Everything was great
Kirk S
Customer Reviews for Goodes Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything and everyone was great 👍
JAMES BAttendant checked the trailer and complemented me on a clean trailer. I suppose one person's clean is not the same for everyone.
TONY HI did not interact with any personnel as it was closed, hence the no on that question. The gal I called at U-haul qalked me through exactly what i needed to do to get checked in.
SHERRY LMiss Judy was so helpful.
GREGG FI had an outstanding interaction with this location, and I would highly recommend them to anyone that is looking to rent a Uhaul to move. The customer service was outstanding, and the location for us was great.
JOHNNY CFriendly and professional location. They went above and beyond to help.
Michael FMy husband and I went to this facility to rent a uhaul as we are moving from Ben Wheeler to Bullard. We expressed the to the lady at the counter that we would like to drop the truck in Bullard (zip code 75757) 3 miles from our house. However, when it came to drop off truck they had put the wrong location that we asked, and the form stated a random address in Tyler and we were charged an additional 20 dollars. Although we returned the truck full and under the 48 mile mark stated. They were also not very informative when we asked for the price difference and made us feel as if it was an inconvenience to check the difference. We have used uhaul to move in the past and this experience was very unpleasant. When picking up and dropping off. Moving can already be stressfull and the uhaul was just added stress to the situation unfortunately this time.
carrissa bMarine was very nice and kind of good super service)))
TALGAT IFirst issue was that my pick up location was changed the day before pick up to a different town. Then I checked the truck out, used it, and then the situation got worse. I received two different drop off locations. I returned the truck to the first location I received via text but the app showed a different drop off location. Then I was informed that the truck I was driving and the truck used on contract did not match and I the total amount of miles I drove was 28,000+. I had to wait at this drop off location over an hour to get to talk to someone and then get everything fixed. This made me late for the appointment and I had to reschedule. I typically have GREAT experiences with U-Haul but this one really set me back an important appointment to see a new house and was overall frustrating.
Kyle RWe dropped it off when it was closed but had no issues.
Tiffany BNo improvement necessary. We have used them several times for moving large pieces and have always been pleased.
Sarah AI have rented trailers from this location on numerous occasions. The staff is friendly, helpful, and professional. I have always had a positive experience.
Edward LOnly issue I had was the U-Haul truck didn’t have ac and it was 100+ degrees outside and I wasn’t told it didn’t work
Chandra CNo issues
BRIAN PRental Facility was GREAT, MIRANDA was SUPER helpful. App failed 3 times at clean up load. Facility tells me the website was down also.
Matthew MThe owner was very gracious and called me to review our bill. I misunderstood some charges and we were charged less that I thought! I loved that this was a locally owned business! They were a pleasure to deal with! ¡Gracias!
Marci IWas very helpful with everything. Was treated very nicely. Great place to do business. Would recommend to all.
JUDY FGreat experience.
TONY HVery friendly and helpful.
Nol JGoodes Texaco is great 👍
Jason CNot enough parking and was unsure where to leave it
Brent WVery, very friendly!!! Service was quick and easy!
Gayle SGreat experience dropping off equipment
James JGreat drop off experience, even added the additional miles it took to make the trip so I would not be charged extra.
James JThe customer service in Van Texas was professional and thorough. A great representative for your company. She was very nice, friendly representative that was interested in listening to my unfortunate experience and lack of professionalism from my pickup spot in Columbia City Indiana. She had give me a number to call and I will do so today. Thank you again for your concerns of my experience.
Andy GLittle dirty in the cab and mud a little caked on the trailer at edge when you keen the door. But not too bad.
Wendy DThe Goode’s are great!
Randall RThe location was closed on Sundays. Sunday was my pickup day and that fact was not disclosed when placing my reservation for pickup. The mobile pickup option did not work. I'm lucky one of the local owners happened to drive by and assist me. The U Haul reservation process does not have a location verification process to make sure what you asked for, is actually there. Again I was lucky Miss Judy stopped by to help. She was the best part of this process.
Greg SThe location should have hooked or helped hooked up the trailer to my vehicle. I had to hook it up myself.
TODD MFriendly staff who helped me tremendously even though I was late picking up my truck. I will use them again when I need a truck.
Sherry SEverything was perfect. The staff was very friendly and accommodating.
Benney MGoode's location in Van, TX and service were excellent! I recommend using them for a great U -Haul experience!
Linda DGoodes is always great! I've tried 3 types of trailers and they all pull really well.
Wayne LDidn't agree with fuel surcharge calculation (we traveled 17 miles and were charged for 4+ gallons of fuel). Submitted concern to U-Haul but never received a response.
Ryan BGreat place to rent!
Jason CMy original location was Lindale Texas where I had a reservation. I am not sure what happened but my reservation was changed to Van, Texas - 18 miles away and delayed my pick up time an hour plus gas and mileage out of my way as I was coming from McKinney, Texas. I received the location change notification as I pulled up at the Lindale location. POOR experience! However the owner of the Van, Texas location could not have been more pleasant and accomodating. Will I use Uhaul again - probably not as I am yet to see my $50 guaranteed reservation refund as I was not able to rent from the original location that I had already reserved and paid. Notice there is it anywhere to complain about the original location. I hear this happens frequently.
Darrel WHave Goode's the ability to print. Your website did not allow them to print my contract or the return of the trailer. She tried several times but the website was not functioning properly.
Gene GNothing. The rental was seamless. Everything went without a hitch. Excellent experience.
Gene GThey were very friendly and helpful, the equipment was clean and well-maintained. I would definitely rent from them again.
Amy LThey Are The MOST Courteous People I Have Encountered With The Struggle Of Moving, Again!!!
Laura MI have used this location on numerous occasions and the service has always been excellent. I plan to continue using this location going forward. I cannot think of anything more they could do to improve my experience as a customer.
Edward LGreat Service!
Glenn BExcellent location.
Carlton YVery professional. They were very helpful in hooking up my trailer and got me on the road a lot faster than normal. I will probably always use them. I highly recommend them to friends and family
robert gVerify the a/c is working and all tires are filled before renting out trucks.
Elisa MLady was very nice and helpful. Had to hook up the trailer myself but it was easy.
Glen HEasy peasy
David AThey Were EXCELLENT & Shocked At The Damage The My Trailer Light System… If It Even Functions Any Longer… It's Only Hanging By Part Of 1 Wire!!! They Were NOT Impressed And Encouraged Me To NOT Be Taken Advantage Of Like This.. Just As The UHaul Man (Steven) That Answered My Call, Said… My Trailer Light System Will Now Have To Be Repaired If Not Replaced!!!
Laura MGoodes Texaco had efficient and professional service with a smile plus they gave a FULL and self-service gas station! We'll be back for sure!
toni dThe people at Van, TX Uhaul go above and beyond for us.
Cheryl PThe woman at Van pickup could not be better bi didn't have a light adaptor and she had one delivered. What more could you ask for. Everyone was friendly and helpful. Would definitely rent from them again
Kathy p