Comentarios del cliente para Green Mountain Country Store

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Green Mountain Country Store

Grado total:

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Larry J. en

Grado:

Using the online system to reserve didn't work for me. It wasn't giving me the correct quoted price and it would not let me select the pick up where I needed it to be. My daughter in law said to just call the 800 # which I did and everything was great from then on.

Sarah S. en

Grado:

El cliente no dejó un comentario.

Brian L. en

Grado:

The person working wasn’t able to take care of the rental and had to call someone to take care of the transaction. I spent 50 minutes waiting to get the rental and they didn’t have all the extras I requested.

Timothy B. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Danielle T. en

Grado:

El cliente no dejó un comentario.

Neal R. en

Grado:

This was a Virginia gas station where the store supervisor was very uninviting. She had no knowledge of my drop-off, then told me I was 2 days early (the contract stated I had UNTIL July 28th to drop off, not ON the 28th as she incorrectly told me). I was instructed to drive my car off the trailer myself but she didn't know the chains were still attached underneath. Luckily I checked myself and removed them, otherwise I would have done damage to my vehicle. Finally, there was no air at this station (contrary to what the pick-up location had stated) and I had to drive 4 miles on 2 flat front tires and pay out of pocket to inflate them myself. The store manager did not inspect the Uhaul trailer or truck and I had to request a confirmation drop-off slip. After spending over $4000 driving for 5 days across the country, this is not up to the standard I expect as a Uhaul customer. I will not be using Uhaul again unless some contact and compensatory offer is made. You can reach me at 323.877.5483. Neal Rock

Amber C. en

Grado:

El cliente no dejó un comentario.

john W. en

Grado:

Everyone was friendly, communicative, and helpful. Made moving a breeze.

Erasmus H. en

Grado:

Staff very friendly, efficient but laid-back.

christopher R. en

Grado:

I called the location to reserve a towe dolly, the girl told me she did not know how and to do it on line.. I tried on line and it kept freezing up on me till I gave up. I went to location next day to get towe dolly and there was no cellular reception. I drove around the area for 20 minutes till my phone got reception enough to process transaction. Drove back and got dolly. 10,000 times harder than 20 years ago when i rented. I will never use haul again!!!!!

Rothell W. en

Grado:

El cliente no dejó un comentario.

Celeste D. en

Grado:

Did everything on line, but had to repeat everything to man over the phone. Ordered 20 pads he said only had 10, got none. Time consuming.

Joshua J. en

Grado:

The hill outside is moderately steep, and I was concerned that I might scrape the bottom on the incline.

Isaiah B. en

Grado:

El cliente no dejó un comentario.

Richard D. en

Grado:

Your customer service line was used the day of rental for help with the online portion for lockbox help. They were completely useless and unhelpful. At the time of reservation the rep said I’d need my email and conf# only. Due to the location I was unable to use the website-poor service on a mountain. Customer service said if I’m making a call to them then I can use the web. I was 2 hrs late getting the keys therefore stuck in a snowstorm and took 6 hrs getting home instead of 2. Unacceptable customer service in my opinion. Even with weather issues I was still charged days rental bc I was unable to return it that day.(complete waste of money and time bc I received poor information and no help in time of need). Only reason you see a star is for the store mgr who helped when he arrived.

jimmie D. en

Grado:

Billing I was billed twice for single trip. Still working to receive the payment I am owed. Please take care of this situation.

Deborah S. en

Grado:

El cliente no dejó un comentario.

Jeri L A. en

Grado:

I did everything online to speed process as suggested. Had to repeat everything at the pick up location. Travis could was dirty inside cab. Truck had mechanical issues, possibly a ball joint? That’s after being sent in circles to find a truck I had reserved a week in advance. Not sure I’ll ever do business with uhaul again.

henri C. en

Grado:

El cliente no dejó un comentario.

Jay F. en

Grado:

It took more than an hour for them to process the paper work. The stuff member is poorly trained.

Todd L. en

Grado:

El cliente no dejó un comentario.

Todd L. en

Grado:

El cliente no dejó un comentario.

Taylor C. en

Grado:

El cliente no dejó un comentario.

STEVEN M. en

Grado:

I was charged extra for gas which was clearly a scam... The clerk and i visible checked the gas in the truck ( the truck was on a hill at least a 30 degree angle) the gadge read just under half full... Upon pick up i checked the gas on a flat surface and it read a quarter tank so brought it back at a quarter tank.. I was chreged 36 dollars in gas from my debt card.. I went in the next day and asked the clerk why my card was charged he said the tank wasnt half full he said it was a quarter tank. I asked him did he checked the gas gauge on the hill or the flat service he told on the flat surface. He agreed that it was his mistake and he would refund the money to my account... This was sunday it is now wednesday and no returned money... This is clearly a scam to get extra gas to pissible put in his car... I will never ever rent another uhaul truck again and i will always try to deter people from going to uhaul... Im very disapointed in how uhaul chosses to represent itself...

Allen D. en

Grado:

We had made a reservation for 10 am the guy didnt show up till noon after being told numerous times we were waiting for him at the store. Than after we returned it the same night he charged us an extra day.