Customer Reviews for Guthries Self Storage
(U-Haul Neighborhood Dealer)

25 reviews

8707 Hwy 72   Madison, AL 35758

(256) 850-0262

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(256) 850-0262

8707 Hwy 72
Madison, AL 35758

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A+

John M. 
Rating:
5.0

Customer did not leave a comment.

KELLY T. 
Rating:
4.0

The key was hard to retrieve.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

KIARA J. 
Rating:
5.0

Simple, fast, great experience.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Don't change a thing

MICHAEL H. 
Rating:
5.0

All personnel who helped me were outstanding!!

Rick T. 
Rating:
3.0

I was quoted $16 for insurance when I reserved the trailer online, but when I went to pick it up, I was informed that it was $24, so I declined to purchase it. Apparently the online advanced reservation and pick-up systems aren't in sync

ROBERT W. 
Rating:
5.0

While where we finally dropped off the trailer was excellent, we had to go to three locations to be able to complete the return. The original location was closed. We called the number provided and were told to just leave the trailer, which did not seem like a good idea. The next location said they were “full” and would not take the trailer which was not helpful. The final location was great, but it took a lot of driving around to find the good service.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Guthries made it super easy to drop off.

Richard K. 
Rating:
5.0

Nothing needs to be done. Personnel were very efficient and professional

LOUIS P. 
Rating:
5.0

My rental experience was great. The equipment was in good shape and worked well for me. The return process was simple and the charges were just as I was quoted.

Buddy J. 
Rating:
5.0

I was able to accomplish my task with this trailer. Thanks

FREDERICK C. 
Rating:
5.0

Nothing else at this time.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

VILERA M. 
Rating:
5.0

The U-Haul website to return your rental needs a lot of work! I returned the truck the same afternoon I picked it up. I tried to follow the instructions and failed to ever get past the initial step dealing with “verifying your return location”. I used the “Help” link on how to setup/configure my iPhone to allow ‘location verification', but ‘failed' to ever get it working. After an hour of my wife an air both trying on 2 different phones, we face up. The upside is I checked back in at the site this morning just to make sure we wouldn't be charged the extra $20 fee, and they were very understanding and nice about the ‘online checkin app'. That app needs helo.

JOHN B. 
Rating:
5.0

Tiffany is awesome

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Bert W. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Tiffany was very helpful and professional. The pop corn is an added bonus!

MARK H. 
Rating:
5.0

Customer did not leave a comment.

SEAN L. 
No reviews have been submitted for this location.

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