Customer Reviews for Green Mountain Country Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful! Getting the hitch on was a bit of a struggle, and the person inside the store was very helpful in getting us all hooked up and on our way. Super convenient and no issues whatsoever!

Rating:

1.0

But U-Haul customer service made things right and did an excellent job. Thank you.

Rating:

2.0

Gentlemen was rude and I was in a hurry and wanted me to move trailer but I left it where it was

Rating:

5.0

Proprietor very helpful and friendly. Will definitely use again.

Rating:

4.0

My only issue--and I'm a big U-Haul fan--is that the place we had to drop it off was about twenty miles away and was not the place that had been agreed upon when I first went on-line and rented the truck. That became an issue for us in terms of mileage, gas, and time when we were on a tight schedule. Our pick-up in the morning was also not the place I had signed up to pick up our truck, but a very nice customer service person from U-Haul had called the day before to let me know of the change, and it was only about 4.5 miles farther away. Many thanks.

Rating:

3.0

I am a 64 year-old-woman and nobody offered to get the trailer off my hitch. It’s pretty heavy for an older person to handle.

Rating:

2.0

No U-Haul rep was at the location. The clerk at the convenience store had to call him and I handled the rental by phone. He said that was U-Haul policy. I’ve rented many times and this has never happened. There is always a rep when I pickup.

Rating:

3.0

I rented a car trailer and was told rent was 55 or 65. Over the phone, I ask if I picked it up at 6 pm and returned it before six pm the next day was that a one day rental. Was told yes. I went and rented it. As I was leaving, I was told I only had six hours to use it or there would be added charges when I returned it.when I returned it, I was given a discount but, it still cost $113. I should have asked more questions but, assumed a daily rental was for 24 hrs.

Rating:

5.0

HP was great! He was patient and kind. His business will he my go to. I have just relocated and am down the street from his establishment. Thank you HP!@

Rating:

5.0

Maybe just indicate that it's well north of Scottsville, not nearly so far from Charlottesville as one might imagine. But the proprietor was wonderful.

Rating:

3.0

The pick-up process was a nightmare. I reserved a one-way truck that I would pick up at a location about 5 minutes from my house around 9 am. The day before, I was notified by a text that the truck that I had reserved was located 20 minutes North and would be ready by 1045. I called the field manager who told me that the truck was already at the location and could be picked up anytime. When I checked my online account, the truck reservation was listed as an in-town rental which was incorrect. I called the field manager back who informed me that she was incorrect, there was no truck for me in the 20-minute away location. I essentially had no reservation. Eventually, a truck was found again, 20 minutes away and it was smaller than the truck I originally reserved. I was told then that it was a one-way rental and I could take it to my destination. For some reason, when I arrived to pick up the truck, it was still listed as a round-trip rental. The store owner who handled my pick-up at Green Mountain Country Store was very nice and helpful and did everything he could to ensure that I got the truck. Communication between the field manager and the field reps who have the trucks was nonexistent. I didn't realize Uhaul had the capacity to change the type of rental from a one-way out of town to in town and that this affects your rental availability.

Rating:

4.0

Truck was in excellent condition! Drop-Off was quick and efficient to a smiling and courteous manager. Absolutely hassle -free! Highly recommend this Company above ALL other providers! Total satisfaction assured!

Rating:

3.0

it was a hard spot to park the Uhaul. Had to back it up on an incline

Rating:

1.0

The male there is beyond rude and not helpful. Went as far as challenging us to the original agreed upon rental agreement made with uhaul. We have rented many many times with this company but this was experience was unacceptable, this will definitely make us seek out another company for moving needs before dealing with that retailer agent again.

Rating:

5.0

I was given different pricing from the original quote online, was's happy about it but I was in rush and had to pay what was offered.

Rating:

5.0

Great customer service communication was 100%. 👌🏻

Rating:

5.0

The customer service was the best part. Willingness to satisfy the customer! Love it!

Rating:

2.0

The items I reserved were not available (utility dolly and 3 dozen furniture blankets). I was short a dozen blankets and the dolly. The blankets were not folded, and were in multiple trucks and I had to help the gas station attendant find them to get at least two dozen. Although I was still able to do my move, if I had been moving a full household, this really would have been a problem. The Scottsville location was 12hrs prior pick up location change, so I don't really blame them as much as UHAUL corporate in their bad planning. This was the worst UHAUL experience I have ever had. The UHAUL rep wasn't even present, just spoke on the phone to try to coordinate getting the vehicle. Overall, just terrible. Needed phone service to indicate damage to the truck, and being kind of out in the middle of nowhere, my service was spotty. Truck was damaged and wasn't leaving without documenting that.

Rating:

5.0

Cheryl and Jane were totally helpful, kind and amazingly nice. They were so patient and sweet.

Rating:

1.0

You can not change my location and distance at the last minute.

Rating:

5.0

Everything was truly outstanding

Rating:

5.0

This location is super convenient for me, and the owner is very nice.

