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Manuel Rosales
Customer Reviews for Helena Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were awesome and courteous! Hooked up trailer to our truck. He was training a young man and was very good at showing and explaining. Great business.
Steve Mckinnydo a pre trip with customer, check all lights,
Joe RiffleThe cleanliness of this $19.99 unit was great. The location was great as well and close to my storage unit. Easy access was one of the main reason for choosing this area. Customer service was excellent. I would choose this location again.
Dalphia BeanI recently moved to the area and rented a small box truck from this place to pick up some couches. They were so nice and thorough with everything!! Great experience!!
Darren WellsGreat small town service! Friendly and helpful choosing proper equipment to rent.
Mark BetkeThey screwed me over on the gas. I put EXACTLY the amount that was in it when I left but they charged me $11 for 2 gallons. BS
DAVID SMITHAbsolutely nothing to be improved, best experience I could've ever had. ♡
jacob james100% satisfied was greeted at the door, and the staff was very thorough on how to use the equipment, ensuring that I was on the road in a timely fashion while being safe the same time. Would highly recommend this location.
Billy MomtgomeryThe customer service was excellent.
Rex MajorsExcellent experience with this rental at this location. Completed the reservation and registration on line, including drivers license and method of payment, before showing up to the store. Vehicle was ready and I was in and out in less than 5 minutes. Same experience upon vehicle return, very fast and easy. Random charge for $2 showed up on my AMEX the next day, may have been nice to know what that was for, but no big deal. Overall I'd rent from there again for sure, couldn't have been more pleased with my experience.
Elgin DuckeryI dropped it off at night after hours. They sent me a confirmation saying that they received it, and that the ticket was closed out, made it nice and easy.
James WatsonVery nice and quick and easy
raymond betzIt was very good service. Quick fast and to the point. Easy to use and return in a timely fashion. I would recommend this place to anyone who needs it.
Brandon MaddenIt was an excellent experience from start to finish!!!
Justin LaneA very easy process
Troy PowersThe website stated I could do mobil check out for the van and let me reserve a unit at 7pm even though the location I was going to closed at 6pm. Luckily, the staff contacted me about picking up the van so I was able to get there in time. But they didn’t know the website would allow you to reserve for a time slot after hours at a location were you could not use mobil pick up. Other than that, everyone was great and I will definitely recommend and use this location again in the future for close travels.
Briana ScottStaff very knowledgeable and courteous. I will use Helena Hardware again and recommend them to friends!
Billy MomtgomeryHave the rental vehicle clean including inside the cab and in the box.
regina gulleyNothing. This site and location is so awesome. They are so nice and always easy to work with. But in all honestly that has been my experience across the Pelham, Trussville and Vestavia Hills locations for our business as well. But this location I try to always use for my personal moving needs.
Tim CrutchfieldGreat staff. Very helpful and close to home.Easy to access and plenty of inventory.
Thomas LittletonCould not have asked for better or more attentive service than Helena TruValue Hardware 5 stars +
Donald BryantCompletely satisfied!!
James BondsTruck needed service and the tire monitoring system is not right
Dorothy MoynihanVery friendly and professional
JOHN WINSTEADThis location is awesome! I had no idea that there was a u-haul in Helena but it was better than the one I normally use in Pelham and it was closer! Also the staff there was super awesome!
Robert MartinezThe attendant gave wrong information about the drop off process.
David ZislinThe woman who checked me out was excellent!
Michael BowlesGreat service. Thanks
Richard JonesNothing, area very convenient and employeethat help me was great.
Janet ThomasSuperb!
Michael StokesSteven and the crew @ Helena Hardware are awesome, I enjoy doing business with local businesses who support local organizations. Thank you Daniel!!!
Robert GoodmanMaybe mention it’s inside another building and not a stand alone uhaul store
madison laneFriendly helpful service. Great experience! Will rent from them again.
Talbert CottrellVery helpful staff. Easy rental process. Will definitely use again.
Renae PhippsFast Processing, friendly staff
Andriy LishchynskyyI have pet allergies and there was wads of pet hair in the back of uhaul causing me health issues
BRANDI MARTINEZAs a new user your online process was very confusing but maybe next time I will be more comfortable with it. Having to depend on if a truck is returned when you have everything lined up for a big move is nerve racking.
Scott YoungDaniel was great with the reservation and hooking the trailer up with me.
rhett mccreightSuper solid location. Everyone that works at that place is really nice. It’s one of the few places around town that you are guaranteed to get awesome customer service every time you walk through the door.
Chris BordenTires pressure was not checked on the truck. The left rear tire pressure gauge came on and was 15 lbs less than all the other tires.
Gerald MerinThey overcharged me for a van rental
JOHN WHITEThe key I needed wasn’t in the pickup box, had to go inside. Very pleasant people, just wasn’t the process it was supposed to be.
Wyatt EkstrandVery good customer service I really appreciate
Roel NavaNA
Parrish PayneI rented for Montevallo pu/ drop and it got changed to Helena? So I had to pay extra for mileage bc truck was not at location I requested!!
Kendall WilmoreI wouldn’t recommend uhaul to anyone.
Craig GordinierConvenient location. Not open, no staff. Difficulty in notifying on line/phone and so confirmation that drop off acceptable.
Brian Slover