Comentarios de los clientes para Go Key Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Go Key Rentals

Clasificación general:

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mark S.
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charged me for gas even thought I put gas in truck after using. I called them and they were not accomodating

MATTHEW K.
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El cliente no dejó un comentario.

Stephen T.
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El cliente no dejó un comentario.

Mark B.
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At pick up, we were told we had 50 miles. At drop off, the owner said we were only allowed 45 miles and charged us an overage fee. He wasn't very welcoming or willing to work with us. Mileage requirements are not realistic when we have to pick up the uhaul, drive it to the move out site, then drive it to the move in site, then get gas, and then drive it back to a uhaul location. Mileage should only be counted from move out site to move in site, in my opinion.

Joe U.
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El cliente no dejó un comentario.

CHRISTOPHER R. B.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Anne B.
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We dropped off our truck and tried to follow the directions on the website. We were unable to make the location part of the online return info work. It would not find the location. Also the location is really dark and hard to see. I'd encourage the location to improve the lighting and have some signage about how to return vehicles. I left key In the drop slot and truck In lot and hope all is good. It was frustrating since this was my first time renting and dropping off.

Ashley M. G.
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The guy who helped me was super nice

Susan R.
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Pick up was easy and very thorough

Geoffrey L.
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El cliente no dejó un comentario.

DAVID S. S.
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The advertising of 1999 rental is false leading. I will not be very likely to rent a u-haul for the day again. It would of been cheaper to go to enterprise and rent a pick up truck and we could of accomplished the same thing.

Eileen D.
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Great service and equipment as usual.

Dilip P.
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Drop off the truck at night

Johnathan F.
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Great variety

Steven W.
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They contacted me in advance. They were flexible with the change I had made last minute. Very helpful and kind without delay, excellent!

Angel T.
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Transactions was easy the gentleman came out and hooked it up for me when I returned he did the same. Will definitely do business with this location again.

Lori L.
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El cliente no dejó un comentario.

Matt T.
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El cliente no dejó un comentario.

Scott D.
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Jeff does a great job. I rent here about 6 times over last couple years will go no wheee else

Timothy F.
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I was annoyed when I returned at 2 PM to find it closed. They were lucky I had my reading glasses in order to do the self check in on my phone

nancy J.
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El cliente no dejó un comentario.

Wayne L. H.
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El cliente no dejó un comentario.

GEORGE D. T.
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Great service!

ARNIS A.
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Excellent instructions on how to return the truck when no one there to receive it during normal working hours.

James a. L.
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El cliente no dejó un comentario.

Aloma B. R.
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El cliente no dejó un comentario.

JOHN P.
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Nothing! It was fast and easy, and they even let me pick up the trailer about 5 hours early! Very VERY convenient!

Sharon H.
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El cliente no dejó un comentario.

Gina J.
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El cliente no dejó un comentario.

Justin E. D.
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El cliente no dejó un comentario.

ELIZABETH F.
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El cliente no dejó un comentario.

Kayla H.
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El cliente no dejó un comentario.

SUSAN F.
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Like night and day to the Hobart office. Excellent service.

ERICKA S.
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The towing trading lights did not work properly. They would not indicate braking, turn signals nor hazards. My son had to follow me the entire move for safety concerns. Other than that, everything was great. He explained how to use everything and helped me load my vehicle. We just didn't notice the light problem. Something to double check on all rentals before departing.

THOMAS A. M.
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El cliente no dejó un comentario.

Douglas C. M.
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El cliente no dejó un comentario.

Keith P.
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Very professional...

Chris O.
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El cliente no dejó un comentario.

Bryan K.
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El cliente no dejó un comentario.

Matthew W.
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To do the self drop off same day was not possible with the app or online no WiFi at the location! I want the money back they owe me

GENEVIEVE F. T.
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El cliente no dejó un comentario.

Torrey J.
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I requested and paid for a dolly for my move and I did not receive it. The mobile checkin process was very long and complicated. It would have been faster to go inside to the front desk, but for health reasons I chose the mobile route which was not pleasant.

Douglas K.
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El cliente no dejó un comentario.

RONALD D.
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El cliente no dejó un comentario.

NICHOLAS O.
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El cliente no dejó un comentario.

Cheryl H.
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El cliente no dejó un comentario.

STEVE T. P.
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El cliente no dejó un comentario.

Gary R.
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Have the owner be up to date on how the mobile app works so he can. Enter assist you when you call his number.

MARK R. G.
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The whole experience was simple and easy.

Robert R. P.
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Nothing really

Thomas J. M.
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Very kind and knowledgeable.

JODEE L. T.
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El cliente no dejó un comentario.

Katherine H.
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N/A

Thomas E.
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El cliente no dejó un comentario.

Kenneth E.
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No contact face to face due to Covid-19. But, everything was handled on the smartphone through the U-haul web site. Could contact the business owner by phone for help. Everything was ready when we arrived to pick up. Truck was very clean.

