Customer Reviews for Heritage Selfstorage
(U-Haul Neighborhood Dealer)

89 reviews

1719 Main Ave SW   Cullman, AL 35055

(256) 352-2663

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/17/2024: Closed
  • 5/15/2024: Closed
  • 6/19/2024: Closed
  • 7/17/2024: Closed
  • 8/21/2024: Closed
  • 9/18/2024: Closed
  • 10/16/2024: Closed
  • 11/20/2024: Closed
  • 12/18/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(256) 352-2663

1719 Main Ave SW
Cullman, AL 35055

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/17/2024: Closed
  • 5/15/2024: Closed
  • 6/19/2024: Closed
  • 7/17/2024: Closed
  • 8/21/2024: Closed
  • 9/18/2024: Closed
  • 10/16/2024: Closed
  • 11/20/2024: Closed
  • 12/18/2024: Closed

Show All Hours

No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

.99 cents a mile plus add fuel is too expensive. Rented a truck 2 weeks ago and it was .79/mile

Greg Wrenn 
Rating:
5.0

Customer did not leave a comment.

Amanda Howell 
Rating:
5.0

Helpful in every way courteous and answered all questions no complaints

Margaret Lambert 
Rating:
5.0

Everything was great. No improvement needed.

Marilyn Whitton 
Rating:
5.0

Customer did not leave a comment.

GEORGE SCOTT 
Rating:
4.0

Brakes needed work and there was a sound coming from under the hood. We were not sure if it was a problem or just from were and tear of usage.

Randy Hampton 
Rating:
5.0

Customer did not leave a comment.

Robert Cohen 
Rating:
5.0

I asked for a furniture dolly online when I ordered a u haul, but when I got there was none to have, so they called another u haul up the road said they had one, when I got there, they had none either.

Anna Ford 
Rating:
5.0

Customer did not leave a comment.

Gerald Stevens 
Rating:
5.0

Customer did not leave a comment.

Victoria Peterson 
Rating:
5.0

Customer did not leave a comment.

Lucinda Dunaway 
Rating:
3.0

Make sure the truck starts for the person renting. When we finally got the truck running 3 hours later it had 0 miles to empty. I called and spoke to customer service 12 times and 1 of those calls made me feel like she was trying to help. Roadside assistance is a joke 120 min before they could come help. I finally called my own tow truck to come help me. Thank you Harold from Perfect Choice Towing I am so happy you could help me. The truck starts and I have 0 miles to empty. I get back from moving and it tells me I went almost 100 miles and didn't put gas in the truck so it wants to charge me extra. I clicked to dispute the extra charges on Sunday and today Friday I still haven't heard from them. I don't know if I will ever rent another uhaul truck after this being such a bad experience.

Amy South 
Rating:
5.0

Customer did not leave a comment.

Michael Livengood 
Rating:
4.0

The person who rented to me stated she didn’t have any dollies or furniture pads, and that Uhaul doesn’t ensure that she is stocked with them. This seems like a problem.

Alexander Hannan 
Rating:
5.0

Customer did not leave a comment.

KELLEY REES 
Rating:
5.0

Customer did not leave a comment.

Marilyn Whitton 
Rating:
3.0

There was no communication as to how to get truck that was sitting there waiting and then when I called foe help it took 30 minutes for Uhaul tuck share employee to answer phone. The online app kept saying I didn’t have a reservation. The employee did verify I did but that there was an extra step for iPhone users concerning location that was not on the instructions making it difficult to access. But thankfully the Uhaul share woman was extremely nice and helpful. She was surprised they were not open because she showed that someone should have been at this location until at least 12:00. The local Uhaul had not updated their hours. But once got the location thing worked out it went smooth from there. But lost an hour which cost me extra because I had hired 2 people to help me and had to pay for hour whether they worked or not. The Uhaul share woman was awesome and saved the day. Thank you!!!

Kim Barelare 
Rating:
5.0

Customer did not leave a comment.

Lisa Price 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SMITH 
Rating:
4.0

Customer did not leave a comment.

