Customer Reviews for Guardian Self Storage
(U-Haul Neighborhood Dealer)

970 reviews

599 Washington St   Franklin, MA 02038

(508) 384-3365

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 384-3365

599 Washington St
Franklin, MA 02038

Services at this Location:

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Cally Lapan 
Rating:
5.0

No thing to do to improve You guys are professional and Friendly I recommend a 100% to any one. Thanks guys Att Miguel

Miguel Ruiz 
Rating:
5.0

Customer did not leave a comment.

Gregory Polimis 
Rating:
5.0

It was great the way it was

Crittenden Jarvis 
Rating:
5.0

Great customer service

Eddie Arroyo 
Rating:
5.0

Customer did not leave a comment.

Martha Kessler 
Rating:
5.0

Customer did not leave a comment.

JP CORRIVEAU 
Rating:
5.0

I really like renting from this location. Great people, nice location, very friendly, very professional. Always a pleasure to work with them.

Davor Saric 
Rating:
5.0

Customer did not leave a comment.

david brecken 
Rating:
5.0

There was no clear signage as to where the vehicles go and where the keys go

George Grant 
Rating:
5.0

The two gentleman that set me up were very friendly and helpfully

glen eykel 
Rating:
5.0

Thanks Brad

Brittany Sherman 
Rating:
5.0

Customer did not leave a comment.

Daniel Donovan 
Rating:
5.0

N/A

russell bentley 
Rating:
4.0

None

MARK MILLER 
Rating:
5.0

Customer did not leave a comment.

BRIAN PRYHODA 
Rating:
4.0

Well run location, very pleased and would use again

ronald lankone 
Rating:
5.0

Customer did not leave a comment.

Daniel Griffin 
Rating:
5.0

Customer did not leave a comment.

Meet Shah 
Rating:
5.0

Customer did not leave a comment.

Stuart Brennan 
Rating:
5.0

Customer did not leave a comment.

Richard Luppino 
Rating:
5.0

Customer did not leave a comment.

Sarah Buckley 
Rating:
4.0

Customer did not leave a comment.

Michael Matthewman 
Rating:
5.0

Customer did not leave a comment.

Sonja Rivera Saenz 
Rating:
5.0

So much easier than I thought it would be. The owners of the small businesses that I encountered were very personable and look forward to doing more business w them in the future.

janne vanpattensteiger 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN DELLAMANO 
Rating:
5.0

Super friendly and courteous!

Victor Valente 
Rating:
5.0

Customer did not leave a comment.

Nancy Miller 
Rating:
5.0

Customer did not leave a comment.

Stephen Robinson 
Rating:
5.0

Customer did not leave a comment.

Michael Colombo 
Rating:
5.0

Brad was very helpful with the process. Our rental truck met all our needs Thankyou

Patricia Ryan 
Rating:
5.0

Everything was excellent. Thank You! My family and I are very grateful. Excellent customer service and great truck that was available made our move a reality. I honestly can't see need for improvement. Just keep doing the same.

maria dias 
Rating:
5.0

Awesome customer service !! Above and beyond to make my experience awesome. Thank you.

Richard Pelosi 
Rating:
5.0

Fast easy and accurate same as the first time. Couldn’t of gone better thx guys

TARICK HOOD 
Rating:
5.0

Everything here is done professionally. No need for changes.

Eddie Arroyo 
Rating:
5.0

Clean and reliable. Extremely well maintained equip. Lovely and kind personnel. Brad and Charlie are truly wonderful. I cN honestly say I hope to rent from them again It is rare to find such place nowadays. Thank you so much!

renee quinn 
Rating:
5.0

Customer did not leave a comment.

Sabrina Eichin 
Rating:
4.0

The vehicle was older and difficult to get in and out of due to being high off the ground, especially getting cargo in and out. The vehicle also pulled to the right and I stuggled to keep the vehicle straight.

Cheryl Kempton 
Rating:
5.0

The truck was ready when I got there and pick-up was easy. Appreciated that the truck had full tank to start a busy weekend of moving. Dropped off after hours using the U-Haul mobile app and that was also easy.

John Quinn 
Rating:
5.0

Charlie was incredibly helpful throughout the process. All I spoke with on the phone were also great. The assistance and ease of use was very much appreciated.

Kerry Coughlin-Wells 
Rating:
5.0

The staff was friendly and knowledgeable. This was a very easy rental.

Clark Hockenbury 
Rating:
5.0

Can’t remember his name but the guy in the office was amazing and super helpful. Hands down easiest uhaul rental of my life !!!

Andrew Snaddon 
Rating:
5.0

Attendent was excellent

Jeff Hill 
Rating:
5.0

Customer did not leave a comment.

Paul Seaver 
Rating:
5.0

Customer did not leave a comment.

Paul Seaver 
Rating:
5.0

The renting was fast & easy.

Diane Lohnes 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY LOMBARDI 
Rating:
5.0

Pick up was smooth and easy, and the vehicle was in good condition. We will definitely use this location again!

Susan Dietrich 
Rating:
5.0

Peter was top-notch!! Helped us by not having us back the trailer in, which was a blessing after being on the road for 3 days.

