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TONY H
Customer Reviews for Goodes Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very helpful with everything. Was treated very nicely. Great place to do business. Would recommend to all.
JUDY FGreat experience.
TONY HVery friendly and helpful.
Nol JGoodes Texaco is great 👍
Jason CNot enough parking and was unsure where to leave it
Brent WVery, very friendly!!! Service was quick and easy!
Gayle SGreat experience dropping off equipment
James JGreat drop off experience, even added the additional miles it took to make the trip so I would not be charged extra.
James JThe customer service in Van Texas was professional and thorough. A great representative for your company. She was very nice, friendly representative that was interested in listening to my unfortunate experience and lack of professionalism from my pickup spot in Columbia City Indiana. She had give me a number to call and I will do so today. Thank you again for your concerns of my experience.
Andy GLittle dirty in the cab and mud a little caked on the trailer at edge when you keen the door. But not too bad.
Wendy DThe Goode’s are great!
Randall RThe location was closed on Sundays. Sunday was my pickup day and that fact was not disclosed when placing my reservation for pickup. The mobile pickup option did not work. I'm lucky one of the local owners happened to drive by and assist me. The U Haul reservation process does not have a location verification process to make sure what you asked for, is actually there. Again I was lucky Miss Judy stopped by to help. She was the best part of this process.
Greg SThe location should have hooked or helped hooked up the trailer to my vehicle. I had to hook it up myself.
TODD MFriendly staff who helped me tremendously even though I was late picking up my truck. I will use them again when I need a truck.
Sherry SEverything was perfect. The staff was very friendly and accommodating.
Benney MGoode’s location in Van, TX and service were excellent! I recommend using them for a great U -Haul experience!
Linda DGoodes is always great! I've tried 3 types of trailers and they all pull really well.
Wayne LDidn't agree with fuel surcharge calculation (we traveled 17 miles and were charged for 4+ gallons of fuel). Submitted concern to U-Haul but never received a response.
Ryan BGreat place to rent!
Jason CMy original location was Lindale Texas where I had a reservation. I am not sure what happened but my reservation was changed to Van, Texas - 18 miles away and delayed my pick up time an hour plus gas and mileage out of my way as I was coming from McKinney, Texas. I received the location change notification as I pulled up at the Lindale location. POOR experience! However the owner of the Van, Texas location could not have been more pleasant and accomodating. Will I use Uhaul again - probably not as I am yet to see my $50 guaranteed reservation refund as I was not able to rent from the original location that I had already reserved and paid. Notice there is it anywhere to complain about the original location. I hear this happens frequently.
Darrel WHave Goode's the ability to print. Your website did not allow them to print my contract or the return of the trailer. She tried several times but the website was not functioning properly.
Gene GNothing. The rental was seamless. Everything went without a hitch. Excellent experience.
Gene GThey were very friendly and helpful, the equipment was clean and well-maintained. I would definitely rent from them again.
Amy LThey Are The MOST Courteous People I Have Encountered With The Struggle Of Moving, Again!!!
Laura MI have used this location on numerous occasions and the service has always been excellent. I plan to continue using this location going forward. I cannot think of anything more they could do to improve my experience as a customer.
Edward LGreat Service!
Glenn BExcellent location.
Carlton YVery professional. They were very helpful in hooking up my trailer and got me on the road a lot faster than normal. I will probably always use them. I highly recommend them to friends and family
robert gVerify the a/c is working and all tires are filled before renting out trucks.
Elisa MLady was very nice and helpful. Had to hook up the trailer myself but it was easy.
Glen HEasy peasy
David AThey Were EXCELLENT & Shocked At The Damage The My Trailer Light System… If It Even Functions Any Longer… It’s Only Hanging By Part Of 1 Wire!!! They Were NOT Impressed And Encouraged Me To NOT Be Taken Advantage Of Like This.. Just As The UHaul Man (Steven) That Answered My Call, Said… My Trailer Light System Will Now Have To Be Repaired If Not Replaced!!!
Laura MGoodes Texaco had efficient and professional service with a smile plus they gave a FULL and self-service gas station! We’ll be back for sure!
toni dThe people at Van, TX Uhaul go above and beyond for us.
Cheryl PThe woman at Van pickup could not be better bi didn’t have a light adaptor and she had one delivered. What more could you ask for. Everyone was friendly and helpful. Would definitely rent from them again
Kathy pPleasant & helpful.
TERRY GI did not deal with anyone at this location this time but have in the past. Their location is convenient and clean. Easy to get in and out of. I would recommend this location to anyone.
PAUL GExceptional personnel
Mark BQuick and professional - in/out in minimal amount of time.
Raymond TGreat peolple to deal with.
Stephen JJudy is amazing. She goes out of her way for us!
Cheryl PGreat experience easy in and out.
Bradley SWhen picking up the guy there was rude, unhelpful. And just seemed annoyed that he had to deal with u-haul stuff. He did not represent the brand well. The lady that was there when I dropped it off was really sweet and was great to deal with.
Tyler WReservation was clearly made for turn-in at Van, Texas as indicated on this questionnaire. However on arrival for turn-in, I was told the contract was for Eastland, Texas and I was charged $50.00+tax to turn it in at Van.
Garry WQuick and efficient
Christian BEverything was great. Quick check out and easy return.
JOSHUA LI had to go 20 miles out of my way to pick this truck up because the one I originally booked wasn't at Canton. So it cost me additional mileage. I'm fairly convinced that was on purpose so you could make more money.
David WNot one thing. It’s hard to improve on service that has no flaws. A real hometown type of place for rental services.
Keith DVery friendly
Blake MEasy to drop contract and keys into drop box.
nick jI would recommend this location as a pickup point not a return since Uhaul is not moving the jam packed equipment out. These are the most helpfull and nicest people to deal with but the lot is full of your trailers. This is the third time I have tried to return trailer somewhere else but after having paperwork in hand showing Athens TX I received text to drop off in Van. ARGGGGG!
Joe AThe trailer I rented was the wrong kind for the car I was going to haul. I couldnt use the trailer but she made no effort to get the right kind or to give me my money back. Wont ever go back.
Roy TLot already full of trailers and it was muddy
joe aVery nice personnel that work There and very helpful on information if needed
kirk g