Gordon Dunn 
Rating:
4.0

The online mobile check in was a huge fail. If it had no been the manager on call I wouldn’t have been able to accomplish moving that day.

Ralph Hartley 
Rating:
5.0

nothing

Brenda Foxx 
Rating:
5.0

App more user friendly for equipment pick up.

Ruby Howard 
Rating:
5.0

Customer did not leave a comment.

Robert Culver 
Rating:
3.0

We originally reserved pick up on line to be at heritage self storage 2. When we arrived there were no trucks there. So we we went to heritage self storage and found the truck there.

Forrest Bryant 
Rating:
1.0

No one showed me how to operate the truck. Being a woman, I was lost.

Cynthia Swyndoll 
Rating:
5.0

Just keep being y'all y'all are so sweet and kind will be using you again n few weeks thank y'all so much

David Tucker 
Rating:
5.0

The cup holders weren't clean. The floors were OK but crumbs around floor mats. This was a local haul so no big thing but if I had taken it on a long haul I wouldn't have been to pleased. Especially with the cup holders.

Kelly Keel 
Rating:
5.0

Everything was good no problems. Thanks.

Robert Schlink 
Rating:
2.0

The 12 furniture blankets I had rented were not in the truck. It took a conversation with U-Haul of 1 hour and 27 minutes to remedy the situation. And, it required going to another location the day after my pick-up to obtain them. The owners of the location where I picked up the truck should have been the responsible party that needed to return to the location and provide the blankets or deliver them to me.

Darryl Talley 
Rating:
5.0

Customer did not leave a comment.

ROY TUCKER 
Rating:
5.0

The customer service was great! I will definitely pick up here again!

David Lowe 
Rating:
5.0

Customer did not leave a comment.

Erica Kerley 
Rating:
3.0

Customer did not leave a comment.

Johann Schindler 
Rating:
5.0

The folks at Heritage do a great job. If I ever need another truck rental, I will go back to them.

STEVE BECKETT 
Rating:
5.0

The lady who helped me was absolutely the best. She was very kind and helpful. This was my first time renting and she assisted me very well. I was very pleased with the service. Will definitely be back if ever needed in the future.

Lesley Looney 
Rating:
5.0

Customer did not leave a comment.

Christopher Davis 
Rating:
4.0

Customer did not leave a comment.

Kristopher White 
Rating:
5.0

Most pleasant personnel and location to do business with. I will most definitely use Heritage again as the need arises.

Nathan McAnnally 
Rating:
5.0

Service done with a smile. Reserved day before and had my paperwork ready to go when i got there. Smooth checkout and checkin. Rate quote droped within a dollar of actual charge

Mike Meinke 
Rating:
5.0

Customer did not leave a comment.

Keith Hudson 
Rating:
5.0

Customer did not leave a comment.

David A Austin 
Rating:
5.0

Customer did not leave a comment.

Tony Green 
Rating:
5.0

Customer did not leave a comment.

TROY COWARD 
Rating:
5.0

Customer did not leave a comment.

HT Smith 
Rating:
5.0

Customer did not leave a comment.

Amanda Glover 
Rating:
5.0

Customer did not leave a comment.

Patricia Brown 
Rating:
5.0

Customer did not leave a comment.

Bonnie Smith 
Rating:
5.0

Great experience. Nice young lady who helped me.

Rhonda Woods 
Rating:
3.0

Mobile drop off is horrible. It asks you to take way to many pictures.

Rebecca Higginbotham 
Rating:
5.0

Customer did not leave a comment.

MARTHA SANDERS 
Rating:
4.0

Customer did not leave a comment.

Fred Button 
Rating:
5.0

Please keep pick up truck in Cullman...perfect for 65 inch TVs from Walmart and all kinds of lumber, tools and gardening things from Lowes.

Mary Pitts 
Rating:
5.0

Customer did not leave a comment.

David Peek 
Rating:
5.0

Customer did not leave a comment.

David Neal 
Rating:
4.0

Customer did not leave a comment.

Tristan Keith 
Rating:
5.0

Customer did not leave a comment.

