Your app is horrible.
TYLER J
Customer Reviews for Gokey Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $165 more for wrong drop off which was not my fault, U Haul website did not alert me that the location was wrong while i was following the drop off steps
abdul rMaybe not location.. sorry, think the electric towers added to our location being found at pick up & drop off? Idk. Added about 40 min extra on each time. Needed to contact customer each time & hold time. Was stressful w deadlines to " easy pick up ".
Christine HU-Haul has always been a great help whenever I need to rene a cargo van or pickup for my work ! Never any surprises.
Lawrence BPassenger side front light was out. I indicated on the app when returning. Better lit parking lot to return after hours.
GRANT CThank you
Marsha MExcellent Customer Service!!
DUANE FI was under the impression the fuel tank would be full. UHaul even charges for returned equipment that does not have a full tank of fuel. My rental was under 1/2 full, but the check-in gradations don't allow me lower than 1/2 unless I go to the next gradation (3/8?)--the fuel needle was between the two, so I stuck with what the agent put on the paperwork. Then I had to guess as to whether I needed to add fuel for a trip from Perrysburg, OH to Brooklyn, OH without knowing the capacity of the fuel tank nor the vehicle's actual mpg for my situation. I ended up turning in the vehicle with something like 7/8 of a tank, which bothers me to this day--the money I thought I'd save by renting from UHaul was offset by the money I left in the gas tank. The vehicle itself was in very good condition.
Douglas KFriendly and competent staff
Carl SVery helpful and courteous!
Christopher MAlways a pleasurable experience renting from Gokey Rentals.
BRADLEY BGreat ! Thanks.
Matthew CThe vehicle was very old, the steering was very shaky, hard to control, and the ride was very bumpy. The vehicle seemed to need servicing. The headlights were extremely dim, including the high beams, so it was difficult to see at night. The vehicle needs to be retired or repaired to be in good working condition.
JONATHAN NI have used this location for years. They are professional and friendly. I have recommended this location many times.
Charles AEverything went great! Staff was friendly and helpful, and the equipment worked perfectly! Thanks!
BOB SQuick and easy rental! Would highly recommend and use again in the future.
Dawn WA great an fast service! I like services like this!
Hector HI don’t know what would be an improvement. I have rented many times from Go-Key and it has always been a good experience. The professionalism shows (pleasant and efficient)
Daniel HKeep using Gokey, Jeff is so pleasant and always so very helpful, been using him since 2017
CLOYD MEverything was top notch! The service was great! Everything was explained well to me and I couldn’t have asked for a better experience. Great job! I recommend to anyone needing rental needs.
DAVID LThe Gentleman that runs this location is very helpful and clearly very detail oriented. I will only trade at this location
Charles MIt's a little hard to do the online truck pick up because of the service but other than no complaints. I really appreciate the guy at this location for being understanding and calm after my husband was going off on him when he was correct. That kind of customer service is hard to find. He's great!!!
Jacob LThe truck smelled like an ashtray and weed.
Clark ANothing I can think of at this time.
Todd LGentleman that assisted us was extremely kind and helpful. Thank you!
Todd VI had recommended a location closer to home and had to travel approximately 25 miles out of the way round trip. As a result I paid roughly $25 in just mileage to get the truck
Theresa TUpon arrival for a 24/7 drop-off, my cell wasn't able to verify my location. There should be a guest Wifi available for any internet connections.
KENNETH GGoKey has been doing this for over 30 years and it shows. Very professional and competent. Would highly recommend.
Francis GVery good experience. No items of improvement noted. Thank you.
Alan B9 ft van was full of bugs and blower only worked on high! Online checkin took an hour and the return took 30 minutes. Not a happy customer
REBECCA HCould not have been easier!
John GGreat Place to rent from. We had multiple customers at the same time and moved through quickly.
LEROY SWhen picking up my truck it was super slow and the connection was spotty at the site. Got there 15 mins early and luckily I did because it takes a second for everything to load
Shawn CDecent place, just a drop off so no thoughts to the positive or negative.
Rodney BI did not purchase anything from you all, if I see anything on my credit card I will report your company to the better business bureau. This is a second time that you guys sent me something that I so-called purchase and I did not.
MARK SGentleman that checked me in was extremely friendly…. We don’t rent very often at all…. But without a doubt we won’t hesitate to use Uhaul if e er needed in the future THANK YOU
Dan RThe only problem I had, the employee gave me the wrong keys for the truck. So the mileage and fuel levels were completely wrong. Made checking in the truck after hours very difficult.
Stephen GThe person at the office was very efficient and helpful. Excellent truck.
DOUGLAS BExcellent service
RANDALL LThe online process for after hours pick up was EXTREMELY difficult. Please consider streamlining it if possible so as to minimize the pain at pick up as well as drop off time !! I had also rented movers through the u-Haul website, please try adding more ethical responsibility on the movers shoulders so that they treat the customer's cargo with responsibility and own up to any damages that are caused by their mistakes. My house was severely damaged by the movers, I filed a complaint but there has been no response till date. If there is any ethical responsibility that you can exert on those guys, kindly do so.
Kshitish C