Timothy P. P.
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El cliente no dejó un comentario.

JOHN E. M.
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El cliente no dejó un comentario.

Tricia L. F.
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The service was excellent. Will definitely rent from this facility again!

BRIAN L. W.
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El cliente no dejó un comentario.

Marko G.
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El cliente no dejó un comentario.

Raymond S.
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El cliente no dejó un comentario.

KAREN E. S.
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Always appreciate the great service at Go-Key!

david S.
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El cliente no dejó un comentario.

Betty L. D.
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El cliente no dejó un comentario.

GARY R. S.
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The inside of the trailer could have been cleaner. Overall the trailer was in good shape.

jamil A.
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Parking icy difficult to locate boxes and no parking

Sean D. L.
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The pickup was great. Excellent customer service and explanation of how to hook up the transport!!

Robyn P.
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El cliente no dejó un comentario.

DAVID M. M.
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El cliente no dejó un comentario.

TIMOTHY E. F.
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The return app did not work for me. The app wanted my location of the phone, it was turned on, however was not being recognized.

Judith A. P.
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El cliente no dejó un comentario.

Richard S. D.
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El cliente no dejó un comentario.

April L. S.
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El cliente no dejó un comentario.

Armando R.
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Condensed water inside of the cabine, water on windshield (inside) could not be removed using the Defrost)

Victor M.
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Nothing

Sameer A.
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exlellent

Maya A.
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El cliente no dejó un comentario.

Edwin W.
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Very good & friendly service.

Caitlin N.
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El cliente no dejó un comentario.

Dennis H.
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This was not our drop off location I don't think. It was very late, after hours and no one there. I thought it was on Reynolds Rd. It has been a nightmare. It is still not checked in and has been over a month. Would not recommend this location at all. But I think it's on Reynolds Rd.

David W. M.
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Gentleman was very pleasant and friendly.

Dorene j. M.
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El cliente no dejó un comentario.

Aaron H.
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El cliente no dejó un comentario.

Barrett A. D.
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I was incredibly surprised at how simple and affordable renting a trailer was! I'll be making this my go-to for moving equipment for my hands-on fire/EMS training classes. Thank you!

KARIANNA M. F.
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Our go key experience was super simple and easy. I will 100% go back to this location for our next moving rental vehicle.

KENNETH W.
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Make sure your employees at all locations are giving out correct information and the vehicle is clean and all lights are working

Mark A. M.
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Check out process was smooth, the gentleman was very friendly!

Jared M.
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Plan for a few extra miles on a one way trip, I had just enough to make it to my drop off point, but by the time I went to where I had top unload at and came back to my truck drop off location I add went over my mileage

Zachary l. M.
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El cliente no dejó un comentario.

Michael T.
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El cliente no dejó un comentario.

E Darlene S.
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just a note...the gas tank was not clear full when picked up, compared to how full it registered when we filled it.

WILLIAM T.
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El cliente no dejó un comentario.

Mark S. L.
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El cliente no dejó un comentario.

Donald C.
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Mobile check-in process didn't work, but that wasn't the location's fault. But it's a good thing it didn't: I had also reserved two dollies, and they had not been loaded into the truck prior to store personnel checking out the vehicle.

RICHARD M. M.
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El cliente no dejó un comentario.

Chris Ann S.
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Man scraped my bumper w the attachment that hooks up to the ball on the hitch when he hooked up the trailer.

Leslie F.
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El cliente no dejó un comentario.

Sara B.
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El cliente no dejó un comentario.

TIMOTHY S. L.
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My experience with Uhaul was aggravating; far from efficient and this location was not near the location I requested. I had set up a rental about 10 days in advance of the day I needed on-line (DON'T do this....call an actual Uhaul Rental store to set up your rental), lit all seemed too easy and I didn't trust the system so I called the location where I wanted to pick up a truck. She told me that Uhaul does there best to get a truck to her location, and someone would call by 6pm the night before the rental to confirm where to pick it up. I still didn't like the answer so I called a Uhaul store in town and asked if I should just rent from them. He cinfirmed that I shouldn't have any problems. WELL, no one called me by the day before my rental, so I called the number from my confirmation email. After waiting 12 minutes, a gal told me that she couldn't find a rental for me...not under my name, nothing associated with the confirmation #, nothing. After an hour on the phone, she set me up with a rental at another location. Went there in the morning at the specified time and they didn't have a truck there!!! Needless to say I was ready to come unglued! I had people showing up at my home to help me move furniture. But I had no truck. The gentleman there was very nice and helped locate a truck...11 miles away (wasting more time and gas) and the truck was a 26' truck vs the 20' we asked for. Someone thought that was an upgrade....more truck =more gas and more difficult to drive. We finally got on our way, but the experience was a complete hassle and headache.

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