Customer Reviews for Hans Valero
(U-Haul Neighborhood Dealer)

1,324 reviews

2405 E Hwy 121   Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split, Next to Advantage Self Storage)

(972) 395-0947

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(972) 395-0947

2405 E Hwy 121
Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split, Next to Advantage Self Storage)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott Calabro 
Rating:
5.0

Customer did not leave a comment.

Randall Winters 
Rating:
5.0

Customer did not leave a comment.

Blake Holman 
Rating:
3.0

Truck smelled bad and I don’t trust the guys adding miles they speak in there language then turn and smile at u with a huge bill

Topez Taylor 
Rating:
5.0

Excellent

jose carmona 
Rating:
5.0

Customer did not leave a comment.

Troy Wood 
Rating:
3.0

Customer did not leave a comment.

Ralph Hernandez 
Rating:
1.0

Customer did not leave a comment.

Cheryl Bowen 
Rating:
5.0

Customer did not leave a comment.

Jacoby Jackson 
Rating:
3.0

I ordered a dolly and they did not have one onsite. My order was placed several weeks before. They gave mw a small box as a kind gesture. Luckily my movers had two.

Ronrico Chambers 
Rating:
2.0

Dirty truck, pick up wasn't seamless, didn't have the right dolly and wanted to charge more (they didn't) but it was a heavier dolly. Flat tire that they wouldn't fill for me or before pick up.

Kristina Relja 
Rating:
5.0

Customer did not leave a comment.

TERRY KELLEY 
Rating:
5.0

Dry nice people. Quick drop off. Very happy A+++

david forutan 
Rating:
1.0

I have already logged all this with your customer relations service representative. I also believe it was being escallated to your regional mgr who I was told would contact me... I have not heard back as of 2/15/24. I also just noticed that I may have been billed TWICE for toll charges associated with my rental. I have proof that this was paid prior to todays citation notice. renting from uhaul is important but I do have options... just saying.

patrick sanger 
Rating:
5.0

Customer did not leave a comment.

Tahir Siddiqui 
Rating:
5.0

Customer did not leave a comment.

Elsie Pettaway 
Rating:
1.0

It took 1.5 hours to "check out" the UHAUL - twhen I finally found the truck (was told "its out there) the first truck had mulitple damage that was not recorded; so, tried to record but app failed. When went back in for help the individual was more interested in running the conveniance store counter then helpingme so another long wait. Then he told me to not worry about documenting bc he "would take care of it." Argued with me when I said "no I prefer to properly document." Finally, agreed to get me a different truck. But then indicated to just use same link - which was not working and tied to other truck. Again a discussion took place and he argued "dont worry about it." I persisted that I needed the link to document that was for thge truck I was leaving went. He made a couple phone calls and finally provided me with a link. Which I did need. Again was pointed to general area and had to find the truck which ended up being boxed in and extremely difficult to maneuver out. Also, reserved a furniture doley and two wheel doley. Only two wheel doley available which was nnot pre loaded. The guy was argumentative when I was trying to follow UHAUL policy and surely UHAUL wants the links utilized. Upon check out he did not go over prices and provide a document but waived me on and said he would email. He never went over anything. Not sure how much I was billed but suppose it will show up on my credit card. If I was not under time constraints I would have moved to a different location. FYI - when I went back to inform the app was not working another individual whom was trying to check out a truck was also having difficulties. I have used UHAUL multiple times throught the years and never have I had such a negative experience. I move about every two years along with utilize UHAUL for other things. So, will continue but think you need to know how horrible these guys were.

JANETTE DOTY 
Rating:
1.0

The app functions horribly. The rep at the location told me the insurance would be $11 total but I was charged $19. The vehicle was very dirty.

DAVID REIMER 
Rating:
5.0

Customer did not leave a comment.

CHAD GREENSLADE 
Rating:
3.0

Customer did not leave a comment.

BABAK ABOUZAR 
Rating:
5.0

Customer did not leave a comment.

SAI NITHIN 
Rating:
2.0

They didn't have my dolly equipment, overcharged my CC for deposit. I will Never go there again.

