Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

Rating:

5.0

Exelente service guy is very friendly

Rating:

5.0

The owner was Great 😁😁😁😁

Rating:

2.0

Staff was not personable

Rating:

5.0

Nice

Rating:

2.0

Rude owner

Rating:

4.0

The truck was not clean when I picked it up. There was an oily kind of substance that has been splashed on one side wall of the truck in the cargo area. There was also a lot of dried mud at the feet on the driver's side

Rating:

5.0

Very professional and courteous! Been doing business here for 5 years, always great. For all your moving needs, there is none better. As military veteran, I know something about working equipment and moving.

Rating:

3.0

It was extremely frustrating that the U-Haul app did not work. The only way I was able to complete the rental process was by using live customer support.

Rating:

4.0

Truck rental went without any issues. Truck was ready on time, clean and ran fine. Will certainly rent from this location again.

Rating:

3.0

There was a mix up on the time frame i need it the 10' box truck for.. they had it marked for 3 days. I only need it for one day.. i dont know rather the corrected the charges or not.. i would like to be uodated on this issue.. thank you

Rating:

1.0

This location was an absolute mess. The owner was incredibly disorganized and the whole establishment was extremely dysfunctional. I will never be going back to this location.

Rating:

5.0

I would recommend this place to a friend. The owner was very nice and very helpful.

Rating:

3.0

The dude that runs the place is cool. But, he overcharges and lies about mileage.

Rating:

5.0

Owner John was very personable and listened to my complaints. Additionally, he drove within me to confirm the problem I reported.

Rating:

5.0

Great place

Rating:

3.0

Side mirror of driver side was so loose it was turning by itself. Gas tank was three quarters full but was being told it’s Full.

Rating:

3.0

Did after hours return. NO place to park the truck!

Rating:

4.0

John may seem to be a little gruff, but he's a great guy that will go out of his way to satisfy your needs. Be patient and you'll receive the best service. Shout out to Alex and his exceptional backing skills. Gets those trucks lined up perfectly..Highly recommend this location.

Rating:

3.0

I've got no advice

Rating:

1.0

One grumpy guy working location on a Saturday morning with 6 customers ahead of me. It took an hour to finish even after he had me move the trailer and hook everything up by myself. Had to broom off all the dirt and rocks to make sure I didn’t send something flying off the trailer. Terrible service

Rating:

3.0

- the truck had some smoking smell. - truck fuel tank was only 1/4 tank filled. -

Rating:

1.0

I am getting harassed by the owner of the location for a mattress being left on a truck when I told him I’m sitting on it I did not leave it and he was very rude

Rating:

2.0

Gentleman running the place was not a nice guy. He was moody when I picked it up and dropped it off. I followed the instructions on the app and he yelled at me for dropping the keys in the Dropbox. Not a good experience. Truck was an issue. Could not adjust the mirrors to see properly. Truck pulled horrible to one side when going down the road. Truck was stuck in the mud when I picked it up. Took a few minutes but I got it out.

Rating:

5.0

I use this location a lot, John is always great to work with!

Rating:

1.0

Not a good drop off experience. Will choose a different location next time

Rating:

1.0

Staff are rude and not personable at all. Alex was the exception to this.

Rating:

1.0

Well I walked in and the owner and one of the workers were full on cussing each other out, there was no parking. I didn’t feel comfortable and it didn’t seem anyone had any idea what was going on. Honestly, the worker was using profanity which I didn’t like and it made my morning honestly worse.

Rating:

2.0

Better app service 🙄 Employee using the f bomb over not having his coffee..pick was.at 7 am . Was.on the phone dealing with issues of not being able to use app.and did not get stuck until 815. Didn't offer discount or extended use .

Rating:

2.0

The person I worked with was not a good representation of “good costumer service”. I think he had a lot of things going on at once so he was stressed but it wasn’t a good environment. Very rude and rushed.

