Customer Reviews for Hampstead Auto Parts
(U-Haul Neighborhood Dealer)

337 reviews

1318 Main St   Hampstead, MD 21074

(410) 374-9613

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(410) 374-9613

1318 Main St
Hampstead, MD 21074

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shane Miller 
Rating:
5.0

Customer did not leave a comment.

charles hartman 
Rating:
5.0

Customer did not leave a comment.

Jamie Devou 
Rating:
5.0

Very helpful

JAMES JADERBORG 
Rating:
3.0

Customer did not leave a comment.

Hannah Kent 
Rating:
5.0

Customer did not leave a comment.

Lauretta Bolden 
Rating:
5.0

Customer did not leave a comment.

Larry Smith 
Rating:
5.0

They were professional and courteous, and made renting easy

Scott Carls 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
5.0

Customer did not leave a comment.

Richard Watts 
Rating:
5.0

Everything worked out wonderful. Doug said everything up for me. Everything ran smoothly. Thank you again.

JOhn Busick 
Rating:
5.0

Customer did not leave a comment.

David Robinson 
Rating:
5.0

Customer did not leave a comment.

Timothy Cook sr 
Rating:
5.0

Customer did not leave a comment.

Stephen Riddle 
Rating:
3.0

Customer did not leave a comment.

Vickie Hahn 
Rating:
5.0

Customer did not leave a comment.

Sharon Serio 
Rating:
5.0

This is a great location, local friendly people. Fix the app. I registered online and uploaded drivers license. When I got to the place, the app wanted me to do it again plus another piece of ID! That’s not helpful. I closed the app and went inside and talked to real people.

Bill Rumbaugh 
Rating:
5.0

Customer did not leave a comment.

DAVID GREEN 
Rating:
5.0

Customer did not leave a comment.

Stephen Riddle 
Rating:
5.0

Easy pick up and return-had the equipment I needed

Daniel Cudney 
Rating:
5.0

Customer did not leave a comment.

Stephen Gorsuch 
Rating:
5.0

Customer did not leave a comment.

Jessica Borucki 
Rating:
5.0

Friendly, fast, and professional service upon pick up and drop off. Recommended!

Lydia Holcomb 
Rating:
4.0

Customer did not leave a comment.

Terri Hill 
Rating:
5.0

Customer did not leave a comment.

John Purcell 
Rating:
5.0

A couple glitches using the mobile app but got it figured out. Easy pickup and return.

Gary Rowley 
Rating:
5.0

Customer did not leave a comment.

Lorri Irrgang 
Rating:
5.0

Offer tips to keep the the tie downs from coming loose, both of mine came loose and I Am not sure how or why

Michael Long 
Rating:
5.0

Customer did not leave a comment.

VALERIE MERTZ 
Rating:
4.0

Everything was pretty straightforward except the gas fill. On the gas gauge I needed to fill to 7/8 and filled it as such before returning. Yet the reading the next day did not reflect that and I was charged for gas. It also seems as though the charges were higher than expected.

Rebecca Strong 
Rating:
5.0

Very friendly, great instructions, very clean trucks. Was in and out in minutes.

stephen hlubb 
Rating:
5.0

Customer did not leave a comment.

Hannah Dilley 
Rating:
4.0

Customer did not leave a comment.

TED COX 
Rating:
5.0

Customer did not leave a comment.

steven geppi 
Rating:
5.0

Great

Daniel Devereaux 
Rating:
4.0

The only complaint we have is that the furniture pads were not available that we had ordered when we went to pick up the truck. Unfortunately, we had to search for another U Haul place on the way to Myerstown, PA that was open and could provide these for us.

George Reede 
Rating:
5.0

All good

Bradley White 
Rating:
5.0

Customer did not leave a comment.

Timothy Hannan 
Rating:
5.0

Very easy for the entire process. will use again

Deborah Gonio 
Rating:
4.0

Customer did not leave a comment.

Timothy Hannan 
Rating:
5.0

Customer did not leave a comment.

Heather Hanna 
Rating:
5.0

Customer did not leave a comment.

Richard Stanson 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson 
Rating:
2.0

We spent another 2 hours trying to return the vehicle. Customer service phone line was way too long. Once again the downloading of the photos on the APP was not very user friendly. Thank the Lord, when we went back the next day the location was open and they took care of the return.

David Biddinger 
Rating:
3.0

Customer did not leave a comment.

Christine Brown 
Rating:
5.0

very friendly

Curtis Beidel 
Rating:
5.0

Doug is one FINE GUY! Very professional and attentive to my every need. He makes the whole experience look easy! The only improvement I can think of for next time - please have the weather warmer. I nearly frozen to death when parking the truck !

Jefferson Palmer 
Rating:
5.0

Customer did not leave a comment.

DENNIS RISHEL 
Rating:
4.0

Customer did not leave a comment.

James Robert Mays Jr. 
Rating:
5.0

Customer did not leave a comment.

David Raskin 
Rating:
5.0

Customer did not leave a comment.

JOHN BALDUCCI 
Rating:
5.0

Don’t allow agents to deny rental because their database doesn’t show a particular model.

