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brenda S.
Customer Reviews for Golfcrest Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was finished with truck last night and had to take it back. To my new spot because my car was locked in the parking lot. Also truck was dirty when I received the vehicle.
MARLENA T.The maintenance of the vehicle should be better. The uhaul was jerking real bad and need the fuel check cause it was drinking gas like crazy and I went up the street to put more gas in it. The uhual drive like some wrong with it
Dominique C.Keep the inside clean
LINDA B.When I rented the truck I advised the clerk that the truck was dirty and not to charge me please she confirmed that I let her know and I left I only run to the truck for 2 to 3 hours to move three pieces of furniture when I return the truck a few hours later The lady said there was nobody there to receive the truck so she just asked for the keys. I reminded her that the truck was dirty and told her that I filled it up to a quarter tank as I was instructed to. The very next day I received the receipt for the U-Haul rental and they charge me fuel and for the dirty truck. It was very simple to confirm that the fuel level was where it needed to be. They flat out lied and said it had half of a quarter tank I went over there and had to confirm the fuel with the manager Harry what's his name. Harry said that he apologized and that he would return my money but it shouldn't take me to have to go over there and waste my time doing his job. Furthermore hairy isn't trained on the u-Haul system you don't know how to process a return money. He depends on somebody to show up and returns and he takes poor care of the U-Haul equipment because the other trucks that were there were also filthy. I always rent from U-Haul as you can see in my record but Harry takes the cake
Humberto B.I refueled the moving truck more then we received it with - they took the truck back and didn't say anything and then charged us extra for it. Very disappointed.
CHRISTIAN B.I made a reservation online and receive the "that I was supposed to pay when I actually picked up the truck I was charged more than what the" said in my reservation very unhappy I was" d to pay $34 for 2 days for the 1995 rental and end up paying a $100
Kendell F.The trailer was filthy, the brake lights and turn signals didn't work, I was driving it across the state and was hit with late fees after like two days, everything was below par. I never got a printed copy of my contact and the representative who called me and told me where to drop off told me that my requested drop off date was fine, amended it on my contract and never said there would be a fee increase. Bad overall. Would not recommend.
MATTHEW B.Poor customer service
Ruben L.Drivers tire had a nail all they said was if something happened to call road assistance
ERIC C.Explain the return policy fully. I asked 3 times about the return and was told to park the truck and put the keys in the box and that's it. THEN I was charged for an extra day.
Darlene W.Nothing
WILLIAM W.Love this place very friendly and helpful made moving easy on me
Rhonda N.Absolutely nothing. Love the service in its entirety
della M.Clean the truck and service the vehicle because the check engine light is on.
DONNA B.The truck was Smokey, old cigarette smell. The gas level on the contract was off by a 1/4 tank, I took a picture to document it, refueled to the proper level & was still charged for the additional 4 gallons of gas
Jahrel P.The truck wouldn't start every time I stopped to get gas so I had to wait for people to give me a jump but most people didn't have jumper cables or just didn't want to help smh so I had to buy some and wait for someone who wanted to help.
Harold R.Avoid renting U-Haul from this place. It will scheme and take your money like its in a third-world country. I rented a fifteen foot moving truck from here to help a friend move, returned it eight hours later, after hours, and dropped the key in the night drop box, as instructed by the store personnel for after-hours returns. It could not have been a more straightforward and issue-free rental transaction. Then, three days later, this store charged an additional $99.65 to my credit card, with no apparent reason, on top of the full and proper amount I had already paid. Upon inquiry, I was informed by the store manager that I had NOT returned the truck eight hours later but had kept it for three days; that the truck was absent from his lot for three days, that his system and records COULD NOT BE WRONG, and that HE WOULD NOT REFUND THE $99.65 This is ludicrous when the truck was absolutely returned to the store lot eight hours later that any video surveillance would confirm, and when his system, or any system, can be wrong that rely on human input of observed facts, as a rental/return operation obviously does. This store simply conjured up facts to charge an additional $100 to a customer's credit card number to exploit the situation and then takes the position to force the customer to have to fight hard to get it back, resting on the belief they are too busy or too tired to follow through. I cannot be the only customer this happens to at this store given the simple and routine nature of my rental and my 100% compliance with renter return obligations, but I will be one to fight it. . AVOID RENTING FROM GOLFCREST HARDWARE LIKE THE PLAGUE!
Paul S.Service was good!
Aurora R.Your company can improve by first making sure the quote given when placing the reservation is the same when picking up rental, because I was given the amount I needed to provide when arriving for pick up but it was more expensive once I actually was in person and that is false advertising.
Nikya W.Exelent
omar F.Not really clearly designated WHERE to return the truck. A staff member saw us pull into the the lot with the Uhaul "Moving?" sign and one other Uhaul truck, but was more interested in locking the gate to the nearby entrance. No one waited to make sure we were straight, to advise if we were in the right place. The business was literally closed within the 15 minutes it took to complete the online check-in.
