Can't improve PERFECTIoN !Jerry S.
Customer Reviews for Guthries Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing to add.Eddie G.
El cliente no dejó un comentario.Norman T.
El cliente no dejó un comentario.Kerry R.
Servicio al cliente de excelencia. Friendly folks and a very clean store.James M.
Very friendly and helpful people and a quick process.George B.
Everything went fast and as expected. No issues! Friendly customer service.Alexandra R.
El cliente no dejó un comentario.Kimberla B.
Slightly more prepared with trailer hooked up and ready to go. I also did not appreciate starting with a half tank vs a full tank. Know that I returned it with half a tank, but basically I had to fuel up before I went anywhere. Overall, the employees were friendly and helpful!Trenton H.
El cliente no dejó un comentario.Dorthy J.
Couldn't be happier. A flawless transaction! Many thanks and blessings to you.Rose B.
El cliente no dejó un comentario.Melanie O.
Great tripRonnie M.
I needed to extend my rental and when I called to inquire about it the phone went to voicemail as they were closed. But the lady (I can't remember her name) called me back and worked it out for me. Excellent service!Billy O.
Don't change the puck up and drop off locations after the reservation has been made.Kim K.
Excellent service! Best U-Haul location I have ever been to!Jeffrey S.
El cliente no dejó un comentario.Lance M.
Great customer service! I highly recommend Gutheries.Jamie C.
I have used climate controlled and non-climate controlled units at Guthrie's and highly recommend them to anyone with storage needs. Facility is clean and well maintained, and the staff is exceptional.Charles B. | Overall Experience
El cliente no dejó un comentario.Dwayne S.
Staff was friendly, helpful, and efficient.Scott B.
El cliente no dejó un comentario.David W.
Saleswoman was great!MATTHEW B.
El cliente no dejó un comentario.Michael B.
Nobody thereAaron S.
El cliente no dejó un comentario.ELI M.
Great associates at this locationJohann M.
El cliente no dejó un comentario.Deborah H.
El cliente no dejó un comentario.Karen F. | Overall Experience
Nothing to add. Excellent pick up experience.Neal H.
El cliente no dejó un comentario.Richard O.
Awesome people!Jimmie H.
Excellent customer service- explain everything in details how to connect trailer- I would recommend this location for anyone looking for Uhaul rental.Rose T.
This storage facility is the best in Madison AL. The staff are great and have always provided great customer serviceTimothy R. | Overall Experience
Great facility, and great folks! Left this site for one of your other facilities that's only 4 miles from my house (rather than 40 miles!). Also, thank you so much for the military discount; it means so much to those of us who serve/served! Colonel MikeMichael H. | Overall Experience
Outstanding associates at this location. They are very knowledgeable and very thorough too! Will be using this location to lockup storage needs in the future.Johann M.
El cliente no dejó un comentario.Dale A.
El cliente no dejó un comentario.Aaron L.
Expect to be well cared for. Excellent service.Neil F.
El cliente no dejó un comentario.Andra C.
Tires so out of balance it shook my truck. I ratcheting strap held well, other not. Unit needs maintenance badly.Tom U.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.NATASIA C.
El cliente no dejó un comentario.Ryan W.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.Jerry H.
El cliente no dejó un comentario.Darius T.
Very friendly staff, I showed up a little early before they opened and they still helped me.JOHN M.
El cliente no dejó un comentario.WenHsien L.
El cliente no dejó un comentario.Terry B.
El cliente no dejó un comentario.Roger B.
It seemed that the left side ratchet strap does not release well, the right side did. That ratchet may have a fault. This made it more difficult to attach strap over the 245/40-17 tire of my car. The video https://youtu.be/TDhfCzvzIGw shows leaving the 2x8 in the tire channel under the tire and strapped. This is worrisome as to stopping the car for forward motion at braking. I think the straps need to have the ability to go "basket" over the entire top half of the tire instead of a partial loom at the back and a long single strap down to he ratchet more forward. I will opt for a trailer method next time.SAMUEL M.
Put gas in truck and still got charged $18.25 for gas!SONYA B.
El cliente no dejó un comentario.Tim I.
Staff were very helpful and professionalChris M.
Ariel was awesome!Tiffany M. | Overall Experience
El cliente no dejó un comentario.ROTESHEIA B.
El cliente no dejó un comentario.Timm R.
Excellent storage facility!!!Cindy P. | Overall Experience
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Carla W.
Renters need to report any deficiencies, or malfunctioning parts. The Steering mechanism on my unit needs to have a mechanic trouble-shoot the Steering system. Other than the Steering mechanism, I rate my unit %.Norma C.
You were great. Thank youCarla M.
Quick and easy rental pickup and return. Friendly helpful staff. Great experience.Eric F.
The staff always was polite and friendly. This was a good storage experience for meTimothy K. | Overall Experience
El cliente no dejó un comentario.Frances R.
El cliente no dejó un comentario.CYNTHIA D.
The staff was excellent. ONLY problem was TRUCK EQUIPMENT ... 1. INSUFFICIENCT STEPS AND 2. GRAB HANDLES. ... NO STEP UP and NOT ENOUGH GRAB HANDLES FOR PULLING SELF. THAT'S A BIG PROBLEM-!MARY A.
