Customer Reviews for Haynes Firestone
(Distribuidor de U-Haul del vecindario)

109 comentarios

13404 Miles Ave   Cleveland, OH 44105
(Located 1/4 mile east of E 131st St)

(216) 283-1568

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 1:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(216) 283-1568

13404 Miles Ave
Cleveland, OH 44105
(Located 1/4 mile east of E 131st St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 1:30 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRANT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola H. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK T. 
Clasificación:
5.0

Great Customer Service.

GABRIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antwanette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR CHERIE E. 
Clasificación:
3.0

El cliente no dejó un comentario.

TEONA A. 
Clasificación:
5.0

Very friendly

MARGIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

Great family business that treats you like family.

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Krisean C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

The people working at Haynes Firestone were the nicest people I've ever had when dealing with a U-Haul rental place! I'm glad we chose them and will definitely let others know about them.

TODD H. 
Clasificación:
5.0

Everything was fine

Frances J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal G. 
Clasificación:
1.0

El cliente no dejó un comentario.

TORREAN H. 
Clasificación:
5.0

The owner of Firestone Tire and Auto Repair was pleasant, efficient and helpful. Truck was available as reserved; proper size at scheduled time. Rental fee was MUCH lower than Penske for comparable vehicle. Overall a very positive truck rental experience.

Bruce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothea F. 
Clasificación:
5.0

Nothing. Everything was great. We scheduled a Uhaul for 6pm but they close at 5. The owner at the shop waited on us even though he didn't have too. That was very nice of him to do.

Malik W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston I. 
Clasificación:
4.0

Extraordinario servicio al cliente

Daryl H. 
Clasificación:
3.0

Better customer service

Angela R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
4.0

Staff at Haynes Firestone was professional and very helpful!

Renee E. 
Clasificación:
5.0

El cliente no dejó un comentario.

renieta D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
5.0

The pick up location was fine but it was not the one I requested, I had to travel 20+ minutes to an independent location vs the large Haul dealer 5 minutes from my house. I tried calling multiple times to get the location changed and tried online as well. Your system is very frustrating and the inability to speak to someone knowledgeable has left me unable to ever recommend Uhaul to anyone. I was given incorrect information that would have changed my reservation. When I booked the trailer it would not let me select fewer than three days, I only needed the trailer for 24 hours, I was told by both the UHaul dealer and Haynes Firestone that my bill would be adjusted at drop off for the shortened use. When we dropped the trailer off in Chicago I was told by the drop off location that I was all set and that they would email my receipt, I asked him for the new total and a copy and he told me I was paid in full and that no adjustments would be made because it was a one way flat fee??? How come nobody at either of the Cleveland locations that I spoke to knew this? I paid $127.00 for a trailer with bald tires for less than 24 hours. Had I known this was going to be the case I would have rented a Penske truck for a little bit more and put the miles on their vehicle. That fact that I was unable to speak to anyone at UHaul corporate was very frustrating as well, I called no less than 6 times to wait on hold indefinitely finally giving up each time.

John K. 
Clasificación:
4.0

Keep doing what your doing, exceptional customer service!

Jameiaha L. 
Clasificación:
5.0

Great experience

Danielle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriana M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRONDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

juliette S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ramsey B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rainell H. 
Clasificación:
3.0

Have someone there after hours to check in uhaul.

brianna T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marjorie P. 
Clasificación:
1.0

They mix my contract up with somebody else charge his account and it's been 3 days I have not received any money back for the deposit I put on the truck the people there was very slow. They did not want to work . this is the worst location I have ever been to !!! I called the manager several times but he does not work the weekend

brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine S. 
Clasificación:
5.0

Nothing! Very personable. Professional. Efficient. Answered all my questions before i asked them.

carol Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet F. 
Clasificación:
4.0

El cliente no dejó un comentario.

karla A. 
Clasificación:
5.0

Everyone was very nice and helpful. Rhonda is especially kind. Got in & out promptly and the blankets we rented were very clean and soft.

Ingrid K. 
Clasificación:
5.0

El cliente no dejó un comentario.

keisha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Charge less. I went four miles & used the truck for about forty minutes, I used the $19.99 truck & it cost me $60.70. That is too much for those details.

