Customer Reviews for Hawkstone G&B Fuels
(Distribuidor de U-Haul del vecindario)

2881 comentarios

250 Hawkstone Dr NW   Calgary, AB T3G3T4

(403) 374-2246

Location Hours

  • Lun. - dom.: 8 a. m. - 8:30 p. m.
Horario especial
  • 5/13/2021: 10:00 a. m. - 7:30 p. m.

Services at this Location:

Contáctanos

(403) 374-2246

250 Hawkstone Dr NW
Calgary, AB T3G3T4

Services at this Location:

Location Hours

  • Lun. - dom.: 8 a. m. - 8:30 p. m.
Horario especial
  • 5/13/2021: 10:00 a. m. - 7:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I drove 18 kilometres , the gas gauge on the truck didn't move from 3/4 of a tank (the starting amount of the rental). The Hawkstone location determined that the UHaul policy was $1 per every 3 kilometres for fuel. I was charged $6 for fuel when I at most used $2.00 worth. The location said this was UHaul policy, but was not in my contract.

Timothy Mark C. 
Clasificación:
3.0

Things were fine. Customer service still questionable. One person there just thinks he has to lecture you about "whatever". Don't believe he realizes that the customer is paying the freight.

Bruce J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY D. 
Clasificación:
1.0

I have raised a complaint as the cargo van was not clean and had fresh paint (pictures available) and I was not able to use properly. In addition, the agent charged extra fuel without my consent saying it does not matter that I filled it up to same meter reading it was. I'm extremely disappointed as this is the first time I faced this and I have been using u-haul for the past 5 years.

Qusai A. 
Clasificación:
3.0

El cliente no dejó un comentario.

kevin M. 
Clasificación:
5.0

Great Service !

HARVEY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aymen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY Allan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajendra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

guy K. 
Clasificación:
3.0

It was insanely expensive. Will never rent a moving truck from there

Jessy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE P. 
Clasificación:
5.0

Keep the great people working at this location. They are personable and professional. Great job.

RICHARD K. 
Clasificación:
5.0

A hot coffee would be a nice touch.

KEVIN R. 
Clasificación:
5.0

Convenient. Very reasonable price. Easy access. Friendly service.

Robert Barry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OUBIDA F. 
Clasificación:
2.0

Staff are not particularly friendly or helpful.

James P. 
Clasificación:
3.0

Just slow for pick ups and drop offs. Glad to have mobile check in. Also, it's weird you don't the final bill.

Peter M. 
Clasificación:
2.0

The customer service isn't the greatest. Lack of staff for helping others. Disorganized, moving boxes everywhere, sign saying people who purchase gas has priority even though if your there earlier. There was no walk around the trailer to ensure that there was no damages or anything. Just not a great experience.

Nelson C. 
Clasificación:
5.0

The customer service was great, even though it seemed like this is a very busy location

Darwin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE H. 
Clasificación:
1.0

The operator at the cashier was so unprofessional. When he was giving me the van, he said that the tank is at 3 quarter full and you need to bring it back with same amount. I told him why don't you full the tank and I bring it full too. (Last time I had this experience that bringing back the truck, I filled it so the gas indicator shows the same amount, but when returing the truck, he said that you filled it too little and he charged me extra based on some calculations he did not explain). This time he explained that they consider 1 letter consumption for every 4 kilometer of driving. I accepted it and when I brought it back, I calculated how much I need to fill, and it was less than 10 liter, but I filled 11 liter, just in case. He asked for the gas reciept and I showed him. He was happy then. When get back home, he called me and acqusing me that I lied and filled the gas into anpther car. He was so rude and when I was shocked about his call, he ended the call. I won't go to this location again and will let my friends know about it too.

Ali R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adena R. 
Clasificación:
3.0

Made us bring the truck back to this location which racked up extra mileage. Also said we had to fill it at his gas station. I felt like it was all about him making the most money possible.

Michelle H. 
Clasificación:
3.0

Friendly and courteous.

NICOLE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

kyle S. 
Clasificación:
4.0

No item in particular. Operators were a little hard to understand due to strong accents and masks.

Donald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gennaro E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adriana W. 
Clasificación:
5.0

$0.22 millage overcharged kind of a joke

Marc N. 
Clasificación:
1.0

Please contact me for more info 403 9923536

Diego G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristian B. 
Clasificación:
2.0

The owner/person at the front desk was not very accommodating and seemed to be a bit rude when I went to pick it up. I had the vehicle for 2 hours, but they started calling me after 1 1/2 hours and asked me when I would drop it off. When I went to drop off the van, they asked me to take a picture of the mileage and gas level. The gas level was good which was above the mark as compared to the time I picked it up. I drove 35 kms and put 10 liters of gas in the vehicle. They wouldn't agree initially, but when I persisted, they did. Other customers were also listening and we're laughing at him. Not a good experience for me as fas as customer satisfaction is concerned. I would have done a far better job had I been in their place. 2 stars only. I would not recommend that location to anyone else.

