Customer Reviews for Handy Self Storage
(U-Haul Neighborhood Dealer)

135 reviews

1500 Washington Bl   Montebello, CA 90640

(323) 560-7118

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(323) 560-7118

1500 Washington Bl
Montebello, CA 90640

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lorette Villa 
Rating:
5.0

Customer did not leave a comment.

Abel Lara 
Rating:
3.0

All as expected.

jorge ramirez 
Rating:
5.0

Fast and friendly service. Have been using for a few years. I will definitely come back and recommend to family and friends. Thank you

Daniel Morones 
Rating:
5.0

Customer did not leave a comment.

dongdong chen 
Rating:
5.0

The only thing that can improve for this location would be the internet service.

Oscar Jara 
Rating:
3.0

The girl at the front desk when I went to rent one of your Truck on Tuesday morning was kind of Rude and wasn’t to helpful. She had a whatever attitude.

Ray Rivera 
Rating:
5.0

Customer did not leave a comment.

John Flores 
Rating:
4.0

Customer did not leave a comment.

Manuel Flores 
Rating:
5.0

Not much. Already pretty good experience

John Flores 
Rating:
5.0

I found not clean the vehicle

Jorge Lopezdelabarra 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE ROSALES 
Rating:
5.0

Have online availability match office hours. Example, if the office opens at 9am, online rental availability should reflect that.

John Flores 
Rating:
5.0

Keep it the same, everything was good and quick

Francisco Corona 
Rating:
5.0

Both the check out process and check in were quick and easy, would recommend and come back! The only thing I think can improve this location is to have a one time gate code to open the gate to return uhaul if store is busy with multiple customer as it is a tiny front parking lot.

SIU CHENG 
Rating:
3.0

The Associate did not offer to go with me and check the truck I informed her that I added gas and had gone 10 miles past my initial estimate. She said don't worry well update the charge. I was charged $13 for gas when I left the gas gage exactly where it was. Not honest. I ended up paying $15 plus 13 dollars worth of gas for the 30 miles I drove

Paola Hidalgo 
Rating:
5.0

Good costumer service

PAUL MORALES 
Rating:
2.0

Customer did not leave a comment.

Luis Escamilla 
Rating:
5.0

I had to extend this rental several times due to the job repair I had to compete. It was easy to call and extend the rental period without a problem. No issues to report, great service.

Edward Gomez 
Rating:
5.0

Customer did not leave a comment.

Carlos Andrade 
Rating:
3.0

The van was really dirty

Miguel Salmeron 
Rating:
5.0

Every aspect was excellent.

LAURA GARCIA 
Rating:
4.0

Customer did not leave a comment.

jaime equihua 
Rating:
5.0

Perfect service,

CEVAT AYTIMUR 
Rating:
5.0

Thank you for your mini van and I love the service

KENNETH CARULLO 
Rating:
5.0

Customer did not leave a comment.

Tina Sunner 
Rating:
5.0

Customer did not leave a comment.

RICHARD BENSON 
Rating:
5.0

Customer did not leave a comment.

ROSA ARIZMENDI 
Rating:
5.0

Customer did not leave a comment.

Aladino solano 
Rating:
3.0

Mobile check out is not user friendly at all.

Aron Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Javier Hernandez 
Rating:
1.0

The pick-up appt was for 9am, the clerk did not show up until 9:38. The clerk also had an attitude and not at all professional, it is obvious that the clerk lacks interpersonal skills. Secondly, I asked for an appliance dolley and what i got a a simple dolley. Worst experience ever. I will never consider renting from UHAUL again.

Daniel Quiroz 
Rating:
5.0

The drop off was easy peasy and the personnel at this location was very helpful.

NEETU SANGTANI 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA HERNANDEZ 
Rating:
4.0

Truck cargo had an dirty egg foam bed topper in it and no lock to secure carho

PEDRO ALVAREZ 
Rating:
3.0

Customer did not leave a comment.

alex soto 
Rating:
5.0

Customer did not leave a comment.

MARY VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Sandra Flores 
Rating:
4.0

Customer did not leave a comment.

