Customer Reviews for H&J Auto Sales LLC
(U-Haul Neighborhood Dealer)

260 reviews

323 E Thomas St   Rocky Mount, NC 27801

(252) 442-0137

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(252) 442-0137

323 E Thomas St
Rocky Mount, NC 27801

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service!

Kimberly Goolsby 
Rating:
5.0

Customer did not leave a comment.

William Thompson 
Rating:
1.0

0/20 stars. Do not recommend.

COURTNEY PRICE 
Rating:
2.0

Sandlot drop off location and no lighting.

Wayne R Burl 
Rating:
5.0

Customer did not leave a comment.

Howie Stephens 
Rating:
5.0

Customer did not leave a comment.

Enquincia Williams 
Rating:
5.0

Customer did not leave a comment.

PAUL WEYFORTH 
Rating:
5.0

Customer did not leave a comment.

Sherman Hardy 
Rating:
5.0

Have more representatives like the one I had she was awesome!!!!!

Rosa Smith 
Rating:
5.0

Even though there was a small issue that accrued, technical issues that I was having they helped me out right way, this was one of the best location I've been to and would recommend to others.

VERNISHA GONZALEZ 
Rating:
3.0

Customer did not leave a comment.

Annie Bean 
Rating:
5.0

Customer did not leave a comment.

Sean Webb 
Rating:
5.0

Ms. Jones was great. Had a problem uploading my license and she was there to help and took care of everything for me. Was the easiest return I have ever done. Would use them again and highly recommend them.

Marykate Coon 
Rating:
5.0

Nothing it was great and the lady helped me because I was lost and needed to find a location and she suggested I come her location and she was wonderful Thanks..

Jacqueline Scott 
Rating:
3.0

The person didn’t want to come out of his office and he didn’t even inspect the rental and told me to go across the street and unhook the trailer and drop it and when I did he told me I dropped it in the wrong spot and wanted me to go move it and wouldn’t give me a drop off inspection or receipt because I wouldn’t move the trailer.

DANILO DIRICO 
Rating:
5.0

This location was an amazing U-Haul transaction. The lady was fast, friendly, and very professional. She even helped me with my transaction over the phone because my phone was having complications. I would definitely rent from her again and recommend a friend. 10/10

Dana Sherelle Johnson 
Rating:
1.0

Customer did not leave a comment.

Rosa Smith 
Rating:
1.0

The customer miles should never be underestimated because it cost them more than what they’re told.

Lamika Hilton 
Rating:
5.0

Customer did not leave a comment.

TIARA STURDAVANT 
Rating:
5.0

Customer did not leave a comment.

Lakisha Lee 
Rating:
5.0

Very friendly staff. Made the process very simple. Very clean truck, looked new. If I ever need a rental again, this will be my go to place.

DIANE LASIEWSKI 
Rating:
5.0

Customer did not leave a comment.

David Lloyd 
Rating:
5.0

Friendly customer service, great communication. Tanisha is wonderful to work with!

Natalie Weaver 
Rating:
5.0

Customer did not leave a comment.

William Davis 
Rating:
3.0

I had turned my truck in Friday night and it wasn’t due until Saturday afternoon. I had trouble turning it in on the website so the lady talked to me on the ring doorbell and said to just put the key in the return box and she would enter it the next day. She didn’t enter it in her system until the following Monday and they charged me for 2 extra days. When I called and said something to her she talked to her manager and told me that he would return my money to me. I never received the refund.

David Nelson 
Rating:
5.0

Very professional, quick service

GERBER CARRAZANA 
Rating:
1.0

This location is so far the worse needs new employees personal very disrespectful lady in charge of uhal is very disrespectful and doesn’t need to be working customer service by far my experience was horrible will not use again or refer a friend too

Jailyn Diaz 
Rating:
3.0

Customer did not leave a comment.

Michael Zachry 
Rating:
5.0

Customer did not leave a comment.

mishaun watson 
Rating:
3.0

Customer did not leave a comment.

SAMUEL SAWYER 
Rating:
5.0

There needs to be a sign either in the cab or in great big letters at the top of the contract that if you turn on the ignition and close the door, the door will lock. At 7:30 Saturday morning, the rental office was not open yet. The contract was in the cab, so I had no access to instructions. I called AAA, and they came, but they weren't allowed to unlock it because it is a commercial vehicle. They WERE allowed to unlock it if we paid them $75, so that is what we did. We weren't happy about that and would appreciate a refund. I will pursue this with Uhaul administration. But if I weren't a AAA member, I have no idea what we would have done. Other renters might not be so lucky.

