Comentarios de los clientes para H&R LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de H&R LLC

Clasificación general:

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Jamison G.
Clasificación:

Someone was sleeping inside the cabin of the truck I was picking up.

Cadena B.
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I was charged for 2 utility dollies. I requested the 1 dolly however I found it was not in the truck. I had to return to the store to get it. The service was less than satisfactory. I had to complete the ordering process again and was obviously charged for other things. I will not use their trucks again.

Jessica L.
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El cliente no dejó un comentario.

ANTOINETTE S.
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El cliente no dejó un comentario.

Monica L.
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The customer service rep at this location are very rude.

Valerie B.
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Next customer make sure you have dolly's available.

WEI-CHIEH F.
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The staff H&R LLC is not doing well!!! I return the truck the same day afternoon, also I asked him for the recipe, but he said it will be mailing to my email. After three days I did not get any mail, but my credit card has been charged 3 times!!!!!!! what the heck??? I reasonably think he did this deliberately as if he forgot to close or comment that I have returned the truck and charged me more money!!!

Markeith M.
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El cliente no dejó un comentario.

Philip F.
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The location was fine, though slightly out-of-the way, but the online key pick-up system worked well. It wasn't clear to me how I was meant to get the dolly I reserved, so I just hoped it would be in the truck, and it wasn't.

Avi R.
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Trucks were far from the office. Office wasn't familiar with my reservation (Had to ask for a dolly and blankets)

Julia P.
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This location was changed from the one I had chosen and is in a bad part of town. I didn't feels safe returning it here.

Catherine B.
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Customer service was nice

Alexandra M.
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El cliente no dejó un comentario.

Jeffrey O.
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stop smoking weed

Edward L.
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driver side mirror was broken on arrival. vehicle parked on busy street. no staff to help. unsafe neighborhood.

Shantia T.
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El cliente no dejó un comentario.

Marla H.
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El cliente no dejó un comentario.

monique F.
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Felt like was overcharged

ciara B.
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First they were not even open at the time I had reserved... Didnt get there until 9:15 my reservation was at 9 second the customer service was beyond HORRIBLE!!! The guy was trying to conduct business with other people then detectives came in questioning another employee about a stolen phone that they might be selling so the guy that was suppose to be helping me starts yelling across the store. It was just unprofessional I'll never rent another Uhaul from there again

Devon D.
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They need to focus on the customer more less talk more work the wait time be to long when i already reserved the truck

OKOYE T.
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El cliente no dejó un comentario.

adrian A.
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Quicker service. Great service

Erika W.
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Poor customer service

Cynthia A.
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The sales person was very nice.

Haley N.
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-1: Location or corporate booked me for a 20' trailer even though reservation says 15'. This caused a delay once I got to the location for my 24/7 check in, since the vehicle did not match my reservation. U-Haul should've sent me a note letting me know this ahead of time. -1 When trying to receive help for this issue, I was stuck waiting outside in the cold for thirty minutes and got transferred 4 times. The last representative finally told me that they were only charging me for the 15' price, even though that was the FIRST question I asked the first representative I talked to! -1 star for even switching out trailers to begin with! I get in theory I should be happy because I got more space for free. HOWEVER, I was doing a long local move so the clearance information on the vehicle is crucial. Had I reserved a 20' and got a 25' I definitely would've had clearance issues and needed to take an alternate route, thus unintentionally making my travel time longer. PS I would make sure you had adequate cell towers near drop off locations, especially since location services are required for remote drop of. Neither Myself nor my friend were able to get a strong enough signal to complete the drop off process. Luckily I was done early and the representative was able to complete the drop off for me.

OKOYE T.
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The truck smelled like smoke was very dirty. They also charged me for 2 days and I only had the truck 4 hours poor customer service.

lajaida W.
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Very disappointed, was charge for gas when the truck was brought back with gas inside of the truck , made a appointment to pick up the truck at 9:00 am & was a hour late , , the dealership was very disrespectful & not understand

EVE S.
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Yuck. Just yuck. I reserved truck for 12hrs beginning at 8am, but 5is location doesn't open til 9:10. Should be 9 but hey, 9:10 is when they opened. Your website confused me so I apparently hadn't completed the process for being given a mysterious code to get keys in the key is in a seriously bad part of town and I thought I was reserving a different location. I would not go here again. People working there said oh the truck is due back at 5. What happened to my 12 hr rental? I got back at6:30 and the guy made it sound like he was cutting me a deal by not charging me for a SECOND DAY. So shady. Never again.

SUZANNE C.
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El cliente no dejó un comentario.

Dawn T.
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I had to clean out thè truck before I was able to use it. The people who worked at this location after I was supposed to just pick the truck up at 8a had me wait until they opened The store up at 9a and I still had to wait until 945 before the paper work etc was completed. They had no respect for me standing there. I had to speak up several times to get service and the same thing happened when I returned the truck. Zero.customèr service. I will never use this location again.

Jacquelyn C.
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Highly dissatisfied with this uhaul experience. Was difficult to find where I should enter into this location, as signage was not clear. Inside the uhaul that I rented was shattered glass and trash all over the driving area, excluding the seats. Broken glass and trash was on the floor, in the cupholders, and on the dashboard area. The staff here at this uhaul are clearly not inspecting trucks after customers rent and use. Will not return to this location and may not return to uhaul at all. Very disappointed. The staff working here were pleasant but this was unlike any uhaul rental facility I have ever encountered. This location was basically a neighborhood store selling typical products you would find a gas station - no one was coming in other than myself to rent a uhaul. Very odd scenario and I would not recommend.

Liz S.
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El cliente no dejó un comentario.

Ronnie S.
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El cliente no dejó un comentario.