Burthia B.I had a hard time returning the vehicle and I could not figure out where to drop the keys off. Hopefully everything goes alright
Andrew J.Good customer service really helped me out
Isaac G.Nothing to be improve every looks good!!
Jerson B.Vehicle was filthy inside and out. Driver side door had to be slammed in order to be closed all the way. Had to stop just after pick up to wash windows and mirrors so the vehicle would be safe to drive. Will not rent from this location again.
Bruce R.The owner (Harry I believe is his name) and his staff always redefine what customer service is all about. Prompt and courteous, and always willing to go beyond. Salute to a well oiled machine running up at True Value Hardware on Telephone Rd.
Doug H.She inspected the truck up and down including Questions about oil temp and behavior of the unit on the Road .she I would say very into checking the egiopment and operation of it.
Gerardo H.I am not sure of workers name , he is a bit on the heavy side , going bald , with short hair .. Well he is so rude ! First of all , he doesn't greet everyone coming in , he doesn't smile at all , he has little patience , seems to be in a bad mood and like he wishes he was somewhere else than at work helping customers .. He is not someone you want to ask a question to , talk to or even be attended by him! I heard when he answered the phone to a customer and he is just not polite and blunt with an attitude! Would not rent Uhaul from there ever again .. And obviously would recommend others to just go somewhere else .. The other workers seem nice , polite , and some even very knowledgeable about what is in the store and are so helpful!! Plus Uhaul van given to me the door handle in driver side was defected and would open! As in i had to climb from passenger side to slide on down to driver side! When i wsnt in and told them the problem before i took it the chunky guy "so what do u want? Are u not gonna take it? Bc i can refund you ur money and u go somewhere else!" So f*in rude i swear! I couldn't go nowhere else bc i was running on a time limit and plus i had scheduled this a day before .. Just NO !
Cathy C.nothing it was easy to make the reservation and pick up the truck the lady that helped me in the hardware store was very nice and prompt
donald Q.The person assistant was good person but it challenging to manage the front desk with hardware customers and to help uhaul customers.. this delayed my schedule and caused me extra money with the movers
DASPHINE S.The girl that helped us was so nice and sweet
Sonia Z.I checked in online and when I arrived the truck was at the location, ready and clean to go, I had no issues and the guy was very nice and informative.
Sonia P.While UHaul is a very reputable organization, their independent authorized dealer, Golfcrest True Value Hardware, 5206 Telephone Rd., Houston, Texas 77087 is horrible at customer service. I did everything subscribed for a customer from reserving the truck to confirming on line. When I arrived, I still had to go through the check-in process and the owner was very rude. When I told him that I had confirmed check-in online that I wouldn't have to be in the store long, he said, "If you don't want to wait, you can go somewhere else". How rude. If I could have waited another day, I would have gone somewhere else. I will never patronize that location again.
Rita H.The only issue was that the previous user did not sweep the truck before returning. Other than that, the service was good and the people were nice.
Ivory J.very good service
ROBERTO S.I was charged for the dolly that I did not use. The dealer claimed that the tag was cut or broke. They admitted dolly was still standing. If the tag and integral strap were cut, that dolly would fall over.
John W.Make sure the cab does not smell if cigarettes/smoking and that no roaches are crawling around in the back cargo.
Timeko T.Keep up the good work
anthony R.OVER CHARGE - Rented car trailer for one day and returned same day $49. Gulfcrest submitted to Uhual 7 days rental for an additional $300.. When I received my credit card statement, I called Gulfcrest, they said it was a mistake and would correct it, they did not, I kept calling for 45 days but they did nothing. I finally contacted Uhaul corporate, they corrected my billing and credited my credit card. Go to an honest dealer.
lawrence M.The manager at this location was very rude and unfriendly, never again would I go to this location.
lakeshia S.See above
Eric P.Check overhead door to make it works. I had to use a second vehicle and waste twice the gas to carry small items so they wouldn't fall out the back.
Ernest M.be more organized..
Julian A.They didn't have the truck we ordered so we had to take a bigger truck, we had just flown into Houston to pick up the truck, load it and then drive to Bountiful Ut. I didn't have time to argue . this cost me an extra $300.00 plus additional fuel over the 1400 mile trip. this should not be a U-Haul location
NORMAN S.all ok
Arnell C.I would not ever use U-Haul again. This back to back timing gives no room for delays this incredible $100+ charge all of it this U-Haul experience was crap never again
Isaiah G.They need to remind the customer not to leave their vehicle inside the parking lot. I left my car in the parking when I returned the Uhaul back to pick up my car i found the gate clossed and I couldn't get out my car. I have to call a taxi. I was so mad I have to call out from work. Was my bad experience ever.
geoffery O.Was not my ideal pick-up location
Dan G.Nothing. Very friendly and polite people.
gloria G.Excellent job!
BRENDA G.Service with a smile every time
SAMUEL F.I ended up paying 200 .. it was super expensive . Web site says 60 usd
christian T.The parking lot where they keep the U-Haul trucks and open trailer it's on the hill full of big rocks it's hard to get you a vehicle up the hill and connect your the trailer to your truck
junius P.