Customer Reviews for Hear The Beard
(U-Haul Neighborhood Dealer)

Rating:

5.0

The location itself was great - clean trucks, convenient, etc. The problem was the self check in process - another couple was also there and they couldn't get their reservation started. The app just kept going in circles, so they had to call I guess but they were still on the phone when I left so I know it took them a while at least to figure out what is supposed to be a quick process. I also had issues but fortunately I made it as far as getting the code to the physical keybox, so I was able to get my key and leave. When i tried to upload the pre-takeoff pictures of the sides of the truck, the app wouldn't keep the photos I took. I'd choose "use photo" but then it'd bring me back to the screen to upload other photos, but the one I'd just taken didn't stick. So I wasn't able to move past the photos part of the check in process to get to the odometer check etc. I just made a note myself of the odometer and ultimately the invoice after the fact was for the correct amount of mileage, so it was all good in the end. And obviously there was no damage to the truck, so the before and after pictures wouldn't have been needed anyway lol - but this happened to me before with online check in like 3 years ago. After that time, any Uhaul I got I made sure I chose an attended/open store so that I could get checked out. I had to use self check in this time just due to last minute circumstances and it was really a bummer to see the same shit still happening. I appreciate UHaul for sure and will continue to use but will just never choose self check in unless I absolutely have no other choice

Rating:

5.0

Save the Beard. Nice Gentleman and very smooth process!

Rating:

5.0

Pick up was smooth and quick.

Rating:

5.0

I went there during office hours to pick up the truck,and the front desk person was very friendly. Also,I booked online and it was very easy,the only issue was that I wanted to confirm when I dropped off the key,but I never find out in the website how. But everything else was great. I will recommend this place.

Rating:

4.0

Business hours at location are wrong Before I scheduled the truck I went to the place 3 times during working hours. But office was closed so I did everything through the app.

Rating:

3.0

I was only given 1 dozen compared to my 2 dozen i requested of moving blankets

Rating:

1.0

He was not available for assistance at all not very vested in making sure things were smooth not a fan of this location Id recommend another location. Uhaul representatives were very njve and helpful on the phone but in person this vendor isn’t very helpful

Rating:

1.0

The fault was more with the online rental process. Changed the original location we booked to this one which was further away for us and didn’t have any dollies which we booked and then we had to scramble to find some and ended up back at the original location where they had the truck we wanted in the first place. Terrible company. Definitely wouldn’t use again.

Rating:

2.0

The location was not open when it should have been. Which would have been fine for mobile pick up, if it weren’t for the fact that there is no cellular service at the location so you can’t connect to the app.

Rating:

5.0

While I did my reservation to be a mobile pickup, the locations was open when I arrived and I did an in-person pickup and found it to be quick and smooth.

Rating:

1.0

Uhaul cheated me by changing my rental location and when asked for why changing the rental location, they suggested they will reduce the rate per mile to $1 instead of $1.29 to compensate for the extra miles that i will incur to pick and drop at the new location. Still after completion if the rental, they charged me wrongly and customer service is saying they cannot anything about it. This is really bad.

Rating:

5.0

Keep up the great job

Rating:

5.0

Nothing

Rating:

4.0

A friendlier owner

Rating:

4.0

Every thing went smoothly

Rating:

1.0

Top of truck was covered in snow

Rating:

5.0

The process was seamless. Great location for sure.

Rating:

5.0

Please check breaks

Rating:

5.0

UHaul is the best 👌

Rating:

3.0

This location was not manned, no one was available even though it showed on Google that they should have been open.

Rating:

4.0

Service was good no problems

Rating:

5.0

The driver side mirror was cracked when I revived the truck. I was uniformed of the damaged mirror prior. However, everything else was a smooth experience

Rating:

1.0

Los precios varían demasiado y no creo en lo que me cobran 😡

Rating:

3.0

My dolly was missing but I was still charged and it made my move extremely hard.

Rating:

3.0

App experience was bad in this location, no cell signal, multiple errors, had to upload too many pictures, would prefer having an employee available.

Rating:

5.0

Very good vehicle, very good experience with the company

Rating:

5.0

I want to apologies as I complain about an extra charge of $19.95, but the guy from the store, has respectfully explained the breakdown of the charges on the bill, and I recognize that I was wrong.

Rating:

5.0

The gentleman in the office who assisted us in the Manville, NJ location was courteous, pleasant, helpful and professional. Truck was clean and ran well; I would surely recommend this location to anyone who needs a truck for their moving day! 😀

Rating:

5.0

The service and equipment that was available was excellent. Please make sure that you keep making equipment always available to this dealer, it's the only available UHaul Store in the neighborhood and we want to make sure that it keeps working as good it has been. Thank You, for caring.

Rating:

4.0

The uhaul seat felt like I was sliding out of it while driving. The overall experience of picking up and dropping off without having anyone the was really good.

Rating:

5.0

Whatever you are currently doing is GREAT!

Rating:

5.0

HAD NO PROBLEMS SERVICE WAS Very Good

Rating:

5.0

Excellent!!

Rating:

1.0

Way over charged for mileage even after reporting it before taking the vehicle. Location did not answer when I tried to call to rectify.

Rating:

5.0

Excellent service

Rating:

5.0

Exelente servicio

Rating:

5.0

Super easy and convenient!

Rating:

5.0

Truck was ready - Easy Pick up and Return

Rating:

5.0

I handed over the keys at 8:09 pm actually, however I was not informed that I had to return the truck on the app, so I had to leave home at 10:00 pm and drive to the place to return the truck. I hope it's not a hassle, the service was perfect maybe I just would have liked to be more informed.

Rating:

5.0

owner is super chill, straight forward, and helpful. def recommend

Rating:

1.0

While picking up the uhaul person said they will give an $15 fuel adjustment due to low fuel in the truck and I was told to return the truck with the same level of fuel that was there while pickup(which was less than 1/4). Later in the final bill my discount was removed and charged full. On further talking to customer service person I was given a rude answer that I was suppose to fill the tank to 1/4 before return and since I return with the same fuel level as I picked discount will not be given. If I have to fill 1/4 of the tank while return then it will cost me atleast $24(33/4 gallon) , but uhaul person gave me only $15 adjustment. It is not fair to say something while pickup and charge something at the closing.

Rating:

5.0

Good service

Rating:

5.0

This location is very convenient to where I live and offered the exact equipment I needed to rent. The person who attended us was very nice and we would rent from this location again if needed.

Rating:

5.0

Fantastic experience. Easy from start to finish.

Rating:

3.0

No one was there at drop off & I left with a full tank of gas & still got charged $10 for 2 gallons??

Rating:

5.0

Very easy pick-up and drop off. I will use this location again when I am in need of a truck.

Rating:

4.0

Improve app for faster and easy processing. I had to call customer service for both pick up and return, which should not be the case . Using the app is convenient but if one gets stuck then it wastes time.

Rating:

5.0

Smoothest rental experience I have ever had. Everything was ready when I arrived, no issues or waiting for anything. I highly recommend renting from Hear the Beard!

Rating:

5.0

Great experience! Simple and timely.