Comentarios de los clientes para High Desert Home Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de High Desert Home Center

Clasificación general:

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Christopher M.
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When I initially went to pick up my rental in California City at ACE hardware, I was informed that my reservation had be cancelled 2 days after I made it. I did not receive a phone call nor an email saying that is was cancelled. I called uhaul and they told me that it had been cancelled but no one could tell me why. I was then on the phone for nearly an hour trying to find another truck so that I could continue my move. I spoke with a very competent lady named Vicky who was very helpful and found me another rental that was 50 miles away in the opposite direction of my move. I had no choice but to get a ride to Ridgecrest, CA and then drive the truck all the way back to California City. Vicky was probably the only good part of my experience with uhaul. The shear lack of communication was mind boggling and it caused and added amount of unnecessary stress to both my family and I. I will not be recommending uhaul to any one of my friends and will no longer give you my business.

JONATHAN P.
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Mileage needed corrected at check-out time but the location was very helpful to resolve and correct it to the right mileage-out. After hours return was easily completed at the location.

TIMOTHY S.
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Employees did not know about their inventory for trucks and did not schedule me properly for a one way truck.

Michael H.
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I hated that I reserved a 26 ft truck EIGHT days before and then you didn't have it and called me the day before saying I could rent a 15'... Then I complained and had my mpg dropped to 64 cents and that wasn't valid the next day when I picked up the truck. THE ONLY SAVING GRACE was the movers I hired. Halloween is a tough day to get help from friends but Mike from U Haul came and tetris'd the hell out of that 15' truck and made the most of the room I was given. Courteous, professional but more importantly efficient. Thanks Mike

lissa V.
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We were told we would get 100 deposit back and they only gave us 30

PATRICIA N.
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Make sure they get information right . I had a guaranteed reservation and when I went to pick it up they said we could not have it . I had to drive 50 miles out to pick it up . When I called about this the information I was told that Patricia rented it and returned it the same day . That could not be correct because we were taking it out of state. I was very upset about this reservation.

Crystal C.
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I received a bill saying I still have a balance due but I signed and paid the total amount I apparantly owed which was significantly higher than I expected. I'm not happy.

SHYRON S.
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Very rude and unpleasant staff,

CARMEN G.
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El cliente no dejó un comentario.

Jenna W.
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Teach uhaul workers not to stand directly behind vehicles to ground guide.

Ryan M.
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El cliente no dejó un comentario.

Edgar M.
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WE rent with you company very often ( FEDEX) , local store not able to accommodate for one more extra day, to the point to advise that if we do not return on time vehicle was going to be report it as stolen, affecting driver.

CARMEN G.
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El cliente no dejó un comentario.

AMBROS B.
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Spencer and the other gentleman that helped with my lighting on the truck and trailer were excellent. Great job. Possibly helped me in other electrical issues with the truck. The only issues I had were trying to use my location to return the trailer, did not work. Then spent an hour on the phone waiting to teach someone to day it was returned after hours. I finally got a call back after giving up. The lady I spoke with was a big help though

cheryl M.
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Truck was not clean. Very muddy in back, popcorn and debris littered. Windshield was horribly fithy! Had to clean and wash it myslef. Service @ counter was above average.

ROBERT S.
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The U-Haul web site over charged the rental by a large amount. The web site added 4 days of insurance on a two day rental - we denied the insurance at the time of rental. On check in we were not able to use the after hours check in because the web site would not accept the location identification on our cell phones. After 20 plus minutes on hold an agent said they would waive the late check in $20, but it still appeared on the final charges. All in all U Haul web site wanted to charge us over $200 for an under $100 two day truck rental. Lesson learned! Thanks for the correction that was made at the rental location.

LUIS E.
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excellent customer service, the staff was very friendly.

Tamara G.
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El cliente no dejó un comentario.

Deborah C.
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El cliente no dejó un comentario.

Roel A.
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staff were friendly and attentive. The person who helped me load my car went out of his way just to help me out.

robert P.
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El cliente no dejó un comentario.

EDWARD R.
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El cliente no dejó un comentario.

Vincent L.
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Great Service !

David S.
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It was a lot farther out if the way than expected by it worked out

Corinne C.
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El cliente no dejó un comentario.

