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rodney b
Customer Reviews for Greenwood Farms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine they didn't inspect it when I returned it just asked if all was okay. In my case Everything went well but I'd imagine some people might damage property and not repair it. So inspection of the trailer would be wise. I worked for uhaul years ago and checked in a truck that turned out was full of trash. I didn't look inside the box my fault we had to clean it out if I remember not fun
soloman sSweep out the back of truck . It wasn’t clean but fine
MARY STo: U-Haul @ Greenwood Farms Staff, Thank you so much for your quick service, politeness, professionalism. I felt the kindness when I walked in the door for the 1st time. Customer - J. Christian
Jacqueline JI was not informed of the one free month of storage because I rented the truck for a one way rental. I would have taken that deal but did know until I was unloading. Other than that my experience was good.
joash gGreat service and very nice folks
Scott SHead light on right side of the truck was out got pulled over 50 minutes from picking up the truck. Just was a nightmare went home and in morning only got to move some stuff before the truck due back.but not all :( wish head light wasn't out....
Tonya HAfter all the trouble I had picking this truck up I should have gotten an apology and a discount not charged another $6.42. I’m not a happy customer.
Douglas PThanks for none of the inconveniences.
Deon SHave honest people work there.
IHSAAN GGreat customer service friendly staff good experience thank you
Dana CStaff was friendly and very helpful. Well definitely rent from this location again. I have already recommended this location to friends who are moving.
Tonya SThere were no workers at that location and I waited there for 30 minutes. Very unfriendly
Kelvin ZYou took more than we bargained! We have to work that out. From 65 to 115 I need to know what makes the difference.
Frederick AWas not clear where to leave the truck
Aaron PWe originally ordered at 26ft truck to be picked up at 10pm on the 17th. The show up on time but the website/app wasn’t working cuz the website was down. We called for assistance and since the website was down there was nothing they could do so we had to reschedule our pick up time to be the next morning at 6am (the 18th). We show up once again on time and go through the process to find that the truck we were assigned wasn’t at that location and we had to settle on a 20ft truck instead. An hour later and we are finally leaving the pick up location…we have request the $50 money back for the compensation but are request more for all the inconvenience this has caused us. During the stress of moving this was the last annoyance I wanted to handle and alot more driving than was needed!
Mya RAna is one of the rudest and most condescending person I've ever encountered! Unprofessional is an understatement so it goes without saying that I'll never rent a uhaul from this location again nor would I ever recommend anyone to do so.
Aaron DThe staff was friendly and nice. They did not clean out the back of the truck through and my friend cut his hand earlier in the day on glass. As we were loading the truck I noticed a large pile of broken clear glass. As I am loading cloth covered furniture and children's clothing this was a huge issue. I took photos of this, but could not take the time to reach out to anyone as we needed to get everything loaded and moved. I typically only rent from Uhaul, but after this Im not sure anymore
Charles MThe whole experience was great-great customer service
Roshay PThe on line check in was a bit clunky. I'm sure it could had streamline the process. It wasn't as easily step through. But now that I see the rhythm as well as to what exactly the system ask for I'm confident it could had taken much less time.
Charles LCustomer service was excellent, can’t see doing any better.
Michael WVery friendly and helpful. Service was excellent
Duane BVery friendly and efficient!
Natalie KNot allow smoking on premises and update equipment for check-in. Possibly hire more staff.
Mavis JImprove on the checkout process if vehicle is returned after work hours.
Chukwudi NNo issue. It was after hours so I did not have personal interaction.
Tom JThe charging cost wasnt really specific was told one price and was billed a different price
Sharilee CThe business owner was kind and helpful, but moving blankets were left outside and were wet and full of pollen, we had to put them out in the sun to dry and I feel like I’ll be finding dirt from them on my stuff a year from now. It was also a pain in the rear to check in when I arrived, but that’s U-Haul fault not the business. It took us 45 minutes to get through the check in to pick up the truck. Drop off was much less painful.
RYAN HExcellent service at this location.
DESHANA BGreat customer service
CESAR MPleasant experience. I got van stuck in mud and needed a tow. The gal at this location was kind and understanding that my return would be delayed. I would rent there again.
Kimberly KIf a location will not be available on a Holiday, please ensure it is stated on Uhaul.com so that reservations can not be made--especially foe the 24/7 truck share
CODY MNothing. They were perfect.
Shatedius BThe truck was dirty inside the cabin. There were stains and build-up in the cup holders, the cabin had an odd dirty smell, the steering wheel was sticky and filthy, the windshield had to try sap all over it, and overall the exterior was dirty.
Radly OService was awesome 😀. It was easy to rent the truck and return it. The rental place was very helpful in renting n returning.
Danielle RI have rented twice from this location and the staff goes above and beyond for service.
Kathy hSteve and Tony was excellent in welcoming me and gave me all the instructions I needed to make sure I have a safe and enjoyable move. They went above measure to make sure transaction was comfortable.
Ernie BYour website is not 100% useful. You could offer more options, or the ability to write notes or explanations if our job doesn’t fit into your categories. It’s great that you offer local movers, but you should give more explanation about how the process works. However, your customer service was helpful. Thank you.
Charlotte KBetter customer service.
Nancy LNothing needed
Mary jThe truck had the low tire pressure symbol on. The owner talked politics the entire time I was trying to pickup the truck. They didn't check me out when I dropped off, just tool the key. Then I was charged more miles than I went.
Alaina DVery good experience Very easy no problems at all thanks to the uhaul representatives
Willam KWell we’re I was sent to the lady was very rude and I feel she was racist. I greeted her with a good morning 3 times before I got a response. I’m currently being charged for an extra day when the drop off date was today. I’m being charged for gas that wasn’t even in the truck when I received it . I asked for paperwork for the truck and was told that it would be emailed to me. When I did receive the email in the spot we’re I was supposed to sign someone had scribble in the spot . I was never allowed to see the arrangement only was told that I would receive the email. I feel that People of color are not welcome at the location at all . The truck ran perfectly .
Lakeiasa SMake sure pick up location tells customer truck must be returned to a specific location.
Marsha HVery friendly and kindly.
EMMANUELE KThe App.they were using to enter all our information either wasn't working correctly or it was problems on their end. Took us 30 min or better just to pick up the truck, very frustrating start. Also the daily rate charge plus charge by the mile. Then had to put fuel in it, I think their are other options that would have been a better value !!
Darrell TNormally I don’t write reviews but I think this one deserves one . For one they charged my twice , now I’m out 80 bucks that I didn’t authorize them to charge me on top of the 75 bucks that I agreed to. The truck also wasn’t sealed I guess because the roof let tons of rain in and ruined several of my belongings by the time I realized the inside of the truck was flooded … wouldn’t recommend to anyone staff was incredibly rude and talked to me like I was stupid when I asked them how to return the vehicle… terrible experience
Jillian sThe early checkin with my phone was not good. I had to reset my password 4 times, called twice and was put on hold 10 minutes each time, wasn’t told that the alternate phone called had to verify before I could continue to check in, and had to call an emergency number because the lockbox wouldn’t open. The location and person helping was excellent, and the truck was very nice, but the after hours checkin was not.
Vic KLied about cost.
David W