Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The late night drop off was an issue because I could not return the key or locate a drop box. On my behalf, I did not ask details about a late night drop off or key return.
I was lied to and overcharged and my order was changed without my knowledge
We had been scheduled for a 7am pick up and were told the location would open at 6am, no one showed up till 7:50 50 minutes later. We also was supposed to have a dolly with the truck, they didn't have one and still charged us for it.
100% recomend
Nothing everything went perfect..
Better training, for employees on how to use computer check in system.
N/a
I called in before my rental to get a quote or go about figuring out the most cost effective rates for my trip and received no help except to go online and make a reservation in return I feel like I over paid for my trip.
My pickup experience was horrible before getting to GoLo Express. I was set up for the 24 hour pick up at Riverside sporting only to find out that they couldn't do it an hour before pickup time. I was then assured that I could pick it up in Alexandria. Then, after sitting on hold for 30 minutes, I was told that I couldn't pick it up in Alexandria either. I was then forced to drive to Noblesville to finally find a truck. I was supposed to pick up the truck at 7 and wasn't able to get it until after 8:30.
I went with the 26' truck and I was pleased with how well this truck handled and the seat so comfortable for my 6' 3†frame! The only thing was the previous user did not clean up the passenger seat area! Thanks to the gentleman who helped check in at the Golo Xpressmart, it was taking awhile to do on my phone and he offered To help speed things up!
I had confirmation on my reservation, but they had not record, nor was my rental available
Older, high mileage truck but it did the job.
The gentleman working there was very nice and professional. I would recommend his location to anyone.
The truck was topped off with gas. The windshield was cleared. The engine had been warmed up. Great Service!!! Drove through strong wind. The seals were poor. The wind noise was exhausting. I brag about my past experiences with Uhaul. The wind noise that I experienced is disappointing. You can do better. The engine and transmission was amazing. Upshifting and downshifitng was excellent.
I was extremely impressed by the experience.
It was OK. Nothing to be excited about. Only one person to run the gas station and handle U Haul.
everything was fine with this location!!! GREAT Customer Service!!!
Good service and everything was ok.
We needed a truck immediately and we were able to get one immediately! Thank you!
This is a new drop off location, so the guys checking me in were VERY slow. having said that, they were very kind.