Alexander Murray 
Rating:
5.0

Customer did not leave a comment.

Amber Hemrick 
Rating:
5.0

Customer did not leave a comment.

Wanda Richardson 
Rating:
3.0

Customer did not leave a comment.

Bridget Dean 
Rating:
4.0

Customer did not leave a comment.

enrique jimenez 
Rating:
5.0

Tanisha was available and very helpful at pickup, though the facility was actually closed (which I knew in advance). The U-Haul website for pickup is difficult. Would be nice to have a text with the link available and a simplified process. An App might be helpful. Just way too many steps in that process after going through so many to reserve in the first place.

David Turlington 
Rating:
5.0

Customer did not leave a comment.

GEORGE PAYNE 
Rating:
5.0

Everything was good continue to keep it clean like it was thanks

MARVIN GARRETT 
Rating:
5.0

Customer did not leave a comment.

Detron Burch 
Rating:
1.0

Customer did not leave a comment.

Jameeka Johnson 
Rating:
5.0

Customer did not leave a comment.

Cary Fleming 
Rating:
5.0

The team at H&J auto sales for my uhaul rental were phenomenal!! They were kind, helpful, and attentive. There customer service was top notch. I will go back there for my next uhaul rental.

Vicky Burton 
Rating:
5.0

Absolutely nothing.

Shirlena Walker 
Rating:
5.0

Customer service was poor. I didn’t appreciate being required to sit outside of the establishment during a storm. Supposedly, the reason for not allowing me to enter the building was because they were closing their operations. I would never recommend this location to anyone!

William Cotten 
Rating:
5.0

Thank you so much for your help!

David LLoyd 
Rating:
5.0

I was very satisfied with everything overall wonderful visit I Recommend to use this service again

Judy Henderson 
Rating:
3.0

Let someone know when you are gonna charge 20 extra dollars for turning truck in after business is closed. I expected one price and i turned truck in 1 hour early and was charged extra with no explanation in advance.

elizabeth carpio 
Rating:
5.0

Every thing went well. Very smooth and helpful. The staff was professional and attentive to all our needs. Thank you. Hetty Colden

Hetty Colden 
Rating:
5.0

Customer did not leave a comment.

Cynthia Debreaux 
Rating:
5.0

Nothing it was all good!

Thomas Barus 
Rating:
3.0

If you plan on leaving your vehicle there for pickup after drop off, there is a slight walk to the small city lot (which is only 2 hour parking).

William Nielsen 
Rating:
3.0

Customer did not leave a comment.

Melanie Brewer 
Rating:
3.0

Customer did not leave a comment.

James Hubbard 
Rating:
5.0

Customer did not leave a comment.

Cesar Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Severin 
Rating:
5.0

Awesome service

Jatwan Malloy 
Rating:
5.0

Customer did not leave a comment.

Latashia Johnson 
Rating:
5.0

Customer did not leave a comment.

Gloria DeJesus 
Rating:
5.0

Great experience; wonderful people; very helpful; highly recommended

Jill Gretter 
Rating:
1.0

Unable to process rental with 24/7 app. Told to wait for business to open 4 hours later. WHAAATTT!!!!! In spite of the fact I called the previous evening to confirm reservation and process!!!!!! Then sent to other facility where truck was FILTHY and fuel and mileage were incorrect. This made the check in and return process DIFFICULT. Then was billed incorrectly. All this required 5 phone calls.

John Chevrier 
Rating:
3.0

Customer did not leave a comment.

Spencer Thomas 
Rating:
5.0

Customer did not leave a comment.

CANDACE CARSON 
Rating:
5.0

Customer did not leave a comment.

Lynne Mott 
Rating:
5.0

Customer did not leave a comment.

Latoya Richardson 
Rating:
5.0

Customer did not leave a comment.

William Burgess 
Rating:
5.0

Customer did not leave a comment.

Frances Richardson 
Rating:
3.0

Location was located in a questionable area where all business was handled behind locked doors. Very uncomfortable atmosphere.

BILLY EDMONDS 
Rating:
5.0

My was rental was clean,and ready for me to use it, the agent was very a9nd helpful, I will use them again.

DANEAST HATCHET 
Rating:
5.0

The service at H&J was really warm and friendly. First class!

