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Matthew H
Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing very friendly nothing too change
Denis T- could have better hours...realized I had a mechanical error with my gas tank on my vehicle after a half hour but could not exchange it because they closed 5:00 pm already
Bee TFix the app. Absolute trash. Was on call for 45 mins before I got in the truck. Terrible experience
Shawn MThere was no moving equipment which I paid for and the truck had broken glass in it at pick up
Madeline WWe had issues with the truck not starting but finally got it to work, and check out online was a huge pain, but we figured it out. I
Roilyn CEasy and quick. No issues.
Adam WNothing
carl mThe guys at this location are always top notch. Great customer service and never an issue. This is the reason i drive out of my way to rent from this location time and time again......
Jeffery RI will never use your app or online service again. My reservation changed locations twice on me. The online check in and app check in didn't work, I was hung up on after calling uhaul for help, was put on hold for 20 minutes before talking to someone who didn't have any of the right information for the reservation and was never able to help me. Finally a worker who happened to be at the location on his day off offered to assist me on his time off (the only highlight for the day). I lost over an hour of rental time trying to just pick up the truck and was never offered it back and was then late for my pick up and delivery which affected the rest of the day.
Jennifer SQuick availability, and absolutely top notch customer service. I will rent from here for all my needs from now on.
David P26 foot truck ran terrible , had a bad misfire, spit and sputtered the whole 100 miles. wouldn't climb a good size hill in Suring Wisconsin, had to drop into drive 3 to get up the hill. customer service was good, no complaints there. very professional and kind, the truck was GARBAGE
JASON CGreat smiling service
Troy WThe employees were super nice and very professional truck worked and cleaned
James MThe website is a little complicated.
Joy JRenting this U Haul vehicle was as easy as 1 2 3. Person on the phone was polite and knowledgeable. When I had to call to change the time I needed vehicle, that went just as easily. The person behind the counter at U Haul pick up was very nice to deal with. I will let others know that U Haul is an exceptional company to deal with and I recommend them to anyone.
Betty KNothing, excellent customer service, friendly staff. Explained everything about the truck. Satisfied with my experience
MARVIN GThis location was quick, friendly and effecient.
Howard FNothing. Renting this truck was easy and reasonably priced. Staff was efficient and pleasant. It was a pleasure to do business here. Thank you.
Laureen JNo improvement needed. Everything went smoothly and with no problems or complaints. 5 Stars out of 5. Excellent !!
randy kGreat Service
Mark LThe overall cleanliness of the vehicle was just fine. The doorhandles for the windows were missing, so it’s a good thing. We had air conditioning to try to keep us cool. That would be the only thing that I would’ve had to say negative about the whole experience.
Ed KGrand Rental Station Appleton, WI is always a great place to rent U-Haul equipment from.
Doug RWorking in Real Estate we often times have to rent Uhauls for ourselves or clients, and Grand Rental Station is the one we can always count on for the smoothest transaction from start to finish.
Tyler BThe truck ran well. The tire pressure sensor came on but went out the next day. Great trip.
mark sI feel as though you should have a back up camera on these trucks, as you can’t see what is directly behind the truck when backing up. This is more of a safety issue than anything.
Daniel ZThis location made my rental pickup and return easy!
Dennis NTo have the equipment in great shape...the door handle on the passenger side was off and the drivers side had no knob ... the dash was cracked so bad that you could see the fuses ... the ramp was jambed and off the track .. my son had to get under the truck to get it freeded so we could use it .
Sarah UExcellent staff, very helpful!
Marshall SStaff was extremely friendly and helpful.
Justin LAll good. Very pleasant staff and good service.Great value for local moves. Kinda pricey per mileage cost but acceptable.
Robert BNothing, I got a cheaper mileage rate, was able to return the vehicle as desired to them again and the bill was processed very well.
john gHome Depot left me in a pinch for time as they wouldn’t let me tow with their truck. The guys at the Appleton uhaul helped me get a truck that fit the job and make the deadline. They’ve always been good to work with.
Charles TGreat place. Friendly staff
robert wBack of the truck smelled like dog crap very bad. The abs and traction control kept kicking in and going off. Lights on the dash coming on and going out all day.
Brian WDoor was left open and back was soaking wet. Back was left dirty and not cleaned out.
Baug VThey were awesome! Very helpful & professional!
Mary TThe back door was open and a little snow was in the back. Customer service was excellent!
KEITH MI rented a 9 ft van just to move some boxes. The people at the counter were professional, courteous & helpful, the van was very clean & came with a dolly which I wasn't expecting but very grateful for. The overall experience was perfect, thank you!
Peggy MWorst experience I've had with vehicle rental. Roadside assistance was horrible, took the guy over 2 hrs to get there (northern illinois) U-hauls all around. Said it was warped rotars. Van shook terrible (didnt notice until we pulled off road to stop at gas station) and we didn't feel safe driving. Told us our van had to be returned to location we picked it up at. Trip took 4hrs longer than expected cause we took backroads so we could drive slow. Spoke with uhaul roadside assistance 4+ times. Will never rent from Uhaul again.
Theresa Nthey do a great job
MICHAEL SThe clerk could have been a bit more personable
michelle sThe staff was professional and friendly. They pulled up the truck for me and had the heater on when I got in. It was about 9 degrees at the time so that was very welcome. The Wisconsin Avenue staff in Appleton is an asset to UHAUL! Thanks again, Don Anderson
Donald AStaff was friendly and accommodating.
Jim FThe whole blinker unit on the hood was missing.
Price hEasy after hours drop off
Jerrold Peverything was good, and well needed thanks for everything
Paul MEverything was good but should check to make sure everything is functioning before renting it out. the ramp i got on my 26' truck did not pull out so I had to manually pull it through every groove on the ramp and when i got it, the whole ramp came off
Many MVery smooth transaction. Nothing to recommend
Joseph F