Cory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

wallace R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAUGHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glesmarie O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dwanna T. 
Clasificación:
5.0

had no issues everyone was polite and helpful

jeanne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalyn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin C. 
Clasificación:
1.0

had U- Haul reservations for 2/16/2019. I rented a ten feet truck from Haynes Firestone Garage located at 13404 Miles Avenue Cleveland, Ohio 44105. I have always trusted U- Haul when i move. I moved from Arkansas to Ohio. I had the most pleasant experience which have kept me coming back for years. The last experience was the worst i have had encountered with U Haul. Upon entrance, I wasn't greet. It was more like what do you want. The truck was dirty with food left in it. The adjustment lever was broken. I wasn't able to adjust my seat to a comfortable driving level. I pointed this out at the time of rental and she said to drive leaning forward. I took of work just to handle my business on this day. I will alays trust U Haul when moving but I will never go back to this location.

annie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

The Representative who assisted us with the rental was very efficient and extremely pleasant. I will definitely refer others to this location.

sharon H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Dejuan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE H. 
Clasificación:
5.0

Keep up the great work

Tamara H. 
Clasificación:
4.0

They were helpful. A little bit of a wait, but not bad. The owner was very friendly.

James G. 
Clasificación:
5.0

Renters were very friendly and helpful. Everything was on time and the transaction was quick. Keep up the good work.

dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

Everything was great location service equipment and truck i had no problems or complaints.:

DEborah D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Latric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ken K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carole B. 
Clasificación:
5.0

Everyone was completely professional

Vera M. 
Clasificación:
1.0

El cliente no dejó un comentario.

DION S. 
Clasificación:
4.0

It was not this location- however the first pick up location assigned to me did not have a working phone number and I had no way to get in contact with them. Please make sure to get an updated number or remove them as one of your locations. All Hart Auto

TED III B. 
Clasificación:
3.0

Always cross the safety chains so if the trailer disconnects, the chains will catch the hitch and prevent it from digging into the pavement and flip the trailer. Also, have your staff check the ball on the tow vehicle itself for tightness of the nut and wear on the ball threads. While towing, the nut fell off and the trailer detached from the receiver. Only because we insisted on crossing the trailer chains did we not have a major accident. It never occurred to us to check to ball and nut itself. Lesson learned and shared so hopefully it won't happen to someone else!

Charles T. 
Clasificación:
3.0

El cliente no dejó un comentario.

mike G. 
Clasificación:
5.0

Well I was truly satisfied with the above location.

KECIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEON K. 
Clasificación:
5.0

This was a great experience! It was fast and easy, and the woman who we worked with was pleasant, helpful, and did a great job helping us get what we needed in a pinch.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

johnny D. 
Clasificación:
3.0

This was not the location or time I wanted/needed. I received the info 1 day before I was moving and had already had the logistics planned out. The service rep at this location was more than helpful and friendly and none of this was his fault. I would have like the other location better, 1 mile from my house and open later. The customer service people were friendly and helped resolve the problem quickly, but it should have been prevented. I ordered the truck a month in advance, if there was a change I shouldve been notified earlier.

NICHOLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

samuel B. 
Clasificación:
4.0

Nothing, service was great.

Colin K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Davena W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tawana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa W. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALFRED K. 
Clasificación:
4.0

The service and personnel at this location are very pleasant and helpful.

SCOTT H. 
Clasificación:
5.0

Very nice location. Well lit and easy to find. The drop-off box could have been labeled a little better though.

MARIETTE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA G. 
Clasificación:
3.0

GOOD SERVICE !!!

Thomas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Albert D. 
Clasificación:
3.0

Location was good, and cooperative. I reserved the truck online the day before. But when I got to the location, there were additional costs that I wasn't prepared to pay for, because the website didn't say anything about it.

MELISSA J. 
Clasificación:
1.0

The charges were never disclosed to us we got charged for a service that we never agreed to.They never went over the bill with us. Now we have to pay the bill b4 a refund. Makes no sense we were over charged almost 50 dollars. SMDH. I will never rent from here again. I will never ever recommend anyone here...

Anthony F. 
No se han enviado comentarios para esta ubicación.

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