Amit B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matiullah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
1.0

Staff at the location were rude. Sign posted at counter (in convenience/gas store) read “Uhaul Policy: Uhaul customer wait time is 10-30 minutes”. As far as I am aware, this is not a Uhaul policy but rather a store policy. Truck cab was filthy (sticky cup holders with trash inside) and truck bed unswept, with screws on the floor. Truck was rented out with less than 1/4 tank, but tried to make me return it with a 1/2 tank. I rent Uhauls a few times a year for work, and this was my first time using this location. I will never return to this location.

Evangeline R. 
Clasificación:
1.0

Customer service was poor. The guy kept me waiting while giving priority to his convenience store customers from behind in the queue. He was not honest in fuel level . I give him the tank above the level received, he still charged me $7 extra for fuel. I showed him the before and after pics of the fuel guage but he he wanted to rip me off, which he did.

. S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
5.0

Try as much as possible to decentralize your services,at least 10km from one site to another

SAM K. 
Clasificación:
1.0

I do not trust this franchisee. Vehicle had poor alignment and was in my view dangerous to drive (had an inspection from Jan 2021 from same location). I do not trust any location that rents vehicles with less than a full tank as it allows them to argue with the customer over $5 of gas. I have rented from UHaul several times in past 3 months - first and last time with this location.

Nicolas D. 
Clasificación:
1.0

That location needs to be closed, cos it's destroying your reputation as UHAUL” The representative might be the owner of that franchise, but his a very rude being. I would also drop my review on that locations page- it's a no go area to rent anything tagged UHAUL”

kingsley A. 
Clasificación:
4.0

Worked out great, trailer was ready to go. Very smooth pick up and drop off. Trailer worked out great for intended purpose. Happy with the cost and value received.

JEFFREY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
5.0

Equipment was good and people were good to deal with. ¡Gracias!

Bradley M. 
Clasificación:
2.0

The bloke was very rude and not helpful at all

JACK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
2.0

Customer assistance in regards to hooking up to the trailer is pathetic. Assistant didn't know he shouldn't lift the trailer by the light cord and figured 2 out if 3 safety chains was sufficient, feeling that the chain for the trailer emergency brake wasn't necessary.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
5.0

They went over and above to help me out and I would support them 100 %

lance U. 
Clasificación:
5.0

Great Service.. Thank. Sid could use an assistant. He's busier than a one arm wall paper.

DANIEL D. 
Clasificación:
1.0

Charged us another day for 2 hours...

Jason K. 
Clasificación:
5.0

Just keep it up

JAVEED I. 
Clasificación:
5.0

I rented a truck to haul some stuff to the landfill. The cost was exactly what was stated. No surprises. No issues.

Kyle P. 
Clasificación:
4.0

Good place with friendly trailers, sometimes it's a bit of an ordeal to dig out the trailer you rented but super helpful people. The store could definitely be cleaned though

Alec L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPER L. 
Clasificación:
1.0

That gas cap on the truck was broken when I received the truck then when I returned the truck, one of the workers was trying to sell my car to someone

MITCHELL B. 
Clasificación:
5.0

I rent from this location quite often and they are very helpful I highly recommend them! Sandra

Sandra M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Violet R. 
Clasificación:
2.0

I felt scammed. I picked up the truck with 1/2 a tank of gas and the truck bed was very dirty. Prior to returning the truck, I swept out the the back of the truck and filled it up with gas to where I had left it. Upon speaking to the gentleman at the counter, I showed him the pictures of the truck bed and the gas tank. He then told me that I didn't put enough gas in the tank and I needed to clean out the and put in more gas because he marked the gas at being at 5/8ths rather than the true 1/2 measurement. I was returning the truck cleaner than I had received it but the cashier told me to sweep it out again. He also asked me to put $5 more into the tank. I feel like he was scamming me in order that the bill would be over $100. He charged me more for mileage, but only for what I used. I did as he asked of me, put in $5 more gas and swept out the truck bed further. I then took pictures of the gas gauge and truck bed again. He didn't ask to see them. I would happily drive across the city just to avoid using this guy again. Probably will avoid Uhaul altogether going forward.

Jonathan W. 
Clasificación:
3.0

Trailer was basically in snow drift and covered with snow. No one came out to help hook up trailer to vehicle until I was already hooked up so took awhile with hitch & trailer in the snow.

David W. 
Clasificación:
2.0

The vehicle got stuck in snow and u haul disowned the responsibility. I had to get it winched out at my expense

rohit B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Igor B. 
Clasificación:
4.0

Really nice trailer and friendly staff. Didn't help me dig the trailer out of the snow which was quite a job and location is a bit of a dump but all in all would rent here again

Alec L. 
Clasificación:
1.0

The vehicle was not safe to be on the roads, no winter tires causing driving and moving incredibly difficult. This vehicle should not have been rented out! First and last time I'll be using Uhaul services, very dissatisfied

Jen D. 
Clasificación:
2.0

Truck had a thick layer of dust inside and the owner tried to argue about what the contract said and charge me more.

CLAYTON R. 
Clasificación:
2.0

The owners are forcing to rent for few hrs where as the rate charged for 24 hrs . I will let my friends before renting it from here.

