Customer Reviews for GT Sew and Vac
(U-Haul Neighborhood Dealer)

562 reviews

1231 E Washington St Ste E   Colton, CA 92324
(215 & Washington Next to Starbucks)

(909) 512-6989

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 512-6989

1231 E Washington St Ste E
Colton, CA 92324
(215 & Washington Next to Starbucks)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TOMMY D. 
Rating:
5.0

Thank you for your service. Look forward again if needed.

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

Mychael S. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
5.0

I Believe the price and service's are reasonable. I've never have had a problem with renting from U-haul . really appreciate there service . one happy customerðŸ'â˜º

EMILY L. 
Rating:
5.0

They service at this location was AWESOME. Thank you.

Barbara H. 
Rating:
5.0

Excellent service! We will use in the future!!! Thank you!!

NICOLE H. 
Rating:
5.0

First location failed to open. Cost me one hour. Do not use San Bernardino location.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Sara U. 
Rating:
5.0

Nothing needed. The staff was great. I was quite satisfied.

ERNEST D. 
Rating:
3.0

Check the truck before renting it out to a new customer. I got a van with low air tire pressure

REGINALDDEMPSEY C. 
Rating:
5.0

Customer did not leave a comment.

FILIBERTO M. 
Rating:
5.0

Customer did not leave a comment.

SAMER B. 
Rating:
5.0

Customer did not leave a comment.

Channelle C. 
Rating:
5.0

Take The Moving King off your Mover option. So unprofessional!

Eileen A. 
Rating:
5.0

Staff has great customer service

Joe D. 
Rating:
4.0

Kind courteous service

Paul W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Keep up the good work

DESANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The van was in good condition and customer service was great. Thank You

ANN M. 
Rating:
5.0

Great customer service and quick in and out the door.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

karen M. 
Rating:
3.0

Homeless in the area by the trucks and several people from local businesses standing and blocking pathways.

Bonnie G. 
Rating:
5.0

I would not change anything. I was treated with respect and kindness. I had very good service.

EDWARD D. 
Rating:
1.0

I found staff at rental location were rude and not helpful

LESLI V. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO V. 
Rating:
5.0

Customer did not leave a comment.

Nesta E. 
Rating:
5.0

Customer did not leave a comment.

BOB M. 
Rating:
5.0

Great service and very accommodating. They actually helped me save a lot of money. They could have easily let me walk out the door and charge me much more once I returned the truck and I honestly would not have been able to dispute the amount, but the guy stopped the transaction and worked with me to figure out a more cost efficient rental. I ended up paying less than a third of what I could have been paying. Honestly and compassion go a long way and these Gus go above and beyond to provide that. Thank you guys so much. You are amazing! Danté

DANTE LAMAR H. 
Rating:
5.0

They were very nice. Very helpful.

BRYAN F. 
Rating:
3.0

Customer did not leave a comment.

JON V. 
Rating:
4.0

The check-in or UHaul return process after hours was prolonged because the UHaul website could not recognize my location despite my cell phone having location tracking turned on.

CHRISTOPHER V. 
Rating:
5.0

It's great

ADRIAN M. 
Rating:
5.0

The key lock was hard to be open.

Dan O. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL G. 
Rating:
3.0

It was a bad experience for me to obtain the U-Haul truck, they gave me the runaround and wasted almost 2 hours of my morning.

James N. 
Rating:
1.0

Absolute disgrace! Sent me to 3 different locations all of which everyone was rude and just did not care at all. Then when I talk to actual employees they don't even care each time taking me further from where I wanted to be just to charge me for the mileage and make up for the $50 you lost because your employees can't get things right to begin with. The whole experience was CRAP! And I will never use your crappy company again! I'd rather tie everything up to a sedan than have to use your service.

RICARDO J. 
Rating:
4.0

Customer did not leave a comment.

Joel R M. 
Rating:
5.0

Customer did not leave a comment.

KARINA M. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

DINA R. 
Rating:
2.0

the website check-in and check-out is horrible. There should be alternatives that don't cost money to do business with u-haul

GREGORY D. 
Rating:
1.0

Terrible

DIANA M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Great customer service. Quick to respond when I had questions. Made sure I wasn't left with any questions. Very friendly service. Would highly recommend to a friend.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

michelle V. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer service was great and I had no issues.

BRADLEY J. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
3.0

Customer did not leave a comment.

RONALD W. 
Rating:
2.0

NA

alexander K. 
Rating:
5.0

Customer did not leave a comment.

