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Justine C.
Customer Reviews for Greenback Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Greenback didn't have a Jack to lift 12 foot trailer onto my hitch so I got a smaller trailer. Get them a Jack! There was broken glass in my trailer that I cleaned up. Drop off was a breeze.
Karen W.Everything seemed good.
dwaine H.Helpful, easy to use, the trailer met my every need.
John S.Everything about this process was great.
Stephen B.I've used this location before and always a great experience.
Gustave S.Helped get the truck out of a tight spot. Friendly and helpful staff.
Anthony W.They were not there . We returned it on the hrs they were supposed to be open but no one was at work..
GARY L.Nothing really just not a fan of the cargo trailer and the sway it has going over 55 to 60 next time i will rent the truck instead. Great service at the location though very friendly.
Brian T.Experience was nice and easy. Clean office. They do business right there. Gracias
Gustave S.Nothing at this location.The lady was very nice and was very helpful.We had a great trip with our uhaul trailer.
AMANDA D.When I picked up the truck it was raining and the flat overhang over the passenger window needs to have some kind of down rubber angled guard so you don't get poured on getting in the driver door.
PAULA J.Put lift jacks on the trailers.
BRIAN H.A dirty face mask and a bottle of water was in the truck before I entered it. The 20 foot truck I rented car was unaligned by 30 degrees to the left. It made my drive extremely dangerous and I was afraid I was going to wreck or get pulled over for failing to maintain my lane. Please check your cars before letting be rented for long trips.
Chris L.The woman there was real nice she stood behind the vehicle and made sure the lights worked.
Manton K.No one was here when I dropped off the truck. The website was down for scheduled maintenance, so I couldn't use that. I had to call a representative to turn in the truck. THAT part was great, very smooth.
Donna M.I would suggest they check all cargo trailers. The one I rented was full of broken glass.
ANNIE S.This location had plenty of space for driving through to drop off the trailer.
Stephen B.Easy and friendly drop off.
David B.I didn't receive a lock
Erin S.The drop off location had a bit more space for returning the trailer. The 24 hour drop off process was easy and allowed us to show proof of return via our phones.
Stephen B.It moved all my stuff...I was happy with it
TERESA P.The location was very friendly and helpful. My only criticism would be that the U-Haul trailer only had an old, flat four pin electrical plug which did not fit my 2013 GMC pickup, thus I had to run around to find an adaptor for the trailer lights. Shopping for this adaptor was unexpected and unappreciated. Again, this is not a criticism of the Greenback location but that if the U-Haul trailer equipment.
JORDON R.the tow dolly is not big enough to haul a 05 Honda odyssey van, for a person with no experience it could cause problems.
PAUL R.computer hookup was extremely slow. Took over 20 minutes to complete all the paperwork.
Tom W.Just dropped off a truck here after hours.
David F.Didn't have jack stand or wheel chocks and I had to handle unhitch by myself.
Gilbert B.Great Customer Service and respect full and fast. The truck was in horrible condition. There was a leak in the roof causing $250 + more in water damages. it was a 3-4 day rental and the water got in and ruined portraits picture, other irresponsible picture and custom made framing include a dinning table and chairs, and a 2 seater sofa. The inner tiers were both flat. We put air in them both before we left, they got deinflated again on the way to Tennessee and almost got ran off the road because of the tiers. And the truck was returned like this so the inner were still flat when returned. It get worse, the transmission is bad on the truck when you try to go in reverse at times it dose not move. and when and if you get it to move there was already many cars approaching us almost causing an accident. This is the worst uhaul experience i have ever had ever. On my way over to Tennessee i was worried for my life and given no choice but to keep driving with a hole in my roof flat tiers after we put air in them and a bad transmission. Please fix that truck ASAP.
cristian G.Didn't adjust for mileage
john W.