LAUREN JESUS 
Rating:
3.0

Cabin was full of dog hair with dog treats still in the center console.

Frederick Rojee 
Rating:
5.0

Customer did not leave a comment.

William Stetter 
Rating:
5.0

Customer did not leave a comment.

Paul Seaver 
Rating:
5.0

Easy ingress / egress and simple directions to drop off truck and keys.

Robert Drake 
Rating:
5.0

Nothing it was all excellent!!!!

Michael Coyle 
Rating:
5.0

Customer did not leave a comment.

Ann Kahn 
Rating:
5.0

Customer did not leave a comment.

Dennis Charbonneau 
Rating:
5.0

Customer did not leave a comment.

Alison Caruso 
Rating:
5.0

The guys at guardian self storage/uhaul were incredible. Was the first time anyone didn’t make me feel intimidated taking out a truck. These guys were friendly, knowledgeable, and liked talking to people. They also made sure I had all my equipment I ordered prior. Last two times I went to the uhaul in Natick, MA and didn’t get the furniture dolly and appliance dolly I requested. These guys at guardian self storage walked me to the truck and opened it and made sure everything I needed was there and were beyond helpful. A++++++

Paul Corcoran 
Rating:
3.0

The place was great minus not getting a confirmation call. However dealing with U-haul has been a nightmare

Eric Cohen 
Rating:
5.0

Brad was very helpful

Brace Rennels 
Rating:
5.0

Customer did not leave a comment.

Ralph Bellegarde 
Rating:
5.0

Customer did not leave a comment.

Michael OBrien 
Rating:
4.0

The staff that interacted with me is very professional, knowledgable and friendly.

Allen Akinyemi 
Rating:
5.0

Staff was Exceptional…….. Helpful, pleasant and a pleasure to work with

David Moll 
Rating:
3.0

Customer did not leave a comment.

David Maslanka 
Rating:
5.0

Everyone was very friendly and nice

Michael Diphilippo 
Rating:
5.0

Fast polite service, easy in and out

Ralph Bellegarde 
Rating:
3.0

Customer did not leave a comment.

Chad Cid-Hogan 
Rating:
5.0

Customer did not leave a comment.

Rebecca Kovaly 
Rating:
5.0

Everything was perfect, thank you! Easy pick up, easy return, great vehicle, great communications.

Kenneth Steinhardt 
Rating:
5.0

Customer did not leave a comment.

Hari Kishore Red Desanur 
Rating:
4.0

Customer did not leave a comment.

Bjorn Dragsbaek 
Rating:
5.0

Very professional personnel.

Eddie Arroyo 
Rating:
5.0

Customer did not leave a comment.

Peter Lespasio 
Rating:
5.0

Customer did not leave a comment.

Kenny Dube 
Rating:
5.0

Excellent jib

BHARATKUMAR PATEL 
Rating:
5.0

Customer did not leave a comment.

Barry O'Malley 
Rating:
5.0

Customer did not leave a comment.

Thomas Kuzeja 
Rating:
5.0

Customer did not leave a comment.

Judy Noble 
Rating:
5.0

Customer did not leave a comment.

Brent Wiltshire 
Rating:
5.0

I have rented trucks here several times and it always goes smoothly. Very friendly and helpful.

Meg Jacobs 
Rating:
5.0

Customer did not leave a comment.

Andrew David Wishart 
Rating:
5.0

Customer did not leave a comment.

Eric Schult 
Rating:
3.0

Have a dedicated U-haul staff always there to do transactions. The clerk was trying to balance running the gas mart store while also doing the U-haul stuff. Too much for anyone.

Bertholt Schroeder 
Rating:
5.0

Excellent service at this location. Would recommend to anyone in need of a truck rental.

MaryJane Surette 
Rating:
5.0

My rental of a small trailer was easy, and the site manager was properly helpful. Thanks

Thomas Wick 
Rating:
5.0

Customer did not leave a comment.

Barry O'Malley 
Rating:
5.0

Great people, awesome service.

Eddie Arroyo 
Rating:
5.0

No comments, good experience.

Michael Murzycki 
Rating:
4.0

Customer did not leave a comment.

Roger Nelson 
Rating:
5.0

Customer did not leave a comment.

David Price 
Rating:
5.0

Customer did not leave a comment.

JEFF CONVERSE 
Rating:
5.0

Great experience. Super friendly and helpful. Couldn't have gone smoother.

TIMOTHY RIORDAN 
Rating:
5.0

Customer did not leave a comment.

Charles Myers 
Rating:
5.0

Customer did not leave a comment.

jacob berry 
Rating:
5.0

Nothing. The location was convenient, the employees were respectful of my time and they took care of a problem I had with the rental truck right away.

stephen mills 
Rating:
3.0

Customer did not leave a comment.

Kris Maxant 
Rating:
5.0

Customer did not leave a comment.

Michael Coelho 
Rating:
5.0

Customer did not leave a comment.

William Comiskey 
Rating:
5.0

It’s all good at this location

Eddie Arroyo 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top