El cliente no dejó un comentario.brenda N.
Customer Reviews for Grayson Inc
(U-Haul Neighborhood Dealer)
Southgate, KY 41071
Servicios en esta ubicación:
- Lunes9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
- Miércoles9 a. m. - 1 p. m.
8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
- Sábado8 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Avilyn M.
No one was there even during working hours and the location wasn't working, again, and couldn't use the digital check in.Shea S.
El cliente no dejó un comentario.Ron P.
El cliente no dejó un comentario.charles B.
El cliente no dejó un comentario.GUY C.
The truck was clean and drove well. It was the only location open early on a Saturday. The owner was super friendly.ERIN M.
El cliente no dejó un comentario.Olivia S.
All round great service and location. I'd definitely use them again!BRADLEY B.
Your app is absolutely terrible. To book online in an effort to expedite only to take 26 mins uploading endless items while your app crashes. Then to be asked for 2 contacts to answer their phone at 9am before I could get the vehicle. Absolutely terrible, it's 2023, someone fire the IT guy, streamline ..Penske only till Unhaul gets there.Timothy R.
El cliente no dejó un comentario.charles B.
The drivers side floorboard had dried mud on it. The attendant said he hadn't had time to clean it up and not to worry about it. When I returned the truck at my destination, I was charged a $25 cleaning fee for the mud. Also, the â€œlow tireâ€ indicator stayed on the entire trip. The attend t at the pick up location said the tire pressure sensors didn't work and not to worry about it.MARK C.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Thomas B.
Please make sure that all turn signal lights on your vehicles are working. The van that I rented, the passenger rear turn signal did not work.Shane B.
Truck needed a mufflerTom K.
El cliente no dejó un comentario.Mark B.
Drove the truck 8.6 miles and was charged an additional $41.56. The odometer didn't match what the app said when it was picked up. I had to change it during the pickup process. Lot is on the main street, but lightning was poor. I will not use this location again.PAUL L.
Make note that mobile drop off will most likely need to be usedEvan K.
El cliente no dejó un comentario.Joe B.
Above and beyond the help to me as a customerjerome G.
El cliente no dejó un comentario.Marissa B.
El cliente no dejó un comentario.Monica H.
El cliente no dejó un comentario.Kevin G.
I have called the Uhaul Grayson Inc location everyday since I returned my rental and left a message (6 days in a row so far) with no returned calls. They billed me for a fuel charge that I should have not been billed for. Since they will not call me back, I feel like this was billed on purpose and that's the way they do business, screwing the customer after the fact.Mark W.
El cliente no dejó un comentario.Melissa E.
El cliente no dejó un comentario.Mary A.
Didn't get the dolly I paid for. Online pickup and return is janky. Took forever, kept crashing and eventually cost me another day of charges because I completed the steps after my official drop-off time. Mostly upset about the dolly charges. Called the store, they transfered me to customer service when I waited on hold for 30+ minutes to no avail. Never spoke to anyone. I would like help please! Overall 5/10. I won't be back unless I'm in an EXTREME emergency.ALEXANDER W.
Entrance/rental building difficult to find. The office is just a little storage unit.Alan H.
At least on this rental the overall experience was less than satisfactory. The van had a terrible smell in the cargo area and a strange stain visible in the pre-rental pictures . The cab had trash behind the driver's seat. The left front tire had a low pressure warning when I picked it up and had to put air in it.Michael M.
There was no one at the location during my scheduled pick up time although I was told by an employee two days prior that they would be open at 8am.Brian L.
I was told to be there @08:30 and no one showed up. Had to contact customer service, which was very helpful.Jacob E.
Great and helpful personalsmuneer A.
Have the equipment requested available. I wanted a furniture dolly and a hand truck which were not available at pick up time. I also wanted at least 12 moving blankets and iI only got 6. this was after i made the reservation 2 weeks in advance. the truck had 3/4 tank of gas, which is no big deal until you try to fill to 3/4 upon return. you always go over, may that's the reason why it's not full the only had 5900 miles on it, but it drove like it had 259000 miles on. It shook, rattled and hissed and got really poor fuel milage.Leonard P.
El cliente no dejó un comentario.Philip L.
Please notate that you have to drop the key off on the trailer, I thought the building was what was meant by â€œofficeâ€ so I dropped the key there. Pain in the butt app process, had to wait on hold with CS.Jacob K.
El cliente no dejó un comentario.HERB J.
El cliente no dejó un comentario.Dylan D.
The drop off location is fine. I prefer to go to counter for check in / check out. The online check in is stressful.Keith K.
The onsite manager was friendly and very helpful.Mike M.
El cliente no dejó un comentario.Kevin H.
My key was not in the lock box it was supposed to be in. When I notified the attendant. He then helped a family check in who arrived after me and I waited an additional 15 minutes. Also, all the equipment in the back of the truck was not locked with a plastic lock and I did not use any of it. I was going to tell the attendant when I dropped it off at 4 so that I wouldn't be charged, but they had already left for the day.Nicholas K.
The check out process was easy and the staff were great. The equipment was fine. However, the after hours check in process was very difficult. We tried checking the equipment in on multiple phones and the link/site failed in the middle of the checkout process many of times. After we finally got it to work, I never received a receipt via email as promised.Hannah E.
I would not recommend this location to a friend and will absolutely not be back. The man helping us in the trailer was spitting tobacco into an old Mountain Dew bottle, and was coughing so hard that he started gagging and had to go outside to throw up. He said the "tobacco dip was too strong" and it made him sick. However, the uhaul was very cleaned and well-maintained, and the price was okay. It did take about 30 minutes to get checked in, which really threw a wrench in our plans. I truly hope the man helping us was okay, but I will not return to this location in the future.Jake S.
