Customer Reviews for Helena Hardware
(U-Haul Neighborhood Dealer)

282 reviews

101 Ace Pl   Helena, AL 35080

(205) 419-5206

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(205) 419-5206

101 Ace Pl
Helena, AL 35080

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Manuel Rosales 
Rating:
5.0

Customer did not leave a comment.

Shelby Floyd 
Rating:
5.0

Customer did not leave a comment.

Walter Frazier 
Rating:
5.0

They were awesome and courteous! Hooked up trailer to our truck. He was training a young man and was very good at showing and explaining. Great business.

Steve Mckinny 
Rating:
5.0

Customer did not leave a comment.

Michael Finocchio 
Rating:
5.0

Customer did not leave a comment.

Brian Collins 
Rating:
4.0

do a pre trip with customer, check all lights,

Joe Riffle 
Rating:
5.0

The cleanliness of this $19.99 unit was great. The location was great as well and close to my storage unit. Easy access was one of the main reason for choosing this area. Customer service was excellent. I would choose this location again.

Dalphia Bean 
Rating:
4.0

Customer did not leave a comment.

Rebecca Hatten-Carr 
Rating:
5.0

I recently moved to the area and rented a small box truck from this place to pick up some couches. They were so nice and thorough with everything!! Great experience!!

Darren Wells 
Rating:
5.0

Great small town service! Friendly and helpful choosing proper equipment to rent.

Mark Betke 
Rating:
5.0

Customer did not leave a comment.

William Brayer 
Rating:
5.0

Customer did not leave a comment.

Jackson Burke 
Rating:
5.0

Customer did not leave a comment.

john soderlund 
Rating:
5.0

Customer did not leave a comment.

Luis Padilla 
Rating:
5.0

Customer did not leave a comment.

john soderlund 
Rating:
5.0

Customer did not leave a comment.

Terry Johnson 
Rating:
5.0

Customer did not leave a comment.

john soderlund 
Rating:
5.0

Customer did not leave a comment.

Tim Brewer 
Rating:
1.0

They screwed me over on the gas. I put EXACTLY the amount that was in it when I left but they charged me $11 for 2 gallons. BS

DAVID SMITH 
Rating:
5.0

Absolutely nothing to be improved, best experience I could've ever had. ♡

jacob james 
Rating:
5.0

Customer did not leave a comment.

Sarah Chandler 
Rating:
5.0

Customer did not leave a comment.

Sean Mckim 
Rating:
5.0

100% satisfied was greeted at the door, and the staff was very thorough on how to use the equipment, ensuring that I was on the road in a timely fashion while being safe the same time. Would highly recommend this location.

Billy Momtgomery 
Rating:
5.0

The customer service was excellent.

Rex Majors 
Rating:
5.0

Excellent experience with this rental at this location. Completed the reservation and registration on line, including drivers license and method of payment, before showing up to the store. Vehicle was ready and I was in and out in less than 5 minutes. Same experience upon vehicle return, very fast and easy. Random charge for $2 showed up on my AMEX the next day, may have been nice to know what that was for, but no big deal. Overall I'd rent from there again for sure, couldn't have been more pleased with my experience.

Elgin Duckery 
Rating:
4.0

I dropped it off at night after hours. They sent me a confirmation saying that they received it, and that the ticket was closed out, made it nice and easy.

James Watson 
Rating:
5.0

Very nice and quick and easy

raymond betz 
Rating:
5.0

Customer did not leave a comment.

RAYME BRYSON 
Rating:
5.0

It was very good service. Quick fast and to the point. Easy to use and return in a timely fashion. I would recommend this place to anyone who needs it.

Brandon Madden 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CRUMPLER 
Rating:
5.0

It was an excellent experience from start to finish!!!

Justin Lane 
Rating:
5.0

A very easy process

Troy Powers 
Rating:
5.0

The website stated I could do mobil check out for the van and let me reserve a unit at 7pm even though the location I was going to closed at 6pm. Luckily, the staff contacted me about picking up the van so I was able to get there in time. But they didn’t know the website would allow you to reserve for a time slot after hours at a location were you could not use mobil pick up. Other than that, everyone was great and I will definitely recommend and use this location again in the future for close travels.

Briana Scott 
Rating:
5.0

Staff very knowledgeable and courteous. I will use Helena Hardware again and recommend them to friends!

Billy Momtgomery 
Rating:
5.0

Customer did not leave a comment.

Donald Fuller 
Rating:
4.0

Customer did not leave a comment.

Andrew Howard 
Rating:
3.0

Have the rental vehicle clean including inside the cab and in the box.

regina gulley 
Rating:
5.0

Nothing. This site and location is so awesome. They are so nice and always easy to work with. But in all honestly that has been my experience across the Pelham, Trussville and Vestavia Hills locations for our business as well. But this location I try to always use for my personal moving needs.

Tim Crutchfield 
Rating:
5.0

Customer did not leave a comment.

Bryan Randazzo 
Rating:
5.0

Customer did not leave a comment.

Julie Hughley 
Rating:
5.0

Great staff. Very helpful and close to home.Easy to access and plenty of inventory.

Thomas Littleton 
Rating:
5.0

Customer did not leave a comment.

Frank Butts 
Rating:
5.0

Customer did not leave a comment.

