Customer Reviews for Gotfrieds Mobile & Repair
(U-Haul Neighborhood Dealer)

443 reviews

4168 N Henry Blvd   Stockbridge, GA 30281

(678) 284-0385

Office Hours

  • Mon: 1 pm–5:30 pm
  • Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Fri: 10 am–5:30 pm
  • Sat: 1 pm–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 284-0385

4168 N Henry Blvd
Stockbridge, GA 30281

Services at this Location:

Office Hours

  • Mon: 1 pm–5:30 pm
  • Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Fri: 10 am–5:30 pm
  • Sat: 1 pm–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

edele pierrelouis 
Rating:
5.0

Very nice staff. Truck was in great condition

Trevino Johnson 
Rating:
5.0

Customer did not leave a comment.

christopher ogles 
Rating:
5.0

Everything was Kool and professional

LAZON WALKER 
Rating:
1.0

Not hide fees and be untruthful about prices! Also I was charged for a cleaning fee through the mobile app which is crazy! U-haul policy states cleaning fees are charged after the truck is found to be dirty and I returned it exactly as is! Plus when I dropped it off it was by mobile and they where closed! This cleaning fee and other crazy fees where added upon drop off. I expected to pay $35 and end up paying $102 after fees from returning my truck! FALSE ADS AND HORRIBLE !

Nichelle Moment 
Rating:
5.0

Customer did not leave a comment.

Elijah Ajayi 
Rating:
1.0

I called prior and person said he would be there. When I got there he was not. Vehicle on hill facing traffic not a deal to try to pull a truck out.

Eric Drick 
Rating:
3.0

Picked up truck in am , had a flat tire and was told to inflate tire myself . Did not receive paperwork for rental or contract .

Ronald Boston jr 
Rating:
5.0

Customer did not leave a comment.

Sheryllyn Bonds 
Rating:
1.0

Cancel their contract. Received truck with flat tire, had to add 3 qts oil after losing oil pressure during use, was still 1 qt low. They do not answer phone and doors are locked during business hours.

Douglas White 
Rating:
1.0

Customer did not leave a comment.

Pathik Patel 
Rating:
1.0

Provide a clean trucks, make sure the fuel gauges work properly and keep the maintenance up on their trucks. Trucks should start, trucks should be clean and the fuel gauges should work properly. UHUAL should make their customers feel valued. I don’t feel valued as a customer. I want use UHAUL ever again.

Clinton Barnhill 
Rating:
5.0

Customer did not leave a comment.

aaron Brown 
Rating:
5.0

Customer did not leave a comment.

edele pierrelouis 
Rating:
3.0

I feel like u have a good thing going, reserve online with easy equipment was ready like needed.

Robert Jones 
Rating:
4.0

Customer did not leave a comment.

Shameka Carter 
Rating:
5.0

Everything went well

Misty Ward 
Rating:
5.0

Customer did not leave a comment.

Alvin Johnson 
Rating:
3.0

Customer did not leave a comment.

CHAD EDWARD PIERCE 
Rating:
1.0

Stop ripping off customers I took a picture of where the gas was before anything I put the gas back exactly where it was and was charged 20 extra for gas anyway…

Chanel Williams 
Rating:
5.0

I tried several numbers for the business and could never get anybody. The voicemail was not set up.

Rufus Johnson 
Rating:
3.0

A lot of things to fill out on the day of getting the vehicle though I have done the online check in.

Marniel Subiaga 
Rating:
5.0

Customer did not leave a comment.

Richard Myers 
Rating:
5.0

Customer did not leave a comment.

Gene Abel 
Rating:
1.0

The mobile pick up is too tedious and labor intensive….the truck smelled horrible. The musk was almost unbearable. It was obvious the vehicle had not been cleared nor sanitized in some time.

Carmen Fudge 
Rating:
1.0

Have someone there during scheduled hours that were posted. Also, have an agent to answer call during business hours. I would never ever use this location again.

Moses Lane 
Rating:
5.0

Very friendly

DAVID SOTKA 
Rating:
3.0

I was supposed to pick up my truck at the eagles landing location at 2 am upon arrival the truck was not ready it said to come back at 9am. So I called customer service who found me a truck at Gotfrieds this is the second time this has happened customer service was very helpful

Charles Bennett 
Rating:
1.0

This was a horrible experience, my move didn’t happen because of it. I was charged for services not provided and a cleaning fee when I was given equipment filthy and had taken pictures

Lisa Williams 
Rating:
5.0

Customer did not leave a comment.