I dont even know if there were people working here. the "office" was a small falling apart large metal container.joshua B.
The process to check in and return on mobile was slow and not user friendly, even though I am fairly technology proficient. I got a new ID the day before (because it's the law to when you move) and haven't received my new one in the mail. Luckily, KY gives a printout and your old one back so I could scan it still but there was no way to get around that part if I only had the printout. Then once I got to the agent for approval she had me rescan my license then the printout once I told her the situation. When I returned the truck, it wanted me to share my location to ensure I was at the correct place but the web page would not let me hit the share my location button. I had to reload like 6 times before it finally worked. Just overall annoying and made me regret not going to an in store location.KATHRYN F.
El cliente no dejó un comentario.KEANE A.
El cliente no dejó un comentario.LEE W.
The truck had roaches in it and of course I didn't notice until the furniture I was moving was already in there and I wasn't going to risk bringing roaches into my new house so I had to throw out the furnitureâ€¦ will never use this againâ€¦Christopher C.
El cliente no dejó un comentario.Lori R.
Preregistered online, but system was down when we arrived. The manual process meant we didn't start until 10 am, but the return time was unchanged.Christopher K.
El cliente no dejó un comentario.Lewis S.
The lady at the office was EXTREMELY nice and helpful. I really enjoyed working with her.wayne K.
It would have been nice if there were things to buy at the location. I forgot a pin for the trailer so I had to drive to an auto store. But other then that, it was fine.Jack B.
El cliente no dejó un comentario.Virgil C.
El cliente no dejó un comentario.Jacqueline D.
El cliente no dejó un comentario.elizabeth F.
The young lady who helped me in the office was greatJeff T.
Maybe later office hours?Phillip H.
El cliente no dejó un comentario.Ivan K.
El cliente no dejó un comentario.jay B.
El cliente no dejó un comentario.Tom T.
El cliente no dejó un comentario.Dustin B.
Employee was helpful and friendly. Would recommend.Stephanie V.
El cliente no dejó un comentario.CHARLES K.
I did not know what to pay? I paid one time to make a reservation. I never saw or was offered a copy of a contract. I paid the actual amount for the rental, after I brought it back.Guy O.
I ordered 2 dollies which were not in the truck. There was no one there to get the equipment,Kathleen S.
There was no windshield fluid so I drove 200 miles with bugs hitting the windshield. I could only clean it when it rainedGreg S.
El cliente no dejó un comentario.Kelsey J.
Put up better signage And send out what I paidRaymond S.
El cliente no dejó un comentario.ANDREW P.
Trailer was rented without checking pressure in tires. One was 20 lbs down and likely would have blown on trip with adding air.Mark H.
El cliente no dejó un comentario.kevin M.
Making me do all the check in check out bs in the hot truck instead of paying an employee is outrageous. Will never use again.John E.
The lady in the office was extremely friendly and accommodating. I was scared to maneuver the truck to park it and she came right out and parked it for me and was very friendly.Kelly M.
Man the station.Aaron M.
Not friendly or very helpful.Tanner G.
It was Tuesday at 1pm and no one was present. Tried to drop it off on- line and your website could not find my location.....waited 40 minutes to speak to someone to verify my location. POOR!ed B.
El cliente no dejó un comentario.Anthony P.
Uhaul messed up two reservations on two consecutive days where they "reserved" trucks that either didn't exist or were not for one way trips as had been previously assured. Instead I'm told there are no trucks available and have to travel to this location for a truck that is too large, in a lot that is too small, with a self serve system that is impractical. One top of that the truck I got its driver side mirror cracked. While many of my issues are not directly related to this location, I would say to avoid this spot if you can as it is a small parking lot with tons of hazards that make it extra difficult to get a large truck out of there. There are several dented and bent light posts there that would tell you the same.Sean W.
i was there Saturday, July 30. Lady at service booth was very helpful! Really nice and knowledgeable. The UHAUL App SUCKS however. If it didn't require stupid location services to be on to work - this staff person's job would be much easier and the pick up experience would be less frustrating for customers. I tried for 20 minutes to get the app sign in to work and kept getting the location service block. If you push customers to use this app - it shouldn't be so problematic to use.Kristie L.
El cliente no dejó un comentario.Douglass F.
The attendant was very efficient and helpfulJohn C.
1st truck was missing a gas cap. She could not explain why. Second truck was barely above the "E" gas wise. and the boards around could not support the dolly properly. Blankets were in the truck in which I did not ask for. She said sometimes things are added on the computer automatically and they have to be fixed afterword. That is really not an acceptable answer.Margie S.
Your team was so awesome and did a great job on check in. Highly recommended! Great job team!James G.
Keep up the the great work!James N.
Oh I never was able to get the app to work to return the truck at this location. I would get to where I took the pictures and then could never continue. Not sure what the problem was. Does that seem to be an issue with the U-Haul app to return things though. This isn't the first time I've had problems.Gary T.
Lot is rundown and fully automated system is very impersonal. Good luck if it breaks down when no one is working.Robert E.
El cliente no dejó un comentario.Randy R.
El cliente no dejó un comentario.Robert E.
They're always helpfuldoug T.
El cliente no dejó un comentario.Adam M.
The Southgate location had no staff to receive me at 3:00 PM on a Friday afternoon. In addition there were others there waiting for someone to rent them trucks they had reserved.Edward B.
El cliente no dejó un comentario.Michel S.
Set up voice mail on your phone. I called repeatedly to confirm my appointment, but couldn't reach anyone.Stanley W.
Excellent service !!Donald G.
The attendant was wonderful and extremely helpful.Jason M.
El cliente no dejó un comentario.Aaron D.
Manager was on her game!Frank M.
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