Priscilla Diaz 
Rating:
5.0

Customer did not leave a comment.

Tracey Isom 
Rating:
5.0

Customer did not leave a comment.

SAI NITHIN 
Rating:
3.0

Customer did not leave a comment.

timothy amos 
Rating:
4.0

Customer did not leave a comment.

William Holt 
Rating:
5.0

Customer did not leave a comment.

John Montalvo 
Rating:
3.0

Customer did not leave a comment.

FRAKITA HOOPER 
Rating:
2.0

Used blankets . Was not cleaned

Gun chung 
Rating:
4.0

Was just a normal service. Nothing special but the man was helpful l.

Jihoon Lee 
Rating:
1.0

I checked out twice today. The reason is that the first employee gave us an unprepared truck. They say my dissatisfaction is my fault, not the employee's fault. It was absurd. Also, they did not provide basic documents. I had a very ominous feeling, so the second time I asked them to print out the documents. It was a different employee when I returned the truck, but he wasn't polite and didn't even give me a receipt. I felt bad again. Why are they trying to deceive customers? Unlike trucks, employees at other places rent trucks in a ready state, but I felt that this place only counts money and has an intention to deceive customers.

Gun chung 
Rating:
3.0

Customer did not leave a comment.

Cynthia Ramirez 
Rating:
1.0

Maintenance The unit that I rent it has a broken piece, I fixed myself and the next day I had a blowout tire. I have to way 1 hour to be fixed.

Wilson Ramon Lanza 
Rating:
5.0

Fast easy and friendly

Thanh Tran 
Rating:
5.0

The check in and return was fast and easy which I appreciated because I had a long list of things to get done.

Linda Downs 
Rating:
5.0

Customer did not leave a comment.

Roberto Acosta 
Rating:
4.0

Customer did not leave a comment.

Jonathan George 
Rating:
2.0

The wiring for the trailer was flickering making the breaks and turn signals go on and off randomly. The guy told me to put on my 2” ball so I did and said it was too big and had me put on my 1 7/8s ball. Trailer almost fell off on my way to the house. I put my 2” back on and it worked perfectly. However the lights didn’t work right my whole trip.

Samuel Porter 
Rating:
3.0

Customer did not leave a comment.

Matthew Breaux 
Rating:
1.0

Way too overpriced!!!!

Karina bondurant 
Rating:
3.0

People are nice, but this location missed on truck availability, furniture blankets and not automatically giving me the $50 discount for giving me a smaller truck than ordered. I have to get another rental truck today to finish the job by myself even though I had hired help yesterday because of the smaller truck size. It will cost me way over $50 in rental fees and time. And this time I decided to go with Penske.

Joshua Stan 
Rating:
1.0

Mess of a location

Justin Dalrymple 
Rating:
4.0

Customer did not leave a comment.

Richard Jensen 
Rating:
3.0

Although the location was basically convenient. There was only one staff member, and I had to wait for individuals making store purchases although I arrived before them. The bay of the truck was not clean. Also, I made this same trip the weekend before and received 41 miles. I eliminated one stop from the trip the week before, but was shorted 10 miles and charged for 11 additional miles. I'm unclear about what changed. Overall the truck itself worked well. one point note the smaller trucks do not have a ramp, so it was a lot of climbing in and out of the truck. If I had realized this I would have definitely reserved a larger truck.

VR Small 
Rating:
4.0

I can't give an input for improvement at this time.

WILLIAM BARNHILL 
Rating:
3.0

Consider UPDATING your address to 2405 E STATE W Hwy 121. I used the address provided and my GPS directed me to a location that was 10+ miles away. Include the word STATE!!!!!

Wanda La Russa 
Rating:
4.0

Customer did not leave a comment.

Sam Shica 
Rating:
3.0

Customer did not leave a comment.

James Dawson 
Rating:
2.0

The truck died 5 times while I was using it. When I called customer service no one could do anything about it for 2-3 business days. This was an infuriating experience.

JOSHUA LOTT 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gallia 
Rating:
3.0

Customer did not leave a comment.

