Customer Reviews for Hannas Mobil
(U-Haul Neighborhood Dealer)

Rating:

1.0

attendant was very rude and extremely difficult. was not patient or understanding.

Rating:

5.0

When I called to change my pick up time someone from corporate answered. They were able to assist me. I think it’s a better process and we had a clear understanding. Keep up the good management.

Rating:

5.0

Had great service.. professional and helpful

Rating:

5.0

Great service and fair price

Rating:

2.0

The vehicle was not very clean and shocks felt like they were going out

Rating:

3.0

The location was not the deal breaker so much as your website not working properly. Had a hard time navigating it even with full cell service. After 8-10 mins of failed attempts to get to the last steps I finally called in. The rep was very helpful and apologized for the kinks on the website. She was able to gets us through to the last steps and we were able to use the rental. The only things I’ll say about this location is that, it’s a VERY busy corner. Cars coming in and out of ever location, we did have to wait in line another 10 mins because the attendant was assisting another U-Haul renter and they also had issues. Plus the wait of letting people who were just there for gas or snacks go before us cause we knew we might be a while. I’ve used another location rental and will probably use that one instead of this recent one again.

Rating:

5.0

I was unable to check in via the mobile. I don't mind going to the counter but the app didn't work.

Rating:

4.0

I still haven’t received an adjusted total for what I owe or what I’ll be credited. I’d recommend having this information be available shortly after returning the truck. Thanks!

Rating:

3.0

I had a very frustrating experience with the check out process at this location. They could not process two separate credit cards because their system would freeze. The fact that it was not an actual u-haul location and with little support from u-haul themselves made it all the more disappointing.

Rating:

4.0

Staff friendly and very helpful ! The gentleman made it easy and simple.

Rating:

5.0

Very helpful.

Rating:

4.0

Regular drop off. Did the inspection and completed the return. No issue.

Rating:

5.0

The service was excellent it was next to my resident people who help these were very helpful thank you very much

Rating:

1.0

I Was charged $25.00 for fuel after we were given the truck on empty in which the truck was dropped off with more gas then what was given in the truck! I will be disputing the charge!

Rating:

4.0

U-Haul support team did not answer when the gentleman needed their assistance. When I returned the truck the store clerk again tried to call and his call was not answered by U-Haul support.

Rating:

5.0

Fast, Friendly and Very Easy

Rating:

3.0

Check out was time consuming and constantly interrupted.

Rating:

1.0

My scheduled pick up time was at 7 am and I wasn’t able to pick up the moving truck till 8 am which delayed me an hour on my move day .

Rating:

5.0

Everything went very smoothly as usual. I love rentingfrom Uhaul

Rating:

5.0

Easy to make reservations. Easy to pick up vehicle. Price per mile on line did not match price at the counter. May need to be updated

Rating:

1.0

I was charged more than a day not good

Rating:

1.0

It is very sad to see how customer service is non-existent anymore, and also it is very concerning those large companies like Uhaul do not care about their customers. I hope that someone really cares about the image and services that Uhaul promotes via partners and independent locations. I had the most unpleasant experience on this last rental. I will never go back to rent at this location (Hannas Mobil 14206 Mulberry Dr, Whittier, CA 90604), and will never recommend this location to any of my networks. They have the worst customer service and equipment is not the best. I someone cares for more details, you are welcome to contact me , Robert San Luis (562-686-2471).

Rating:

2.0

bad attitude service.

Rating:

3.0

Not make an issue when off by a gallon of gas.

Rating:

3.0

Second time the truck I’ve driven has had bad handling. Unfriendly staff.

Rating:

1.0

I did not have the drop off location information with me when I picked up the truck. I told him I have poor internet service on my phone. He said if I don’t have the drop off address he can not help me until he has that info. While telling me this he was on the internet watching YouTube videos. He could’ve helped me find that information if he logged on his computer, but instead he wasted my time and I tried to call UHAUL ANd wasted 30 mins of my time. Truck was messy and had coffee stains in the inside. I wouldn’t recommend doing business w/ this location in WHITTIER EVER!

Rating:

5.0

I was trying to use your website to make my reservation and it was a disaster. It kept making me input the information over and over. I was trying for 40 minutes and still nothing. I gave up and went to the location. Luckily the gentleman at the location was able to help me. He made everything stress free. So Thankful For him.

