Bueno
Huzayfa A
Customer Reviews for Hamtramck Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Goooood
SULAIMAN YEverything is good but your truck needs updating.
SHORIF ALower mileage cost
DARRYL LVery efficient. Quick in and out.
VICTOR VVery good location
GHASAN ARented a truck and they over charged me because they thought I had it for 3 days. I brought in my receipt and they did fix it.
AMIN SVery slow , bad communication, horrible customer service. Wasted my time on a very important day. Were not clear or helpful. Truck was in very bad shape / not safe to drive.
David AEverything was good
ABDULKARIM MGo when there is no one there cause once they get busy it's a hot mess
VALERIE MI've been here before. The people are very friendly and accommodating
PIERRE LStart giving accurate/honest estimates. Stop gouging the customers.
Matthew LRefill gas it was empty I started the engine direct to gastation
Asem AThey charge for refilling gas even when its returned full and add a random amount of miles to the actual usage.
Ali ASí
abdulhakeem aBueno
SHUKRI AGet a better location.
Anthony TGreat personnel, though the Uhaul process is stressful since you're not 100% sure you'll get the equipment that you need when and where you need it.
Shane SI reserved the rental truck for 10:30 but waited for them to get it ready. I didn't leave until 11:05. The constant texts from U-Haul were annoying as hell.
Thomas SI would advise to clean out the back it was a bunch of dirt rocks I had to clean out before loading my things
jamell sGood service
amdadur rIt was okay
JI-NETTA vThey were rude. I had to walk around and find the truck because they just gave me the keys and walked away it was dirty in the inside and the back. They lied about the amount of gas that was in it and when I returned it no one came out to check the truck. In my opinion that uhaul office is the worst I've ever been to and I will never go there again.
LaCresha BEmployee should inspect the vehicle the employee gave me the wrong truck and it had a almost flat tire I'm glad I made it to my destination
cathryn hThere's none to share at this time but overall it was a great experience
kelvin wUnqualified and old cars, not good services, and poor communication with customers
ALI AThis location is terrible...when I arrived the truck I had reserved wasn't available so instead I had to get a bigger truck and the $50 reservation guaranteed was not honored. Upon returning the truck st my scheduled time my personal vehicle was locked inside the parking lot for this location so I had to drive the uhaul back home and return it the following morning as soon as they opened. When I arrived to return the truck I explained that I was unable to return it the night before because they locked my vehicle in the gate so I was charged for 2 days for rental fees although I didn't use the truck for 2 days. I reached out to customer service and was hung up on twice. I've used uhaul multiple times and never had these type of issues. I am highly disappointed with my experience.
Megan WThe U-Haul was filthy and I signed up for mobile pickup to avoid having to go inside and still had to go inside to be able to pickup the U-Haul.
Danielle MGreat service and experience all around. Will go back again!
ANDREW JCustomer service takes long. Brought truck back within my time frame but representative did not tell me that uhaul closes at 4:30 pm. I was there around 4:35pm. They took key and did not check the truck. They said someone will do it in the morning. No paper Givin to me after I returned. I don't want to be charged extra fees. Representative was nice and kind when dealing with me.
MOHAMED AMy pick up time was at 9:30am, when I arrived the staff had to call someone else to assist me. Waited 20-30 mins to get the truck. The doors were not in the best condition ( had to literally slam the door twice for it to securely close). The staff was very unorganized, when I brought the truck back I had to wait again. The guy wanted me to just drop the keys off and he'll reach out to me if any issues with the truck arise. I asked him to inspect the truck completely while I was there, being that I went less than 25miles and brought the truck back in the same condition. I did not want any call later saying there was damage or be charged for anything. I would not recommend this location.
DOREEN BGreat service friendly
FADI SThe interior of the pickup truck was in an abhorrent condition. There were food crumbs, trash and food slops all over everything. There were long black hairs stuck to the sticky slops of who knows what liquid? Quite possibly it was spit. The worse thing was that the previous renter had smoked inside with the windows up making the whole truck (and in turn our clothes) stink of rancid tobacco for the three hours we were in it - they had even ashed out their cigarettes in the cup holder. As if this wasn't enough the gas tank was so empty that the light was flashing.. We just couldn't believe it and wE will NEVER rent anything from this location again. I took pictures of everything described here and am happy to send them to your office.
SARAH MThey are over charged for gasoline I don’t why. 1 gallon gas price $3.19 but they are charged on me $25 too much.
FAHIM Aclean the truck
DOVONAA REverything was clean and maintained in the uhaul. Will definitely come back if I need services in the future. The guys were nice and patient.
KEYAIR EClean the vehicle before next use and have the truck in the location you requested.
MICHAEL SThe truck needs a tune up. Especially the transmission needs to be check... I didn't like dropping the keys in a drop box during business hours. I like to deal and complete things face to face. And my reservation was for pick up truck and I had the large bedroom truck.
SHAMIA LThank you for the excellent customer service. The gentleman that helped me was kind, polite, considerate, professional and really worked with me and helped me. He went above and beyond and I am so grateful!
TARA LUhaul Hamtramck - Been here twice now, customer service and staff are excellent on Tuesday and Wednesday. Nice trucks and an attached hardware store if you need any supplies. Good experience all around! Honest/Friendly
KENNETH C