Customer Reviews for Goldie Locks Self Storage
(U-Haul Neighborhood Dealer)

318 reviews

359 Lebanon Ave   Colchester, CT 06415

(860) 537-2770

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(860) 537-2770

359 Lebanon Ave
Colchester, CT 06415

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Linda was very help early in the morning

Chris Hancock 
Rating:
5.0

I was given a drop off location of Marvin's Auto in Colchester and when I arrived they came out and told me they didn't have room for the truck so I need to go to Goldie Locks storage. This was extremely inconvenient and poor planning by them or U-Haul. When I dropped off at Goldie Locks the staff had no clue I was coming. Originally he said I can't park there. I explained. Once the gentleman understood my situation he was helpful and did understand. But this was the last thing I was hoping for when I had driven a 26 foot truck across the country. U-Haul should guarantee a spot for drop off where they tell you to do it.

Matt Lamont 
Rating:
5.0

Customer did not leave a comment.

Brandi Pillarella 
Rating:
1.0

Was instructed to drop off vehicle to a certain location and there was one gentleman working there .. who had no clue why I was there and called someone else who said I could leave it. I got no paperwork and he did not come out and look at the truck. I took pictures to make sure there was no issue later and he said it was okay to leave it. I got no follow up email to say it was all set and only this survey .

Marcia cortez 
Rating:
3.0

I just dropped off the truck at night and it was closed.

EDWARD DEMUZZIO 
Rating:
5.0

Customer did not leave a comment.

Billie McCarthy 
Rating:
5.0

Customer did not leave a comment.

Stephen Lima 
Rating:
4.0

The gentleman who helped me out was fantastic. I also like the text messaging ability to check out ahead of time. The difference between 4 stars and 5 stars was the vehicle I had reserved was not available so I had to take a bigger vehicle. I was thankful that I was not charged more, and also thankful I was able to back it into the narrow driveway where I had to pick up the item the truck was rented for.

anthony reihl 
Rating:
5.0

Customer did not leave a comment.

JAYTODD SCHUDER 
Rating:
4.0

A little hard to find.

Rose Barlow 
Rating:
5.0

Employee was very friendly and asked about the rental vehicle, larger box truck. The employee had knowledge of the differences between the years of vehicles.

jeffrey brown 
Rating:
5.0

The online process is very inefficient. My instructions were to show up the day of my appointment and check in on my phone, however once there, I was required to take pictures of my license and offer alternate forms of verification which could and should have been done the day or morning before. These are things, had I known sooner, I could have had ready to go and thus made things go faster and smoother when I arrived to pick up the truck. I was delayed about 25 minutes because of this. This was an issue with the Uhaul site/process however and had nothing to do with Goldi Locks as they were great and very helpful at this location.

Jonathan P Lariv Lariviere 
Rating:
3.0

If the drop off location is changed to 15 miles from the selected drop off then the customer should not be charged those extra miles. We had to pay for extra mileage upon dropping off even though we had no choice in drop off location. The staff was very nice, but its an unfair charge to the customer.

Katie Szymczak 
Rating:
5.0

Customer did not leave a comment.

Iolanda Bastiani 
Rating:
5.0

Knowledgeable staff

Kevin Belknap 
Rating:
5.0

Customer did not leave a comment.

Bunny Garner 
Rating:
5.0

Customer did not leave a comment.

Peter Chesnes 
Rating:
5.0

I was running late due to heavy traffic returning the truck. The gentleman in the head office only cared about my safety. He was friendly and polite, and made my UHaul experience worthwhile. I would recommend Goldilocks Self Storage-UHaul to anyone. Everything was excellent and made my rental experience a breeze. Thank you! (No improvement needed!)

MICHAEL OBRIEN 
Rating:
5.0

Customer did not leave a comment.

Katharine Duncan 
Rating:
5.0

Friendly and helpful

gary bedner 
Rating:
5.0

Very happy with this experience and flexibility of the staff to accommodate our needs.

Jennifer hughes 
Rating:
5.0

Customer did not leave a comment.

Leilani Kalama 
Rating:
5.0

Customer did not leave a comment.

Victor Dasilva 
Rating:
5.0

Mileage charge was outrageous! Would question the odometer accuracy. Lady in the office was great!

Justin Smith 
Rating:
5.0

Customer did not leave a comment.

LEILANI L KALAMA 
Rating:
4.0

Customer did not leave a comment.

Brian Fenstermaker 
Rating:
5.0

Easy to deal with and very efficient.

jim pavelka 
Rating:
5.0

Customer did not leave a comment.