Rating:

4.0

I was scheduled far from my requested area

Rating:

1.0

Very rude and even if i was a customer he told me to hold on so he can get his other customers and he didnt want to re due my contract for next day because i maid a mistake and wanted it for next day and told me no and charged me double when he said he wasnt gonna charge me double just the 19.99 plus 10 insurance and he is rude and didnt even check the van before cause when i got it was dirty .. Very rude and does not help u when ur a customer as well in his store ...

Rating:

3.0

The gentleman that assisted us was super nice and friendly. He had to run the gas station and the checking out process at the same time but it wasn’t too big of a deal. The balance of this review Is in regards to the specific location but to our uhaul experience overall/website. Website is not in real time. We needed a 20ft truck and had selected a location the “had” it. We were then informed the day before our move we would have to drive 45 mins to a different location because they had what we wanted. We ended up having to opt for a smaller truck at a closer location. We also had scheduled movers for 8 am and planned to pick up the truck at 7 am (as this was an option on the website). We were then told we couldn’t pick up till 10 am regardless of what we had put on the website.

Rating:

1.0

The worker at this Location Could not find my payment I had already completed over the phone. He did not make any effort to help to see what had happened with my payment, he just wanted to charge me again. He was very dismissive and not helpful at all. I called the Uhaul customer service number myself and resolved it. Finally, he completed the transaction and just Gave me the keys. No walkthrough with the truck, no info. He also did not give me my blankets that I had paid for. Dismisive

Rating:

4.0

Was asked for drivers license even though everything was already done online. Process took longer than expected.

Rating:

1.0

Better customer service. The workers here are rude.

Rating:

3.0

Horrible experience, I will never use UHaul again or recommend you! I was notified at 605pm the night before my reservation that I had to pick up my UHaul 88 miles from the location I chose. It was a 3 hour round trip just to get the UHaul. I had to find new help to load and get a ride to UHaul being that my car was already in Southern CA. All that was compensated was the miles, ridiculous! You’ll made a already stressful situation of moving that much more stressful. I asked to be compensated more and that was it! That is the worst customer satisfaction experience coming from someone that’s been in customer service for 26 years.

Rating:

2.0

Never again will I return to hannas mobil u haul rentals. The van hadn’t been washed in months. I asked Gabe iff he could wash it in the gas station car wash and he said he would only clean the windows!!!!!!!. Very disappointed

Rating:

5.0

Thank you.

Rating:

3.0

My dolly was missing. Which made moving down stairs impossible.

Rating:

5.0

Customer service was fantastic, helpful, funny and courteous.

Rating:

5.0

Very friendly staff! Great service, quick.

Rating:

5.0

very nice and helpful to me

Rating:

1.0

I registered online. I checked in online. And they had no record of it. And to top it off, during this pandemic when we’re all supposed to be social distancing, he handed me his phone and I had to talk to a UHaul representative. So I had to use a phone touched by and breathed upon by someone else and put it close to my face. I will now have to closely monitor myself for the next 14 days just because of this!!!!! I was outraged. And when I handed him his phone back and said I needed hand sanitizer me told me to wait so he could finish his call with the UHaul representative. I will never go back there and I will never recommend it.

Rating:

5.0

The only inconvenience is not taking any cash up front ... other than that thanks guys

Rating:

2.0

Person not friendly. customer service not his thing.

Rating:

2.0

Improve contact free handoff. Despite online checkin we had to get keys in station. Attendant did not understand our concerns due to language barrier, touched our cards with bare hands and no sanitation available. He did not wear his mask and when prompted, only partially covering his mouth.

Rating:

2.0

Although nice, the attendant didn’t seem to have much experience with rentals. I felt the check in and check out process took far too long.

Rating:

1.0

The system wasn’t working and I was there for a hour and a half before someone called us to help us

Rating:

5.0

Super experience. Helpful and friendly folks at Hanna's. Thanks

Rating:

4.0

Your prices are too high!

Rating:

5.0

Excellent service and equipment. Highly recommend this location to rent a U-Haul!

Rating:

3.0

que sean mas rapidos, me tardaron mas de 30 minutos en la gasolinera para poder darme el vehiculo.

Rating:

1.0

Employee was extremely rude and condescending, could not have been a bigger jerk.