Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

2,325 reviews

2622 S US 31   Greenwood, IN 46143

(317) 736-4160

Office Hours

  • Mon-Sat: 8:30 am–6:30 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 736-4160

2622 S US 31
Greenwood, IN 46143

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6:30 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for friendly and great service.

Suk L 
Rating:
4.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

john g 
Rating:
1.0

Owner was rude however, I live 50 minutes away from the location that I was redirected to which was inconvienent. I talked to Darla on the phone a few days prior who said I would be deducted 50 dollars for the inconvenice. Then when I get to the location to get the truck, the man tells me that only the truck location was moved to his business and not the trailer. However that is not what I have originally discussed with darla. Then he said the price now for the trailer would be 590 instead of the 151 that was offered online when I made the reservation. Then he called Darla and they had and exchange then the man said I will take the trailer price back down to 151 with the insurance add with was 214 and some change. No biggie then he said you will not get the 50 off the truck because that is too big of a discount. Which was rude because I did not pick his location for one, secondly why would I pay more for the hitch then originally quoted makes no since, thirdly I did change my pick-up location U-Haul did. Then when I got to Florida we could not get the hitch off the owner of the drop off location at the wood shed stated it was not put on correctly.

Shannon T 
Rating:
1.0

Charge me for gas even though I brought the U-Haul back with more. The place is just very messy and unorganized.

Oscar T 
Rating:
5.0

Very kind and quick service thank you for helping me get safe to my Florida destination

Jessica N 
Rating:
5.0

Customer did not leave a comment.

Brandon W 
Rating:
4.0

Easy experience - was directed where to park and to leave the truck running for them, and I was sent on my way.

Tracy N 
Rating:
1.0

Owner was very very rude. Probably racist, no issues with service. But extremely disappointed with the communication and utter lack of respect and dignity as a customer of Uhaul. I will NEVER EVER rent from this location.

Diana L 
Rating:
1.0

Have friendlier staff. My girlfriend droped off the trailer for me and staff was rude. She is not the strongest of backing up skills was forced to turn around in extremely small area, while being yelled and treated like crap from employee. When she got the trailer ware she was told to place it, she was then still told hatefully that that's not the right place. When another employee then came out and said it was just fine they could move it themselves. The picking up process was also a big hassle. We will not be coming back due to unprofessionalism and rudeness.

Seth C 
Rating:
5.0

Many option of trucks available at this location. Customer service was great and truck is very clean.

Yoshiro S 
Rating:
1.0

Don’t go there

Prince S 
Rating:
3.0

Over charge

Leonard B 
Rating:
5.0

Customer did not leave a comment.

Bhupinder S 
Rating:
5.0

Just help

Prince S 
Rating:
4.0

No comments, I did a self drop off after hours.

Kyle S 
Rating:
4.0

Customer did not leave a comment.

gary m 
Rating:
2.0

The man running this location is rude as hell, and short with everyone. Some customers even turned around and walked out however I did not have time to go elsewhere and start over. He acted annoyed to be there and having to deal with customers at all. I will definitely never return to this location and maybe not even to uhaul

matt C 
Rating:
4.0

Have more staff on hand on busy weekends

David T 
Rating:
4.0

Customer did not leave a comment.

Ashley L 
Rating:
5.0

Customer did not leave a comment.

Sui A 
Rating:
5.0

Customer did not leave a comment.

Barry R 
Rating:
4.0

Not much.

Douglas L 
Rating:
4.0

Customer did not leave a comment.

Kristen H 
Rating:
4.0

Customer did not leave a comment.

Roger K 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M 
Rating:
5.0

Customer did not leave a comment.

PATRICK H 
Rating:
5.0

Staff was very helpful. Will rent again off of them in the future.

brian c 
Rating:
3.0

Broken down car sitting in the front, random stacks of things on wood front porch that looks to be rotting. Just not very inviting. Guy there was moving another truck,got out to tel my husband where to park ours, and said you’ll get an email. Not friendly at all.

Mitch G 
Rating:
5.0

Customer did not leave a comment.

Frances E 
Rating:
5.0

Customer did not leave a comment.

Debra C 
Rating:
5.0

Very nice owner . Very helpful and patient with me as nd my needs. Would highly recommend

sara s 
Rating:
5.0

Owner has a big heart and really helped us out, will be using this location in the future

Michele K 
Rating:
5.0

Incredibly accommodating and easy to work with! Quick check in and return.

Jeremy N 
Rating:
5.0

I would highly recommend this location to anyone! Johnny was excellent and even helped save me over $100 on my truck by switching my drop off location! I am so thankful for his help! Great customer service, quick in and out, no hassle. If I need a uhaul in the future, this is the only location I would choose!

Kayla C 
Rating:
1.0

Update your vehicles I feel like I got overcharged due to the out dated vehicles yall use.

Shaquial P 
Rating:
3.0

The trailer had one new tire and one below grade, 4 year old tire that eventually blew out around 800 miles out, luckily before getting to the restrictive Rocky Mountain roads. But the response and replacement out of Limon went very well. Prior to getting this trailer, we received one from the Greenwood, Main Street location and the person did not confirm that the lights worked…which they didn’t as I checked them myself, forcing us to go to our second location for pickup. We took the time and distance to originate from the US31/Hanna Avenue Indy location which, in our eyes, seemed the most reputable in the area. Overall, we are very happy with the experience.

GENE F 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
3.0

Customer did not leave a comment.

Susan R 
Rating:
2.0

Customer did not leave a comment.