ASADULLAH KHAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wai Leung M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie G. 
Clasificación:
5.0

Nothing. Service and equipment was great!

JOEL M. 
Clasificación:
1.0

I would avoid this location at all costs, not only was the owner rude towards us he actually threatened us with additional charges that where not our fault and also threatened an 85 year old woman verbally. U haul needs to take a long look at this individuals work ethics and seriously make some changes. UNBELIEVABLE.

Bruce M. 
Clasificación:
4.0

The fellow who received my return was beyond stellar. He filled the gas for me and parked the truck. Just outstanding service. The truck itself was in dire need of attention. The suspension was completely shot and the ball joints were very badly worn. It was difficult to steer straight and bordered on dangerous, especially for an inexperienced driver.

Timothy C. 
Clasificación:
5.0

the 10 foot truck I had was fantastic however I did notice that the oil life is at zero percent and should be changed. Otherwise it was a great truck. I wish I could even buy one like that.

KEVIN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lacey Tatiana Da G. 
Clasificación:
5.0

thanks, a flawless day

Michael Bjom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann W. 
Clasificación:
5.0

Good service...

Robert L. 
Clasificación:
5.0

Keep the same staff because they are very good. We have rented there a number of times and the people have always been very kind and helpful. Great Job.

JEMIE RICHARD K. 
Clasificación:
3.0

The vendor acuse me the outside of van was dirty which he give it to me like that, I have to get angry with him before he not accuse me any more

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaa A. 
Clasificación:
1.0

The actual storefront was a mess, and the employees were not wearing masks or enforcing masks on anyone else who came inside. The actual truck was in need of a clean, thick layers of dirt, dust, and sticky cup-holders in the front. The steering wheel was crooked, and the check engine light was on the whole time. When I asked, they brushed it off and stated "It was getting maintenance soon." There was no alternative truck, so it was either I dealt with it or canceled my rental. There was a serious lack of communication regarding return time on the vehicle and on the location it should be returned. I was constantly getting conflicting messages from employees. When I inquired about where I could return the Truck, I was told a location closer to my move would be allowed. I was even given the phone number of the closer location. When I called, I was told I had to return it to where I picked it up. I understand now that's policy for in-city rentals, but I shouldn't have been told otherwise as it just sparked confusion. I would avoid if you can, go out of your way to a different location if possible.

Joseph John Mich B. 
Clasificación:
5.0

Put a warning on the website that if you logon to update personal information like U-Haul suggests you will lose your reservation!!! This is sooo not cool at all!!! It happened to me!! Then they told me my next truck reservation for Hawkstone location that I made couldn't be held... but they did end up honouring it in the end. Love the guy at Hawkstone and the 2 representatives that helped me secure my Hawkstone U-Haul rental!! Thank you!!

Jennipher V. 
Clasificación:
5.0

Free coffee?

JUAMITO G. 
Clasificación:
2.0

Showed up because I was directed to this location. When I got there he tried to re-direct me to another location across the city. He just didn't want to have to do any paperwork.

colin B. 
Clasificación:
2.0

No help, trailer covered in snow. Sign on till warns u-haul customers are second in priority, “gas and store customers come first.” This location is close to home but that is the only thing going for it.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASADULLAH KHAN N. 
Clasificación:
1.0

Was over charged Then over charged for gas even though it was full

Leslie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

When load/weight was added to the truck, the driver's side rear tire was a little bit low. Otherwise, great and helpful service! Thanks.

Ronald Neil S. 
Clasificación:
4.0

The attendant was very helpful

garth I. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kierra M. 
Clasificación:
1.0

the man behind the counter was very rude and impolite! I was in the store and was talking with that Indian reception and a lady came in to drop the rental U-Haul key. He left me and did her task and receive the key and did the paperwork for her and after 5 minutes he went back to me. I told him politely I was here first but you left me. He said we don't want to do argument and if you are not ok, you can go out of the store and find another U-Haul store!!! such a rude and impolite guy and I never recommend this place to anybody. I will put a review on google for public view.

SALEHI E. 
Clasificación:
3.0

As stated when I picked up the truck, the inside of the driver's cab was very dirty and by the looks of it had not been cleaned through several rentals prior. Luckily I had brought sanitizer wipes to wipe down the surfacesI needed to touch prior driving off. Definitely not the level of cleanliness required in these COVID 19 times

Thomas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane S. 
Clasificación:
1.0

I never had a bad experience like this at any rental companies. They promised to rent me a pickup truck but when I showed up this morning, they could not make it. No pickup truck at all. I thought this is ok. I took a picture of mileage and fuel gauges. Feul gauge is right in the middle. When I bought back truck (smallest truck) they told me to fill up gas. I do not know how much i need to fill. they calculate and said that I need to fill 37 dollars gas. I trusted them and and I fill $37.22. also I took a picture showing i filled the gas way more than I had before driving out this morning. I showed the original picture saying I filled too much. He seams unconfortable and saying deduct $10. I was a bit mad and thought what type of truck you drive burned 27 liter in 100kms? Do I drive millitary tank? Bad management!!!!

MINHAO Y. 
No se han enviado comentarios para esta ubicación.

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