DAVID F.
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El cliente no dejó un comentario.

daniel Y.
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I think the company should probably have the trucks looked at once a month. The truck had couple of problems. It wasn't cleaned and I wasn't advised about it until I got back. I have cancer and during COVID-19 the truck should be clean for people like me. It wasn't so I had to ask them for wipes to clean the vehicle. The back of the truck was filthy. When I brought the truck in to be dropped off. The company told me that I had to clean the truck I was not advised about that so I had to take it all the way back to my house and wash it out and then refuel the fuel that I lost to get it to you guys again. The temperature gauge did not work it was all over the place it scared me a couple times luckily I know about vehicles. One of the tires was cut pretty big and it seem like nobody noticed so I had to let the dealer know. Also the company I got the vehicle from did not notify me about the dolly. I had my own dollies but the plastic thing was cut already on the dolly so I'm hoping with my pushing that I'm not gonna get charge so I have to call again and figure it out. That should be one of the things they tell us because I've never rented a U-Haul before.

Kayla D.
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Try not to take advantage of younger customers. I don't understand why I was charged for miles and then rental fee and rental charged that's bullshit.

Jacob S.
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The staff were friendly and very helpful

ROBERT B.
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El cliente no dejó un comentario.

Glenn W.
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Nice staff and very on top of it.

MARIE E.
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Could of returned the truck 1day earlier (on a Sunday) but we didn't know where to park it because the gates were closed.

david N.
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The truck ran terrible. The High desert Home Center called the police because I was late bring the truck back. I will never use them again. I am a property manager so I rent u-hauls more than 20 times a year. I have never experienced such a non business like treatment.

GREGORY C.
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El cliente no dejó un comentario.

Gene M.
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El cliente no dejó un comentario.

CARL A.
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El cliente no dejó un comentario.

MIKE L.
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I attempted to obtain a u haul trailer in Lancaster Ca at 2 locations. I wanted a one way trailer and was informed at both locations that I had to return trailer. I contacted the Mojave Ca location and went onto a reservation list. I then went to the Rosamond Ca location on Sierra Highway. Bridget was as helpful as she could be. After attempting to obtain a trailer for 3 weeks I contacted corporate. I was informed that I would be notified if a trailer could be accomodated to me. I eventually got a confirmation 0n 7/16/20 that a trailer would be ready for me in Ridgecrest Ca. This location is 75 miles north of my residence. I am wondering why u haul did not bring this trailer to the location in Rosamond? In my experience with u haul I find it easy to say that I am quite displeased with my u haul corporate experience. The local people I dealt with were handcuffed by u haul corporate. U haul needs to understand that alot of people are leaving California and going just one way with said vehicles, and therefore u haul needs to be more acommodating to these customers! Just saying.....

JUAN G.
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Always great service.

Renee S.
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This location was very accommodating. Helping me avoid contact with people since I had been on a 14 day self quarantine to go see my baby granddaughter. I was able to make reservations and complete the contract via phone and email. Also went out of their way to hook up the trailer for me! Excellent customer service!! Thank you!

PAUL D.
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Customer service was great.

Trey P.
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El cliente no dejó un comentario.

Turnie W.
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El cliente no dejó un comentario.

Mitchel G.
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El cliente no dejó un comentario.

PATRICIA B.
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El cliente no dejó un comentario.

KAREN O.
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Excellent customer service was given and greatly appreciated!

Sherry K.
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Fast check out and easy drop off. Always rent from here!

JIMMY C.
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Employees need better training from u-haul. Did not have an auto transport as I reserved so they did nothing to give me a replacement. Bad service.

Marion M.
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El cliente no dejó un comentario.

ERNESTO MENDOZA Z.
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Ensure gas amount is accurately recorded in the computer to avoid problems at the drop off location. The gas was a quarter of a tank off on printed invoice. The tech made a pen/ink change before I left.

NEIL O.
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Great service.

Jeffrey P.
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El cliente no dejó un comentario.

Philip B.
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El cliente no dejó un comentario.

Philip B.
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El cliente no dejó un comentario.

ALVIN A.
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This location did a great job getting me on the road. I recommend it to anyone. The first location I made a reservation with (on East Ridgecrest Blvd) was terrible. They not only dropped the ball and messed up my moving day, but they lied to me on top of that. Stay away from this place. Go to the one on West Ridgecrest Blvd.