Rating:

5.0

Was probably my #1 experience with renting a truck the manager or owner at this location was fantastic super easy fast I was in and out no problems or unnecessary procedures I will be back at this location for sure they are definitely my new go to for rental needs

Rating:

1.0

The older man in the building rudely kept telling me to look for a guy walking the parking lot to help me. I walked around looking for the "guy", could not find him. I went back in and got the same response saying to trust him about a guy walking around outside. I tried to get everything unhooked myself, but could not get the trailer off the ball. I went in again, and the older gentleman finally came out to help. He was not happy about having to come outside to help. Very rude. Very unhelpful. I would not recommend this location to anyone. I would recommend against it.

Rating:

2.0

Had to sweep your the back of the truck before loading anything of ours. Dirty and old boxes. I am a past employee of Uhaul, cleanliness of this old JH 26 foot wasn't acceptable.

Rating:

5.0

I am only satisfied because this site has a professional staff. I was initially sent to Family Funsports and had the worst experience of my life. Up to and including being removed from the building at 1:55 PM because they closed at 2:00 PM. I was told by that person to call “-800getUhaul”. Luckily I knew what he meant. I’m supposed to get a $50 credit after my vehicle is processed this morning.

Rating:

3.0

I drop the chalk off after hours, so I cannot give a valid review . I do wish you had more parking spaces though

Rating:

3.0

Friendly staff. Easy process.

Rating:

5.0

Very friendly & respectful!

Rating:

2.0

Manager not friendly or particularly helpful; borderline rude. Office is an absolute mess. This is the most convenient U-haul rental location near us which is the only reason we use it.

Rating:

5.0

Drop off went well

Rating:

5.0

The windows were open slightly in the cab which allowed rain into the van. The back of the truck had debris from a previous user.

Rating:

5.0

Nothing. Customer service is excellent!

Rating:

5.0

U-Haul Neptune Beach was so helpful and friendly made the turn in progress so easy. Thank you

Rating:

3.0

The lot is a little small for turning around with a trailer. Other than that, it's a decent location that was nearby.

Rating:

5.0

Better organize this place.

Rating:

5.0

The owner was more than patient with me because I didn’t plan properly for the size of equipment I needed. Got me on my way with the equipment I needed

Rating:

5.0

Great guy

Rating:

1.0

When I got there the man was complaining about his workers. The truck needed to be cleaned out still. I ordered 24 blankets and only got 22 so when I went to return them I got charged for blankets I never recieved. So I payed for blankets I didn't get and then got charged a second time for them. I went back in to talk to the guy and he was already helping other people. Not a good experience.

Rating:

2.0

Customer service was terrible. Will not be using this location again.

Rating:

4.0

Liked the gentleman who owned the facility. Was friendly but all business. Was training a new employee and was very professional

Rating:

5.0

Great owner always provides excellent service

Rating:

2.0

Service was curt and rude. It felt like we were inconveniencing the employee.

Rating:

4.0

Received what I expected in a timely fashion No issues

Rating:

5.0

You are amazing and helpful!

Rating:

1.0

There has been fraudulent activity i was charged 2 times a day sometimes 3 times A day. I was told by 2 different customer service representatives that i was going to get the second charge back and that they were just holds. The first and the second contract i was charged $70 a day on average and i didn’t even have insurance for the second contract. They have failed to give me a call As requested to explain to me the 2 charges a day, and the bigger amount of charges at the end of the week. I need some help i need somebody to go thoroughly look through the charges to my card and not just the receipts. The charges come from 2 different POS systems connected to U-Haul and i think the U-Haul dealer took extra money out, per his reviews i am not the only person this has happened to. I need somebody to listen to me and help me!!!! Nobody will!!! I dont want to keep getting sent a receipt. I need somebody to do their job and investigate this. I will be going to the bank tomorrow. But somebody needs to look into the charges made to my account and GIVE ME A CALL!!! A good number to reach me will be 1 (317) 281-1865

Rating:

3.0

Was not made aware of the rate increase on the truck rented until I received the email recite.

Rating:

1.0

We were scammed out of over $1600. He was charging my card 2xs a day

Rating:

5.0

Tires were not in the best shape for a trip from Indiana to Texas

Rating:

5.0

Easy turn in with a friendly team.

Rating:

4.0

Good