DR MICHAEL W FOUNTAIN 
Rating:
4.0

Customer did not leave a comment.

Stuart Moore 
Rating:
5.0

Joanie is excellent

MATT CARMICHAEL 
Rating:
3.0

Not enough room on the lot .

JEREMY JAMES 
Rating:
4.0

Everything was great, it would have been nice to have more equipment to choose from, but I got what I really needed.

Eric Stippler 
Rating:
5.0

Joni was very helpful and pleasant to work with!

Eric Shaw 
Rating:
5.0

Don’t charge your costumers for more gas than what they pick the rental up from.

HANNAH ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

Pat Giles 
Rating:
5.0

Everything when very smooth and as expected.

David Howse 
Rating:
4.0

While the overall condition of the vehicle was clean, the cab area had not been wiped down in a while. This left drink spill stains in the area of the cup holders.

Gary Cornelius 
Rating:
5.0

Customer did not leave a comment.

Jessie Hernandez 
Rating:
5.0

Joni was very nice and friendly and she help me out..Was a very nice lady.:...Thank You Joni for all your help Adrian Jones

Adian Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Moody 
Rating:
5.0

Customer did not leave a comment.

Mary Bega 
Rating:
4.0

Was a weekend drop off-no interaction with employees.

Kerry Law 
Rating:
2.0

Did not provide proper papers for turn in & payment. Trailer had broken cargo door hinge. No hookup assistance offered.

stan bailey 
Rating:
3.0

Customer did not leave a comment.

CHRIS England 
Rating:
5.0

Customer did not leave a comment.

Timothy Goodwin 
Rating:
4.0

The rental trucks 3-12 volt sockets for GPS AND other gadgets did not work,and we did not receive our deposit for the car dolly back if you would please give my$ 75 .00 deposit to the u-haul dealership in senoia GA.Where we dropping off all equipment yesterday!I really need my deposit returned to him please!

Vicki Gardner 
Rating:
4.0

Everything went well

Jennifer McBrayer 
Rating:
2.0

Customer did not leave a comment.

Abram Stricklin 
Rating:
2.0

It was a convenient location for us to rent from. But the lady working the desk told me the truck was not available for 24 hrs but when I turned the truck back in there was another uhaul truck there. SO I asked if we could keep it the rest of the 24 hrs and she said no because she had another resv for it. So I said okay and went ahead and turned it in. Well when I rode by later in the evening the same two uhauls were still sitting there. So apparantly they were not rented out to anyone else like was told to me. It would have made it so much easier with my move if she would have let me keep the truck a few hours longer within the 24 hr period.

KRISTY WALLACE 
Rating:
3.0

I own a open car trailer, the only reason I rented a uhaul was because of rain and I had to move all my sentimental keepsakes. I wanted to keep them safe, but that didn't happen. It started raining after I loaded everything up, it was still raining when we went to unload. Then I find alot of my stuff was wet. There was a leak in the box. The passenger side corner of the roof was heavily leaking. So what was only supposed to cost me 19.95 plus milage ended up in a total of 70 something cash and alot of expensive pieces that can't be replaced.

DAQUARI BISHOP 
Rating:
1.0

Bent time make sure the truck runs we sat on the side of the road broke down because no one had done any maintenance to the truck we had the trucked towed after waiting for 10hrs now my stuff is still in that truck, and I better not have to pay for another one to get my stuff back so someone better fix this problem very fast the truck is at the drop off location.

Dale Blue 
Rating:
2.0

Customer did not leave a comment.

SUEANN MCKNIGHT 
Rating:
3.0

good job

carl easton 
Rating:
3.0

Customer did not leave a comment.

albert isaac 
Rating:
4.0

The truck was due a service and was lower on gas than was required.

paula corkren 
Rating:
3.0

Customer did not leave a comment.

GUSTAVO MATOS 
Rating:
4.0

Customer did not leave a comment.

JOYCE FULLER 
Rating:
4.0

Customer did not leave a comment.

David Jean Lucas 
Rating:
4.0

Customer did not leave a comment.

TONI GRAVES 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GOOLSBY 
No reviews have been submitted for this location.

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