PHILIP B.
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N/A

Marion M.
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El cliente no dejó un comentario.

griffan C.
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Thank you for being amazing!!!

Robert H.
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Very friendly staff, check in was quick and hassle free.

Joseph S.
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The young man that directed me to the parking area and completed my transaction was the perfect example of how customer service should be handled! Very polite, helpful and professional!

David A.
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Great service and trailer was great

Cindy M.
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Everything went smoothly, thanks to your knowledgeable staff. Lisa was great with the check out process and Blake was awesome in going over the dent and scratches and getting me aware with the truck. Very friendly

LINDA C.
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Pick up process took over an hour to complete. Reservation made online was not in system. Upload of photos didn't work. Information to complete process had to be given over 5-7 times. It was not a good experience. Return after hours process even worse. Please assess your problems and implement the necessary changes. Linda Carter

Oscar M.
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Person was patient and answered my questions.

Vincent L.
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They were great.

Anna E.
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El cliente no dejó un comentario.

EDWARD B.
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Yeah start giving trucks with full tanks of gas, excuse my French but bullshit to get a truck with 5/8th a tank and then to try and go to a gas station to estimate how much you need to fill up, as if moving isn't stressfull enough and cost enough an extra 15$ to you for gas is bullshit so I don't get charged 4x the amount for you guys to fill it up.

Sean S.
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Have more auto transport trailers available closer to residence. Had to drive 80 miles to nearest available location with a trailer.

James H.
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Everything was great!

HENRY G.
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The service agent was very polite and helpful. Easy to reserve the truck and pick up.

Michael P.
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Better understanding of all the charges.

James H.
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Nothing. Everything was is order, and on time. I reserved my rental the day before, and the pickup day was all in order. It only took 15mins from checkin to pulling out of the lot.

JOHN M.
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El cliente no dejó un comentario.

richard A.
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El cliente no dejó un comentario.

Paul L.
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El cliente no dejó un comentario.

Todd R.
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Great location, ease of doing business!!

Cecilia E.
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Make sure gas is full and accurate, clean inside

Todd L.
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El cliente no dejó un comentario.

Marilyn L.
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No improvement the person met me as soon as I came told him that I disinfected the cab he was very happy very polite and helpful

Karrell B.
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El cliente no dejó un comentario.

Deborah N.
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Nothing I can think of

Dean L.
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Ca

Andrew J.
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This location was convenient because it is located close to my parents.

Andrew P.
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Take responsibility if you make an mistake.

Eric S.
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El cliente no dejó un comentario.

cyrus A.
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El cliente no dejó un comentario.

Veronica M.
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Great

Michael O.
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El cliente no dejó un comentario.

Laurie B.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

Roger S.
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El cliente no dejó un comentario.

Paul N.
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I don't like having to download a license every time. Also, using GPS for drop off is a waste. The keys go into a cheap sheet metal box that can be opened with a pocket knife. Also there is no locking gas cap, so anyone can steal the gas. That would look like I never filled it up because it sits outside the fence.

Martha S.
Clasificación:

Charged for furniture pads which I didn't request or receive. Charged for 3 dollys-only requested/received 2

Darrin V.
Clasificación:

I tried to reserve online but that was useless so I had to go to location. When I went to pick up I was told there was a $60 deposit. Had I known I would've stopped at the ATM. Then in order to complete checkout I was forced to use my own phone and data to get into UHaul web site to photograph my license, etc. then upload to UHaul, blah, blah, blah. Took 45min to rent a 4×7 trailer that I used for 3 hours.

Mark D.
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El cliente no dejó un comentario.

ADAM D.
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Nothing, everything was spot on!

William M.
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El cliente no dejó un comentario.

Kenneth A.
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El cliente no dejó un comentario.

Kirk A.
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great service from start to finish !

thomas M.
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El cliente no dejó un comentario.

Thomas B.
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The website is difficult to use. First, when I reserved online, I selected an enclosed 6x12 trailer, but the reservation showed an open trailer. Second, the trailer pre-use damage reporting page would not accept my contract number and equipment number so I skipped the reporting. Third, when picking up my trailer the driver license photography page would not open causing the sales person to do some manual entries. Overall, I feel the rental was a fair value Andi would rent again.

gina w. | Overall Experience |
Clasificación:

Good choice for moving

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