To let the one purchasing know that it is not the same price as advertised. My total online was 36$ but when all the mileage, insurance, fees and tax it went to 106$. They didn't even tell me the total before charging my card and I assumed it would be the 36 that was stated as the total cost when I put my card information in. I know I had to pay for mileage but didn't expect it to be 60$ worth for not 10 miles. I could have just filled the tank with that much. Extremely upset that none of this was discussed with me. I told them it was my first time renting a vehicle and they still did not explain the total, how much gas mileage is or the 20$ separate charge because the building was closed when I returned the vehicle on time at 6pm. Will never do this again. It is a big scam.
Madeline M.
Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Always willing to help out and open when needed.
Rich H.The truck we got was a piece of junk on wheels from 2005. The truck didn't even have an interior light! It wasn't a diesel, but instead a very big and not fuel efficient gas v8… But this is serious… there was a literal exhaust leak in the truck, which leaked into the cab. And if we didn't roll down the windows, we might've died of carbon monoxide poisoning!! This is not a joke and is very serious! U-haul needs to get these dangerous trucks off the road!!
Jonathan J.Quick & easy check out & check in. Great customer service!
Michael R.The truck needed a lot of maintenance. My experience with the location was amazing, however.. the truck needed an alignment really bad. Brakes were shot on the passenger front and the power steering was far from acceptable.
Derek J.It was a really cool van. The price for the van and moving equipment was very affordable, and the gentleman, who was working on Thanksgiving, I should add, was super friendly and helpful. I highly recommend.
Miles E.I was over charged and “forced†out of my mobile pickup! The truck was FILTHY! Not one port worked! Couldn't charge any phones! The seat had a massive piece missing. The seat adjuster would not work at all! Then I was texted ridiculous messages about my rental being late because I USE THE APP NOT THE LOCATION to pay for my rentals
Kimberly H.Excellent attention to customer. Enjoy working with them.
Rich H.Was told one thing by one person just to be over charged by the next person
LASHAIKEE W.Equipment needs maintenance tho seemed clean, owner is very sketchy, untrustworthy, unorganized, not friendly. I would not use this location again. Will use U-haul at other locations.
DAVID S.The family that runs this location is fantastic. They were very kind and helpful. Stayed late so I could get my account set up. The van was very well maintained.
Taylor W.Did not feel welcomed no hello or goodbye. Barely said a word just pointed where to leave the truck. parking area to crowded . Entrance to small for trucks to go in .
Alicia G.location was convenient for our move but somewhat hard to get into. The truck, when started up, immediately, a check engine light came on. Either it was reset when the last oil change was done, or it really did only have 1% oil life left. Worrisome, but we didn't have any issues at all. Very convenient to use the mobile drop off service. All in all, it was a good experience.
Lynn K.The customer was good , truck locked and wouldn't let me start . Had call the number and lady help me she was good . Over all it was ok
Angela P.We were a little late turning the truck in but they understanding and friendly.
Daniel W.The owner and staff at this location is welcoming. The owner is helpful and has patience with you during your rental.
Shelanda F.Quick and friendly.
Russell L.Process was quick and painless.
Dennis B.The truck cleanliness was fine, but it rode terrible! It was so bumpy I could hardly drive it.
Everett C.The equipment was clean, but I did not feel the truck drove well at all. Especially in the dark none of the lights inside the truck worked so I was unable to see what speed I was going when driving when it was dark out. It definitely needed maintenance done to it before someone drove it as well in my opinion.
Molly W.Great service, great product. Thanks.
Glenn T.I wouldn't recommend this particular location. The box truck didn't have a pull out ramp to walk your belongings up into the truck. So big and/or heavy furniture was a little harder to load but we made it work. I thought all the box trucks had the ramps but I'm not sure. I didn't ask when renting so that falls on me. So overall I am satisfied with the truck I rented. The part I didn't like was the owner of the business charging us for an extra days rental. We got the truck for 2 days after returning he added on an additional days rental fee for the truck, appliance dolly, and moving blankets. We picked up after hours (6:30 pm) so it was due back 2 days later at 6:30 pm the business closes at 5:30 pm. Since this was the case I was told it was due back before they opened the following day. So that's what I did returned before they opened and a couple hours later received additional charges to my credit card. Moving is already expensive enough without somebody taking advantage of you. I won't do business here again and I wouldn't suggest anyone else to either.
Kevin M.Equipment is old and run down. Fairly clean, a little smelly. Customer service was good.
JOHN L.Customer service was friendly and professional. Easy and efficient
jeanie P.The person we dropped of to was kind and efficient.
Nicole H.Service was good, equipment was in very poor condition.
JOHN L.Equipment was good but staff member was rude. I was glad they had the equipment I needed
Brian T.Very nice person
Brice E.Rented 2 trucks here last week the first 15' was not fit to drive down the street and both had exhaust leaks had check engine lights and got 5 miles to the gallon so I'm guessing their just straight piped where the cats used to be. I will never use U-Haul again and I'm going to make a suggestion our Corporate office quits the entire Company Nationwide using them as well.
BRYAN S.They overcharged me three times and did a refund that I still don't have. Also what they charged me doesn't match what their receipts show. Horrible service and I'm now in the negative on my bank account due to this. In addition, no one at Uhaul that can fix this issue works on weekends per corporate. Never again!
Catherine G.The on line check out was difficult. The application froze up several times with errors. It took 40 minutes to get the check our completed.
EDWARD D.What I reserved aas ready to go. I got in and out quickly while other customers were being helped too. Good crew. Trailer was clean and we had no issues.
Margaret A.Rented a tow dolly to pick up a car. I ended up not buying the car. Returned dolly early.
Richard W.Service the cars before lending them out to customers.
Mickdaelle E.John is an asshole
Michael T.nothin all is good !!
Shawn K.I am disappointed with the fuel charge that was added. When I got the truck, it was not fueled up and was just 70% of tank filled. And after returning the truck, they charged the fuel for the full tank and that is very unfair to me. I am not going to use uhaul again
Dwij Maheshbhai P.Location had the truck we needed, but was disorganized and not very friendly to customers.
Alexandra H.This is my go to place. Always great
Jatinder G.Good service
vikremjat S.The owner was very abrupt and somewhat rude. There was a lot of tension around the office. I did not have any problems with the equipment and I would rent from U Haul again. However, given the choice, I would go to a different office.
Alan P.Competent and efficient staff
John S.All the lights on the dashboard were on. The truck had a hard time with going into the next gear, it would not exceed 50 MPH. The owner called and me so he could change the trailer I had rented and brought me a rusted out trailer where I had to add oil myself in order to use the equipment. I was not given any money off or discount for having been given bad equipment.
Genita R.They were able to provide me with a clean truck and dollies on short notice. I was treated well, with great customer service and was given a great price.
Margy B.It had a warning about some stabilization thing that needed serviced. Person who checked us in was unpleasant, seemed bothered by our presence.
Lindy V.The whole process was quick if you do the online check-in process!
Bradley W.