to any friends and family in the area when I hear they are moving.

lauren shortt 
Rating:
1.0

Customer did not leave a comment.

Brittany Kiley 
Rating:
2.0

Customer did not leave a comment.

Jerry Boling 
Rating:
1.0

They were closed and dont open till Tuesday. They would not ever answer the phone. Had to get a different storage building was not able to use theirs.

MELISSA SPECK  |  Reservation 
Rating:
5.0

Outstanding service and facility! Linda and Margaret were extremely helpful and quick. We would use this storage again if we ever return to TN/VA Bristol. Thank you Rand Family

Walter Rand  |  Overall Experience 
Rating:
5.0

The truck we was driving was messed up we didn't even get all of our stuff moved on account of the truck messing up and trying to die on us at every stop sign or red light but the place where we got the truck was excellent people just wished the truck would have ran better so we could get all of our stuff moved now we had to pay somebody to move it.

Brian Wise 
Rating:
5.0

Very nice people and very helpful would definitely recommend this place

STEVEN RHYMER  |  Overall Experience 
Rating:
5.0

The place was closed. I made an online purchase which is totally almost impossible to provide everything you required to complete the rental. After hours of jumping through hoops your feedback said I was ready to pick up the truck. When I arrived there were tons of more requirements to be allowed to get the key. You provided me a code after one hour of jumping through hoops again. The code did NOT work. I then contact the person you told me to who was in church and could not assist me. After all this aggravation I went to a competitor and purchased a rental. I canceled my order with you. It just seems to me that after you accept my credit card and know my cel phone and had my drivers license information I should have been good to go. But no you required me to do everything all over again which is utterly stupid. I would suggest that you attempt to rent one of vehicles on line for Sunday when the business is closed. It Would be A major awakening you would see the frustration that your plans cause!!!!! I will never try this again!!!!

Ellis Epling 
Rating:
1.0

I was charged for fuel. The fuel gage doesn't go past the 3/4 mark. The tank was full. Fix your equipment if you are going to charge for 7 gallons of gas. Shady practices. Will consider Penske or other company in the future. First rental was great. Second was good until I was overcharged.

Matthew Wells 
Rating:
5.0

Great service ????

Nathaniel Moore 
Rating:
5.0

Customer did not leave a comment.

vanessa rodda 
Rating:
4.0

Customer did not leave a comment.

HANS PLEDGER 
Rating:
5.0

Highlands storage is wonderful. They are friendly and helpful. I would recommend them highly.

Rhonda Looney 
Rating:
5.0

Customer did not leave a comment.

Patricia Brigham 
Rating:
5.0

Customer did not leave a comment.

Henry Palmer 
Rating:
5.0

Customer did not leave a comment.

Mike Walker 
Rating:
3.0

Business was not open even though I came one hour past opening time. I had to call the number, and it took someone 20 minutes to get there.

Don McClure 
Rating:
4.0

1 strap mechanism rusty didn’t work properly ....had to cut to get car off hauler

Gerald Jessee 
Rating:
5.0

Customer did not leave a comment.

Jeremy Ratcliff 
Rating:
5.0

Customer did not leave a comment.

Della Compton 
Rating:
5.0

Everyone was great and super professional!

Russell Davis 
Rating:
5.0

Customer did not leave a comment.

Madelyn Stainback 
Rating:
5.0

Customer did not leave a comment.

George Little 
Rating:
1.0

Well first I talked to the at 1020 am he said he would be there till 1pm. Showed up at 1210pm and he was gone. Suppose to have been 24/7 pickup. Hadn't set it up. Then I didn't get the dolly or furniture pads neither. So I would get someone who could honestly do their job first.

Matthew Syndergaard 
Rating:
5.0

Drop off, short and sweet.

James Taylor 
Rating:
5.0

Highland self storage goes above and beyond the call of duty. They have my U-Haul business!

RUSSELL HERRIOTT 
Rating:
1.0

Absoutley worst service I have ever recieved not only from the location but from UHaul representatives also!!

Jackie Horton 
Rating:
4.0

Customer did not leave a comment.

marlenia overholt 
Rating:
5.0

Customer did not leave a comment.

RENNY PRICE 
Rating:
4.0

ensure in the cold frozen temps that the lift tail gate is functional

david keeley 
Rating:
4.0

They didn't have dolly or hand cart I put into web order.

CAROL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

william slemp 
Rating:
5.0

Customer did not leave a comment.

Chris Rogers 
Rating:
5.0

Customer did not leave a comment.

Marty Saia 
Rating:
4.0

Customer did not leave a comment.

JOE HARRISON 
Rating:
5.0

Customer did not leave a comment.

Angeline Mason 
Rating:
4.0

Customer did not leave a comment.

LARRY JARRELL 
Rating:
5.0

Customer did not leave a comment.

Micheal dright 
Rating:
3.0

Customer did not leave a comment.

Faye Delph 
Rating:
5.0

Customer did not leave a comment.

Matthew Ballou 
Rating:
5.0

Everyone was kind and courteous and helpful with all of my needs.

Bonnie Marsh 
Rating:
4.0

Customer did not leave a comment.

Beverly Stephens 
Rating:
4.0

Customer did not leave a comment.

Jim Hall 
Rating:
4.0

Customer did not leave a comment.

CHARLES CARTER 
Rating:
5.0

Customer did not leave a comment.

Kim Vincill 
Rating:
3.0

Customer did not leave a comment.

Norman Wann 
Rating:
1.0

I had called three times to reserve a rental and it was not there when I went to pick up. They tried to rent me a truck that was filthy and out of gas. I had to take a bigger truck that I did not want and the next person got nothing. Terrible customer service!!!!!

MARY WAMPLER 
No reviews have been submitted for this location.

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