Customer Reviews for Grace Auto Body
(Distribuidor de U-Haul del vecindario)

309 comentarios

320 W Colfax St   Palatine, IL 60067

(847) 705-1826

Location Hours

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(847) 705-1826

320 W Colfax St
Palatine, IL 60067

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The store location opened about 15 minutes late

Walter G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
1.0

If I were you, I'd investigate who you allow to represent your company. Maybe send in a "secret shopper" so you can see how your customers are being treated. Or should I say lied to and screwed over. The owner of the shop is a lying, neglecting and shady person. I will NEVER step foot on his property again and definitely let everyone I know to not use him either!!!

Jill K. 
Clasificación:
3.0

Owner very slow and late 20 minutes or so. Very cold and snowy outside. Didnt even apologize for being late.

BLAKE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon Karl W. 
Clasificación:
3.0

Checking to make sure the truck is working properly before lending it out. I don't want to be stopped by a cop trying to move because my tail lights don't work properly.

Tom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed M. 
Clasificación:
5.0

The check in procedure to get the truck was horrible. App doesn't work. The u-haul.com/share did not work. Your people couldn't get these to work. After 70 minutes on the phone I gave up and waited for the guy to open his auto body store to get the truck.

william D. 
Clasificación:
3.0

Ensure that the mileage works visibly and tire pressures adequate to avoid error signals from the dashboard.

Oluwafemi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

Everything is perfect.

HWANCHUL L. 
Clasificación:
3.0

Checked in after hours so no real comments on the location or people.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syed Asghar R. 
Clasificación:
3.0

This part of U-Haul ok

Rob S. 
Clasificación:
3.0

The van I rented was an actual death trap with tire problems and poor alignment

ETHAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
4.0

El cliente no dejó un comentario.

glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty M. 
Clasificación:
5.0

It was super easy and the vehicle was exactly what we needed. Thanks.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAN C. 
Clasificación:
4.0

The app made everything very easy to check out the truck and to return it. My first experience with this was very positive. When I have a need to rent a moving vehicle I will use UHauls 24/7 App.

John M. 
Clasificación:
5.0

Very clean vehicle! Perfect rental!

Bill D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christos P. 
Clasificación:
5.0

allow a few minutes to dispatch via phone

Amy D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kyle W. 
Clasificación:
3.0

I am glad that there was parking. I was able to leave my car there for a couple of hours. The location is not easy to find with the GPS but I did find it quickly. It is hard parking the van because it is so big with the building shape. I had fantastic service when I needed to verify my documents. It would be helpful to know if I needed a passport prior. I am glad that I was able to verify with a friend. I am impressed that this worked and will rent again.

Claire C. 
Clasificación:
2.0

I had to involve the police to return the vehicle. The odometer malfunctioned, and upon returning the truck it showed that I had accumulated approx 20 thousand miles in a 3 hour period!!!!! When I returned to the location the day after I returned the truck, I was simply told there was a problem and that I had been charged X amount of miles with no way to verify this. Im supposed to simply pay what Im told without any proof of the actual miles???? Im thinking of filing a complaint with the Illinois Attorney Generals Office. There's something not right here!!!!!!

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavanya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vishal A. 
Clasificación:
3.0

Your web site sad that I could purchase 2 in ball and receiver . This site did not offer and I had to travel to a auto parts store .

James H. 
Clasificación:
3.0

Trailer was in poor condition. Wiring on trailer failed halfway through trip so I had to purchase temporary lights.

David H. 
Clasificación:
1.0

Couldn't find this place took 30 min of driving around not lit location very dark and hard to find. Very frustrated at the end of the day.

Mark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
1.0

Did not have my reserved equipment in the truck.

Matt A. 
Clasificación:
3.0

Average rating is by no means a bad review. It is a small office with necessarily small inventory on hand. The person with whom i dealt was very busy but helpful when my turn came. i have no complaints, everything was in order.

mike W. 
Clasificación:
3.0

my invoice is incorrect

Maureen M. 
Clasificación:
3.0

More convenient business hours.

John W. 
Clasificación:
1.0

They could open on time for starters. Office is smelly and poorly kempt. I did not have a comfortable feeling I was dealing with a professional organization. Due to my overall experience of this rental I will most likely only use UHaul if I have no other option. Very disappointed.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doreen Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celeitra C. 
Clasificación:
5.0

Great experience.

