Customer Reviews for Greenback Self Storage
(U-Haul Neighborhood Dealer)

77 reviews

6537 Hwy 411 S   Greenback, TN 37742

(865) 856-2616

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 856-2616

6537 Hwy 411 S
Greenback, TN 37742

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Miss Phyllis was wonderful to work with and made sure all of our needs were met.

Mike Meunier 
Rating:
4.0

Customer did not leave a comment.

David Bruner 
Rating:
5.0

Very friendly and helpful

RUSSELL MCCALL 
Rating:
5.0

Customer did not leave a comment.

Freddie R Sunderland 
Rating:
5.0

Kudos to Raquel who closed out my contract quickly and in a very courteous manner.

John Drexler 
Rating:
5.0

Customer did not leave a comment.

Andrew Hutsell 
Rating:
3.0

Customer did not leave a comment.

Shauna Martin 
Rating:
3.0

I made a reservation for friday for 3pm. I made the reservation at 11 am. When i got to the location to pick up the equipment there was a note on the door that said her children were sick and she had to take them to the hospital. I would think i would have gotten at least an email or text to let me know before i gave up 6 hours of overtime expecting to get the equipment. I was not offered a discount or any explanation from the woman at the desk and find that kind of unprofessional in my opinion.

JEFFREY ALLEN 
Rating:
5.0

Customer did not leave a comment.

James Rikey 
Rating:
5.0

Customer did not leave a comment.

chuck radcliff 
Rating:
5.0

Very helpful people second time using that location

Julie Lubkeman 
Rating:
4.0

Customer did not leave a comment.

Neal Barrett 
Rating:
5.0

Customer did not leave a comment.

Justine Carpenter 
Rating:
5.0

Customer did not leave a comment.

Fred Janke 
Rating:
4.0

Greenback didn’t have a Jack to lift 12 foot trailer onto my hitch so I got a smaller trailer. Get them a Jack! There was broken glass in my trailer that I cleaned up. Drop off was a breeze.

Karen Wise 
Rating:
5.0

Everything seemed good.

dwaine hearon 
Rating:
3.0

Customer did not leave a comment.

William McNeal 
Rating:
5.0

Helpful, easy to use, the trailer met my every need.

John Smiertelny 
Rating:
3.0

Customer did not leave a comment.

ROY ANDERSON 
Rating:
3.0

Customer did not leave a comment.

Richard Mavis 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CONNER 
Rating:
5.0

Everything about this process was great.

Stephen Bull 
Rating:
3.0

Customer did not leave a comment.

Jessica Longacre 
Rating:
5.0

I’ve used this location before and always a great experience.

Gustave Schuck 
Rating:
4.0

Helped get the truck out of a tight spot. Friendly and helpful staff.

Anthony Walker 
Rating:
2.0

They were not there . We returned it on the hrs they were supposed to be open but no one was at work..

GARY LEWELLING 
Rating:
3.0

Nothing really just not a fan of the cargo trailer and the sway it has going over 55 to 60 next time i will rent the truck instead. Great service at the location though very friendly.

Brian Thomas 
Rating:
5.0

Customer did not leave a comment.

JOE SHERWOOD 
Rating:
5.0

Customer did not leave a comment.

Thomas Sardella 
Rating:
5.0

Experience was nice and easy. Clean office. They do business right there. Thank you

Gustave Schuck 
Rating:
5.0

Customer did not leave a comment.

JOHN SMIERTELNY 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA BROWN 
Rating:
5.0

Customer did not leave a comment.

stanley stosiak 
Rating:
5.0

Nothing at this location.The lady was very nice and was very helpful.We had a great trip with our uhaul trailer.

AMANDA DOTSON 
Rating:
5.0

Customer did not leave a comment.

Jim Caughron 
Rating:
5.0

Customer did not leave a comment.

Rebecca Gabehart 
Rating:
5.0

When I picked up the truck it was raining and the flat overhang over the passenger window needs to have some kind of down rubber angled guard so you don't get poured on getting in the driver door.

PAULA JOHNSON 
Rating:
5.0

Put lift jacks on the trailers.

BRIAN HANLEY 
Rating:
5.0

A dirty face mask and a bottle of water was in the truck before I entered it. The 20 foot truck I rented car was unaligned by 30 degrees to the left. It made my drive extremely dangerous and I was afraid I was going to wreck or get pulled over for failing to maintain my lane. Please check your cars before letting be rented for long trips.

Chris Leghorn 
Rating:
5.0

The woman there was real nice she stood behind the vehicle and made sure the lights worked.

