Make sure the truck is available before appointments. The downgrade cause me not to have enough space
Dameon M.
Customer Reviews for Hane Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Tie rope for load and Best lock sistem for rroling gate
gerardo R.I will never rent from this location or recommend this location. Worst customer service and it claims to be a 24 hour drop location and it is not indeed. They hit you with extra charges due to their inconvenience of locking gate up at 6pm and don't tell you. And when u go drop off you can't so now your stuck addition day with rental. That's there way of scamming ppl to have to pay extra rental days.
Araceli L.Nothing. Everything is fine.
shawn H.We rented a 20†truck to move our mattresses for our small business, on a rainy day thinking they were going to be fine but they weren't. We had about 15 mattresses and some of them were wet. The truck had a puddle of water by the time we took them out.
Joanna C.I came here with my dad and was unable to be present when he turned in the truck. I was scared that he would be overcharged because of what I have experienced. To my surprise and satisfaction, this location has proven to have ethical practices and I would highly recommend it to everyone. They didn't do anything that made us question their calculations and everything was 100% accurate. This made my father and I both say that we trust this location.
James E P.Reduce the Mileage Costs.
Phillip B.Good choice great costumer service
Nissim A.customer service is excellent I was greeted upon entering. I would definitely be back.
Maria F.Make sure you all correct credit card information, because the account will freeze and if your customer needs to get something from U-Haul the computer won't allow.
Claro H.The staff are super awesome! Doesn't get netter than this. Easy in, easy out. No if ands or buts!
Mario R.When I try to return the truck the log in would not let me complete my location they need a better system that why they charge people to get get the extra $20 dollars and that not right bad business
MELIA N.Everyone was nice and I felt welcomed definitely will recommend this location.
STAR M.This location charged me for an extra day when I was not to be charged. When I found out I was charged I told them well since I've been charged for an extra day. I'll come back and pick the truck up again. And I was told I could not do so because the truck had already been rented out to someeone else. Talk about double billing on Uhauls part Man O man this is some real evil shit!!!
Dorla H.Continue to do what you do Excellent customer service skill I will be using them again thanks
Patricia L.Great customer service!
Irma M.Very friendly excelente service
Jose M.You really don't give everyone the true mileage
keith W.truck was dirty, took about 25 minutes for them to pull my truck out, and the supplies i ordered along with the truck were not ready.
David H.I have no complaints The gentleman that assisted us was very helpful.
Maria G.Buen servicio y saben explicar bien todo
Martin P.The mileage was incorrect and the amount of gas at check out was incorrect on the paperwork.
marci B.The surrounding area was a little scary.
Geraldine N.The guys working there are so sweet and tried their best to make are rental so easy thank you once again
Irene B.All staff at Hane hardware were great from beginning to end! Will definitely go back.
Jomo M.Nothing. Great service
Elvin R.The service was excellent. I am very pleased with my experience.
Barbara B.Send customers theirs recite
Marcelino S.The people there were closing up walking out i try asking a question they didnt pay attention very rude
Raul M.Did not receive my online receipt for the uhaul van rental. It was returned on June 16, 2022 Thursday afternoon, as of this morning June 17th still no receipt.
Conrado G.The truck was a bit dirty, but not much to worry about. The staff was very friendly and helpful, and they got me in, out, and going without any hassles.
Emmanuel L.The entire staff was amazing. They were so helpful and worked well with multitasking. I would recommend anyone to book with them. Great people!
Latasia W.The miles the truck read I drove were more than what I actually drove. I did the math and also was using a gps to let me know the distance. I picked up the truck 1 mile and a half from my house. Drove 7 miles to were I was moving , twice. That was no wear near the 40+ miles I was charged. Very upsetting and unhappy about that.