Rating:

3.0

But tight for dropping off a large truck

Rating:

5.0

Great service

Rating:

5.0

Kool county store

Rating:

2.0

The place is a gas station but the pumps were not on when we dropped off. We would have had to drive 20 minutes to the nearest gas station. We didn’t make the drive & were charged over $30 for the 1/4 tank of gas. The place is also dark & dirty inside.

Rating:

3.0

I had ordered 3 packs of pads and when we got there, there were no pad available even though I had called twice Ahead of time to verify my reservation. This was disappointing and I received no compensation for this even this ig limited our packing abilities.

Rating:

5.0

Very easy exchange nice people

Rating:

4.0

I am happy with how the owner and the staff at this location helped me since I was at the location I selected but not the one the website transferred me too. I did not know the website would switch locations and there was no flag to let me know it had done it. I would not have gone to the location I selected if I had known it was not was shown on the screen. The location the website transferred me to was out of my way and I would have chosen a different location. The location did not have the van I wanted and so the mileage charge was $.50 more per mile which more than doubled my expense. I had people meeting me at a designated time to help with the move or I would have not even have rented the truck. I think Uhaul the company owes me a refund for what amounted to bait and switch.

Rating:

5.0

Using the online system to reserve didn't work for me. It wasn't giving me the correct quoted price and it would not let me select the pick up where I needed it to be. My daughter in law said to just call the 800 # which I did and everything was great from then on.

Rating:

1.0

The person working wasn’t able to take care of the rental and had to call someone to take care of the transaction. I spent 50 minutes waiting to get the rental and they didn’t have all the extras I requested.

Rating:

1.0

This was a Virginia gas station where the store supervisor was very uninviting. She had no knowledge of my drop-off, then told me I was 2 days early (the contract stated I had UNTIL July 28th to drop off, not ON the 28th as she incorrectly told me). I was instructed to drive my car off the trailer myself but she didn't know the chains were still attached underneath. Luckily I checked myself and removed them, otherwise I would have done damage to my vehicle. Finally, there was no air at this station (contrary to what the pick-up location had stated) and I had to drive 4 miles on 2 flat front tires and pay out of pocket to inflate them myself. The store manager did not inspect the Uhaul trailer or truck and I had to request a confirmation drop-off slip. After spending over $4000 driving for 5 days across the country, this is not up to the standard I expect as a Uhaul customer. I will not be using Uhaul again unless some contact and compensatory offer is made. You can reach me at 323.877.5483. Neal Rock

Rating:

5.0

Everyone was friendly, communicative, and helpful. Made moving a breeze.

Rating:

5.0

Staff very friendly, efficient but laid-back.

Rating:

1.0

I called the location to reserve a towe dolly, the girl told me she did not know how and to do it on line.. I tried on line and it kept freezing up on me till I gave up. I went to location next day to get towe dolly and there was no cellular reception. I drove around the area for 20 minutes till my phone got reception enough to process transaction. Drove back and got dolly. 10,000 times harder than 20 years ago when i rented. I will never use haul again!!!!!

Rating:

3.0

Did everything on line, but had to repeat everything to man over the phone. Ordered 20 pads he said only had 10, got none. Time consuming.

Rating:

4.0

The hill outside is moderately steep, and I was concerned that I might scrape the bottom on the incline.

Rating:

2.0

Your customer service line was used the day of rental for help with the online portion for lockbox help. They were completely useless and unhelpful. At the time of reservation the rep said I’d need my email and conf# only. Due to the location I was unable to use the website-poor service on a mountain. Customer service said if I’m making a call to them then I can use the web. I was 2 hrs late getting the keys therefore stuck in a snowstorm and took 6 hrs getting home instead of 2. Unacceptable customer service in my opinion. Even with weather issues I was still charged days rental bc I was unable to return it that day.(complete waste of money and time bc I received poor information and no help in time of need). Only reason you see a star is for the store mgr who helped when he arrived.

Rating:

5.0

Billing I was billed twice for single trip. Still working to receive the payment I am owed. Please take care of this situation.

Rating:

2.0

I did everything online to speed process as suggested. Had to repeat everything at the pick up location. Travis could was dirty inside cab. Truck had mechanical issues, possibly a ball joint? That’s after being sent in circles to find a truck I had reserved a week in advance. Not sure I’ll ever do business with uhaul again.

Rating:

2.0

It took more than an hour for them to process the paper work. The stuff member is poorly trained.

Rating:

1.0

I was charged extra for gas which was clearly a scam... The clerk and i visible checked the gas in the truck ( the truck was on a hill at least a 30 degree angle) the gadge read just under half full... Upon pick up i checked the gas on a flat surface and it read a quarter tank so brought it back at a quarter tank.. I was chreged 36 dollars in gas from my debt card.. I went in the next day and asked the clerk why my card was charged he said the tank wasnt half full he said it was a quarter tank. I asked him did he checked the gas gauge on the hill or the flat service he told on the flat surface. He agreed that it was his mistake and he would refund the money to my account... This was sunday it is now wednesday and no returned money... This is clearly a scam to get extra gas to pissible put in his car... I will never ever rent another uhaul truck again and i will always try to deter people from going to uhaul... Im very disapointed in how uhaul chosses to represent itself...