Customer Reviews for Happy Store
(U-Haul Neighborhood Dealer)

39 reviews

129 W Broadway St   Newton, KS 67114

(316) 283-1082

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 8 am–7 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(316) 283-1082

129 W Broadway St
Newton, KS 67114

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 8 am–7 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The truck I reserved wasn't available. Uhaul reserved a larger truck, when I got to this location they said they didn't even have the keys to that truck. Not only did I need to make multiple trips because of the smaller truck size but I was also charged for the bigger truck.

Ashley Powell 
Rating:
4.0

Customer did not leave a comment.

KURT WILLIAMS 
Rating:
1.0

The truck hadn’t been cleaned and was filthy in the back. The key was not in the lock box. The owner was late to opening his store, was very unorganized, and couldn’t find the key until he looked at the return box from yesterday. I also did not get my two furniture dolly’s that I had reserved. The people I worked with on the phone from U-HAUL were amazing. The location I rented from- will not do business with again.

Aubrey Cook 
Rating:
1.0

Very poor customer service picking up truck, the associate wasn't very knowledgeable and took almost am hour to get it.

JOHN WETIG 
Rating:
3.0

Customer did not leave a comment.

Ruth James 
Rating:
4.0

Customer did not leave a comment.

PHILLIP NETTLES 
Rating:
3.0

Customer did not leave a comment.

Jennifer Hiller 
Rating:
3.0

Customer did not leave a comment.

Tom Gartner 
Rating:
4.0

Customer did not leave a comment.

Trent Johnson 
Rating:
4.0

The lady there was very nice and helpful.

Mark Hestand 
Rating:
5.0

Nothing to improve service I just gave wrong email should have been codyroyal1982@gmail.com

CODY ANDREWS 
Rating:
4.0

Everything was self serve

EDDIE RAMOS 
Rating:
3.0

For some reason the drop off place did not have my information that I was dropping the truck off there. He had to call you all to find out what was going on. Even though it was clearly stated on my paperwork that was where I was to drop it off. It was in a convenience store and he had to wait on other customers in between. Which was understandable. But it did take longer than what I thought it was

Nikki Salisbury 
Rating:
1.0

Denise with U Haul was very helpful. Happy Store, I hope to never go back to. Overall, the moving experience was easy with U Haul. Clean truck and well maintained. Thanks again Denise!!

abbigail smith 
Rating:
1.0

There was trash and possible narcotic pills inside the truck. Didn't have gas in it when I left but they forced me to put more gas in it by charging my card for $128! Will NOT recommend and will NOT use U-Haul EVER again from a third party source!

Brandon Cortez 
Rating:
5.0

Customer did not leave a comment.

Ryan Cox 
Rating:
4.0

Customer did not leave a comment.

Ron Gallegos 
Rating:
5.0

Customer did not leave a comment.

Katelyn Buckman 
Rating:
5.0

Customer did not leave a comment.

Shane Figgins 
Rating:
4.0

Customer did not leave a comment.

Julie Preston 
Rating:
3.0

Wasn't aware it was gonna cost me over 500$ to rent it for a couple days. That's insane.

LaTasha Larabee 
Rating:
3.0

It just seemed like the person didn’t really know what they were doing. I understand that it’s a convenience store, so they probably don’t do uhaul very often, but it was frustrating.

David Veer 
Rating:
5.0

Super helpful, quick fast friendly service

Travis Dear 
Rating:
4.0

Customer did not leave a comment.

Tracy Johnson 
Rating:
2.0

Why would he want to call 2 of my contacts to verify it was me. I have plenty of identification, this seemed so dumb. I’ve been a U haul customer for years. I I am giving home phone numbers of course they know me. Made me feel uncomfortable. I’m not happy

John Mulder 
Rating:
4.0

Customer did not leave a comment.

Paul Nelson 
Rating:
5.0

friendly staff and explained all my questions. awesome job thanks doug

Douglas Clarkson 
Rating:
3.0

Took a long time to check out due 1 clerk working the convenience store and trying to check me out. Only had 6 of the reserved 12 blankets. Windshield was heavily bug splattered. Truck was otherwise fine. Clerk was polite and apologized for the delay and blankets.

Lowell Fry 
Rating:
1.0

The gentleman who was working was FAR more focused on running his store instead of trying to rent UHAULS. He also had no idea how to use the system for rentals. The process was far to complicated and extremely time consuming. Would not recommend this location to a friend or rent from here again. UHAUL you can do better.

Den Owen 
Rating:
2.0

Auto check-in was not easy this time. Apparently the C-store doesn't have great wifi and the lag time was way more than it should have been. Also, billed for 6 gallons of gas when the unit was filled back to where it was when taken. We only used 12 miles and were charged for 6 gallons of gas PLUS what we already filled it back with.

Margaret Gerber 
Rating:
2.0

The truck was not clean and the gas tank wasn’t full.

CHARLES VOTH 
Rating:
5.0

Website took mover 30 minutes for return. Not pleased

Jennifer Meece 
Rating:
1.0

The guy who I picked up the uhaul from was absolutely horribly rude to me, he had a thick accent and the uhaul support people couldn't help him over the phone so I had to basically do all of the checking in and contract stuff myself on his cellphone. I was there for almost an hour, he was snappy, rude, loud and I will **never** pick up a uhaul from that location ever again.

Cyris Raigoza 
Rating:
4.0

Customer did not leave a comment.

Greg Barker 
Rating:
4.0

Customer did not leave a comment.

Lauren Friesen 
Rating:
2.0

The process was slow. We were asked for information that we had already provided. The employee seemed confused and unsure on the process.

Chris Connor 
Rating:
3.0

Customer did not leave a comment.

Greg Barker 
Rating:
1.0

Poor communication, employees not knowledgeable. Tank just about 1/4 of tank. Pick up not at requested city.

Thad Pickard 
Rating:
1.0

Worker was 20 minutes late opening so my appointment was late. Workers did not know pickup or drop-off can be done all online and we can just get the key.... this location is not at all set up for 24 hour self checkin as the uhaul website suggests. We were told by UHaul customer support to check and see if a location offers it even though the website shows it so I wouldn't count on that feature again at any location. There were no dollies, utility dollies, or moving pads and blankets available at this location so we did not get them even though we reserved them, but the customer service agent who confirmed the truck with us the day before did not mention it either so thats not on the location, just UHaul in general.

Kristeen Thompson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top