Customer Reviews for Hamtramck Hardware
(U-Haul Neighborhood Dealer)

321 reviews

11828 Conant St   Hamtramck, MI 48212
(BTWN Davison & Caniff)

(313) 368-6720

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(313) 368-6720

11828 Conant St
Hamtramck, MI 48212
(BTWN Davison & Caniff)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The interior of the pickup truck was in an abhorrent condition. There were food crumbs, trash and food slops all over everything. There were long black hairs stuck to the sticky slops of who knows what liquid? Quite possibly it was spit. The worse thing was that the previous renter had smoked inside with the windows up making the whole truck (and in turn our clothes) stink of rancid tobacco for the three hours we were in it - they had even ashed out their cigarettes in the cup holder. As if this wasn't enough the gas tank was so empty that the light was flashing.. We just couldn't believe it and wE will NEVER rent anything from this location again. I took pictures of everything described here and am happy to send them to your office.

SARAH MEGAN P. 
Rating:
4.0

They are over charged for gasoline I don't why. 1 gallon gas price $3.19 but they are charged on me $25 too much.

FAHIM A. 
Rating:
5.0

Customer did not leave a comment.

Jermaine B. 
Rating:
5.0

clean the truck

DOVONAA RENA-RIN A. 
Rating:
5.0

Everything was clean and maintained in the uhaul. Will definitely come back if I need services in the future. The guys were nice and patient.

KEYAIR EBONY-DAV R. 
Rating:
4.0

Customer did not leave a comment.

MD I. 
Rating:
2.0

Clean the vehicle before next use and have the truck in the location you requested.

MICHAEL S. 
Rating:
5.0

The truck needs a tune up. Especially the transmission needs to be check... I didn't like dropping the keys in a drop box during business hours. I like to deal and complete things face to face. And my reservation was for pick up truck and I had the large bedroom truck.

SHAMIA LAJUAN B. 
Rating:
4.0

Customer did not leave a comment.

KEITH DARNELL J. 
Rating:
1.0

Customer did not leave a comment.

WIYANA DENISE J. 
Rating:
5.0

Customer did not leave a comment.

MARC EDUARDO W. 
Rating:
5.0

Customer did not leave a comment.

MOHSIN AHMAD J. 
Rating:
5.0

Thank you for the excellent customer service. The gentleman that helped me was kind, polite, considerate, professional and really worked with me and helped me. He went above and beyond and I am so grateful!

TARA LYNN G. 
Rating:
4.0

Customer did not leave a comment.

MD MANJURUL H. 
Rating:
5.0

Customer did not leave a comment.

CEDANIO HOWARD C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Uhaul Hamtramck - Been here twice now, customer service and staff are excellent on Tuesday and Wednesday. Nice trucks and an attached hardware store if you need any supplies. Good experience all around! Honest/Friendly

KENNETH CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

MD-BILLAL-HOSSAI P. 
Rating:
5.0

Customer did not leave a comment.

Mizanur R. 
Rating:
5.0

Customer did not leave a comment.

SAIFUR R. 
Rating:
3.0

the wait to process the rental was long. only one representative was knowledgeable about the process.

benjamin B. 
Rating:
3.0

Customer did not leave a comment.

Brandy P. 
Rating:
1.0

They charge for stuff that were not giving to me

Glory H. 
Rating:
5.0

Customer did not leave a comment.

NEJAD ABDULLA-NA S. 
Rating:
1.0

Charged me twice

SYED ABUL K. 
Rating:
5.0

Customer did not leave a comment.

Elijah D. 
Rating:
5.0

I come here although I live in St Clair shores. customer service is great even when they are busy.

PRISCILLA RENA W. 
Rating:
5.0

My man was good people

JIMMY ANTAR Y. 
Rating:
4.0

Update the uhauls my god

Salah Mothar R. 
Rating:
1.0

The improvements I'm suggesting are Customer service classes, to all those employees. There is no organization. They charge me for an extra day and I was there but 24/7 locators said the truck had to been parked across the street in there lot which I could get in and nobody told me that the office in which I rented truck where they brought it to the door to check out. So I gave the key to associates and they lied to me a said they would take care of it. Then falsely charges my card. Communication Could have solved all this. There tone and attitude was so unconcerned and like so what didn't want to help me and I really felt disrespected I still held my composure with dignity and self respect in that public place I wait for 1hr for them to help because it was unorganized and customers are shouting and saying where is the line and they just hand picking the loudest customers to help them first. No social distancing and smells like rats in the building because the place wasn't clean and fowl order while I was waiting for them to find someone who knew how to enter uhaul truck and rent like I stated before I couldn't get on website in the beginning because I found out after that you have to be in the lot across the street

