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Larry S.
Customer Reviews for Hampstead Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were professional and courteous, and made renting easy
Scott C.Everything worked out wonderful. Doug said everything up for me. Everything ran smoothly. Thank you again.
JOhn B.This is a great location, local friendly people. Fix the app. I registered online and uploaded drivers license. When I got to the place, the app wanted me to do it again plus another piece of ID! That's not helpful. I closed the app and went inside and talked to real people.
Bill R.Easy pick up and return-had the equipment I needed
Daniel C.Friendly, fast, and professional service upon pick up and drop off. Recommended!
Lydia H.A couple glitches using the mobile app but got it figured out. Easy pickup and return.
Gary R.Offer tips to keep the the tie downs from coming loose, both of mine came loose and I Am not sure how or why
Michael L.Everything was pretty straightforward except the gas fill. On the gas gauge I needed to fill to 7/8 and filled it as such before returning. Yet the reading the next day did not reflect that and I was charged for gas. It also seems as though the charges were higher than expected.
Rebecca S.Very friendly, great instructions, very clean trucks. Was in and out in minutes.
stephen H.Great
Daniel D.The only complaint we have is that the furniture pads were not available that we had ordered when we went to pick up the truck. Unfortunately, we had to search for another U Haul place on the way to Myerstown, PA that was open and could provide these for us.
George R.All good
Bradley W.Very easy for the entire process. will use again
Deborah G.We spent another 2 hours trying to return the vehicle. Customer service phone line was way too long. Once again the downloading of the photos on the APP was not very user friendly. Thank the Lord, when we went back the next day the location was open and they took care of the return.
David B.very friendly
Curtis B.Doug is one FINE GUY! Very professional and attentive to my every need. He makes the whole experience look easy! The only improvement I can think of for next time - please have the weather warmer. I nearly frozen to death when parking the truck !
Jefferson P.Don't allow agents to deny rental because their database doesn't show a particular model.
THOMAS L.Very efficient and pleasant service. One of the best uhaul places I've had the pleasure to rent from.
Tim R.nice guys, good service
ROBERT D.Very professional and helpful
Elmer M.Nothing about the locations. U-Haul's portals and website are TERRIBLE. I couldn't find where to check in on the account dashboard so the first location had to do it on their account. They didn't open until 9:30am so I was lucky picking it up at 7am. Then when I dropped off the truck the website couldn't pick up my location. I had to leave the truck unlocked with the keys in the glove box. Do better, U-Haul!
Greg S.Try to provide earlier indication of the location for the pickup if the site changes. I found out the morning of the rental that I needed to go somewhere else for the truck and tow dolly.
Robert C.Friendly and prop customer service,
Steven S.Muy feliz con el servicio gracias
Luciano G. S.Hampstead was not the original pick-up location. I was supposed to pick up in Winsor Mill but when I arrived they didn't have any 10' trucks and I was not contacted to change my pickup location beforehand despite putting down a deposit for the truck two weeks in advance. I got my deposit back, however I drove significantly out of my way and had to adjust my entire moving schedule for the day.
Tamara S.Great staff. Flexible and friendly. Just as expected.
Peter S.Could use better signage for truck parking.
Donnie F.Doug has helped me on several occasions and is a great guy who knows his stuff.
KELLY W.The Uhaul rental process was great, the guys at Hampstead Auto Parts were easy to work with and very accommodating for my move needs.
Daniel C.Everyone was helpful no improvement needed
dan B.The staff at the Hampstead location was friendly and efficient. We had to change our truck return date at pickup, but they were able to accommodate us with no issues. Overall a very good experience. The only negative issue we had was that on the truck we rented, the “mom's attic†area had a bad leak during a rain storm and some of our boxes were soggy and falling apart when we unloaded the truck. I reported this to the agent when we returned the truck.
tony B.Customer service is great
JOHN K.The pick up location representative, Doug, was amazing! I highly recommend him and Hampstead Auto parts for pick up. Our issue was with the truck itself. Due to rain during our trip, some of our belongings got wet! Not just the items at the back by the door, but those in the overcab portion, known as Grandmas Attic.
Mark F.Only half a tank of gas when I picked it up
Ellen T.Just as smooth at the drop off location. Greeted professionally, completed the paperwork and I was on my way.
Jarrod D.I'm not sure if I missed it, but it would've been nice to know what settings my phone had to have for 24/7 pickup. Then I wouldn't have had to call customer service for my location to be determined. Also, it wouldn't let me use my cell (error said number already in use), which was frustrating - but had nothing to do with the location.
Darla P.