alexander C.This pick up location was in a true value store. I had made a reservation for a 10 foot truck, included credit card details (it said no charge was due at that time) when i arrived to pick it up, the man working said he couldn't rent me that truck because there was a reservation for it the next morning at 10:30 and I needed it the next morning until about 11. He precedes to tell me that they don't have any other 10 foot trucks but I could rent a 15 footer. At this point, it's almost 4 in the afternoon and I desperately needed a truck! Instead of being able to transfer my reservation and keep the same form of payment, he charged me $98 and said that if I returned it I would get a $66 refund (which makes more sense because the 15 foot trucks rent for thirty bucks a day) First of all, an important detail to recognize is that the gas light was on when it was given to me. The thing was completely empty. Next, upon return, the gauge was a fraction of a hair below the quarter tank mark, and one might think that due to the fact that there was nothing but fumes when I picked it up, the guy might give me the refund, but he did not, and to make matters worse- was rude and antagonistic! I was already charged almost $70 for the gas alone- I understand that gas is very pricey these days, that's why you charge a $1.09 per mile! This guy just seemed to go out of his get more money out of me! He wouldn't even honor the cost of the 10 footer, which would have been the right thing to do after refusing to rent it to me. I have rented a lot of U-Haul in the past several years and this is the worst experience I have ever had! This place should not be allowed to facilitate U-haul customers! I never write complaint reviews but then again, I never felt so cheated and taken advantage of with any of my other rental experiences.
kara B.Explain what i'm getting into much more clearly before renting the Uhaul. i was overcharged for a lot of things i was not expecting but i do expect to be refunded.
Raul M.Quick and courteous, what more can you ask for. The place is very well organized. The trucks were clean and relatively new. Based on past experiences renting equipment in other places I expected it to be 15-20 minutes in the office. I was doing the inspections within 10 minutes and ready to hit the road.
Alexander J.👍
WILLIAM M.Incredibly friendly, knowledgeable and helpful service. We didn't have all the necessary equipment needed to use the dolly-tow and were able to purchase it at the store. The gentleman even helped us connect everything. 10/10 would rent from this location again.
Miriam E.Everyone was nice and so helpful! Super easy and straight forward! It was my first time renting a Uhaul and they made it so comfortable and answered all my questions and explained everything to me!
PENELOPE L.Service was friendly and type of vehicle was available. Vehicle was dirty inside and out. Cab area dirty, steering wheel sticky. Leaves in the cargo area. Smell of smoke and cigarettes were overwhelming. Given that we are still plagued by COVID-19 it was extremely troubling and frustrating that the vehicle was apparently not cleaned after last use. Cleaned the vehicle myself. Our family is a long time U-Haul customer and we don't recall having such a troubling, concerning and poor experience. David and Maria Melendez
MARIA M.The truck almost got stolen before I could take it and get gas for it. I was billed for two days and gas service. I was not able to place the gas in the truck. I also called. One a half hour before the return time.
Perfecto M.The lady in the front desk was effecient helpful, fast and friendly.
ESMERALDA G.Very nice location the employees were very nice very knowledgeable the place is very clean
DON Y.Thank you very much
ESTEBAN R.The person that worked the front counter had a lot of smart comments and snide remarks. He was unprofessional to the customer ahead of me and then when it was my turn, he did the same. His comments centered around my declining of U-Haul insurance and he asked about my personal insurance on my vehicle. The expressions of his opinions about my purchase was unprofessional and uncalled for. If I had the time, I would have gone to another location. He does not represent the company with integrity and excellent customer care. In addition the truck was delivered with the same amount of gas that it was rented with, one half gallon, the mileage used was 40 miles. Once I received the receipt via email, they charged of 27$ for 5 gallons of gas. Practically, that doesn't even make mathematical sense. They have ripped us off. I will call tomorrow to see about getting my money back.
GRENELLYA H.Close and convenient location fast service
LADONNA L.The friendliest customer service ever! This was my second visit to this location. Excellent phone etiquette too.
NAEJA J.Excellent service all around!!
Eduardo S.The staff at Hane Hardware were pleasant and helpful. I would definitely recommend them and use their service again.
Uwanda L.Acknowledge customers and guide them through the process.
DEJANEE B.We had really great service, everyone in the store was super friendly.
LORENZO B.Everything was good, not need to do anything.
FRANCISCO R.U Haul representative was courteous and professional
DAVID C.