TAMEKA MAJOR 
Rating:
5.0

Customer did not leave a comment.

Tameka Major 
Rating:
4.0

Customer did not leave a comment.

JAMELIA BELL 
Rating:
1.0

When a customer has items like furniture dolly, hand truck, and moving blankets on their order, perhaps consider placing those items in the truck when it is scheduled for after-hours pickup.

Brett Nolan 
Rating:
5.0

Customer did not leave a comment.

edele pierrelouis 
Rating:
5.0

Great customer service and they help us with all needs

MANUEL YNCLAN 
Rating:
5.0

Customer did not leave a comment.

Eddy Petit 
Rating:
2.0

The truck was damage everywhere on the outside and to make it worst..they inside was completely nasty. I felt like flies was all around me.. This was the worst truck I have ever rented

Kenneth Pue 
Rating:
5.0

Excellent customer service

TIMOTHY SALLEY 
Rating:
3.0

The parking was too small

Anthony Williams 
Rating:
5.0

I would like to rent again this weekend but a15".

Michael Wilkerson 
Rating:
5.0

Great customer service I would highly recommend this location.

TAMARA SMITH 
Rating:
1.0

I RENTED A TRUCK THAT WAS RUSTY AND MY EQUIPMENT THAT A WOMAN WHO IS 4 MONTHS PREGNANT RENTED WAS NOT AVAILABLE!

Keola Benjamin 
Rating:
5.0

All went very well. Excellent customer service. I would recommend this location in an instant.

Winsome Elliott 
Rating:
5.0

The app and website is what needs help.

Carlinette Wimberly 
Rating:
3.0

The check-in and check-out process on the app is lengthy and time consuming. This should be explained when a reservation is made to be prepared for 15 minutes for each.

Denis Duncan 
Rating:
5.0

Customer did not leave a comment.

STEVEN DASSING 
Rating:
5.0

Customer did not leave a comment.

Glennisha King 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MCCOY 
Rating:
5.0

Customer did not leave a comment.

Gotfried louis 
Rating:
2.0

Trailer was not ready for pickup. When given the contract we looked for our trailer number and it was stuck behind 2 other vehicles. We were told to get another one that was easily accessible. They had to change the contract around at the last minute instead of having the correct trailer available. There were 2 workers, a lady and a man. Not sure where the man came from, he arrived after we did, and they lady was inside on a phone call that she kept on speakerphone so everyone could hear it. I had a guarantee via my UHaul contract the trailer would be ready upon my reservation pickup or I would get $50 but doubt I would see that. If it’s up to the place, they never answer the phone, better luck UHaul’s long customer service lines. When dropped off, they had no specific place to place it and I was told to just “leave it there”, there being in the middle of the entrance which would be difficult for anybody else to enter to property. I would rent from UHaul again but not this place.

RYAN KARP 
Rating:
5.0

Customer did not leave a comment.

ken house 
Rating:
1.0

The lady in the store was not nice/friendly at all. She was that way when I picked up the truck, and the same when I returned it 3 days later. The truck was extremely dirty when I got it. I asked her for a broom (thinking she would at least volunteer to do it herself)... Nope. She just handed me the broom and dust pan. When I returned to turn in the truck, as i walked in the door, there was no greeting, only "if you're returning a truck, the instructions are outside on the building". Lastly, the return process is a bit annoying for a customer, and should be the responsibility of the uhual rep. To require the customer to take pictures, etc is a bit much, especially considering most customers are tired from moving...

Courtney Bryan 
Rating:
5.0

Customer did not leave a comment.

Julian Hankins 
Rating:
4.0

Customer did not leave a comment.

SHARON THORNTON 
Rating:
5.0

The customer service was excellent! It was beyond pleasing! Way to go 👍👍👍

JAEL FULLER 
Rating:
5.0

Excellent service!!!!!

Henry Angel 
Rating:
4.0

Customer did not leave a comment.

JEFF ANTHONY 
Rating:
5.0

Customer did not leave a comment.

edele pierre 
Rating:
3.0

Customer did not leave a comment.