THOMAS LAUDICK 
Rating:
5.0

Customer did not leave a comment.

thomas wenzel 
Rating:
5.0

Very efficient and pleasant service. One of the best uhaul places I’ve had the pleasure to rent from.

Tim Reiter 
Rating:
5.0

Customer did not leave a comment.

Frank Schreibman 
Rating:
4.0

Customer did not leave a comment.

Jeff Coleman 
Rating:
5.0

Customer did not leave a comment.

Dan Terlizzi 
Rating:
5.0

Customer did not leave a comment.

Carol Brooks 
Rating:
5.0

Customer did not leave a comment.

Annette Bobb 
Rating:
5.0

Customer did not leave a comment.

JOSEPHWILLIAM COOL 
Rating:
5.0

nice guys, good service

ROBERT DREYER 
Rating:
5.0

Very professional and helpful

Elmer Masimore 
Rating:
4.0

Nothing about the locations. U-Haul’s portals and website are TERRIBLE. I couldn’t find where to check in on the account dashboard so the first location had to do it on their account. They didn’t open until 9:30am so I was lucky picking it up at 7am. Then when I dropped off the truck the website couldn’t pick up my location. I had to leave the truck unlocked with the keys in the glove box. Do better, U-Haul!

Greg St. Clair 
Rating:
4.0

Customer did not leave a comment.

Glenn Smith 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER DIXON 
Rating:
5.0

Customer did not leave a comment.

Michael Feeser 
Rating:
5.0

Customer did not leave a comment.

Terence Howard 
Rating:
4.0

Customer did not leave a comment.

Timothy Price 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MOREIRA 
Rating:
5.0

Try to provide earlier indication of the location for the pickup if the site changes. I found out the morning of the rental that I needed to go somewhere else for the truck and tow dolly.

Robert Calloway 
Rating:
5.0

Friendly and prop customer service,

Steven Stone 
Rating:
4.0

Customer did not leave a comment.

Steven Stultz 
Rating:
5.0

Muy feliz con el servicio gracias

Luciano G. Sandoval González 
Rating:
5.0

Customer did not leave a comment.

Melissa Cross 
Rating:
5.0

Customer did not leave a comment.

Melissa Cross 
Rating:
5.0

Customer did not leave a comment.

peter schlossenberg 
Rating:
2.0

Hampstead was not the original pick-up location. I was supposed to pick up in Winsor Mill but when I arrived they didn't have any 10' trucks and I was not contacted to change my pickup location beforehand despite putting down a deposit for the truck two weeks in advance. I got my deposit back, however I drove significantly out of my way and had to adjust my entire moving schedule for the day.

Tamara Schlossenberg 
Rating:
5.0

Customer did not leave a comment.

Tracy Wolbert 
Rating:
5.0

Great staff. Flexible and friendly. Just as expected.

Peter Schlossenberg 
Rating:
3.0

Customer did not leave a comment.

Kelsey Murphy 
Rating:
3.0

Could use better signage for truck parking.

Donnie Fair 
Rating:
5.0

Customer did not leave a comment.

Eric Fritzges 
Rating:
4.0

Doug has helped me on several occasions and is a great guy who knows his stuff.

KELLY WARGO 
Rating:
5.0

Customer did not leave a comment.

Haven Shoemaker 
Rating:
4.0

The Uhaul rental process was great, the guys at Hampstead Auto Parts were easy to work with and very accommodating for my move needs.

Daniel Carrier 
Rating:
5.0

Customer did not leave a comment.

Mark Watts 
Rating:
5.0

Customer did not leave a comment.

Gregory Little 
Rating:
5.0

Customer did not leave a comment.

Courtnie Hill 
Rating:
5.0

Everyone was helpful no improvement needed

dan bressler 
Rating:
4.0

The staff at the Hampstead location was friendly and efficient. We had to change our truck return date at pickup, but they were able to accommodate us with no issues. Overall a very good experience. The only negative issue we had was that on the truck we rented, the “mom’s attic” area had a bad leak during a rain storm and some of our boxes were soggy and falling apart when we unloaded the truck. I reported this to the agent when we returned the truck.

tony bain 
Rating:
5.0

Customer service is great

JOHN KELLY 
Rating:
5.0

Customer did not leave a comment.

Chad Nelson 
Rating:
5.0

The pick up location representative, Doug, was amazing! I highly recommend him and Hampstead Auto parts for pick up. Our issue was with the truck itself. Due to rain during our trip, some of our belongings got wet! Not just the items at the back by the door, but those in the overcab portion, known as Grandmas Attic.

Mark Fiorino 
Rating:
5.0

Customer did not leave a comment.

Christopher Crouse 
Rating:
5.0

Customer did not leave a comment.

Mark Hennigan 
Rating:
5.0

Customer did not leave a comment.

Matthew Miserandino 
Rating:
3.0

Customer did not leave a comment.

Lee Harper 
Rating:
4.0

Customer did not leave a comment.

Kelly wargo 
Rating:
5.0

Customer did not leave a comment.

David Gobin 
Rating:
5.0

Customer did not leave a comment.

Robert Vick Jr 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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