Holly Dean 
Rating:
5.0

Customer did not leave a comment.

Melissa Hughes 
Rating:
5.0

The rental process was easy and Linda was very friendly and awesome to work with. Very knowledgeable and a great experience renting from Goldie Locks Self Storage. We will definitely be renting from here in the future.

BRIAN O'LEARY 
Rating:
5.0

Customer did not leave a comment.

Michael Krajewski 
Rating:
5.0

Excellent customer service and clean vehicle.

Dana Hyatt 
Rating:
3.0

Customer did not leave a comment.

George Crowley 
Rating:
5.0

Customer did not leave a comment.

Katie Marrotte 
Rating:
3.0

Customer did not leave a comment.

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

Jeff Kubas 
Rating:
5.0

Customer did not leave a comment.

Robin Green 
Rating:
4.0

Make sure the bed of the truck doesnt have broken glass.

Ben Brann 
Rating:
4.0

Truck was clean but the side mirrors were not secured, and would move out of position while driving. Definitely a hazard. Staff was very friendly and helpful throughout. Especially on short notice with small window to complete move.

Wesley Long 
Rating:
5.0

Awesome guys, no complaints.

Tyler Levesque 
Rating:
5.0

All was great no problems people were excellent to work with

Robert Tebecio 
Rating:
5.0

Customer did not leave a comment.

Al Voisine 
Rating:
5.0

Customer did not leave a comment.

Beth Simmons 
Rating:
5.0

Customer did not leave a comment.

Peter Chesnes 
Rating:
3.0

did not have enough moving pads for us. truck was a gas hog.

Joseph Holt 
Rating:
5.0

All's good.

Peter Babin 
Rating:
5.0

Customer did not leave a comment.

Nelson Petrone 
Rating:
5.0

Customer did not leave a comment.

Kenneth Rauccio 
Rating:
1.0

The truck was filthy with drink stain everywhere, very dirty especially during covid times should be sanitized was very disgusting. I wanted a truck with drop off location to the new place which was 12-18 mile cheaper and closer and wasnt able to accommodate me cause they said I would need a different truck when they had like 5. And also very unsafe truck; the driver side door wouldn’t close stood open whole ride. I noticed after i packed truck light said door open. Had no other choice but to drive it slowly.

Marisol Perez-Otero 
Rating:
5.0

Customer did not leave a comment.

Gabriella Bracaglia 
Rating:
5.0

Quick and friendly

CHERYL PUMPHREY 
Rating:
5.0

Customer did not leave a comment.

Claude Foley 
Rating:
5.0

Customer did not leave a comment.

Richard Chenail 
Rating:
5.0

Customer did not leave a comment.

Thomas Engel 
Rating:
5.0

Customer did not leave a comment.

Matthew Greer 
Rating:
3.0

The location was fine, the manager was very nice. BUT I had already been to Windsor CT to pick up my original UHaul that did not actually exist. Had to drive over an hour to pick up this one. After I left this location, the U haul fell off my hitch about 5 miles down the road (on a back road with almost no cell service). Luckily a Good Samaritan stopped and reattached. I then stopped at the u haul dealership in Colombia who informed me that they chains were also attached incorrectly.

Jennifer Scanlon 
Rating:
5.0

Customer did not leave a comment.

Susan Baier 
Rating:
5.0

Customer did not leave a comment.

Michael Passow 
Rating:
2.0

They weren't open when I went to pick up the truck. Had to call and wait for someone to show up. Then they started calling me around 12:30 to find out when I'd be back. Technically had the truck rented until 1:00.

Jeffrey Gran 
Rating:
5.0

Clean windshield (interior). The rental experience was great. The truck was clean, handled well and was mechanically perfect. It drove better than my vehicles. I will recommend to friends. Affordable too!

Lawrence Coppa 
Rating:
3.0

Linda, was extremely friendly, courteous, and knowledgeable. The office was a bit too cluttered.

Beth Bernadel 
Rating:
5.0

Customer did not leave a comment.

Jamie Fishfuhrmann 
Rating:
5.0

Customer did not leave a comment.

Ryan Reardon 
Rating:
3.0

Customer did not leave a comment.

Brendan Lewis 
Rating:
5.0

Customer did not leave a comment.

Barbara Cassin 
Rating:
5.0

Customer did not leave a comment.

Victor da Silva 
Rating:
3.0

Customer did not leave a comment.