Sandy marin 
Rating:
4.0

Customer did not leave a comment.

Sandra Flores 
Rating:
5.0

Customer did not leave a comment.

Jessica Mancia 
Rating:
4.0

Handy Self Storage location was fine, overall experience was terrible due to other location (UHaul East LA) not having my reservation. No notifications or courtesy. Wasted my time and not even an apology for it

Andrew Sun 
Rating:
2.0

The employee who will give the truck be more informative and explain details over the vehicle and the contract.

MANUEL ROSALESMARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Ivan Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Iris Hernandez 
Rating:
5.0

Customer did not leave a comment.

Ryan Rice 
Rating:
5.0

Miguel was helpful in every way. He was courteous and friendly, ncluding when I returned and he had three other customers. He seemed to handle everyone with equal ease and attention. Considering renting a space.

Armando Duron 
Rating:
5.0

Customer did not leave a comment.

David Quintero 
Rating:
5.0

Customer did not leave a comment.

Ryan Rice 
Rating:
3.0

At both of the places I rent from the vehicles were clean on the inside but dirty on the outside.

Chris Tavianini 
Rating:
5.0

Customer did not leave a comment.

Martin Sanchezmendez 
Rating:
5.0

Customer did not leave a comment.

Elisa Sauceda 
Rating:
4.0

Van was clean and well kept. Pick up/drop-off process was very easy and staff offered to stay a little past closing for me to pick up the van, which was super helpful. My only complaint would be that they are hard to get in touch with by phone. Often times went straight to voicemail, but I never got a call back, so ended up calling over and over until I reached a person. Once I was actually able to talk to someone he was very accommodating.

Julia Arvanites 
Rating:
1.0

The front desk personnel is rude, lazy and irresponsible. They charges me for 2 day although I hold the car for 4.5 hours only. Opened case, and nobody wants to help me, they just pass me form one to another, and they don't care about business reputation at all, will never go this place again, and make sure everybody knows it!

Gagik Petrosyan 
Rating:
4.0

Customer did not leave a comment.

Elias Solares 
Rating:
4.0

Customer did not leave a comment.

Gary Esposito 
Rating:
3.0

Customer did not leave a comment.

Valerie Ortiz 
Rating:
1.0

The manager was beyond rude. After taking my credit card information he insisted that he needed to speak directly with my emergency contact. When I explained that my husband who was my contact was an attorney in court that day and without a phone he wasn't going to rent to me unless he could speak with someone. I provided another individual who he called and told them they would be responsible for thousands of dollars worth of charges if anything happened to the van. I have never heard of anyone doing this to a customer previously and I have rented from UHaul for years. I will never again. His employee apologized for the manager's boorish behavior when I returned the van and explained that he was an asshole. I believe the manager's name was Jessie and he should not be the one dealing with customers.

mindy gasteier 
Rating:
4.0

when reviving the vechile it wasn't clean ( dirty ion the outside , driveside had a mess ) , customer service was good , little issue with the mileage ( got corrected ) , also wish I had more tome with the vechile .

Anthony Monteverde Jr. 
Rating:
1.0

Horrible Service

JAVANAE WHITE 
Rating:
3.0

Customer did not leave a comment.

ARA BALAYAN 
Rating:
5.0

The staff was extremely helpful, fast, and efficient. We were able to move our stuff in less time than we originally planned.

jesse stewart 
Rating:
5.0

Customer did not leave a comment.

parvis Banafshe 
Rating:
4.0

Customer did not leave a comment.

Nina Do 
Rating:
1.0

the truck i reserved was already reserved for someone else, i end up having to take a much smaller truck, and instead of one trip i had to take two trips which cost me double of the milage. this is not acceptable

wun chau 
Rating:
5.0

Your company employees are totally customer service orientated, accommodating, and do a great job of clarifying the terms and options of the truck rental process. I have used U-Haul Rental Co. before and will continue to use them whenever the need arises. Thank you.

geraldine guzman 
Rating:
3.0

Customer did not leave a comment.

SAL MENDEZ 
Rating:
5.0

Customer did not leave a comment.

king hoi chan 
Rating:
5.0

The employee was late to open the store. It slightly delayed my move but that's the only issue I had.