Jeffery May 
Rating:
5.0

Customer did not leave a comment.

Amanda Hollis 
Rating:
5.0

Customer did not leave a comment.

Janika January 
Rating:
5.0

Could not have asked for better or more attentive service than Helena TruValue Hardware 5 stars +

Donald Bryant 
Rating:
5.0

Completely satisfied!!

James Bonds 
Rating:
4.0

Truck needed service and the tire monitoring system is not right

Dorothy Moynihan 
Rating:
5.0

Very friendly and professional

JOHN WINSTEAD 
Rating:
5.0

Customer did not leave a comment.

James Mills 
Rating:
5.0

This location is awesome! I had no idea that there was a u-haul in Helena but it was better than the one I normally use in Pelham and it was closer! Also the staff there was super awesome!

Robert Martinez 
Rating:
5.0

Customer did not leave a comment.

Andrew Howard 
Rating:
5.0

Customer did not leave a comment.

Tommy Horne 
Rating:
5.0

Customer did not leave a comment.

Gerald Tinsley 
Rating:
5.0

Customer did not leave a comment.

Daniel Barron 
Rating:
5.0

Customer did not leave a comment.

Craig Shirley 
Rating:
1.0

The attendant gave wrong information about the drop off process.

David Zislin 
Rating:
5.0

The woman who checked me out was excellent!

Michael Bowles 
Rating:
5.0

Customer did not leave a comment.

Thomas Cregar 
Rating:
2.0

Customer did not leave a comment.

Anthony Spears 
Rating:
4.0

Great service. Thanks

Richard Jones 
Rating:
5.0

Customer did not leave a comment.

Ouida Wiggs 
Rating:
4.0

Nothing, area very convenient and employeethat help me was great.

Janet Thomas 
Rating:
5.0

Customer did not leave a comment.

Jodi Johnston 
Rating:
2.0

Customer did not leave a comment.

Bennie Terry 
Rating:
5.0

Superb!

Michael Stokes 
Rating:
5.0

Customer did not leave a comment.

Justin Hacker 
Rating:
5.0

Customer did not leave a comment.

DE SHAWN 
Rating:
5.0

Steven and the crew @ Helena Hardware are awesome, I enjoy doing business with local businesses who support local organizations. Thank you Daniel!!!

Robert Goodman 
Rating:
5.0

Maybe mention it’s inside another building and not a stand alone uhaul store

madison lane 
Rating:
5.0

Customer did not leave a comment.

Daniel Lightfoot 
Rating:
5.0

Customer did not leave a comment.

Zimmelus Lewis 
Rating:
5.0

Customer did not leave a comment.

Craig Higdon 
Rating:
5.0

Customer did not leave a comment.

Allan Downs 
Rating:
5.0

Friendly helpful service. Great experience! Will rent from them again.

Talbert Cottrell 
Rating:
5.0

Customer did not leave a comment.

KORIYA PADGETT 
Rating:
5.0

Customer did not leave a comment.

Jessica Girare 
Rating:
4.0

Very helpful staff. Easy rental process. Will definitely use again.

Renae Phipps 
Rating:
5.0

Fast Processing, friendly staff

Andriy Lishchynskyy 
Rating:
3.0

I have pet allergies and there was wads of pet hair in the back of uhaul causing me health issues

BRANDI MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Dmitry Mikirtumyants 
Rating:
5.0

As a new user your online process was very confusing but maybe next time I will be more comfortable with it. Having to depend on if a truck is returned when you have everything lined up for a big move is nerve racking.

Scott Young 
Rating:
5.0

Customer did not leave a comment.

Mark Papoy 
Rating:
5.0

Daniel was great with the reservation and hooking the trailer up with me.

rhett mccreight 
Rating:
5.0

Super solid location. Everyone that works at that place is really nice. It’s one of the few places around town that you are guaranteed to get awesome customer service every time you walk through the door.

Chris Borden 
Rating:
3.0

Tires pressure was not checked on the truck. The left rear tire pressure gauge came on and was 15 lbs less than all the other tires.

Gerald Merin 
Rating:
3.0

Customer did not leave a comment.

Daffany Anglin 
Rating:
5.0

Customer did not leave a comment.

Tim Crutchfield 
Rating:
5.0

Customer did not leave a comment.

Mark Langner 
Rating:
2.0

Customer did not leave a comment.

WARNER CLARK 
Rating:
1.0

They overcharged me for a van rental

JOHN WHITE 
Rating:
4.0

The key I needed wasn’t in the pickup box, had to go inside. Very pleasant people, just wasn’t the process it was supposed to be.

Wyatt Ekstrand 
Rating:
5.0

Very good customer service I really appreciate

Roel Nava 
Rating:
5.0

NA

Parrish Payne 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Granum 
Rating:
4.0

I rented for Montevallo pu/ drop and it got changed to Helena? So I had to pay extra for mileage bc truck was not at location I requested!!

Kendall Wilmore 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
4.0

I wouldn’t recommend uhaul to anyone.

Craig Gordinier 
Rating:
3.0

Convenient location. Not open, no staff. Difficulty in notifying on line/phone and so confirmation that drop off acceptable.

Brian Slover 
No reviews have been submitted for this location.

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