Uhaul rep was very helpful, very polite, ensured trailer was looked over and ready. He made sure it was the right trailer for my needs. Very satisfied.
nick T.
Customer Reviews for Hendrix A-Z Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Eddie is So personal with his customers He's Very passionate in his job and gives great guest of the customer service
Joanna B.The man who runs this location is an absolute angel! If we ever come back I will only go through him.
maria H.$20/day for 5 days = $100...right? WRONG. Try $300! Liars.
Kellye M.Hard to find. Is a very weird set up.
Quentin L.Very friendly and helpfull
John S.great customer service
Joanna B.Make sure trucks are cleaned before renting jt out.
CARLOS M.No issues Very nice customer service! Eddie is grest
Joanna B.Muy buena atención
alexeis M.Eddie was very helpful and courteous, first time that a u haul employee has made a light test before leaving location. Good job Eddie!!
Oscar V.Amazing customer service. Equipment worked perfectly.
Kira P.If ur allergic to dogs , don't go there.... They said maintenance had been done on the unit Prior to me picking up the Unit . And 40 miles out side of Odessa A/c stopped working and check engine light back came on.
steven W.The lady was very nice but the manager at the moment was rude and could have done a better job I need to rent more equipment and will do it if he's not there
enoc C.About 1/2 way through our trip, we noticed 1 tire was warped. Made it to our location ok.
Ann H.Very friendly. Answered all questions and on time. Worked with me being 9 hours away Would use again for sure.
John H.Given a receipt and then charged a higer amount called customer service and she was rude and dod not seem to care
Donazahy P.Good customer service
Bryan R.Both locations very professional and helpful and efficient. 100% satisfied
MELISSA F.I HAD A UNIT FOR OVER 10 YEARS, NEVER HAD ANY PROBELMS
CAROL E. | Overall ExperienceLocation was great however the app was not. It took over an hour to pick up the truck. Then the app wouldn't let us return the vehicle it took literally 2 hours to return the app was not working then no one answered customer service it wasn't until I tried the internet that I could actually upload the photos to return the truck... worst experience EVER
Jonathan G.Super fast service
ROCIO C.Keep doing every thing the same.
PHILLIP D.Everything went well trailer rode great no problems
OTIS D T.The service was more than adequate.
DARLENE LOUISE H.Kay was ready for me so the rental went quickly! Very friendly. Easy location to access and attach trailer.
JAY M.Service was great and fast.
Sammy H.Don't leave the truck on empty when I pick up the truck and charge me when I return for not leaving it at half a tank when I got the truck on empty. Have friendlier on site managers.
Shawn P.They are closed at lunch and no one answers the phone. The app sucks, I couldn't return the trailer to get 2 days rental back. I got screwed.
MARK C.Had unit for a number of years with no issues . . . Safe to store.
KENNETH H. | Overall ExperienceExtraordinario servicio al cliente
David G.I am treated real well and respect!
Ramon P.Customer service was awesome. Very friendly and knowledgeable staff.
TIMOTHY H.Pretty good location excellent service. Would certainly use again because of service.
Jacob B.The young lady was very nice and Professional I will be going back
bradley M.The agent was pleasant yet not interactive.
Brian P.Had to park the truck on a curb at this location. There is not enough room for trucks to be returned.
SARAH S.Very basic Uhaul operation at a storage business. The lady operating it was very friendly, helpful, and professional.
Eric W.Very nice people will be going back!
Jeserica M.The attendant was a very professional and courteous Lady.
Ramon R.Everything was good...
gracien A.The experience with this particular location was an absolute disgrace and I will never use the Uhaul company ever again because of it. In fact, the entire Midland-Odessa area of Uhaul facilities, and I had to communicate with quite a few of them, were of no help to me during my move. I pre-ordered moving equipment such as a couple of dollies and furniture pads and it was communicated they would be waiting for me in my truck. Not only was the equipment not in the truck, this location and apparently all of the locations in both Midland and Odessa didn't even have the equipment. I don't understand what the point of my ordering both my truck and the equipment in advance and paying in advance was if no one was ever going to verify the order and communicate with me. If I could give it all zero stars, I would.
Sheila H.All the paperwork sucks!!
Don H.A to Z I called & CANCELLED facilities same day I requested, I spoke to them over the phone, NO PARKING OF TRAILERS ALLOWED IN THE AREA, ONLINE AD WAS WRONG & NEEDS TO BE CHANGED, ORDER CANCELLED.
KARY D. | ReservaciónI was suppose to get a month free of storage with U-Haul because of the U-Haul truck rental I got. I had a storage reserved but then it was removed from my account.
christia c. | ReservaciónClean easily accessible Unit. Friendly manager was very helpful.
Adam L. | ReservaciónI found another storage facility that had climate control.
Brenda P. | ReservaciónGood. No problems.
Essam M. | Overall Experience