Fix the app. Absolute trash. Was on call for 45 mins before I got in the truck. Terrible experience
Shawn M.
Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no moving equipment which I paid for and the truck had broken glass in it at pick up
Madeline W.We had issues with the truck not starting but finally got it to work, and check out online was a huge pain, but we figured it out. I
Roilyn C.Easy and quick. No issues.
Adam W.Nothing
carl M.The guys at this location are always top notch. Great customer service and never an issue. This is the reason i drive out of my way to rent from this location time and time again......
Jeffery R.I will never use your app or online service again. My reservation changed locations twice on me. The online check in and app check in didn't work, I was hung up on after calling uhaul for help, was put on hold for 20 minutes before talking to someone who didn't have any of the right information for the reservation and was never able to help me. Finally a worker who happened to be at the location on his day off offered to assist me on his time off (the only highlight for the day). I lost over an hour of rental time trying to just pick up the truck and was never offered it back and was then late for my pick up and delivery which affected the rest of the day.
Jennifer S.Quick availability, and absolutely top notch customer service. I will rent from here for all my needs from now on.
David P.26 foot truck ran terrible , had a bad misfire, spit and sputtered the whole 100 miles. wouldn't climb a good size hill in Suring Wisconsin, had to drop into drive 3 to get up the hill. customer service was good, no complaints there. very professional and kind, the truck was GARBAGE
JASON C.Great smiling service
Troy W.The employees were super nice and very professional truck worked and cleaned
James M.The website is a little complicated.
Joy J.Renting this U Haul vehicle was as easy as 1 2 3. Person on the phone was polite and knowledgeable. When I had to call to change the time I needed vehicle, that went just as easily. The person behind the counter at U Haul pick up was very nice to deal with. I will let others know that U Haul is an exceptional company to deal with and I recommend them to anyone.
Betty K.Nothing, excellent customer service, friendly staff. Explained everything about the truck. Satisfied with my experience
MARVIN G.This location was quick, friendly and effecient.
Howard F.Nothing. Renting this truck was easy and reasonably priced. Staff was efficient and pleasant. It was a pleasure to do business here. Thank you.
Laureen J.No improvement needed. Everything went smoothly and with no problems or complaints. 5 Stars out of 5. Excellent !!
randy K.Great Service
Mark L.The overall cleanliness of the vehicle was just fine. The doorhandles for the windows were missing, so it's a good thing. We had air conditioning to try to keep us cool. That would be the only thing that I would've had to say negative about the whole experience.
Ed K.Grand Rental Station Appleton, WI is always a great place to rent U-Haul equipment from.
Doug R.Working in Real Estate we often times have to rent Uhauls for ourselves or clients, and Grand Rental Station is the one we can always count on for the smoothest transaction from start to finish.
Tyler B.The truck ran well. The tire pressure sensor came on but went out the next day. Great trip.
mark S.I feel as though you should have a back up camera on these trucks, as you can't see what is directly behind the truck when backing up. This is more of a safety issue than anything.
Daniel Z.This location made my rental pickup and return easy!
Dennis N.To have the equipment in great shape...the door handle on the passenger side was off and the drivers side had no knob ... the dash was cracked so bad that you could see the fuses ... the ramp was jambed and off the track .. my son had to get under the truck to get it freeded so we could use it .
Sarah U.Excellent staff, very helpful!
Marshall S.Staff was extremely friendly and helpful.
Justin L.All good. Very pleasant staff and good service.Great value for local moves. Kinda pricey per mileage cost but acceptable.
Robert B.Nothing, I got a cheaper mileage rate, was able to return the vehicle as desired to them again and the bill was processed very well.
john G.Home Depot left me in a pinch for time as they wouldn't let me tow with their truck. The guys at the Appleton uhaul helped me get a truck that fit the job and make the deadline. They've always been good to work with.
Charles T.Great place. Friendly staff
robert W.Back of the truck smelled like dog crap very bad. The abs and traction control kept kicking in and going off. Lights on the dash coming on and going out all day.
Brian W.Door was left open and back was soaking wet. Back was left dirty and not cleaned out.
Baug V.They were awesome! Very helpful & professional!
Mary T.The back door was open and a little snow was in the back. Customer service was excellent!
KEITH M.I rented a 9 ft van just to move some boxes. The people at the counter were professional, courteous & helpful, the van was very clean & came with a dolly which I wasn't expecting but very grateful for. The overall experience was perfect, thank you!
Peggy M.Worst experience I've had with vehicle rental. Roadside assistance was horrible, took the guy over 2 hrs to get there (northern illinois) U-hauls all around. Said it was warped rotars. Van shook terrible (didnt notice until we pulled off road to stop at gas station) and we didn't feel safe driving. Told us our van had to be returned to location we picked it up at. Trip took 4hrs longer than expected cause we took backroads so we could drive slow. Spoke with uhaul roadside assistance 4+ times. Will never rent from Uhaul again.
Theresa N.they do a great job
MICHAEL S.The clerk could have been a bit more personable
michelle S.The staff was professional and friendly. They pulled up the truck for me and had the heater on when I got in. It was about 9 degrees at the time so that was very welcome. The Wisconsin Avenue staff in Appleton is an asset to UHAUL! Thanks again, Don Anderson
Donald A.Staff was friendly and accommodating.
Jim F.The whole blinker unit on the hood was missing.
Price home S.Easy after hours drop off
Jerrold P.everything was good, and well needed thanks for everything
Paul M.Everything was good but should check to make sure everything is functioning before renting it out. the ramp i got on my 26' truck did not pull out so I had to manually pull it through every groove on the ramp and when i got it, the whole ramp came off
Many M.Very smooth transaction. Nothing to recommend
Joseph F.Easy drop off after hours
Nancy P.I tried to drop off U-Haul TWICE and there was no one there and my internet on my phone DOES NOT WORK so I wasn't able to confirm my drop off! I ordered the pick up truck and it wasn't available so I had to take the cargo van which I did not want as I have never driven one and was extremely uncomfortable driving it. The van ended up working fine but not being able to drop it off to a person and being forced to keep it an extra day and pay for extra miles because i couldn't drop it off or confirm the drop off is not cool at all. I really hope I don't have to pay for all that since it wasn't my fault.
kennedy R.