Dennis Fancher 
Rating:
4.0

I would recommend a further inspection on equipment. My appliance dolly was missing a belt on the rollers

Christopher Rarogiewicz 
Rating:
3.0

Operator at station made crack that well they will let anyone rent these things. when I asked if there was anything i needed to know about this truck. also received the vehicle with just over 1/4 tank

Marie Hamburg 
Rating:
4.0

The leocation was 45 min drive from my house and changed at last minute- the facility itself I had no problem with

Thomas Cherry 
Rating:
5.0

The fastest I have ever gotten in and out of a uha rental spot. Very organized and efficient. I would definitely rent from this spot again!!!!

Kathleen Hartwell 
Rating:
3.0

The application process was quick and effortless. The only negative thing I have to say is pay attention to the mileage BEFORE you leave the lot. What was printed on my paper work and what the odometer said were 2 completely different things. I did not pay attention because I was in a rush I got charged for 50+ miles when I only drove 25....I couldn't contest it because I did not notice until the day I returned it.

Justin Larrabee 
Rating:
5.0

Nothing. Goldilocks is great in every way & the truck got great gas mileage. Thank you.

DEBORAH CHAMPAGNE 
Rating:
5.0

Very friendly and excellent service.

LAUREN BARIBAULT 
Rating:
4.0

Truck was sound and good running. Had to sweep out the dirt and broken glass out of the back on the 15' truck before loading furniture.

Alan Arsenault 
Rating:
5.0

Customer did not leave a comment.

Gary Peterson 
Rating:
5.0

Excellent help and service

Clifford Thompson 
Rating:
5.0

Very friendly and helpful

John Murray 
Rating:
4.0

Have someone in the office during working hours.

William Lytle 
Rating:
5.0

Customer did not leave a comment.

Daniel Jutila 
Rating:
5.0

Customer did not leave a comment.

Morgan Sutton 
Rating:
4.0

Truck was automatically in TOW mode. That was not discussed, and the truck rode rough. Perhaps a sign or note in the truck to take it off TOW for better handling would be helpful. I am a woman using the truck for purchase pickup,.and I am.not a frequent truck driver.

Mary Ciezynski 
Rating:
5.0

Customer did not leave a comment.

Chelsealynn Adams 
Rating:
5.0

Customer did not leave a comment.

Diane Diggs 
Rating:
3.0

Very little indication as to where to leave the truck.

MICHAEL MONTANARI 
Rating:
5.0

All went well with truck and staff who assisted me Thank you

Robert Tebecio 
Rating:
4.0

Have pads available.

William Bruneau 
Rating:
5.0

Customer did not leave a comment.

Cathy Guadheni 
Rating:
4.0

Make sure the quotes after honored, as stated. I was overcharged, AND didn't receive my furniture pads. However, Linda was such a beautiful soul.

Jamila K Lee 
Rating:
5.0

The truck was clean to an extent. I think it would benefit customers in this Covid time in life to do more cleaning where the people are and maybe tag the truck somehow that it has been thoroughly cleaned for folks peace of mind. On the tag it could say what was done in the cleaning process.

Colleen Hajdasz 
Rating:
5.0

Customer did not leave a comment.

Marilyn Sexton-Jones 
Rating:
3.0

they should let uhaul know they do not participate in the free month of storage offer!

BROOKE MACRI 
Rating:
3.0

I should not have been charged for 2 days....picked up at 4:30 pm on Saturday. Returned at 5:30 pm on Sunday. Was not told that I would be charged for a second day if I returned it after hours, Was just told to use the drop box if I returned it after hours. Feel free to credit my card or lose a customer. Your choice U-Haul!!! Steve Archibald

Steven Archibald 
Rating:
5.0

You could have swept out the bed of the truck- it had a lot of sand in it.

Maureen Pierson 
Rating:
4.0

Customer did not leave a comment.

Martha Czarnecki 
Rating:
5.0

Customer did not leave a comment.

HOLLY DEAN 
Rating:
3.0

Even though I had reserved well in advance and did the check-in . I still waited for well over 20 mins No paperwork had been generated They kept asking me all the same info that was already provided I did not have this problem at Marvin's in Colchester and would have gone back if they had 10 ft. Box trucks.

stephen heckathorn 
Rating:
5.0

Customer did not leave a comment.

Russell Pouliot 
Rating:
4.0

The contact-less option was a bit clunky, for instance we were instructed to go to the location first and then send our information for me to be approved. This step could have been done before going to the location so we would not have to wait. The person we dealt with was exceptionally helpful though, which made the experience much better.

Sean Reed 
Rating:
4.0

The lady in charge called me to help make sure I understood where to leave the truck and drop the key. She was very nice and friendly.

Amanda Hopkins 
No reviews have been submitted for this location.

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