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Craig S
Customer Reviews for Greenbriar Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul truck that was rented out to me barely has any gas in it when picked it up, it was extremely dirty and sticky
Katisha CFANTASTIC 👍
bobby pFANTASTIC 👍
bobby pThe representative called me twice and accused me of leaving furniture in the truck. I did not! And accused me of not returning the hand truck, I put it out side the door of the rental place as instructed. Then called me again later and told me the actual truck I returned was dirty, it was not! Bad experience all the way around
David RFANTASTIC 👍
bobby pTo improve that location for the next customer the people at that location need to be FIRED ASAP. I will never spend another dime with uhaul
Angela EIt took longer than expected for me to get my rental. The staff was not very professional. When I came back to drop it off, the door was locked but they weren’t closed. The staff was sitting in a car in front of the location. The location was not presentable at all.
Alexis TFANTASTIC 👍
bobby pThe van needs to be deep cleaned inside to remove the smoked pack of cigarettes smell inside. Had to ride with the windows open.
Alfred MFANTASTIC 👍
bobby pGreat Customer Service 👌
patrick bNothing great costumer service !!
Dontavious FFANTASTIC 👍
bobby pMr Mike was very polite and courteous and professional. We loved the experience and will consider him and his location again.
STEVEN MWe saw the trucks first but had to hunt for the office. This can be improved.
Joycelyn HI will never use uhaul again. The reservation was made a day in advance. The truck that I reserved was not available after being told that it would be available at this location. The agent did not look for the size truck that I reserved. The windows were dirty and the truck had transmission trouble. I had to turn the engine off, wait then turn it back on for it to change gears.
Wanza TThe truck was very dated and not the cleanest. My wife rode with me and we both noticed the truck was sticky. Other than that, a newer cleaner truck would be welcomed next rental...
Michael WFANTASTIC 👍
bobby pThe attendant that did all the paperwork was very unprofessional to the point I wanted to go somewhere else. Rude, and no sense of business edict. I will never come back here again. Plus the vehicle I rented had water in the cup holder and I informed the attendant, he seemed to get annoyed.
Wendell Lthe truck sound bad like it was about to break down.
DANNY SEverything was in good condition and clean
ronnie rVery nice customer service. Beautiful energy
YVONNE DI was not able to use U-Hauls after-hours pickup feature. The website kept crashing had to go inside and have a wonderful representative help me.
Henry PThe service from checking in to checking out the rental truck was excellent customer service provided at this location. Keep up the good work and reward your staff. Thanks G. Reynolds
GEORGE RFANTASTIC
bobby pCheeper
Stanley DVery convenient location. Everything worked out perfectly.
Marie RFANTASTIC 👍
bobby pEmployee was extra helpful.
Susan CGreat customer service. I will be back.
Jerry HFANTASTIC
BOBBY PThe front office personnel was informative and helpful. He went the extra mile to call me that morning to confirm that I will be picking up today and other pertinent information. The location was not the best in appearance and understand that it is in transition. You can improve this site by making sure it has an on-site bathroom.
Lynnetta WFANTASTIC THANK YOU'RE VERY MUCH
BOBBY PFANTASTIC EXCELLENT 🍾🤩👍
BOBBY PIt was super easy and the clerk was very helpful.
Lachanda ATHE/ SERVICE WERE /FANTASTIC 👍
BOBBY PThe attendant there (younger male with glasses ) was very rude. I booked my reservations and when ready to receive the key he handed me the keys and my card back. It was raining very hard outside and usually when visiting a U-Haul location the attendant will at least show you where the truck is or pull the truck up in front of the location. I asked the attendant where the truck was or could he at least pull it around due to it raining outside and so I wouldn't have to wonder around in the rain in a full parking lot of rentals looking for it. He immediately came up with an excuse saying he was the only attendant there and he couldn't leave to go into the parking lot (mind you there was no other customer in the facility). So he motioned and said "yea. Here." Handing me my card and ID and the keys. I then provided customer feedback and said "just a little customer feedback, you could pull the truck up, I have no clue of where the truck is and you do, its raining outside and now I have to wander around the parking lot looking for the rental in the rain". He then said with a negative attitude "Well I could give you a refund". I said "I never asked for a refund, I asked you to pull the truck up or show me where it is". He could do neither. He kept offering to give a refund as a threat and told me to "take my business elsewhere" . Poor customer service. Very poor customer service.
Ayana BKeep Michael as there front end supervisor He is exceptional in his knowledge and skill base and pays attention to all the needs of the customer He deserves to be recognized for his service to the customer as well as the face of UHaul
LANEISHA MDid not have all equipment I requested for my reservation
Louis EFANTASTIC 😎🍾👍
BOBBY PThe location did not have what I ordered but was able to remedy the situation.
Keitoria LI was charged a clean up fee when I had cleaned the truck already. Don’t charge customers for a clean up fee to make extra money when the truck came back clean.
Crystal HThe truck’s seats were soiled and need to be wiped down and possibly sanitized.
Brandon SVery impersonal, just got phone call to drop key in mailbox. Was never able to discuss furniture pad credit but was charged cleaning fee which was never discussed. I request a $15.00 credit.
JESSICA HFANTASTIC
BOBBY PThe person that helped me was very very kind and understanding helpful and a very pleasant attitude the next day I rented the truck the same person was there with the same attitude and very polite his name is Mike I will always used this location when I need to rent a truck.
HARRIET WI was especially impressed by the gentleman who helped me on the phone, setting up my contactless pick-up. He was very courteous, professional and detail-oriented.
Joseph FThe attendant was professional, courteous, and had plenty of info and options regarding what is available to the customer… very helpful and seemed concerned as well… A+++ experience for me.
dewayne lI appreciate all of the assistance given the morning of.
Larry MThe attendant that morning was amazing (Sat Aug 20). I think his name was Michael. After I cldnt get the online system to work after giving all the permissions and access to my location, he did it manually and got me on my way. Also when I returned he received the keys from me, asked me how everything went. From there I was done and on my way. It was a smooth process and everything went well.
Meghan CCustomer service terribly poor.
Detron BJust keep doing what you're doing. Thank you!
MARY BMike was extremely accommodating and understanding. I wouldn't change anything.
Sante DFANTASTIC
BOBBY PEverything was great. Forgot to mention the front right headlight is out.
lee hAlways takes care of their customers at this location, and always excellent customer service! Thank you.
Malcolm BCustomer service was Awesome 🤩
Angela LLeft my keys behind, courtesy call to let me know saved my sanity!!
Emily B