Regina Roberts 
Rating:
4.0

Customer did not leave a comment.

ARICA JOSEPH 
Rating:
5.0

Customer did not leave a comment.

Yolanda Larkin 
Rating:
5.0

/already have recommended..

David Planchon 
Rating:
5.0

Customer did not leave a comment.

edele pierre 
Rating:
2.0

Customer did not leave a comment.

Jason Weaver 
Rating:
1.0

i was very disappointed at this location although i went early to the location i was ok with the truck not being there so we left and after coming back at the appointment time truck had not arrived was then sent to another location which also didnot have size truck i ordered this was the worst experince i ever had!!!!

Willie Clark 
Rating:
5.0

So far remain the same.Nice customer service.Thank You .

JUNE BARNES 
Rating:
5.0

Great customer service

Gaven Harris 
Rating:
2.0

Front desk person needs to work on there customer service skills. Vehicle was clean but there was a malfunction with the door where it didn't unlock even with the key. Put a delay in our plans by 5 1/2 hrs. Company needs to do a full inspection before vehicle is rented out @ this location. Never had something like this happen before.

Donnell Scott 
Rating:
3.0

Customer did not leave a comment.

jamie draughon 
Rating:
4.0

Customer did not leave a comment.

Rewa Stone 
Rating:
3.0

Customer did not leave a comment.

Diamond Chandler 
Rating:
5.0

Customer did not leave a comment.

JAMES NEAL 
Rating:
5.0

Before I got to this location my reservation changed 3 times. I’ve never had such horrible service with uhaul. This location was the only great thing about my experience.

ShaCaldra Murphy 
Rating:
5.0

Customer did not leave a comment.

NATASHIA WHITE 
Rating:
4.0

Customer did not leave a comment.

ERIC MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Elnora White 
Rating:
5.0

Customer did not leave a comment.

Natasha White 
Rating:
1.0

The location was not my original choice, but a substitute provided without prior notification before pickup. The trailer was located at the back of the property on a downhill slope with old tires in front of the trailer tires making hookup and pulling forward extremely difficult. I will not use this location again.

RAYMOND MEEKS 
Rating:
5.0

Customer did not leave a comment.

Henry Angel 
Rating:
5.0

Customer did not leave a comment.

DALE FAMBROUGH 
Rating:
4.0

Parking was a little tight. Service was excellent. Very friendly staff.

David McDermitt 
Rating:
3.0

The location wasn’t even open at the time set to get the truck and I had to wait thirty minutes to get my truck. Then the truck died about a block from my house and had to be pushed so we could finish the move.

Michelle Wright 
Rating:
5.0

Excellent customer service. Very friendly and helpful. I would definitely use this location again if the need arises! Thank you ??

Rhonda Johnson 
Rating:
3.0

Customer did not leave a comment.

Mark Butler 
Rating:
3.0

Blinker &tail light didn't work on left side of tow dolly.

THOMAS GARLAND 
Rating:
3.0

All equipment wasn’t issued vehicle was difficult to find.

Casey turner 
Rating:
1.0

The truck was dirty and the vehicle did not have front brakes. The truck was smoking extremely bad where the brake are no good. This was very dangerous and I will never use uhual again

Torieon Weems 
Rating:
3.0

Customer did not leave a comment.

Arlethia Dukes 
Rating:
5.0

Explain 24/7 rental better

James Fletcher 
Rating:
5.0

Customer did not leave a comment.

markita fan 
Rating:
3.0

Customer did not leave a comment.

Cathy Love 
Rating:
5.0

Great customer service!!!

Henry Angel 
Rating:
4.0

Customer did not leave a comment.

prince ofori yeboah 
Rating:
1.0

No one was there during business hours.

Janice Wright 
Rating:
3.0

Customer did not leave a comment.

Kiona Cash 
Rating:
5.0

Customer did not leave a comment.

Ronnie Aikens 
Rating:
4.0

Very close to being excellent. Just keep on doing what you are doing.

archie Pennington 
Rating:
5.0

Smooth return.

Stephen Jackson 
Rating:
3.0

Trailer had a leak toward right rear causing some of my belongings to be damaged

jenny Snyder 
Rating:
3.0

Customer did not leave a comment.

Ra shaunda Jones 
No reviews have been submitted for this location.

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