AIRETTA MARIYA A. 
Rating:
4.0

The guy who checked me in seemed new. He wanted me to just drop key in drop-box. When I said I needed documentation of when the vehicle was dropped off; a colleague went through the process with him. He then went out to vehicle checked mileage and gas; noted time and gave me a receipt.

Douglas I. 
Rating:
1.0

Customer did not leave a comment.

sakil A. 
Rating:
3.0

Make sure the box is cleaned out. There was large pieces of glass still in the box and the front passenger tire was very low.

DEVIN CHRISTOPHE G. 
Rating:
1.0

Stop using Hardware Stores to serve as UHaul locations.

ARTHUR ARNOLD R. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Shadat R. 
Rating:
3.0

It was ok . The truck wouldn't start loose battery cable had my son tighten it after got it home then it was fine. Should get credit for repair.. other then that issue it was good.

Mary A. 
Rating:
5.0

Thank you

Nasser A. 
Rating:
4.0

Be nice like that

Toufiqu Y. 
Rating:
5.0

Customer did not leave a comment.

AL MAMUNUR R. 
Rating:
5.0

Great service. I will recommend to my friends for sure.

Md A. 
Rating:
5.0

Customer did not leave a comment.

CHAKIRA DATOIREA G. 
Rating:
5.0

Nice people very friendly and helpful the plqace is easy to get in and out with the trucks

Rashad K. 
Rating:
3.0

Customer did not leave a comment.

Tasnim K. 
Rating:
3.0

I had difficulties getting the truck. I spent a longtime waiting for a rep. to hell me get the key. I was over charged. Someone was supposed call me to dispute the charges. Ut I never recieved a phone call.

ZAYD A. 
Rating:
1.0

To slow no service !!! Go see them and you will find out!!!

Naif A. 
Rating:
5.0

Great costumer service. truck was clean and drive very smooth.

Hisham D. 
Rating:
2.0

the two guys that helped me where helpful and nice but it took 2 hours, i was charged more than i was suppose to be (ended up being refunded), the truck was super dirty in the cab, found tobacco and marijuana residue in the cup holders, found a small joint in the door jam. it smelled like marijuana. i had to clean up dirt and some sort of dried spill.

Avanthi G. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
3.0

I dropped the trailer off after closing so I never entered the shop or met any reps. The digital return process via phone and camera was easy to follow and a positive experience.

Donald G. 
Rating:
5.0

I'm going to give the location a good rating however don't advertise as $29.99 and then add $40 in fees. Bad experience for me. Not a big fan.

erin A. 
Rating:
5.0

Customer did not leave a comment.

Matiurrahman K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA J. 
Rating:
1.0

Check out took way too long. Employee didn't know what they were doing. Truck had almost a half tank less fuel in it than what was noted on the check out sheet. It had 30 miles till empty, sheet said it was just below a 1/2 tank. So I had to fill up the truck before I could even go anywhere, return it with too much gas, and then argue with the employee when I returned the truck over the gas even though I brought it to their attention when I checked out and they claimed to correct the sheet so that when I returned there'd be no problem. Overall this was a terrible experience; it cost me an extra $15 in gas, I had to argue with the employee, and it took forever. I only go here because it's close to my house.

Bruno L. 
Rating:
1.0

My equipment was dirty and they gave me dirty furniture pads. Calling 1-800-go uhaul didn't help either. Very bad experience.

Leviticus C. 
Rating:
2.0

Apparently the uhaul system was down. I had to wait in the store for 90 minutes after my scheduled pick up time to be able to get my truck. They could not get in contact with the field manager, they couldn't locate a different truck. There was only one person in the store helping us. He was trying but it was ridiculous that I had to wait so long. I tried to call customer service and was placed on hold. I finally was able to get my truck but there was a gentleman there before me that was still waiting.

RONEIDRA H. 
Rating:
5.0

Customer did not leave a comment.