Mark McCabe 
Rating:
3.0

I was charge $100 more then the quote I was provided online-- I kept asking the lady about it.. because even on the app where I was process my request to pay was showing $100 less than what she was saying I had to pay. She said there was nothing she could do about it.. I feel I should be credited back that $100 because I was quote $100 less for the actual truck???

Timothy Cunningham 
Rating:
3.0

Customer did not leave a comment.

Akilah Satterwhite 
Rating:
5.0

Customer did not leave a comment.

Justin Burns 
Rating:
5.0

This company of good people reached out to me while traveling and that meant a lot to me. She also offered me some assistance with locating movers to assist me in un-packing my truck. They went over and beyond and I am very appreciative of the courtesy that H & J Auto Sales provided.

NIKITA HAWKINS 
Rating:
5.0

Very professional team to work with made all the transaction easy and smooth

MOSTAFA RAZAK 
Rating:
5.0

She helped us out when another place didn't bother to show up.

Brent Lawton 
Rating:
3.0

Very rude, did not care to help, felt like I was bothering them

Robert Dunn 
Rating:
3.0

This was the 3rd location I was given for pickup. 48+ miles from my original requested pickup. The 2nd location I was given for an 8am pickup - didn't setup the reservation for mobile checkin. The truck had to be upgraded to a 15ft truck. There was some mileage credits given but didn't cover the additional miles I had to drive. Nor did this cover the additional 2 hrs of my time nor the additional personal gas in my vehicle to pickup the rental. This review is not a reflection on H&J. My first call to Raleigh traffic control was less than acceptable. Insisted there were no other vechicles - smaller or larger within a 20-40-60 mile radius. But somehow on Saturday 8am when I couldn't pickup at the assigned location Raleigh traffic found a larger truck within 3.5 miles of the location. The 90 miles credit & $50 credit didn't come close to covering the additional cost of time & money I experienced.

Jolynn Lacoursiere 
Rating:
3.0

Very unprofessional at first.. but once I spoke with the nice lady who manage the UHauls I was satisfied.

Alexia Hines 
Rating:
5.0

Customer did not leave a comment.

Garry Girard 
Rating:
5.0

Customer did not leave a comment.

BRUSSARD ALSTON 
Rating:
5.0

Customer did not leave a comment.

BENNETT LEWIS 
Rating:
5.0

Nothing, It was a good experience.

Brussard Alston 
Rating:
5.0

Superb customer service .....

Lamont Wilson 
Rating:
4.0

Customer did not leave a comment.

ROBERT DUNN 
Rating:
5.0

Customer did not leave a comment.

Neil Ellwein 
Rating:
4.0

Customer did not leave a comment.

Garry Rooks 
Rating:
5.0

Customer did not leave a comment.

CAROLYN BULLUCK 
Rating:
3.0

Customer did not leave a comment.

CHANSEL MOSLEY 
Rating:
5.0

Customer did not leave a comment.

Benjamin Jackson 
Rating:
5.0

they are great .

Eder Cacique 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS BRANCH 
Rating:
4.0

The location was fine. Getting access to the truck key before they opened was major problems. It took forever and several attempts to get the key from the lockbox. About an hour and a half. Not good at all...

DERISE BRANDON 
Rating:
5.0

Customer did not leave a comment.

Stephanie Alford 
Rating:
2.0

Customer did not leave a comment.

Zachary Bolon 
Rating:
5.0

The truck pulled to the right while driving. Often heard a squealing when accelerating.

Joan Calhoun 
Rating:
3.0

Key to truck i was assigned was not in the key box when i arrived. I had to wait an additional hour for someone to come and give me key. This placed me an hour behind schedule. This reservation was guaranteed, I have not received a response about the $50 guarantee I am entitled to.

EMMANUEL LUCAS 
Rating:
1.0

Make sure the mileage is correct because i got charged 178.00 for miles I didn't drive plus uhaul didn't refund my money for the two dollies and blankets that I didn't receive. All together uhaul stiffed me for 200 bucks.

Jamie Nelson 
Rating:
5.0

Customer did not leave a comment.

TOMEKA LLOYD 
Rating:
5.0

Customer did not leave a comment.

Melissa Wolfe 
Rating:
5.0

Very clean equipment, and excellent customer service. Would highly recommend!

MATARSHA BRANCH 
No reviews have been submitted for this location.

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