Truck was dirty and there was no side mirror, checked in online however had to wait a long time in the location getting checked in. Was given a different drop off location than originally. Charged for gas when I filled it back up to where it was when I got it.
Rebecca S.
Customer Reviews for Grizzly Quick Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great customer service at this location. The rental was clean and in good condition. Friendly staff. Highly recommend!
Jordan P.Very disappointed in a $15 damage or missing charge. There was nothing wrong or changed with the truck. Very lightly used.
kevin L.The man shut the door on me said he was closing and for me to put keys in box he didn't have time for me !!!
Debra M.Cab was a little dirty and needed wiped down - especially during a pandemic.
Steven G.Took a long time to pick up the van; might be because I was late by a few minutes. Costs more than the original online reservation.
Devin S.Gentlemen just asked for keys back. Gas was filled back up but got charged 26$ for that.
Jeffrey K.Staff was very friendly and helpful
Billie Jo H.Don't change anything!! They made my move hassle free!!!
bryan B.Nothing! Owner came in early to get us going ??
Tracy E.The drop off went well and the owners were friendly and engaging. Very pleasant experience after a 200 mile move.
Kimberly T.I picked up the truck there. the equipment need swept out and had blankets in it. My perception was that the gas gauge was not correct. Then i picked up a trailer at another location. and it ended up equally as bad. He hooked up the trailer, but it did not look like the diagram on the truck. Then we he entered the truck that was being hauled he could have explained it would not fit on the auto transport trailer.
Stacey J.I was not given the correct size truck. I reserved a 15' truck and got a 10' truck
Nalini M.Awful experience. Awful customer service from Corey. I will never use your company again. Rental location in Wadsworth, OH should no longer do business with U-Haul. Both are a joke
Stephen H.Rep at the counter was courteous. I got what I needed and the vehicle, a 10 ft Cargo Van was in excellent shape, and easy to drive.
John B.Super friendly and professional. Reviewed everything and offered suggestions. Quick and thorough. Very very nice!!
Maureen Z.Speedy and friendly service.
Jacquiline M.I have rented uhauls before but never from a location with this exceptional customer service ! If I rent again in the future it will definitely be from this location!
BRIAN B.Sandi does a terrific job at Grizzlie Mart in Wadsworth! Always very accommodating and very helpful with what ever I need. I have rented many time for various needs in moving my family, friends and work items. I HIGHLY recommend renting here!
glenn F.Was charged additional $24 more when I returned the truck. Was to be refunded the additional money but never was!
Edward R.I have already recommended this location to many people. I appreciate the service here. The store personnel are very nice and helpful!!
LINDA H.The gentleman helped me open the back Dior of the truck. It was frozen shut. He poured buckets of hot water on it!??
Laura P.Great experience! Thanks for making it an easy process! Will rent again!
steven B.Nothing, it was great!
TIM W.Had no problems returning the truck.
Anthony M.tow dolly dealer says it is customer's job to install and connect the tow dolly and not his job as dealer.
RODOLFO O.Excellent customer service and very friendly! Sandy is a great guy and cares about his customers!
glenn F.The fuel pump was going out. We drove from Ohio to North Carolina and had to pull over several times because the truck was having issues. Our normal 10 hour trip took 13 hours. The truck was not clean. The service engine light was on. They didn't have the truck ready for us we had to wait an hour before someone who knew how to get us in the rental and he didn't go over the reservation before running my card for 40 more than what I agreed to online.
Kelly L.Nada
Robert E.My original drop off location scheduled was 8775 wadsworth rd, wadsworth ohio. I could not enter their facility because the driveways were roped off. There were no places I felt comfortable turning around at in the dark in a large truck. Very frustrating getting charged and using gas to drive out of my through no fault of my own to get back to town. I had to call Uhaul to change my return location to the grizzly quick mart in wadsworth. Upon pulling in someone came out and said I could not park there even though I talked to Uhaul less than 10 min earlier. After Grizzly mart was unable to contact Uhaul to find another location again they were made arrangements to get me parked in their lot. I understand their frustration as they were having construction work done so I appreciate and thank them for working with me. Overall i had a good first time experience and will consider Uhaul in the future. Thanks.
Christopher M.Ordered 12 blankets. Six were available.
James N.Working as both a convenience store and a UHaul location makes parking a little difficult; however, the service was excellent, even at 9pm!
RALPH A.They told us there was a dolly in the truck and it wasnt there
Jon K.The truck was very clean and service was outstanding
AL W.Nothing to improve. Helpful, organized and very friendly. Thanks.
joana A.Great friendly, reliable while making sure truck was ready and went over all details of rental. I would rent from this business, if needed to rent u-haul again. Excellent customer relations. Easy and quick service. I recommend this place to anyone. Thank you for a great experience during my move.
judy A.The place is a den filled with alcohol, smoking materials and bongs. The guy was friendly but not too swift. The truck was good except the interior was a sticky mess. The truck was in good shape and ran well.
Bryon P.very help full empoly
Hanish P.The refused to accept the returned equipment, after calling uhaul directly, uhaul stated I could leave the truck and trailer there, i left it there only to be charged for 754 extra miles which given that I had the truck less than 24 hours it couldn't I could not have possibly driven 800+ miles at this point I'm now fighting to get my money back
Gary W.The person with the keys was half an hour late for my 8:15 am pickup. Once he arrived, he was very kind and helpful, but the lateness was not a great start to my moving day.
Grace C.Although I was surprised that the service was at a mini mart, I found the service excellent. It worked well and I was very happy with the truck and the store owner.
WILLIAM D.I was charged the morning of 22nd $126 for a one time all day one way fee to rent the truck. When I dropped the truck off, full of gass and cleaned by myself, he charged me another fee for $137! For "EZ-Fuel" and a "Fuel Service Fee". It was absolutely absurd. I had to call my credit card company and have them stop the charge which resulted in them re-issuing me a card. So now I have to set up all of my auto pays again for all of my bills which is an extreme inconvenience. When I called the man at the store, I couldn't understand him and he was not helpful at all. He was not able to explain the charges. This "U-Haul Rep" should be band from your services if you care about customer service at all. He tried to fraudulent charge me thinking I would not notice. Horrible expiernce after a long day of moving. Not sure if I will ever use U-Haul again because of this experience. If possible I would like to talk to upper management about this issue and this location, not sure if they screened this business or not, but it was very sketchy looking.
chelsey H.