Najib A. 
Rating:
5.0

The truck I received was a bit dirty inside the cab and the storage space in back. This seems to be a common problem with auxiliary U-Haul locations, as these facilities often have no way to clean out the trucks so they can end up being rather dirty.

James H. 
Rating:
1.0

This location: 11828 Conant St, Hamtramck, MI 48212 is not in a safe area of town. We were not familiar with the area since we just moved here. Please do not let people drop off their equipment here after hours. We were afraid to get out of the car.

Adrienne G. 
Rating:
5.0

Good

syed I. 
Rating:
1.0

Customer did not leave a comment.

MACARIO M. 
Rating:
2.0

The trailer was so old and rusted. The ratchet straps were short. The location does not provide any help with the trailer as far as loading instructions.

Julius B. 
Rating:
1.0

Extra two tipes of charge. I don't like it any more

saiem A. 
Rating:
4.0

Customer did not leave a comment.

Zackeriah K. 
Rating:
5.0

Customer did not leave a comment.

leah I. 
Rating:
5.0

Customer did not leave a comment.

Pamela Y. 
Rating:
1.0

Customer did not leave a comment.

Yaser M. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
3.0

The truck was pretty dirty, the cabin was sticky and gross and the back was grimy and smelled bad, truck was fine other than that , just had to put down blankets to not get my stuff dirty

Travis T. 
Rating:
1.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

Very good service and new trucks

Bandar K. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

A new tablet for store

Gerald R. 
Rating:
4.0

Customer did not leave a comment.

Gem M. 
Rating:
2.0

Customer did not leave a comment.

Mubarak A. 
Rating:
3.0

Customer did not leave a comment.

intekhab A. 
Rating:
4.0

The 15' truck was open to the elements when we went to pick it up and was not clean, kind of dusty and dirty. But, the truck was ready and were at our move location within minutes. The pick up location was very close to where our move originated, so it was very convenient, which I is why I recommend it.

Karen C. 
Rating:
3.0

Kind of sketchy, but the employees of the Hardware store were awesome and very helpful!

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Shakeyta G. 
Rating:
5.0

Friendly people

terry M. 
Rating:
3.0

The staff here really doesn't know what they're doing. I don't think it's an actual uhaul location, but just a hardware store that stores uhauls as well. I would recommend an actual location. I had originally selected an actual uhaul location near my apartment, but at the last minute was switched to this location because mine did not have the actual truck I requested. This was not a good experience and I would recommend uhaul figure this out..

Ankita A. 
Rating:
5.0

Excellent customer service from the young man who wrote up my contract, walked me to the truck and explained all the working components. Checking back in was quick, easy and very professional.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Sazeda B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

It's same the first one all the time

Faisal A. 
Rating:
1.0

Employees at this location are very unprofessional the only reason I did not use another location is that I was pressed for time. I would NEVER use this location again or recommend it to anyone. Service was horrible. They had no customer service skills & I hate spending MY money with people like that.

Tanya H. 
Rating:
1.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Thank you great people!!

YAHYA A. 
Rating:
1.0

Don't allow this hardware store to Rent out Uhaul trucks. Boss has a bad attitude truck was very nasty inside front and back , and the truck ran like shit

Roderick T. 
Rating:
3.0

Customer did not leave a comment.

Doretha J. 
Rating:
5.0

Guy was really helpful and professional.

Abhishek S. 
Rating:
3.0

This is a very busy store. Trying to get someone's attention for Uhaul was a bit much. Especially on the return. The truck wasn't cleaned out before my rental. I took pics. The managers response was, "and...".

Renita B. 
Rating:
3.0

Not to Discipline your employees in front of the client.

Freda B. 
Rating:
5.0

Customer did not leave a comment.

Emelia H. 
Rating:
5.0

The service was great but it would be even better if you provided your customers with a driver .

diane C. 
Rating:
1.0

Customer did not leave a comment.

Gail B. 
Rating:
2.0

Customer did not leave a comment.

Jacob H. 
Rating:
3.0

Customer did not leave a comment.

abdulhakim G. 
Rating:
3.0

They were really slow. They had a new guy learning the job and I was in a hurry. So it took me 20 minutes to get my rental and 20-30 minutes to return it.

Kandice H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top