Vee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

Great customer service, equipment, and information.

patricia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIthcell N. 
Clasificación:
2.0

The person working there was late. The guy barely spoke to me. The office looked like a dump. Would not recommend. I couldn't even get the total bill at the end of the day because he had to go somewhere. Just not professional.

Chris N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kris R. 
Clasificación:
5.0

Great

Fernando A. 
Clasificación:
5.0

Gregg is a pleasure to work with.

Al N. 
Clasificación:
3.0

I was very disappointed in the service I received before picking up my truck. My initial location was less than a mile from my apartment and it was moved to 25 minutes away. It made for a much more stressful start to our move. Then when we arrived, the inside of the truck had something red and sticky on the floor and seat with garbage thrown in the back. Aside from this, the pick up process was self-explanatory.

Emma B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh W. 
Clasificación:
5.0

I did not like the idea of keeping 3/4 filled gas. I am sure when I filled the gas I am sure I paid $10 worth of gas as who can get the needle to 3/4 while filling the gas. It is a cheap trick if it is done intentionally. I had to wait a few minutes as shop opened a late.

Nitin P. 
Clasificación:
4.0

They stayed a little late so I could turn in my trailer... courteous and quick. Thanks for the good service.

Charles A. 
Clasificación:
1.0

Guy didn't do a walk through. Didn't contact that I was supposed to pick up from here instead of the one I picked online. Only trailer available and it was in bad location. Was sturdy, but dented quite badly on the top from presumably hail at some point. Rest of the exterior was quite rusty and dented. If I didn't need the trailer that day and it was the only one in the state, I would have walked away.

Joshua M. 
Clasificación:
3.0

vehicle ran well. check in and checkout was smooth.

chuck C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

carla K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim K. 
Clasificación:
3.0

El cliente no dejó un comentario.

charles D. 
Clasificación:
5.0

The service was outstanding

Constance D. 
Clasificación:
1.0

I would NEVER, EVER recommend this place to a friend or ANYONE! AWFUL service! Extended wait times. RUDE staff!! THANK GOODNESS I rented my moving truck from another UHAUL location because at best .... this place SUCKED!!!

Paul S. 
Clasificación:
1.0

Location a disaster. Owner of Shop rude and did not know how to apply discounts or work out paperwork. Location not open at 8am like reservation promised. Will not use U-HAUL again.

Illyanna L. 
Clasificación:
5.0

I'm not sure of the owners name but he was so helpful and came through when I needed. I will recommend him all the time. Great customer service!!

SHANE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

arkadiush B. 
Clasificación:
1.0

Truck was dirty and the engine did not run well. Also was told I could return it in Chicago then found out I couldn't and have to drive an extra 35 miles back

Lauren P. 
Clasificación:
5.0

Uhaul rental on colfax was sent to me after the first location on vermont (both in palatine) failed to hold my reservation that was made 2 weeks in advance. This was very frustrating as Ed' s auto body did not notify me of my reservation being lost before i arrived to pick up the truck. Grace's auto body, on the other hand was excellent. No complaints with them.

albert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

Despite an unfortunate minor accident, my experience was as good as it could have been. Mr. Lee of Grace Auto was understanding and responsive. The U-Haul rep was excellent and immediately resolved the situation. It was a costlier move than I anticipated, but I was treated fairly. Service for the rental was also excellent. The next time I have to rent a truck, it will be a U-Haul.

Charles V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Glen R. 
Clasificación:
3.0

Location only notified to me 24 hours before pick-up and was too far away from my and definitely not the U-Haul Depot that I had requested on my reservation. Grace Auto body staff were unfamiliar with the online pick-up procedure, had no information that I had previously submitted and took over an hour to process my application. Very frustrating

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry E. 
Clasificación:
5.0

The pickup and drop off locations were very easy to work with. The most trouble that I had was getting anyone to answer the U-Haul 800 number. I spent way too long on hold. Suggestion - Hire more people in your customer service department.

Keith Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Gracias

art V. 
Clasificación:
5.0

Good location for our needs. Nice GMC van for a local move.

stephen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
3.0

El cliente no dejó un comentario.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jian W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

Very nice and helpful

Joe M. 
Clasificación:
3.0

Easy access and owner of shop was courteous. No problems.

BRUCE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erik S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
No se han enviado comentarios para esta ubicación.

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