Christopher H 
Rating:
2.0

This locations needs better communication and preparation ahead of time. Signed up for pick-up before work hours and my truck was not assigned ahead of time. I had to wait until the store opened for them to assign me a truck. Truck was dirty when I got it and no inspection occurred. Location was very unorganized, messy, and smelled like cigarette smoke. Poor experience overall and there are much nicer Uhaul locations in the area.

Cody D 
Rating:
2.0

Truck had no washer fluid when picked up, and all 4 tires required air adjustment to 40 PSI (30, 37, 39, 42). The administrative experience for pickup could be a bit more friendly and professional.

Matt S 
Rating:
5.0

Customer service was excellent. Gentlemen were professional and courteous. They spotted me pulling in and immediately jumped into checking the truck back into return.

Brent S 
Rating:
4.0

Customer did not leave a comment.

Augustus C 
Rating:
3.0

Customer did not leave a comment.

DANIEL P 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

amanda s 
Rating:
3.0

Customer did not leave a comment.

Dennis J 
Rating:
5.0

The staff were excellent and made sure everything was the same as I booked. They explained everything that I asked about and also made sure the truck was checked in right away when I returned it.

Mark F 
Rating:
5.0

I was originally supposed to drop off in Franklin Indiana . No one was there till 15 minutes after opening and the guy that was there knew nothing about the U-haul business. Another man was there to pick up a truck and he was unable to do so. I went to another location in Greenwood Indiana and they were awesome. I’ll never go back to the Franklin location and it’s 5 minutes from my house. That situation aside, it was a great experience.

David C 
Rating:
4.0

Keep up the good work

Kimberly S 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
1.0

This was the WORST location I have ever used for U-Haul. I will never use U-Haul again and use Home Depot truck rental if it keeps me from having to go to this location again.

Hunter S 
Rating:
4.0

Customer did not leave a comment.

JIM C 
Rating:
5.0

Convenient location for drop off and pickup off US31.

Joseph B 
Rating:
3.0

To packed with trucks. Hardly any room

joseph p 
Rating:
5.0

Customer did not leave a comment.

Brandy D 
Rating:
5.0

Customer did not leave a comment.

DENITA B 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H 
Rating:
3.0

Same as above

Jason B 
Rating:
4.0

The truck was good overall, but the drivers door didn’t seal at the top rear, causing excessive wind noise in my left ear….it was picked up clean!

roy e 
Rating:
5.0

It was good service but it was difficult to drive into the steep and narrow driveway of the location with a 26 foot truck

PRINCE H 
Rating:
4.0

Not much parking available, but service was 10/10 from Kristen and the guys

Daniel P 
Rating:
4.0

Customer did not leave a comment.

Jessica Y 
Rating:
5.0

Being a military veteran, I’ve rented U-haul trailers and trucks many times over the years. I can say hands down these folks are by far my favorite so far. Pleasantly kind and genuine towards their customers. Not just me, I’ve waited my turn in the office and watched them take care of other customers from all backgrounds. They are professional and honest and I can say doing these surveys is not my thing. However, I can’t ignore their sincerity and professionalism. I have seen them go out of their way to take care of customers. If you are in need of anything to do with moving, these are the folks to see.

Richard C 
Rating:
2.0

Customer did not leave a comment.

Donald G 
Rating:
4.0

Fast, friendly and promptly ready to go

Hiram H 
Rating:
5.0

Very much a small local business owner running things with his own flair. Very responsive to changes. Explained everything in a relatable way.

Amanda J 
Rating:
5.0

Customer did not leave a comment.

Laura V 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
3.0

Customer did not leave a comment.

rhonda s 
Rating:
5.0

Customer did not leave a comment.

Danielle V 
Rating:
4.0

Customer did not leave a comment.

Steve T 
Rating:
4.0

I had a hassle free rental and couldn't ask for more.

DENNIS P 
Rating:
5.0

Not a thing. Terrific job by the team there.

Zack C 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
4.0

Engine light was on.

Edward C 
Rating:
5.0

Customer did not leave a comment.

Damon R 
Rating:
5.0

The owner/manger is excellent at his work. Very friendly and fast

Ty-Ron J 
Rating:
1.0

Ranjit Singh

Ranjit S 
Rating:
5.0

N/A

Gertrude S 
Rating:
5.0

Customer did not leave a comment.

Edward T 
Rating:
4.0

Customer did not leave a comment.

Bianca B 
Rating:
5.0

Customer did not leave a comment.

Alan M 
Rating:
5.0

Great team you have working at this establishment.

RANDY C 
Rating:
4.0

Get the guy some help.

David W 
Rating:
5.0

Very friendly, very professional, and very nice.

carolyn s 
Rating:
4.0

Customer did not leave a comment.

Randy M 
Rating:
5.0

John was very friendly,fast and super easy going he answered all our questions and explained everything without me even have to ask him I would recommend this location over any other ones in this area

Ryan C 
Rating:
1.0

Customer did not leave a comment.

Brittney G 
Rating:
5.0

Customer did not leave a comment.

Carolyn R 
Rating:
5.0

The owner is always very helpful and there to help you .. I was concerned if I had a big enough truck and he could of lied to me but he has always been very honest and let me know once I told him my concerns I had more than enough room, that’s why I am a repeat customer and always will be and refer people to him.

Bonnie M 
Rating:
5.0

The owner was VERY NICE!!! This was by far the best uhaul experience I’ve ever had!!!! I will definitely use them again

Alicia E 
Rating:
3.0

Customer did not leave a comment.

Matthew G 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Samuel R 
Rating:
5.0

Customer did not leave a comment.

Allen S 
Rating:
5.0

Exelente service guy is very friendly

Arturo M 
Rating:
5.0

The owner was Great 😁😁😁😁

Rebecca P 
No reviews have been submitted for this location.

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