Customer Reviews for Grand Rental Station
(Distribuidor de U-Haul del vecindario)

1,667 comentarios

1350 W Wisconsin Ave   Appleton, WI 54914
(N Mason St)

(920) 993-1251

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(920) 993-1251

1350 W Wisconsin Ave
Appleton, WI 54914
(N Mason St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck only had 5000 miles on it . It is wonderful to drive a new unit to raise one's confidence.

mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
5.0

They were very helpful

Heidi M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

Using the app to pick up my truck was a nightmare. 2hrs in the hot sun on blacktop. I was in tears...finally demanded a supervisor and got through it.. Drop off was the same thing.. I had a Lyft driver waiting for over 45min. Wait time was 63 min. for customer support. I finally stuffed the keys in the box and was driven the 60+ miles home. Being stranded was very scary. And don't give me the covid short handed excuses...maybe if the higher ups got back in the trenches they will realize how shity the service has gotten.

Cyndi B. 
Clasificación:
5.0

Easy online reservation. Quick pick up and drop off. Vehicle was great and as promised!

Gail Ann W. 
Clasificación:
5.0

You can just keep doing nice job and taking care the customers.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Thank you for your patients. My worker however has the maturity of a fly.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

Great group of guys! Had an excellent experience. Thank you so much. Deb

DEBRA V. 
Clasificación:
5.0

Very satisfactory as the U-Haul representative was diligent, helpful and friendly.

Adenle A. 
Clasificación:
4.0

Everything was nice and easy,

Natasha M. 
Clasificación:
4.0

Uhaul needs to do a better job on the fuel. I don't understand why they are not kept full. It would make it much easier for everyone.

MARTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

Nothing. Employees were friendly, professional, and polite. Building was clean and well organized. Will definitely rent from them again.

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny L. 
Clasificación:
3.0

Not to be close minded I had a guy check me in he asked about insurance. I told him I want it. He stated “ I may want to get it moving to Milwaukee”. I told him it doesn't matter where you are you need insurance. I think it was very terrible to say.

CIERRA J. 
Clasificación:
5.0

Workers were very nice and accommodating when there was a hiccup in the amount of days I would need the truck. 10/10 recommend!

Kaetchen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kris T. 
Clasificación:
4.0

Gave us a free upgrade to a larger vehicle when the truck we rented was not turned in on time for our rental.

Kelli H. 
Clasificación:
5.0

Fix the Uhaul app. It kept getting disconnected from the Uhaul server while my internet connection was strong.

Jonathan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter W. 
Clasificación:
5.0

The pick-up location was A-OK! The online application was slow and failed several times in a row --- check your IT department. Pricing was hard to gauge on the site.

Arnold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah N. 
Clasificación:
4.0

I rented a furniture dolly and a 10' truck. They did ask if I wished to upgrade my truck to 15' I was unaware that the 10' truck doesn't have ramps. The furniture dolly was literally just in the way. I brought it to Houghton and the uhaul storage locker has an elevated foundation that would make it difficult to pull up the step and the unit wasn't as wide as advertised so I wasn't able to turn the dolly and boxes around anyway. If you rented ramps for trailers like they use for motorcycles and lawn mowers with the 10' truck to help use the dolly that would be great. I moved everything by myself and it sucked not being able to use the dolly. It's a lot of squats and lifts to get into the truck. Selling point for the 15' is to mention the ramp. Also maybe have a little box that sells aux cables for the trucks. Mine was packed away I would have happily paid up to $3 for an AUX cable. Your truck has built in microphones for it so you don't need the fancy kind with microphone in line. Probably huge profit markup potential.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy A. 
Clasificación:
1.0

Credit card was charged twice once for 128 and again for 168 on a rental that should have been around 60 dollars disgraceful company the second time they have messed up my account

Phyllis C. 
Clasificación:
5.0

Thank you - you were great! Barb

Barb L. 
Clasificación:
5.0

Excellent service! Easy check-in and convenient drop-off!! Knowledgeable and helpful!