ROJITA C. 
Rating:
5.0

Truck was extremely dirty inside nd outside. Lot is very tight to maneuver

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Jake G. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah F. 
Rating:
5.0

I dont have a ckmment, just thank you very much for been there for us!!!

LUIS V. 
Rating:
5.0

n/a.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Nothing more needed because it was great service!

ANGEL G. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
2.0

I reserved a 20ft truck at a location 2 months before my move. 2 days before I called them and was told there was no 20ft truck available. They do not move vehicles and they don't provide a fuel tank of gas. I do not recommend U-Haul. They did provide me a larger truck at the same price as the 20ft but not sure when they were going to tell me about the change.

LISA H. 
Rating:
1.0

Overcharged the credit card.

CATARINO R. 
Rating:
5.0

Customer did not leave a comment.

VALERIE Z. 
Rating:
1.0

My reservation was changed 3 times. I booked for riverside and it was changed to Colton. Then the time was changed again from 8 to 9. The worker was late. The truck was filthy and nobody could find the keys. This set my entire day back 2 hours. Miserable experience.

DANIEL H. 
Rating:
1.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Thank you

TYTEASHANNA G. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE B. 
Rating:
5.0

I have dealt with them a few times and every time they are very helpful.

DAVID S. 
Rating:
1.0

Don't fraud people money and now I have to spend time-fighting the extra charges. Tell people you charge for using this location in person. Then they can choose another location that doesn't charge to check-in person. I want my money back before I get an attorney. I will file in court to get my money back and customer service couldn't help, just send a request.

Ann H. 
Rating:
5.0

Great service and they were very friendly!

Alan H. 
Rating:
5.0

Customer did not leave a comment.

ADAM W. 
Rating:
2.0

Customer did not leave a comment.

Lennard H. 
Rating:
3.0

We had several issues with the verification, saying that phone numbers were listed on the reservation and couldn't be used for verification even though it wasn't. I had also requested furniture pads that were not included in the rental.

Noel S. 
Rating:
5.0

The people here are so accommodating, professional and friendly. They helped us out in a huge way

Lorraine L. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
3.0

Make sure they have enough equipment to rent for each truck that gets rented. I rented a furniture mover and didn't know they didn't have any until I picked up the u haul truck. If I was notified ahead of time I could have gone elsewhere. It was a huge inconvenience for me

Lorraine S. 
Rating:
3.0

When I made the reservation I was informed that my location for pick up may change, it did but they did a good job helping me to the next spot. Although the next place couldn't find my reservation at first, they did and all went well.

Cynthia M. 
Rating:
5.0

I absolutely loved my experience. Maria was amazing and made it a quick and easy process and safe with COVID precautions. I will ALWAYS use this place for my UHaul rentals.

christina S. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
1.0

They were not honest about the gas guage upon getting car. They rushed us to return it before 24 hrs. We dumped our stuff on the curb to rush back for them to say they made a mistake so I did not have a chance to move ally things. They charged me $180 for less than 24 hrs and they were rude ass hell. Do not come to this place.

STEVE K. 
Rating:
1.0

I drive truck 33 miles only I don't know why's charged me $119.00 dollars and have gas and clean

Ayman A. 
Rating:
4.0

Improve the website

Julio C. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
3.0

Customer did not leave a comment.

Jade O. 
Rating:
1.0

The representative was rude and not helpful. They lost the key to my uhaul rental .

SHANA B. 
Rating:
2.0

Customer did not leave a comment.

Trevor A. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
2.0

My trucks windshield exterior was filthy. Also I ordered an furniture dolly and was given a regular dolly and charged 3 dollars more. The furniture dolly showed on my order. The girl at this location said it wasn't on the contract she had. I should not be charged for a dolly I did not order

Alfred P. 
Rating:
2.0

Truck had no gas. It was dirty.

ALMA G. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
1.0

They didn't check damage with me (there is a ton and I have pics as proof) It took over 10 minutes to get the keys even though I did precheck in. There was no drop box so I couldn't do remote drop off. It was frustrating and difficult dealing with them.

STEPHEN S. 
Rating:
1.0

Very unprofessional. First off the truck had very little gas in it she didn't note that on the form she gave me she seemed a bit rude also.She forgot my dolly so I had to double back and it took almost a hour just to finally get the truck with barely any gas. I will NEVER EVER GO THERE AGAIN!!!??

MECHELLE H. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
4.0

Back of truck had trash. Should of had a 1/2 tank of gas took a picture of truck as advised. Everything curb side service when we did everything on line no information about curbside and to stay in your car and call when arrive. Signs on window posted must wear mask why we can't go inside. A little agitated but always treated well

Lorraine S. 
No reviews have been submitted for this location.

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