Michael Gutierrez 
Rating:
5.0

Perfect experience

Philip Li 
Rating:
3.0

It was a fairly crowded storage area but everybody there was very nice and accommodating.

Tim Kabeary 
Rating:
4.0

Customer did not leave a comment.

Jimmy Tam 
Rating:
4.0

Parking lot difficult to enter and exit. I didnt sign up for insurance on line. At least I didnt think so. Guy at store didnt mention so I paid extra $14.00.

DEBORAH CAMARA 
Rating:
5.0

Customer did not leave a comment.

Soman Singh 
Rating:
1.0

It would be nice if your employees opened up on time. It seems that they work at their own accord. Apparently lacking management. I would never do business there again

alex loza 
Rating:
3.0

Customer did not leave a comment.

Eric Ruvalcaba 
Rating:
5.0

Customer did not leave a comment.

jovani jimenez 
Rating:
3.0

Customer did not leave a comment.

Ruben Perez 
Rating:
3.0

Unfortunately, the employee was covering down because the original worker abruptly quit. There was a high language barrier.

Alejandro cuevas 
Rating:
5.0

The Representative was very helpful and location so close by. Thank you.

Rosie Felix 
Rating:
2.0

My brother was at store to take care of renting truck before the store closed. Gave credit card info. over phone. Man at store didn't write it down, so my brother called me back to give it to the man again. VERY UNPROFESSIONAL. I told my brother I was driving through heavy traffic so I will rush to store to do transaction in person, My brother called my again to say to hurry because the man told him he is closing. This was at 3:40pm, the store closes at 4pm. I'm never renting from this location again.

Marty Palma 
Rating:
4.0

I returned with 1/4 tank as requested but when billed they marked less than a 1/4 I did not get my $6 credit!

Raymond Rodriguiz 
Rating:
4.0

Windshield on the van was filthy, and it's not apparent that facility has windshield cleaning supplies.

Frank Commanday 
Rating:
5.0

Customer did not leave a comment.

Marisa Tamayo 
Rating:
1.0

Customer did not leave a comment.

Kimberly Ocampo 
Rating:
5.0

Customer did not leave a comment.

Michael Kim 
Rating:
2.0

Cab of Truck was dirty, cigarette butts were left in the ash tray. the inside door had some sort of bubble gum stain on the handle, someone spilled coffee or soda on the back wall and it was never cleaned up. The smell from all this was a clear indication that the truck had not been cleaned in a long time.

Santiago Cardona 
Rating:
3.0

Customer did not leave a comment.

Eric Alaniz 
Rating:
5.0

Young man who helped was great nice clean location, but the van I rented had such a dirty windshield that I had to stop at a gas station to clean it, and I was not able to locate the Hazard button on this vans dashboard. Other than that I had a good experience.

hector sanchez 
Rating:
2.0

The truck was dirty inside and outside. The thing that I didn't like the most was the inside smelt like cigarette smoke. The parking is terrible at this location.

Steven Saucedo 
Rating:
2.0

Customer did not leave a comment.

Ronald York 
Rating:
3.0

I paid 30.37 credit and 68.?? Cash and today saw my bank account was taken another 30.37 if we have a contract you can't charge me 31$ more then what I already paid without signing or knowing anything this is bullshit.

michael murillo 
Rating:
5.0

Customer did not leave a comment.

susan weinman 
Rating:
5.0

Customer did not leave a comment.

Aaron Chin 
Rating:
5.0

The service was great, the worker was very helpful. Thank you!

chelsea wirschem 
Rating:
5.0

all is well and excellent, very friendly staff . . .

Manuel Belmonte 
Rating:
5.0

The official uhaul website was down the whole day, had to fax doc.....wasted my time.. sucks

wun chau 
Rating:
4.0

Customer did not leave a comment.

Joshua Reyes 
Rating:
4.0

I'm confused why i rented it for about $25 and the bill ends up being close to $100? 92? what a rip off!

Luis H. Chaidez 
Rating:
5.0

Customer did not leave a comment.

Maria Ortega 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top