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Michael T.
Customer Reviews for Hampstead Auto Parts
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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We spent another 2 hours trying to return the vehicle. Customer service phone line was way too long. Once again the downloading of the photos on the APP was not very user friendly. Thank the Lord, when we went back the next day the location was open and they took care of the return.
David B.very friendly
Curtis B.Doug is one FINE GUY! Very professional and attentive to my every need. He makes the whole experience look easy! The only improvement I can think of for next time - please have the weather warmer. I nearly frozen to death when parking the truck !
Jefferson P.Don't allow agents to deny rental because their database doesn't show a particular model.
THOMAS L.Very efficient and pleasant service. One of the best uhaul places I've had the pleasure to rent from.
Tim R.nice guys, good service
ROBERT D.Very professional and helpful
Elmer M.Nothing about the locations. U-Haul's portals and website are TERRIBLE. I couldn't find where to check in on the account dashboard so the first location had to do it on their account. They didn't open until 9:30am so I was lucky picking it up at 7am. Then when I dropped off the truck the website couldn't pick up my location. I had to leave the truck unlocked with the keys in the glove box. Do better, U-Haul!
Greg S.Try to provide earlier indication of the location for the pickup if the site changes. I found out the morning of the rental that I needed to go somewhere else for the truck and tow dolly.
Robert C.Friendly and prop customer service,
Steven S.Muy feliz con el servicio gracias
Luciano G. S.Hampstead was not the original pick-up location. I was supposed to pick up in Winsor Mill but when I arrived they didn't have any 10' trucks and I was not contacted to change my pickup location beforehand despite putting down a deposit for the truck two weeks in advance. I got my deposit back, however I drove significantly out of my way and had to adjust my entire moving schedule for the day.
Tamara S.Great staff. Flexible and friendly. Just as expected.
Peter S.Could use better signage for truck parking.
Donnie F.Doug has helped me on several occasions and is a great guy who knows his stuff.
KELLY W.The Uhaul rental process was great, the guys at Hampstead Auto Parts were easy to work with and very accommodating for my move needs.
Daniel C.Everyone was helpful no improvement needed
dan B.The staff at the Hampstead location was friendly and efficient. We had to change our truck return date at pickup, but they were able to accommodate us with no issues. Overall a very good experience. The only negative issue we had was that on the truck we rented, the “mom's attic†area had a bad leak during a rain storm and some of our boxes were soggy and falling apart when we unloaded the truck. I reported this to the agent when we returned the truck.
tony B.Customer service is great
JOHN K.The pick up location representative, Doug, was amazing! I highly recommend him and Hampstead Auto parts for pick up. Our issue was with the truck itself. Due to rain during our trip, some of our belongings got wet! Not just the items at the back by the door, but those in the overcab portion, known as Grandmas Attic.
Mark F.Only half a tank of gas when I picked it up
Ellen T.Just as smooth at the drop off location. Greeted professionally, completed the paperwork and I was on my way.
Jarrod D.I'm not sure if I missed it, but it would've been nice to know what settings my phone had to have for 24/7 pickup. Then I wouldn't have had to call customer service for my location to be determined. Also, it wouldn't let me use my cell (error said number already in use), which was frustrating - but had nothing to do with the location.
Darla P.More than half of the rear storage area floor was covered in dried mud.
Kenneth S.I've rented from Doug a couple of times recently and has been great to deal with. I definitely recommend Hampstead Auto Parts when looking to rent a U-Haul or for auto supplies in general!
Max C.It's not clear where the office is, but that was the only issue.
Bjorn N.Nada
Heather S.Awesome service people at Hampstead Auto. Will be coming back for sure in the near future for in town rentals
Brian U.Drop off was convenient and easy. Again, there were no surprises. The truck served us well for our needs, the staff we dealt with were helpful and professional and the overall experience was was great - we were delivered what was promised and expected. Gracias.
MARILYN M.I never got a phone call about my final location change
Paul J.Should show the customer a map or overlay of what the drop off place looks like, where the office is and where the drop off lot is. For the after hours drop off, I was not sure where to put the trailer. I had to do some looking and reasoning on where to park the trailer.
KEN Q.There is nothing that this facility could do to improve because everything was just perfect the people there are awesome Mister Doug wheeler got me in and out just like that made everything nice and easy
DONNA T.We only went to Hamsted because they lost our reservation. They kept having us drive between two Westminster locations. The entire experience was a nightmare.
Danni F.Best experience I've received with renting from uhaul will always use this location when needed my last experience was horrible with a different location I feel this location should always have a car trailer on hand so I'll never have to experience a bad experience with uhaul
Christopher T.The drop off process was extremely easy and the staff were very friendly and helpful.
Russell P.Easy to work with. Courteous and knowledgeable
Dean A.Agents need to better understand the drop off point services. I was told I could go to one location who would accept the trailer but they did not luckily I found a second location very nearby. Is good bring issues in the future.
Michael W.Recvd email while traveling that the location for drop off was actually changed while en route to Hampstead, MD. Returned trailer as scheduled initially to Hampstead. Uhaul should not attempt to change drop off locations on the customer just for convenience of U-haul. Once customer makes all arrangements, that is their plan and should not be attempted to be changed without customer consent. Otherwise, experience was overall excellent.
cynthia S.