Customer Reviews for Helena Hardware
(Distribuidor de U-Haul del vecindario)

152 comentarios

101 Ace Pl   Helena, AL 35080

(205) 419-5206

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: 8:00 a. m. - 6:00 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 419-5206

101 Ace Pl
Helena, AL 35080

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: 8:00 a. m. - 6:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Employee was very nice and courteous and helped me with trying to split the payment although it didn't work he didn't give up easily and we worked it out.

Ericka M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

After I picked up the uhaul and got home, the battery died. The store was helpful in trying to find me a new battery but was unsuccessful. The wait times on hold for uhaul 1-800 was very long. I was in a time crunch. I was very frustrated that this happened. The Helena store was very kind but couldnt get much help from roadside assistance.

Karen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip D. 
Clasificación:
3.0

Your new model of service delivery cannot insure service delivery. It is bizarre. Request needed accessory like hand truck and get to location at time to move and they have none available.

Jerome D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon J. 
Clasificación:
4.0

The vehicle was not road worthy which is not the location responsibility those people were courteous,,helpful and nice. I was in a situation that had to get moving done immediately. The steering column was shot and very dangerous. I had to go very slow to keep in lane. The transmission needs work and reverse works only after shifting for awhile. Reverse is kinda important for a truck rental.

Karen G. 
Clasificación:
5.0

We had a new truck which was helpful because we drove through snow in Kentucky. Very efficient vehicle.

Jim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

No need to improve. Friendly and professional service given.

Rosemary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
5.0

Great service

JOHNYE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale D. 
Clasificación:
1.0

The person that waited on us. Was not helpful at all. She didnt even know where the truck was located on the lot. I would never use Helena Hardware again.

DOUGLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
3.0

1. Seat belt did not work. 2. Passenger seat covered in dog hair. 3. Left turning signal didn't work. 4. Vehicle drove very rough and horrible on interstate.

Monica C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE V. 
Clasificación:
5.0

It appears that the application which is supposed to allow customers to upload updated photos of equipment does not function properly. I attempted to make a few notes about the equipment and they would not upload, the associate that was helping me explain that your website frequently does not work for customers. The equipment worked as designed and expected I would definitely rent from this location again

ANTONIETTE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELBY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry N. 
Clasificación:
5.0

Friendly, informative, and made it easy

David N. 
Clasificación:
5.0

Staff was very friendly

Robert N. 
Clasificación:
5.0

The truck smelled of skunk.

GEORGE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ahmad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
3.0

The truck had a lot of wear and tear. The people at 3 the pickup location were very nice.

WANDA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
3.0

Vehicle was not clean when I picked it up yet I was charged for a cleaning fee…very upset about that

Sandra T. 
Clasificación:
4.0

Van was not clean. From customer perspective and just my opinion a clean rental for pickup is always better

MARCUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA H. 
Clasificación:
1.0

Next time make sure I have a dolly , I had to go to another location for truck and dolly

stephanie J. 
Clasificación:
5.0

All was great! Thanks!

WALTER B. 
Clasificación:
5.0

From beginning to end, very good experience at this location with all staff. Would highly recommend this location.

CHERYL E. 
Clasificación:
3.0

The check engine light, low tire pressure light was on and someone's zaxbys cup was in door

MEAGAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rayme B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND F. 
Clasificación:
5.0

Great and friendly service.

NICHOLAUS P. 
Clasificación:
4.0

Everything was fine with my rental location, but I don't understand why I was forced to drive 30 miles to get a truck. There literally was one less than 4 miles from my house and it hasn't moved in over a week. Still sitting in the same spot. So I know it wasn't rented already. This cost me more in mileage and more in gas. There are also MANY locations that were closer to me than this one, so I'm just not sure why my reservation was changed, why I wasn't notified, and when I happened to notice it (because I happened to look it up) I called and requested a call back from UHaul and never received it. This is wrong on so many levels.

Dale K. 
Clasificación:
5.0

I had just driven 850 miles to our new home. After unloading the truck, I was completely done with trying to navigate that auto carrier around gas pumps. It is not my strong suit. Daniel parked the truck + carrier for me, and unhitched it for me, so that I could refill the gas in the truck. The drop off went well, and I was out of there in good time.

Joseph C. 
Clasificación:
5.0

It was not a convenient location pick up place for us, but I guess there aren't many options on a Sunday. The truck needed an alignment. It was not a comfortable ride, but luckily we didn't have to drive more than 100 miles total. We told the person when dropping off the truck.

KELLEY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC H. 
Clasificación:
5.0

Love the staff!! Extremely helpful from start to finish!!

BEATRICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMENICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ginger E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Myrna B. 
Clasificación:
5.0

Best service 🥰

Lisette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert C. 
Clasificación:
5.0

They were very knowledgeable and helpful!

KARA H. 
Clasificación:
5.0

Everyone was great!!

Norman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILTON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
5.0

My rental location was changed due to inventory, but I did not receive notification. I only found out because I changed pickup time and requested a call for confirmation. The email with time change did not show new location. Not sure what would have happened if I had arrived at original reserved location/time. Maybe it was moved because of time change??? Messaging on reservation update was not clear.

Amy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew B. 
Clasificación:
5.0

The Ace Hardware was really great. They had teens working and they were great kids. They recommended some restaurants and places to go visit. They also told us stuff about the neighborhood we moved into that we didn't even know! Overall, it was perfect and everything about the place was great!

RYAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

Make the tie down holes on the rails on the interior big enough to be useful!!!

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina L. 
Clasificación:
2.0

Though I had already done a reservation and just needed to pickup and pay, it took about 30 minutes. They were trying to charge an extra $25 because they messed with the reservation and added a day. I showed them on my phone that my reservation was for three days and the price I was quoted for three days. It took them forever to even figure out what they had done. Nice guys. Helpful guys. Need more training.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
1.0

Not do split contracts and cancel my auto transport.

GAGE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky C. 
Clasificación:
1.0

I was charged for a overnight drop off, which resulted in a option to rent it to someone else the next day early.

Rayce L. 
Clasificación:
4.0

Everything was fine, no improvement necessary. 👍

GERD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
3.0

One strap was cut and we didn't know until later that evening after we got home ready to load. We had to wait until the next morning to go to Vestavia for a replacement strap. They inspected and found the other strap was on backwards. They also check the tire pressure. None of this check was done at the other location in Helena. This delayed our trip start.

FRANCES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKALA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

The app to return didn't work. Couldn't get past share my location. Yes, I went into settings, corrected, then rebooted... phone was correctly set, but haul app would not go past this page

PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

Great service so not any improvements I can see.

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordan S. 
Clasificación:
5.0

Thanks so much! Daniel made the whole process super easy and was a great help! Highly recommend!

JESSICA V. 
Clasificación:
3.0

Clean the cab. The cab was covered with yellow pollen.

LINDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
5.0

Easy to drop off Nice on the phone And accommodating

Charlotte H. 
Clasificación:
4.0

I was not informed about a after hours service fee for simply dropping off a trailer. The fee is higher than the rental price.

MICHAEL ANTONIOU O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURENTIU P. 
Clasificación:
3.0

Do what you say you will.

Robert M. 
No se han enviado comentarios para esta ubicación.

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