Great host at this locationJOHANN M.
My biggest review should be that the truck cab are not suitable for 6'3â€ men driving for 700 or more miles.CHARLES W.
Trailer was ready when promised. Staff was helpful with hookup and checkout of trailer. Plenty of paved room to maneuver trailer.JAMES R.
Difficulty getting the lock to open. Caused a delay in retrieving the truck. The U-Haul App was horrible. Wouldn't load, had to re-enter information 3-4 times before it would save the information.Edward H.
This location was not my choice. It was 10 miles out of my way. This resulted in additional miles. I should not be responsible for this.Ronald R.
Staff was very knowledgeable and helpful.TIMOTHY H.
No improvement neededSHELIA P.
Great experienceJIMMIE J.
El cliente no dejó un comentario.RALPH C.
The service was excellent. The people were extremely friendly and knowledgeable! Couldn't ask for better.KENNETH F.
El cliente no dejó un comentario.Carole A.
El cliente no dejó un comentario.AMBER R.
El cliente no dejó un comentario.Katie B. | Overall Experience
The lady who helped us check in our truck was very nice and welcoming.Andrew H.
The person who hooked up the trailer had a hard time linking the chain through my car. Ultimately she got it on but not in a way to easily remove itLAURA R.
Tiffany was fantastic to work with. With us moving to Huntsville site unseen, I was able to procure storage with her that allowed an ABF Upack truck trailer to be left and unloaded. Highly recommend.Richard K. | Overall Experience
Two and half year customer and very satisfied! ¡Gracias!Benjamin V. | Overall Experience
Solid atmosphere and wonderful service at this storage unitAaron C. | Overall Experience
Awesome owners. Friendly, knowledgeable and they provide consistent quality service!AARON C.
The staff working here were SO great. They were so friendly, so helpful, and personable. They made the whole move-in, and move-out processes super smooth & easy. I didn't have any questions cause they were thorough. But i really liked how nice they were. I went in there in pajamas, frazzled and frustrated from moving and everything. I know i looked and acted crazy. They didnt look at me like i was crazy or treat me any differently. The place i was at before this one did, so it just made me feel good to be treated better. Thanks for all your help ladies. Yall rock. I will definitely use this facility again when i need to.Chandler K. | Overall Experience
I've used a lot of storage facilities over the years for various reasons, and Guthries is by far the best! Friendly staff, great facilities, excellent rates and they really really do make the move in and move out process super easy. They're so accommodating and if I ever need a storage facility again - it will be Guthries.Joshua P. | Overall Experience
El cliente no dejó un comentario.KEITH P.
El cliente no dejó un comentario.CERRONI C.
Only challenge was the address is in Google maps directed me to the wrong side of a very busy street. The staff member I worked with was friendly and proficient.KIRK Z.
Great facility! Would highly recommendAndrew P. | Overall Experience
El cliente no dejó un comentario.KELLY T.
The key was hard to retrieve.Karen B.
El cliente no dejó un comentario.KIARA J.
Simple, fast, great experience.JOHN J.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.Charles B.
Don't change a thingMICHAEL H.
All personnel who helped me were outstanding!!Rick T.
I was quoted $16 for insurance when I reserved the trailer online, but when I went to pick it up, I was informed that it was $24, so I declined to purchase it. Apparently the online advanced reservation and pick-up systems aren't in syncROBERT W.
While where we finally dropped off the trailer was excellent, we had to go to three locations to be able to complete the return. The original location was closed. We called the number provided and were told to just leave the trailer, which did not seem like a good idea. The next location said they were â€œfullâ€ and would not take the trailer which was not helpful. The final location was great, but it took a lot of driving around to find the good service.KENNETH K.
El cliente no dejó un comentario.Richard K.
Guthries made it super easy to drop off.Richard K.
Nothing needs to be done. Personnel were very efficient and professionalLOUIS P.
My rental experience was great. The equipment was in good shape and worked well for me. The return process was simple and the charges were just as I was quoted.Buddy J.
I was able to accomplish my task with this trailer. GraciasFREDERICK C.
Nothing else at this time.Terry M.
El cliente no dejó un comentario.VILERA M.
The U-Haul website to return your rental needs a lot of work! I returned the truck the same afternoon I picked it up. I tried to follow the instructions and failed to ever get past the initial step dealing with â€œverifying your return locationâ€. I used the â€œHelpâ€ link on how to setup/configure my iPhone to allow â€˜location verification', but â€˜failed' to ever get it working. After an hour of my wife an air both trying on 2 different phones, we face up. The upside is I checked back in at the site this morning just to make sure we wouldn't be charged the extra $20 fee, and they were very understanding and nice about the â€˜online checkin app'. That app needs helo.JOHN B.
This place was the best all-around storage facility I've ever done business with! Jermaine and his wife were more than helpful and accommodating to my individual needs! I'm so thankful for them and can't wait to do business with them again. More businesses in America need to operate the way that they do! Thanks so much and God Bless y'all!!DAVID C. | Overall Experience