EMILY V.
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El cliente no dejó un comentario.

Amanda J.
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El cliente no dejó un comentario.

Jimmy L.
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El cliente no dejó un comentario.

Gary S.
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Not be so concerned with selling Cellular Devices. Better Customer Service. Clean Store. Be more informative about U-Haul Practices and Procedures.

Jaibong K.
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When I went the location where I intended to return (university city, MO), found out the location was wrong, the staff asked me extra charge if I wanted to drop off there. I had to driver extra miles to return to the location the Lafayette staff put. There was no one available to confirm drop-off. I had to drive another location to drop off finally. I spent 2 hrs to return the trailer instead of just drop off. It was unpleasant and unhelpful experience with U-HAUL this time.

Carmen S.
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They are not professional my mother money was kept after I had pictures of my miles and gas and they still showed no respect of others will never do business are recommend this side market/U-Haul

Matthew B.
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The mobile app kept having issues on pickup and return but the gentleman inside was helpful in getting everything fixed.

william P.
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El cliente no dejó un comentario.

Alfreda W.
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El cliente no dejó un comentario.

Stephanie H.
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This was the sketchiest Uhaul location I have ever seen (and I moved a lot during college). If they hadn't had the Uhaul truck I reserved sitting outside I would have not even known there was a Uhaul location there. If that store isn't selling stolen merchandise unrelated to Uhaul I would be massively impressed.

Ashia W.
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POOR POOR POOR!!! CLEAN YOUR TRUCKS AND DONT HAVE CUSTOMERS RIDE IN FILTH AND SAY ITS NOT THEIR(Uhaul providers') RESPONSIBILITY TO CLEAN A U-HAUL TRUCK!!! IS IT SUPPOSED TO BE THE CUSTOMERS'???...Makes UHaul fleets look bad.

Jewel W.
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No comment

Keneth R.
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El cliente no dejó un comentario.

Tiffany M.
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El cliente no dejó un comentario.

Tiffany S.
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El cliente no dejó un comentario.

Elizabeth H.
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good service responsive customer service

Lei L.
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The agent was smoking (inside the room)!

Dominique W.
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El cliente no dejó un comentario.

Corey S.
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This location wasn't the issue. It was the company overall. I booked a 17' truck two months ago, I got a call two days before saying it wouldn't be available. They offered a bigger truck for same price but it was the time that was the issue. I booked it for 8am and the only thing they had was at 12:15pm. Which wasn't enough time for us to get everything out. So we had to rearrange numerous schedules to make it work! Absolutely ridiculous. I don't understand the point of scheduling an appointment if the truck just might not be there. Customer service was awful as well trying to accommodate for their mistake. Never again will I use Uhaul. Ever

Raisaa T.
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Change the location it is very unsafe neighborhood. Also I was shown a different charge at booking and at take out

Sherita L.
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El cliente no dejó un comentario.

Daniel H.
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El cliente no dejó un comentario.

Melvin W.
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I felt unsafe at this location. I was not greeted. There was a conflict going on between the worker and another customer and there were hints that it might become physical. No one attempted to assist in unhooking the trailer or even inspecting the trailer when returned.

Rickey m. H.
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The guys didn't know what to do we had to work together they didn't have a clue!!! Very timely

Fuavuon S.
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El cliente no dejó un comentario.

Carl C.
Clasificación:

El cliente no dejó un comentario.

Jamie B.
Clasificación:

when i got there was not sure if i had a truck. Then the battery had to be put in. Apparently the night before the window had been replaced. It had rained floor board wet along with glass on floor and in door. My son dropped something down in there and unknowingly cut up his fingers.

Alex V.
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El cliente no dejó un comentario.

MICHAEL G.
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El cliente no dejó un comentario.

Jonathan G.
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Nobody was there when I arrived. Owners were not well orgabized or knowledgeable about Uhaul.

SIMON H.
Clasificación:

We rented the equipment for 9.30am. Store supposed to open at 9am. Staff did not show up until 9.45am which was into our lease time. They had no WiFi so I had to show them my contract on my phone. Thank goodness I had done express checkout.

Ian T.
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El cliente no dejó un comentario.

antoine S.
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El cliente no dejó un comentario.

Brian L.
Clasificación:

El cliente no dejó un comentario.

Georoe P.
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The renter never made it clear how much the total was. They did not give me a receipt or paperwork. They also messed up the reservation and marked it to be returned at their location. The bill was almost 3X what I expected.

John M.
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El cliente no dejó un comentario.

cynthia S.
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The ppl were very pleasant.

Elise M.
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Odd setup having UHaul key in a convenience store. Truck smelled strongly of cigarette smoke. No secure parking area.

Michael M.
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El cliente no dejó un comentario.

doris F.
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made reservations last week for today could not get truck for today ,was sent to another place they only owned one truck and a trailor just was not a good experience

Chrispin M.
Clasificación:

Charged me over $200!!! for using 1,134 miles when I only drove 683 miles. Thank God I took a picture of the odometer while checking the car! Without the picture there is no way to prove the miles driven. Will never use this location again!

ali A.
Clasificación:

Excellent location. Friendly staff.

Camille C.
Clasificación:

I ordered with the truck, a dolly and furniture pads. These items were not available at the rental truck location. I was sent to another location for them. I also needed two queen size mattress covers which I had to go to a third location to purchase.

Robert E.
Clasificación:

Unprofessional and apparently did not call in the return properly as it took several calls to straighten it out. On drop off they indicated for us to take it in back by the others and unhook. They did not help or even offer to help.

Kate A.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

Drop off location was cell phone store. Very dirty. Awful. Will not use u haul again.

No se han enviado comentarios para esta ubicación.

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