Manton Kersey 
Rating:
5.0

Customer did not leave a comment.

PAUL COOK 
Rating:
5.0

No one was here when I dropped off the truck. The website was down for scheduled maintenance, so I couldn't use that. I had to call a representative to turn in the truck. THAT part was great, very smooth.

Donna Marie 
Rating:
3.0

Customer did not leave a comment.

William Lubkeman 
Rating:
5.0

Customer did not leave a comment.

Steven Baker 
Rating:
3.0

I would suggest they check all cargo trailers. The one I rented was full of broken glass.

ANNIE SMITHWICK 
Rating:
3.0

This location had plenty of space for driving through to drop off the trailer.

Stephen Bull 
Rating:
5.0

Customer did not leave a comment.

Steven Wilson 
Rating:
4.0

Easy and friendly drop off.

David Blair 
Rating:
5.0

Customer did not leave a comment.

PAT CURTIS 
Rating:
2.0

I didn't receive a lock

Erin Stokes 
Rating:
5.0

Customer did not leave a comment.

JIM CAUGHRON 
Rating:
4.0

Customer did not leave a comment.

Robert Bradley 
Rating:
3.0

The drop off location had a bit more space for returning the trailer. The 24 hour drop off process was easy and allowed us to show proof of return via our phones.

Stephen Bull 
Rating:
5.0

Customer did not leave a comment.

KELLI SAUDER 
Rating:
5.0

Customer did not leave a comment.

Donna Holzapfel 
Rating:
3.0

Customer did not leave a comment.

Stephen Oliver 
Rating:
5.0

Customer did not leave a comment.

Chris Morgan 
Rating:
5.0

It moved all my stuff...I was happy with it

TERESA POTTER 
Rating:
4.0

The location was very friendly and helpful. My only criticism would be that the U-Haul trailer only had an old, flat four pin electrical plug which did not fit my 2013 GMC pickup, thus I had to run around to find an adaptor for the trailer lights. Shopping for this adaptor was unexpected and unappreciated. Again, this is not a criticism of the Greenback location but that if the U-Haul trailer equipment.

JORDON REIF 
Rating:
5.0

the tow dolly is not big enough to haul a 05 Honda odyssey van, for a person with no experience it could cause problems.

PAUL RODDY 
Rating:
5.0

Customer did not leave a comment.

gentry Bobby 
Rating:
4.0

Customer did not leave a comment.

RICHARD ATWOOD 
Rating:
5.0

Customer did not leave a comment.

lester gentry 
Rating:
3.0

computer hookup was extremely slow. Took over 20 minutes to complete all the paperwork.

Tom Witt 
Rating:
5.0

Customer did not leave a comment.

Brian Dixon 
Rating:
4.0

Just dropped off a truck here after hours.

David Fowler 
Rating:
4.0

Didn't have jack stand or wheel chocks and I had to handle unhitch by myself.

Gilbert Bowsher 
Rating:
5.0

Customer did not leave a comment.

daniel taylor 
Rating:
1.0

Great Customer Service and respect full and fast. The truck was in horrible condition. There was a leak in the roof causing $250 + more in water damages. it was a 3-4 day rental and the water got in and ruined portraits picture, other irresponsible picture and custom made framing include a dinning table and chairs, and a 2 seater sofa. The inner tiers were both flat. We put air in them both before we left, they got deinflated again on the way to Tennessee and almost got ran off the road because of the tiers. And the truck was returned like this so the inner were still flat when returned. It get worse, the transmission is bad on the truck when you try to go in reverse at times it dose not move. and when and if you get it to move there was already many cars approaching us almost causing an accident. This is the worst uhaul experience i have ever had ever. On my way over to Tennessee i was worried for my life and given no choice but to keep driving with a hole in my roof flat tiers after we put air in them and a bad transmission. Please fix that truck ASAP.

cristian galan 
Rating:
5.0

Customer did not leave a comment.

RODNEY YATES 
Rating:
5.0

Customer did not leave a comment.

Lori Methot 
Rating:
3.0

Customer did not leave a comment.

cathy sager 
Rating:
4.0

Customer did not leave a comment.

Curtis Luckett 
Rating:
3.0

Didn't adjust for mileage

john webb 
Rating:
5.0

Customer did not leave a comment.

Bruce Resnick 
Rating:
3.0

Customer did not leave a comment.

David McDonald 
Rating:
5.0

Customer did not leave a comment.

STEVE BRINDZA 
No reviews have been submitted for this location.

Additional Services at this Location

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