Friendly and helpful
gary B.
Customer Reviews for Goldie Locks Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very happy with this experience and flexibility of the staff to accommodate our needs.
Jennifer H.Mileage charge was outrageous! Would question the odometer accuracy. Lady in the office was great!
Justin S.Easy to deal with and very efficient.
jim P.The rental process was easy and Linda was very friendly and awesome to work with. Very knowledgeable and a great experience renting from Goldie Locks Self Storage. We will definitely be renting from here in the future.
BRIAN O.Excellent customer service and clean vehicle.
Dana H.Make sure the bed of the truck doesnt have broken glass.
Ben B.Truck was clean but the side mirrors were not secured, and would move out of position while driving. Definitely a hazard. Staff was very friendly and helpful throughout. Especially on short notice with small window to complete move.
Wesley L.Awesome guys, no complaints.
Tyler L.All was great no problems people were excellent to work with
Robert T.did not have enough moving pads for us. truck was a gas hog.
Joseph H.All's good.
Peter B.The truck was filthy with drink stain everywhere, very dirty especially during covid times should be sanitized was very disgusting. I wanted a truck with drop off location to the new place which was 12-18 mile cheaper and closer and wasnt able to accommodate me cause they said I would need a different truck when they had like 5. And also very unsafe truck; the driver side door wouldn't close stood open whole ride. I noticed after i packed truck light said door open. Had no other choice but to drive it slowly.
Marisol P.Quick and friendly
CHERYL P.The location was fine, the manager was very nice. BUT I had already been to Windsor CT to pick up my original UHaul that did not actually exist. Had to drive over an hour to pick up this one. After I left this location, the U haul fell off my hitch about 5 miles down the road (on a back road with almost no cell service). Luckily a Good Samaritan stopped and reattached. I then stopped at the u haul dealership in Colombia who informed me that they chains were also attached incorrectly.
Jennifer S.They weren't open when I went to pick up the truck. Had to call and wait for someone to show up. Then they started calling me around 12:30 to find out when I'd be back. Technically had the truck rented until 1:00.
Jeffrey G.Clean windshield (interior). The rental experience was great. The truck was clean, handled well and was mechanically perfect. It drove better than my vehicles. I will recommend to friends. Affordable too!
Lawrence C.Linda, was extremely friendly, courteous, and knowledgeable. The office was a bit too cluttered.
Beth B.I would recommend a further inspection on equipment. My appliance dolly was missing a belt on the rollers
Christopher R.Operator at station made crack that well they will let anyone rent these things. when I asked if there was anything i needed to know about this truck. also received the vehicle with just over 1/4 tank
Marie H.The leocation was 45 min drive from my house and changed at last minute- the facility itself I had no problem with
Thomas C.The fastest I have ever gotten in and out of a uha rental spot. Very organized and efficient. I would definitely rent from this spot again!!!!
Kathleen H.The application process was quick and effortless. The only negative thing I have to say is pay attention to the mileage BEFORE you leave the lot. What was printed on my paper work and what the odometer said were 2 completely different things. I did not pay attention because I was in a rush I got charged for 50+ miles when I only drove 25....I couldn't contest it because I did not notice until the day I returned it.
Justin L.Nothing. Goldilocks is great in every way & the truck got great gas mileage. Gracias.
DEBORAH C.Very friendly and excellent service.
LAUREN B.Truck was sound and good running. Had to sweep out the dirt and broken glass out of the back on the 15' truck before loading furniture.
Alan A.Excellent help and service
Clifford T.Very friendly and helpful
John M.Have someone in the office during working hours.
William L.Truck was automatically in TOW mode. That was not discussed, and the truck rode rough. Perhaps a sign or note in the truck to take it off TOW for better handling would be helpful. I am a woman using the truck for purchase pickup,.and I am.not a frequent truck driver.
Mary C.Very little indication as to where to leave the truck.
MICHAEL M.All went well with truck and staff who assisted me Thank you
Robert T.Have pads available.
William B.Make sure the quotes after honored, as stated. I was overcharged, AND didn't receive my furniture pads. However, Linda was such a beautiful soul.
Jamila K L.The truck was clean to an extent. I think it would benefit customers in this Covid time in life to do more cleaning where the people are and maybe tag the truck somehow that it has been thoroughly cleaned for folks peace of mind. On the tag it could say what was done in the cleaning process.
Colleen H.they should let uhaul know they do not participate in the free month of storage offer!
BROOKE M.I should not have been charged for 2 days....picked up at 4:30 pm on Saturday. Returned at 5:30 pm on Sunday. Was not told that I would be charged for a second day if I returned it after hours, Was just told to use the drop box if I returned it after hours. Feel free to credit my card or lose a customer. Your choice U-Haul!!! Steve Archibald
Steven A.You could have swept out the bed of the truck- it had a lot of sand in it.
Maureen P.Even though I had reserved well in advance and did the check-in . I still waited for well over 20 mins No paperwork had been generated They kept asking me all the same info that was already provided I did not have this problem at Marvin's in Colchester and would have gone back if they had 10 ft. Box trucks.
stephen H.The contact-less option was a bit clunky, for instance we were instructed to go to the location first and then send our information for me to be approved. This step could have been done before going to the location so we would not have to wait. The person we dealt with was exceptionally helpful though, which made the experience much better.
Sean R.The lady in charge called me to help make sure I understood where to leave the truck and drop the key. She was very nice and friendly.
Amanda H.What is an after hour service fee? The truck was returned ahead of schedule with more gas and you charge an after hours service fee of $20! No more Uhaul for me!
Gary B.good communication and service - no surprise...
Zheng L.Very professional, friendly, and great service. Rodney and Jeremy made it easy and uncomplicated. ¡Gracias!
kevin C.Everything went very smoothly.
John B.Paid twice as much as last year agent told me they are trying to recoup money from covid19. Agent did mot seem to know much info when askef.was on phone more then talking to me.did not inspect truck with me.did not tell me there was a mileage limit till after I signed. Only used 3 days and less mileage but when asked for money off they said they don't do that and also no veterans discount. I will not use or recommend u haul to anyone.
John C.Easy to work with at the dealer. The web should give you a multi day rental option.
Stephen G.I was very happy that the facility and staff followed COVID-19 safety guidelines (masks, social distancing) when I checked in and returned the rental truck. The vehicle was very clean.
Kristen F.The computers were down when I picked up the truck as well as dropping it off but the lady at the office did everything possible to make the transaction as smooth as possible and not hold me up. Very kind woman.
Irma I.Ninguno
Daniel F.Convenient location. The young man who signed me in was very helpful.
Tiffany N.She was very welcoming and friendly, answered any questions I had. Made sure I had everything I needed and sent me off with a smile amidst the ongoing pandemic. The only issue I have is that I rented a truck from Maine to CT (the original rental spot was my drop-off spot going back to Maine, and vice versa). Had 15' truck from Maine and now 10' going back home. Same exact locations and cost 3Ã- as much to go back to Maine from CT, quite literally. THAT is my only complaint. Everything else was great!!
Jennifer J.If a customer returns a rental one day early on a 2 day reservation, with appropriate advance warning, a full refund should be allowed for the day not used. I was told it could not be done.. Also no real measures being observed to prevent the spread of Coronavirus. No social distancing, no purel. 0.
Kathy M.