I have rented from U-Haul, Penske and others many times in my 67 years of life and I must say this was the worst experience yet. Mike the manager/employee or whatever he is had no clue in what he was doing and didn't understand the billing procedure for U-Haul. My bill which originally started at $65 when we called to reserve the 20 ft truck, quickly climbed to $171 after Mike added all the said fees, charges, etc. The funny thing is they had a sign out front that stated $19.99 for all local moves, which ours was. My question is....why didn't Mike offer us this deal? Mike was not very good at explaining fees and seemed to just want to blame U-Haul for extra fees and would not work with us to help lower our rental amount. When I asked him about military discounts he said there were none. I spent nearly 30 years serving my country and have always received discounts for rental moving equipment. Mike should not be working with the public as he was not helpful at all. When I looked at my credit card charges after I turned the truck back in after a 24 hr rental...I noticed Mike had billed me for (2) days at $171 each and then topped it off with an extra $142 charge for who knows what. I had to spend the next hour on the phone with U-Haul trying to get this problem rectified. The representative at Haul was very helpful and after a couple of days my credit card bill was correct...at least I think so. When I told Mike what had happened...he seriously could have cared less. Wasn't his problem....told me to call U-Haul. I would seriously think about not letting Mike work with the public anymore. He gives U-Haul a bad name to say the least.
kayla e
Customer Reviews for Golf Cart Mikes Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful
PAUL TGreat place for rental.
Vilaivanh SEverything pertaining to the rental was great.
BRIAN MEducate the customer rep. After we twice told him the location we were planning on dropping off, he somehow wrote the wrong city. We called him and asked him to change it, but he said if it was a one-way (it was) we could drop it off anywhere. After we dropped off at our planned location we were charged for "wrongdropoff" $19. Is this a scam you are running?
Debra WExcellent service!! Thank you
SHAWN II was unable to access the parking lot for my return and Uhaul representatives were unhelpful. Someone had to come out on their day off to help me get in and they only did so because they saw me on the security camera.
Alex SWhen someone tells you your equipment is leaking maybe you should listen to them and fix the issue instead of dismissing them and not calling them back.
Frank PExperience was great and super easy. Mike was really personable and helpful.
Taylor EThe fella who assisted with my truck return was exceptionally friendly and helpful!!
Steven SHaving to take all the photos of the vehicle is a pain, and Mike has to do it anyway, so seems redundant
Clive DThe truck was well maintained, but the in-person customer service was unacceptable. I would never rent from this facility again. I rented another U-Haul vehicle from Compass Storage in Ponte Vedra, FL the next day and received exceptional customer service. U-Haul may want to review their relationship with Golf Cart Mike’s Rentals.
William BIt was in a convenient location. Same comments as before. Alottment.
Eric REasy easy! Great vehicle! Thanks for your help!
Rachel OMike is excellent!
William M3 bad tires and no working taillights on trailer but told trailer was excellent !!!!
ROBERT BGreat location and helpful personnel. Gave great instruction and completed my rental in great detail
William KWas charged insurance u didn't ask for and a cleaning charge with no photo available for proof.
dennis wThere is something wrong with the gas tank on the truck that was rented to me. Every single gas pump in every possible depth or angle would not allow the gas pump to operate normally and would trigger the pump’s auto shut off. This was EXTREMELY inconvenient for the long trip as every fill up would take 30 minutes.
Robert FMike was very accommodating in allowing me to pick up my trailer a bit early. Great rental experience.
Paul RUnsurpassed customer service. Well laid out parking area - easy in/ easy out. Never been easier. Awesome location. Well maintained equipment.
Skip OPersonnel unhooked the car from the dolly and assisted in guiding it off. They then unhooked the dolly completely for us. They had also offered to stay over a little past closing if needed to allow us to drop the dolly since we were coming from a 2 day trip. I highly recommend this location.
David HOff hours drop off on holiday. Quick and simple
ROBERT SClosed. There was no personnel to be helpful. No sign from main entrance on where 24 hour drop off was. Drove around the property and finally found it; limited parking for drop off.
Thomas BIf I (or anyone I know) need to rent a U-Haul, I will MOST DEFINITELY recommend Mike at Mike's Golf Carts. He was VERY easy to work with, the truck was in great condition and he met me outside when I returned (which was appreciated because I had spent a few hours hauling furniture!). GREAT customer service !!! Thank you Mike!
Steve HGreat
Cynthia FFirst, I reserved the truck online on 4/16 for a 4/23 rental. Received many confirmations of such at same location. On my way to rental I called and found out that this confirmed location does not even inventory 10ft trucks!! Had to call U-Haul and travel further to another place. It took 30 minutes to pick up my vehicle because the person did not know how to check out and had to call someone else. This caused me a 2 hr delay in meeting movers which caused me an additional financial strain. My mileage was underestimated despite giving address to address. When I returned the truck there was no notification that I went over mileage or that the gas was 1 line under what was dispatched . I found out when my card was charged. In addition, U-Haul charged me for an entire additional day because I returned the vehicle at 945 am instead of 9am. I did not leave the Uhaul until 945 on dispatch day so why was 9 am listed as my rental start time. Because of this experience I will never use U-Haul again and I will certainly share this experience with as many people as possible.
Jeannie N