Monica S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergejs S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

I used this location before and the truck I needed was ready when I got there early morning. The two wheel hand cart and movers blankets were already in the truck. I hired two people from a company recommended by U- haul, Complete Movers. They were excellent. I am very satisfied.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLEEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

I had reserved a 9' Cargo Van but got assigned a 10' truck This was more than I needed or wanted and I'd picked that day in particular because the truck was available. Self checkin/ checkout was easy at least.

Krista D. 
Clasificación:
5.0

Easy to make a U haul reservation and easy to connect with customer service team. Everything from start to finish was a breeze.

Lor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

The individuals running the store are the best, really helpful, well mannered, willing to please, top notch.

Vere J. 
Clasificación:
1.0

Make sure you look through the truck while at the store! They pulled my truck around and told me everything was all set. When I got to my house and opened up the back I found the blankets were out of the bag and the dolly was not strapped in. I called the store immediately thereafter several times never able to talk to anyone. A week after they had sent me my receipt I had a charge on my credit card for using the equipment and no receipt for the charge! The only reason I went to this location in the first place is because the location near me could not get me a large truck. I will never do business at this location again.

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason K. 
Clasificación:
5.0

Everything went well

Jodi M. 
Clasificación:
3.0

Customer service was good, the truck was another story....tires were completely bald..had zero traction and hard as hell to move in the snow...couldn't even get it in the driveway

Dustin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan O. 
Clasificación:
5.0

Make the online check out process a little easier. My cellphone service was not the greatest so I had issues doing the online return

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
3.0

Employees could wear a mask.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris O. 
Clasificación:
5.0

This is a great place to rent moving equipment in the Appleton area. They have better hours than other locations and the staff is very friendly and willing to help out with whatever you need. They make sure that every customer is happy.

Aaron C. 
Clasificación:
5.0

Good people and good equipment. Also, the online reservation process worked well.

TED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josef N. 
Clasificación:
5.0

guys waiting on me were excellent

JOHN B. 
Clasificación:
4.0

The entire experience was great from ordering to pick up and drop off

James S. 
Clasificación:
5.0

Nice staff and very helpful

Eugen S. 
Clasificación:
1.0

No clue to the drop off place as I would not drive the truck due to brake malfunction.

LESA L. 
Clasificación:
4.0

The drivers door barely shut.

Bill B. 
Clasificación:
5.0

Smooth process online and at the location. Absolutely no problems. ¡Gracias!

Alicia G. 
Clasificación:
2.0

I rented a truck November 14, pick up in Appletion WI, 9:30 am and drop off in Green Bay WI 2:30 pm, Contract 20012317. I was charged in excess of $125for a 4 hour rental. When I contacted the General Manager of the Green Bay store I was told thats the way it works, "You no rent from my store so I can't give you money back" Chargining that amount for a 4 hour rental is unreasonable. I scould have been charged the In Town rate. I will use other services for the next rental.

David N. 
Clasificación:
5.0

Please check the dolly added. I asked for a appliance dolly and got a utility dolly.

Carrie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

Great customer service when making appointment, making changes easy, checking in online convenient, pick up of truck easy. All good.

Bob M. 
Clasificación:
5.0

Wish a bungee was included to secure the dolly.

Leola L. 
Clasificación:
5.0

New truck with 1500 miles on it. It was a pleasure to drive

Michael L. 
Clasificación:
4.0

There was nothing wrong with this location I was just more disappointed that my pickup location kept on changing. Instead of driving 2 miles I had to drive 18 to get the truck. The attendant was generous enough to add on some miles to compensate for the drive.

Kyle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake T. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul P. 
Clasificación:
4.0

Check engine light was on in the truck we had and it was not running right.

Randi F. 
Clasificación:
4.0

I resent seeing staff throw on their masks as I enter, it makes the vehicles seem like potential health hazards. The gentleman serving me was masked right away but his colleague wasn't.

Maxwell J. 
Clasificación:
4.0

Easy to get to, self drop off and was a simple process

Melanie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

Very efficient. Accessible.

Cynthia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jule B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
No se han enviado comentarios para esta ubicación.

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