Kenneth Gallia 
Rating:
5.0

Customer did not leave a comment.

Malcolm Kelly 
Rating:
4.0

Customer did not leave a comment.

STEVE MOORE 
Rating:
2.0

The truck is very hard to crank! You have to sit for 10-15 minutes wiggling the key to get it started. I do not recommend people here because he never communicated anything with me about the vehicle. Poor service and a waste of money

Deshonia Hedrick 
Rating:
1.0

Customer did not leave a comment.

vanessa mcbath 
Rating:
4.0

Customer did not leave a comment.

David Maldonado 
Rating:
3.0

The truck had popcorn all at the drivers side, dead flower at the passenger side, some remnants in the truck from previous people who rented the truck.The people who work at Valero gas station had slight difficulty answering my questions. I had questions regarding box sizes over the phone and just stated they didn’t have what I needed. I was ok with that, I’d have to find the tv box elsewhere. Luckily, when I got there the box was available. The Hans Valero location has minimal size boxes to offer and there is a language barrier. On the other hand, despite the language barrier the person was very friendly. I received a call the day before to confirm my pick up of a 20’ truck and the car trailer. I was lucky that my boyfriend was there since hitching a trailer is not my forte’s. They were very flexible, I first picked up my truck to pack it then went a day after to hitch the trailer and drive my car onto it. Overall, my experience was good.

Rosa McEnery 
Rating:
5.0

Customer did not leave a comment.

Lydia Carrasquillo 
Rating:
5.0

Customer did not leave a comment.

Artem Zagrebin 
Rating:
5.0

The staff was great and very nice. Efficient and made pickup and dropoff very easy. The truck ran well. Only improvement was how dirty the interior was. Cupholders were disgusting and the interior had not been wiped down in a long time. However, I would use them again because the transaction went so well and they were so nice!

Suzanne Sheehan 
Rating:
3.0

Customer did not leave a comment.

Edward Jaso 
Rating:
5.0

Customer did not leave a comment.

Celia Baccus 
Rating:
4.0

Air conditioner in truck did not cool very well. Thanks

Maria Scott 
Rating:
5.0

Customer did not leave a comment.

Anthony Huggins 
Rating:
2.0

Customer did not leave a comment.

Yusuf Songur 
Rating:
3.0

Customer did not leave a comment.

Wayne Hand 
Rating:
3.0

Customer did not leave a comment.

Alexis Galloway 
Rating:
5.0

We really needed the light inside the bed to work cause we work at night and it was broken.

Jeswin Varghese 
Rating:
2.0

I was very disappointed with the vehicle rented. The cab was not cleaned, the driver door stripping was torn down the side which obstructed view and the cargo area had gas seeping from the gas tank into the back. I was then overcharged for gas because the tank was at a quarter when I picked it up and that is what is refilled to. I will not be paying the overages.

Erika Ridgeway 
Rating:
3.0

Truck turn signals and brakes not working properly.

Victor Hernandez 
Rating:
5.0

I don't know they where pretty 👍

JOHN TAMBUNGA 
Rating:
1.0

The guy at the gas station took 30 minutes to give me the keys, he was talking to his friends and he didn't care that I had 10 minutes waiting, terrible customer service, he charged me a different amount than the one he told me, I had already paid online and told me that at the cashier I had to charge again otherwise he wouldn't give me the keys and in the end he told me an amount and charged me a totally different extra

Alejandra Hernandez 
Rating:
3.0

Rental truck left an oil leak on my driveway. Suspension on the truck was bad. Maintenance needed.

sam aguilar 
Rating:
5.0

Customer did not leave a comment.

Nizar Omar 
Rating:
3.0

Customer did not leave a comment.

Terry Cooper 
Rating:
5.0

Customer did not leave a comment.

Krishna Nemani 
Rating:
5.0

Easy in and out, and a friendly manager.

brett walley 
Rating:
5.0

Customer did not leave a comment.

ROBERT SMITH 
Rating:
2.0

No air conditioning in the truck!!! When it’s 100 degrees out, you let the dogs rookie that are renting your equipment know ahead of time!!

Marsha Isbell 
Rating:
5.0

Customer did not leave a comment.

Farzana Khan 
Rating:
1.0

Upon arrival after working a 12 hr shift in 102 degree weather, I arrived to be given a truck that wouldn't even go into gear. Not only to mention my rental was for 4 pm and i didn't leave out the store until almost 5 because I had to wait for the 1 person in the store to finish with other customers checking out with other stuff. Then once my truck was switched out for another there was no gas and I was charged a fuel fee for a truck that had no fuel.

Justin Edwards 
Rating:
3.0

It took numerous tries to start the engine every time I turned it off, as if the key wasn't making good contact with something, which was frustrating. That was reported when the truck was returned. Otherwise, the rental was clean, ran well, and customer service was dynamite!

Dow Douglas 
Rating:
5.0

Customer did not leave a comment.

Andrew Azzam 
Rating:
5.0

Customer did not leave a comment.

John Crown 
Rating:
2.0

The driver door would not close properly at all. The gas cap was missing from the vehicle as well. And the rented Dolly was broken as well. This location is poorly managed, and the staff did not speak proper English. I recommend restructuring.

Omar Nafea 
Rating:
2.0

The horn of the truck was not working, extremely dangerous. Not going with Uhaul next time. Already complained to the guy at the store.

Rohan Shirodkar 
Rating:
1.0

Your network went down and made me late to my move. Your agent forced me to buy a bigger truck than the one I reserved over the phone telling me the one I reserved "wasn't ready." He ran my card for $160. Only later in the evening was the price corrected to still $20 more than I was quoted on the phone. Will not be using or recommending business again.

Caleb Houston 
Rating:
5.0

Customer did not leave a comment.

Efrain Martinez-Ventura 
Rating:
5.0

Customer did not leave a comment.

Annette Tritico 
Rating:
5.0

Customer did not leave a comment.

Laylon Tucker 
Rating:
4.0

There’s only one person at the counter and he hast to take care of all the people buying things from the store as well as renting U-Haul equipment out so the wait time can be quite a bit. But it’s still a convenient close location.

Greg Quinn 
Rating:
1.0

Customer did not leave a comment.

Beatrice Massaro 
Rating:
5.0

Customer did not leave a comment.

William Johnson-Ofoagbu 
Rating:
1.0

I did not rent this truck. This was a stolen identity rental.

RICKEY HERRON 
Rating:
1.0

The worst damn experience of my life. I would expect what I went through with a trashy ass company .. it was ridiculous how raggedy that truck was and yall sent it out

Eboni Dixon 
Rating:
1.0

I’ve never rented a Uhaul so I honestly didn’t know what to expect. The move was hectic so I didn’t catch the overcharge until recently. All fees were expected except I only had less than 30 miles and they charged me for 50. I initially thought it said 30 miles on the receipt but the math was off. I would’ve just let it go since I only put 27.8 miles on the uhaul. So I just figured whatever… they inflated a little. I filled up with gas completely at Velero (the actual drop off location). I didn’t even have a full tank to start but was exhausted and wasn’t trying to be exact on gas. How they inflated the miles to 50 is ridiculous. That’s $24.69 more than I should’ve paid. Will never rent from this location again.

Stefanie Backer 
Rating:
5.0

Customer did not leave a comment.

KeShann Miller 
Rating:
2.0

The address provided by uhaul was not accurate

David Hector 
Rating:
4.0

A couple of notes: people who own /run this location are very nice. Location all depends on where you are coming from - but access is relatively easy. Condition of equipment- what can you expect from a 110k mile truck. For me… way to much for my preference l. (I like newer equipment :). Also - check the operation of the a/C … it goes off & on. When it’s 115 degrees- that seems odd?? Also - truck needs to be washed - windshield- de bugged. A bit to dirty for my liking for sure. I brought that up to the attendant.

patrick sanger 
Rating:
5.0

I originally was reserved for a different location, in which an employee took my reserved truck due to whatever the circumstances where which caused me to have to Uber across town and spend unnecessary funds. Really was not happy about that

mike green 
No reviews have been submitted for this location.

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